Alepo's Convergent Charging & Billing system provides a unified platform for advanced rating & online / offline charging functions across all services, technologies and subscription types. The online solution readily bridges the prepaid / postpaid divide, making it possible to interchange features of traditionally segregated prepaid charging and postpaid billing systems, such as enforcing credit limits for postpaid voice. The convergent system with an advanced, built-in rating engine, grants service providers the utmost flexibility in designing innovative business plans and service bundles to attract new customers and propel revenue & market share.
Multiple deployment modes allow service providers to launch a complete, pre-integrated Alepo system or an adjunct system that integrates with legacy and third-party billing & CRM systems. Across all deployments, Alepo ensures a cost-effective solution that reduces waste and redundancy, and functions fully in a multi-vendor environment.
- Prepaid / Postpaid Convergence tears down the barriers between online and offline billing systems. With Alepo's convergent system, providers can easily transition customers between prepaid and postpaid account types, even in the middle of a billing period. For example, postpaid subscribers who have reached a postpaid credit limit can prepay for additional overage services throughout the remainder of the billing period. This helps to reduce fraud, revenue loss and bill shock.
- Real-Time Session & Call Control assures zero leakage of revenue across all services, even when offering multiple simultaneous sessions per user.
- Flexible Balance Management allows balances to be held internally, externally in a legacy system or a combination of both. Real-time balance management ensures zero leakage while enabling customers to better manage their accounts.
- Unified Voucher Management supports the entire voucher lifecycle, from the creation of physical or virtual vouchers to defining a shelf life and recalling expired or faulty batches. Alepo's convergent platform allows for the creation of a single voucher for use across all offered services and technologies, making it easy for customers to top up multiple services and add new services to their accounts while reducing the marketing and distribution costs of maintaining multiple vouchers.
- Convenient Payment Methods give customers the utmost ease and flexibility in maintaining their accounts. Customers can make payments and top up online or in store with vouchers, funds transfers, mobile money, and credit cards. Customers can also purchase one-time data passes for casual use. With real-time balance management, customers can top up accounts before reaching zero balance, without the worry of being disconnected.
- Management Portals, including Web Self Care, Self Activation and Agent / CRM portals, allow for automated activation and intuitive management of customer accounts.
- Discounts & Promotions are supported in the Alepo system, including usage-based discounts (for example, after using 2000Mb, user receives 200Mb free for weekend use only), holiday promotions and more. The flexibility in design allows marketing & business strategists to quickly and easily create innovative offers that appeal to current market trends.
