Mauritius Telecom Upgrades Alepo Billing and Customer Care Platform to Support Rapid Subscriber Growth
Mauritius Telecom recently upgraded its existing convergent billing and customer care platform to Alepo Service Enabler 8 for rapid service innovation and broader customer care capabilities on its fixed broadband network.
Tuesday, January 27, 2015, Austin, TX – Alepo, a leading provider of network and IT software solutions for global communications service providers, announced today that its longstanding customer Mauritius Telecom (MT), a leading communications service provider in Mauritius, has successfully completed a significant system upgrade to Alepo Service Enabler (SE) 8, including Alepo’s AAA Infrastructure. As a result, MT is able to deliver more advanced and flexible data offers to its rapidly growing subscriber base while achieving a significant reduction in OPEX. MT cited the need for real-time operations as a main driver of this upgrade. With Alepo SE 8, MT gains real-time capabilities, such as the ability to enforce fair use policies and to offer “Bandwidth on Demand” to subscribers, allowing them to purchase a temporary boost in bandwidth speed whenever they need it most.
MT can also send automatic SMS and email messages to subscribers, such as low balance alerts. These capabilities can enhance the customer experience and add value to MT’s business. “With the upgrade to Alepo SE 8, we can better serve our customers with real-time communications, data promotions, and service delivery,” said Devendra Utchanah, Executive Head, Network and Information Systems of Mauritius Telecom, “As one of our longest-standing technology partners, Alepo continues to deliver solutions and expertise that support our evolving marketplace.” As part of the SE 8 framework, Alepo implemented its billing and customer management platform, as well as its other BSS modules: product catalogue, reporting engine, and Web Self Care portal. Alepo also delivered many professional services, including all data migration for a database upgrade, systems integration with multiple third-party systems, onsite installation and training, and ongoing monitoring and support. “Time after time, MT has demonstrated strong leadership and foresight in delivering the most advanced and competitive data offerings to subscribers in Mauritius,” said Dan Stern, Vice President of Sales at Alepo. “We are proud of our partnership with MT, and we look forward to working with the company for many years to come.”
About Mauritius Telecom Mauritius Telecom (MT) is the leading telecommunications operator and service provider in Mauritius. MT’s strategy for growth is centered on innovation and enhanced customer experience as part of its Enabling ICT Evolution strategy. MT provides a full spectrum of voice and data services using fixed-line, mobile and internet platforms. MT’s real-time technology services and solutions, coupled with its experience and know-how, provide businesses with a one-stop solution for IP-based services, virtual private networks and high-speed internet access and application services. MT also invests in Fibre to the Home (FTTH), Fibre to the Business (FTTB), Gigabit Passive Optical Network (GPON), ADSL and SHDSL technologies and is also offering TelePresence and Cloud Computing solutions.Download PDF