Service & Resource Management
Comprehensive management of all product and plan offerings within an OSS/BSS system is the foundation of a streamlined network. For both prepaid and postpaid plans, it is pivotal that providers be able to offer fine-grained service plans across all services offered, with fully automated life cycle management and device provisioning and tracking. By offering a robust and self-managed system, Alepo’s Service Enabler enables service providers to:
- Manage the full life cycle of products, vouchers, and inventory
- Quickly seize market opportunities with easy to configure and quick-to-market products
- Maximize average revenue per user (ARPU) with fine-grained ratings plans for postpaid and prepaid products, across multiple services
- Retain revenue by automated management of product, promotion, and inventory activation and expiration
- Automatically categorize and provision inventory and phone numbers, allowing for immediate product purchase and use
Learn more about Alepo Service Enabler’s service and resource management modules:
Alepo’s Product Catalog Management is built to give service providers the tools and flexibility needed to fully respond to customer needs in a changing marketplace. The entire life cycle of a product, from configuration, to activation and expiration, is built to be automated and easy to configure. A truly responsive system allows service providers to react to changing trends, and quickly configure new products to seize emerging markets. That’s why Alepo’s Product Catalog Management System is built to allow products to be configured and brought to the market immediately, via a simple point-and-click interface that requires no back-end configuration. Not only are such products quick to market, but they can also be incredibly nuanced. Products may be defined by any combination of metrics: volume, value, time, as well as quality of service. Additionally, Alepo can easily bundle multiple services into into one product, allowing for multiplay bundles, available as both initial offerings and custom add-ons.
In order to ensure customer satisfaction and retention, intelligent promotions and discounts may also be configured. In order to increase market share with a certain service or demographic, providers can target key customers with promotional discounts based on any aspect of their profile, or offer discounts to loyal customers for new services.
And when products or contracts expire, or promotions end, Alepo’s system automatically handles the end of a product’s lifestyle as well. According to the product’s configuration, services can auto-renew, or customers can be switched to new products. And all of this can be done according to customizable and flexible timetables, ensuring a provider’s ability to respond intelligently to emerging trends while maintaining customer satisfaction.
The same fine-grained configuration used for subscribers is also present in the voucher management module. Vouchers may be valid for any length of time, volume, value, or any combination thereof. For example, a voucher may be valid for 2GB of mobile data usage for a maximum of one week.
Full life cycle management is crucial in a voucher management system, to ensure minimal loss due to fraud and maximum revenue per batch. Alepo’s system ensures safe distribution, making vouchers unactivated and unusable until their safe arrival at a reseller, and batches that are suspected to have been compromised may be manually recalled. Additionally, distribution is further eased by automated configuration of reseller commissions, ensuring comprehensive revenue tracking and retention.
A fully-featured inventory management system is key to the creation of a streamlined and automated network. Alepo’s Inventory Management module assures that all unique inventory items are effectively categorized and provisioned. Inventory ranging from device or CPE Numbers, SIM Cards, and Static IP Addresses are all easily managed in Alepo’s system. Tying items to customer accounts, and categorizing products as active, blacklisted, quarantined, not working, or inactive allows for inventory to be automatically provisioned or blocked.
Alepo Number Management
For mobile and VoIP providers, the Alepo SE Inventory Repository is a must have to effectively provision and manage customer phone numbers, whether they are MSISDNs, IMSIs, ATAs or DIDs. With it, providers can allow customers to choose their own phone numbers, purchase multiple phone numbers or select vanity and easy-to-remember (ETR) numbers at a premium price. The ability to easily import and organize phone numbers into inventory types affords the flexibility to manage and charge different prices based on number prefixes or area codes.