Alepo’s Service Enabler (SE) is a complete revenue management system for next generation services such as data (ISP and Hotspot), Voice (VoIP), Video (Broadcast and Video on Demand), and Content. It can be deployed either as an end-to-end real-time billing and customer care system, or as an adjunct to legacy billing systems.
Alepo’s truly convergent software solution is designed as a high-performing, highly available solution that minimizes strain on core IT systems, while enabling rapid deployment of new services. For businesses searching for a solution that grows as quickly as the market, Alepo’s Service Enabler allows them to have complete billing and customer management systems ready to be rapidly deployed for any new next generation service, ensuring continual customer satisfaction and reduced churn.
Alepo’s software is built using proprietary code, making it extremely high-performing and reliable, with an ability to run on even entry-level hardware. Additionally, the prodcuts utilize grid architecture, which shares computational loads across grid nodes, ensuring no single point of failure. Grid nodes may be added or removed at start-up, with no down-time. Furthermore, all customer account information is shared across these nodes, ensuring real-time account management across all next generation services.
- Compliance to Standards- is the core of our system, allowing vendor neutrality and for utilization of best of breed components.
- Automation- only minimal man power is needed to operate complex business models, allowing a reduction in OpEx and an increase in customer satisfaction by allowing subscribers to manage their own accounts.
- Flexibility- allows for faster adaptation to the competitive and ever-changing telecommunications marketplace. Also allows rapid deployments of new services in the future.
- Feature Richness- minimizes the number of vendors used, which reduces the number of integration points, length of deployment, and the total cost of ownership.
- Unlimited scalability ensuring that your system will grow with your company.
- Real-time account management and enforcement including real-time credit card transactions, mid-session cut-off when account balance is reached, and remote access to web-based administration.
- Compatibility with legacy billing and customer care systems through open standards and a diverse base of APIs.
- Flexible, customizable rating plans (including rating by duration, volume, distance, and content) to fit almost any business model.
- Compatibility with both prepaid and postpaid models with the ability for customers to switch seamlessly between the two.
- End-to-end prepaid management where customers may use a single prepaid account for simultaneous use of all services offered, with zero leakage.
- Compatibility with IVRs and web self-care, freeing resources away from direct Customer Relationship Management.
- Fraud control and reporting.
- Complex workflow and job management and automated provisioning to other IT systems
- Quick launch of new services due to modular construction.
- Modular design- allows providers to choose only those modules and functions currently necessary with the ability to replace functions either with an upgraded internal module or an external one (through APIs)
While Alepo’s Service Enabler can be customized to manage nearly any next generation service, it automatically includes plug and play next generation modules that require no customization and are quickly deployed. These modules include complete, convergent revenue management systems for:
- Data
- Voice(including origination, termination and calling cards)
- Video (subscription, on demand/pay-per-view)
- Content and eCommerce
With Alepo Service Enabler, customers can use one prepaid account to pay for all of the above services simultaneously, with zero leakage. Additionally, since prepaid and postpaid are on the same system, customers can switch seamlessly between the two plans.
