Alepo’s Customer Care Module
Ease-of-use is key to the customer care module by Alepo. An intuitive 360 degree interface provides comprehensive customer information, providing support and information for nuanced and targeted products with ease. Communication to system users is automated and extremely customizable, allowing pop-up messages containing employee notices or newly available customer offers. Account history is available to customer care agents in plain language, allowing customer service associates to clearly zero in on disputed or unclear account activity with customers, to whom the same information will be easily accessible and readable.