Onsite & Remote Support
Alepo approaches each customer project as a milestone in a long-term partnership, and follows each deployment with considerable training and support activities. After the initial launch and training program, an Alepo technical resource remains onsite for a “hand-holding” period to assist staff, answer questions and to reinforce training materials.
Following a deployment, Alepo provides extensive 24×7 remote support every day of the year. Alepo’s support centers are fully staffed with trained engineers who are able to respond quickly and accurately to emergency situations. As part of an annual subscription, Alepo support is conveniently accessible to customers via a support web portal, over the phone, MSN Messenger, Skype, and e-mail. Alepo customers are reassured that a knowledgeable professional is always available to assist them.
For customers who desire long-term onsite support from Alepo engineers, Alepo can insource Alepo engineers to the customer’s company.