Orange Botswana needed a fully-fledged BSS/OSS system to support its postpaid WiMAX services. End customer satisfaction was of the utmost importance for Orange Botswana, so multiple billing and customer care customizations were required for this deployment. Alepo stepped in and delivered a complete AAA, billing and customer care solution which paved the way for Orange to continue to grow its business at a rapid pace.
- A field-tested system supporting WiMAX technology
- Flexible, versatile solution to fit market needs
- Features promoting customer satisfaction
- Combination of internal and external CRM
- Minimize day-to-day costs of running the system
Alepo provided the following solutions:
- A platform to roll out BSS/OSS requirements supporting AAA and billing services for WiMAX
- Various customizations to support needs such reporting, payment processing and multiple discount policies.
- Customizations to support add-on services, as well as emailing of invoices and customer email alerts.
- Seamless integration with point-of-sale CRM system via Alepo APIs.
- Low OpEx due to automation.
