Q: What is RBS ISP?
A: RBS ISP is an all-in-one solution for dialup, cable, DSL and wireless ISPs. It incorporates all of the software aspects of running an ISP, including a full featured AAA (RADIUS) Server, billing, invoicing, voucher management, real time statistics, web customer self-care and sign-up, reporting, and unique tools to make connectivity easier.
Q: Why should I choose RBS ISP Billing?
A: RBS ISP is a tried and proven product-- it has been widely deployed since 1997 and is updated frequently. It incorporates everything from voucher management to trouble ticketing, all in a true web-based application that is easy to setup, customize, and maintain.
Q: Does RBS ISP offer end-to-end voucher (prepaid) management?
A: Yes, RBS ISP incorporates a comprehensive list of voucher management capabilities that include batch production, reseller commissioning, voucher refill for accounts, batch recalls, and more. Prepaid Voucher capabilities are flexible, allowing you to differentiate prepaid offers with prepaid bundles and time limited promotions.
Q: What do I need to manage RBS ISP Billing?
A: You only need a web browser (I.E. 5.5 or above). RBS ISP is fully configurable and accessible over the web, anywhere in the world, with no client side installation and with SSL security.
Q: Can I migrate my existing user base to RBS ISP Billing?
A: Yes. Alepo RBS ISP has inbuilt utilities to import users from other databases including CSV files, NT users, Livingston, SAM and Unix Passwd\Shadow password files and RBS advanced batch admin capabilities.
Q: Can I customize RBS ISP Billing and CRM?
A: RBS ISP is uniquely designed to ease customization. Many customizations are automatically generated using RBS ISP Billing customization utilities, invoices are customized by modifying XSL templates and are generated as XSL, and the web admin and customer self-care interfaces can be branded and modified by editing simple HTML. Additionally, the administration interface supports tiered access with any number of tiers (each with its own modification/view privileges), definable through HTML.
Q: What international features does your product have?
A: RBS ISP billing is well suited for use in a variety of locale. International features include custom currency support (with dynamic representation of your currency in all the web pages comprising the application), tiered access with different languages supported simultaneously, and easy language customization - all you need to do to support new languages is modify simple HTML.
Q: What web servers can I use with RBS ISP?
A: Alepo RBS ISP Billing and RADIUS comes with its own proprietary web server to make it workable out of the box, it also includes three extensions: ISAPI (for IIS and compatible), NSAPI (for Netscape and compatible) and CGI (Apache, and most others). These extensions enable fully functional Admin, Web Self-Care and Web Registration Interfaces through your existing web server.
Q: What do I need to run RBS ISP?
A: You need Windows NT/2000, Linux or Solaris and a RADIUS compliant Network Access Server (NAS). Oracle or MS-SQL is highly recommended.
Q: Can I stop concurrent user logins with RBS ISP RADIUS Server?
A: Yes, with RBS ISP you can control the maximum number of simultaneous log-ins by individual end users and groups.
Q: Can I limit access based on caller ID?
A: Yes, you can determine from what phone number a user is allowed access, as well as define restriction for specific prefixes.
Q: Can you perform mid session disconnect?
A: Yes, a customer’s available credit is calculated to the second, and you can enforce session-timeout for prepaid – this means complete prepaid comfort, with zero leakage.
Q: What credit card processing capabilities are included with RBS ISP billing?
A: RBS ISP Billing comes ready for real-time and batch credit card charging through any authorize.net payment gateway merchant. Other clearing houses can be added using our Payment daemon API.
Q: Does RBS ISP CRM offer automated customer interaction capabilities?
A: Yes. Email Rules allow you to define stored rules so when a certain criteria are met an email is sent to all users meeting these criteria. For example, you can email all users who owe you more than $100 for more than two weeks or all users whose credit cards will expire next month, and so on.
Q: Can RBS ISP create accounts on Mail servers or a user home page on a Web server?
A: Yes. RBS ISP has event scripting capabilities. Shell scripts can be triggered when a user is added, removed, changes password, changes status, and more. RBS ISP can also display success/failure messages for any custom scripts, and will rollback to the previous state if the event has failed. Any mail server or 3rd party application that can receive instructions via a command line is thus supported.
Q: How can I evaluate RBS ISP?
A: RBS ISP may be purchased with a 30 days 'no questions asked' money back guarantee. Be sure to request this from your sales rep upon ordering.
