Alepo offers both a basic and a complete ticketing system for issue management.
Basic trouble ticketing is part of the Customer Care system and includes the ability for customers to submit and track tickets via web self care, and for agents to respond to tickets.
Based on a an industry-leading product enhanced by Alepo, the Complete Issue Management system offers advanced features such as: multiple queue management, escalation rules, ticket submission via email, canned responses, solution knowledge base, and advanced statistics.
Please contact Alepo for more information.
