Q: What is RBS VoIP?
A: RBS VoIP is an all-in-one solution for VOIP billing, prepaid and customer care. It incorporates a full featured AAA (RADIUS) Server, invoicing, Calling card software, termination billing, management, real time statistics, web customer self-care and sign-up, reporting, and unique tools to make connectivity easier.
Q: Why should I choose RBS VoIP Prepaid Billing Software?
A: We have customers who are running 120,000 ports and we have customers with only 60. Our carrier grade customers select Alepo for VoIP billing because of our 24x7 support, our reputation for reliability, 99.999% high availability, sub millisecond response time, and high calls per second capacity. Our startup customers choose us for VoIP billing mainly because of our straight-forward pricing, long-term scalability and reliability, and feature richness.
Alepo products are running in auto-pilot modes sometimes for years without a single system restart. Alepo RBS VoIP requires less attention and less maintenance than comparable products, saving you time and money and freeing you to focus on growth instead of crisis management.
Additionally, our next generation prepaid server is one of selected few prepaid billing systems that can support multiple simultaneous call enforcement for the same prepaid balance, enabling the introduction of family and corporate prepaid plans, as well as bundled services plans (like internet, voice, IPTV)
Q: Can I use RBS VoIP billing software System for postpaid and other non prepaid services?
A: Yes, . RBS Supports the following postpaid services with either RADIUS, CDR and SIP based interfaces: Broadband Phone, PC to Phone, Wholesale (termination), Traffic exchange , Call Shops, International callback, IP Centrex. For more information visit our VoIP billing page.
Q: Can I use RBS VoIP Prepaid Billing Software System for traditional (non VOIP) Telephony?
A: Yes. RBS allow unique handling for each call leg, and it will work the same way if you will not use the internet to route calls by using just call legs 1 and 4 (plain telephony).
Q: Can I use RBS VoIP Prepaid Software for SIP IP phones?
Yes. You can also use RBS VoIP for SIP-based prepaid services. You can also use Alepo B2BUA module available to select customers at no additional costs, to support prepaid even for stateless SIP proxies like SER.
Q: Can I use RBS VOIP Prepaid Billing Software System for no voice services (such as Internet access, online games IPTV)
A: Yes. Check Alepo service enabler for convergent prepaid.
Q: Does RBS VOIP Prepaid Billing Software offer end-to-end calling card system management?
A: Yes, RBS VOIP prepaid software incorporates a comprehensive list of calling cards management capabilities that include cards production, reseller commissioning, card refill, voucher sign in, shelf life, and more. Prepaid Voucher capabilities are flexible, allowing you to differentiate prepaid offers with prepaid bundles and time limited promotions.
Q: Does RBS VOIP Prepaid Billing Software System support Interactive Voice Response (IVR)?
A: Yes, RBS VoIP prepaid software system has inbuilt support for Cisco/Quintum call flow and IVR applications including debitcard and clid_authen and you can quickly deploy any type of IVR application. For example, you can have your callers call your interactive voice response access number, key their account number (or Calling Card ID) and pin, and the destination phone number and complete the call if they have an adequate balance. You can prompt them before their balance is running and they will also be able to call the IVR just to check on their current balance.
Q: What is the user experience for calling card system?
A: Customers using the prepaid (debit card) system would begin by calling the access number of the ITSP or other company offering the service. The system begins with a welcome message. If the system is configured for multiple languages, then preferred language selection occurs next. Once the language has been chosen, users are then prompted for their account number. The account number is the combination of the user's user identification number (UID) and personal identification number (PIN). Provided the account number is the proper length, and is a valid account number, users are then authorized. After successful authorization, the prompt returns the amount of credit available on the users account. The next prompt asks users for a destination number. A second authorization phase then occurs, authorizing a call to the number entered. If authorized, users are then returned the amount of time left in their account for a call to that destination.
If a user hangs up after call completion, then that is the end of the call. If, instead, the user presses and holds the pound (#) button on the telephone keypad (more than 1 second), then the authorization process begins again at the second authorization phase (see Figures 1-5). A new credit amount is sent to the user (through a voice prompt) and the call to the new destination begins. Users can use the system to make repeated calls, only having to enter their account number for the first call, assuming they never disconnect.
If, at any time during the call(s), the credit amount left in the account reaches the preconfigured warning amount (typically one minute left), then a warning prompt is played telling users that they have one minute left. If a user continues to talk until all the time is consumed, a message is played that says, "you have been disconnected."
Q: What do I need to manage RBS VOIP?
A: You only need a web browser . RBS VOIP Prepaid Billing Software System is fully configurable and accessible over the web, anywhere in the world, with no client side installation and with SSL security.
Q: Can I customize RBS VOIP Prepaid Billing Software?
A: RBS VOIP prepaid software system is uniquely designed to ease customization. Many customizations are automatically generated using RBS VOIP prepaid software customization utilities: invoices are customized by modifying XSL templates and are generated as XSL, the web admin and customer self-care interfaces can be branded and modified modify simple HTML. Additionally, the administration interface supports tiered access with any number of tiers (each with its own modification/view privileges), definable through HTML.
Q: What do I need to run RBS VOIP Prepaid Billing Software?
A: You need Windows, Linux or Solaris machine, Oracle or Microsoft SQL Server is recommended for customers with more then 100 ports.
Q: Can I limit access based on caller ID?
A: Yes, you can determine from what phone number a user is allowed access, as well as define restriction for specific prefixes.
Q: Can I limit access or change rates based on the access number?
A: Yes, you can block certain access based on calling card type or customer profile or you can apply surcharge
Q: Can you perform mid call disconnect?
A: Yes, a customer’s available credit is calculated to the second, and you can enforce call timeout for prepaid – this means complete prepaid comfort, with zero leakage.
Q: What credit card processing capabilities are included in the software?
A: RBS VOIP comes ready for real time and batch credit card charging through a list of more than 30 payment gateways providers. Other clearing houses can be added using our Payment daemon API.
Q: How can I see a demo of RBS VOIP?
A: If you are interested in seeing a demo of an Alepo product please contact us here.
