Service Enabler: Online Charging System (OCS) + Customer Relationship Management (CRM)
Alepo’s Service Enabler is a complete, carrier-grade BSS software framework that combines CRM, convergent charging and billing, and revenue management on a unified cross-functional platform, enabling the delivery, monetization, and management of the latest communications services.
CRM: Manage Customer Experiences
Alepo’s Service Enabler has built-in CRM tools and features that enable you to control your customers’ experience, ensuring their happiness and reducing churn.
Alepo SE’s CRM redefines customer experience at every interaction. Customer care agents are equipped with a complete and intuitive 360 degree customer view of:
- User account information
- Product and package details
- Historical logs
- Trouble tickets
- And more
Put Power in the Customer’s Hands
Device responsive Web Self-Care and mobile app create sophisticated, simple self-care experiences for your customers. With these tools, customers have the power to:
- Register and activate
- Select services
- Make payments
- Manage trouble tickets
- Manage personal information
- And more
Create Innovative Offers
From offer creation to fulfillment, Alepo SE is designed to increase revenue and customer loyalty by facilitating a rapid time to market (TTM) for new, innovative products and services. Alepo’s centralized Product Catalog Manager is aimed to give you the tools and flexibility to fully respond to the growing needs of your customers in an ever-changing marketplace.
OCS: Drive Up Revenue
Alepo SE employs a convergent charging and billing platform that enables you to realize truly convergent, differentiated services while maintaining an overall low total cost of ownership.
Converge Network Types
Alepo SE makes it possible to bring together multiple communications services: voice, data, content, VAS; and access technologies: 3G, LTE, WiFi, xDSL, FTTx, and WiMAX; in a single, truly convergent BSS environment. This affords multiple benefits, including:
- Reduced complexity
- Lower operational costs
- Differentiated business plans
- Bundled services
- Cross-sell and up-sell promotions
Charge in Real Time
Alepo’s OCS is a robust and flexible charging system. It supports session-based rating, event-based rating, and online charging as well as offline processing of batch EDRs. Rating methods include:
- Flat rates
- Usage-based (tiers)
- And more
Eliminate Revenue Leakage
The key factor that can cause revenue leakage within a billing system is a lack of real-time prepaid control. A true real-time rating and charging environment, Alepo’s OCS enables you to offer pay-as-you-go plans and on-demand services with the confidence of real-time credit control and zero revenue leakage.
Manage Your Partners
Built in to the Alepo Service Enabler platform is a partner management module that enables you to manage affiliates, affiliate information, and affiliate system users. You can:
- Assign roles
- Assign permissions
- Transfer inventory
- Transfer vouchers
- Create affiliate specific plans
Manage Your Products
Built in to the Alepo Service Enabler platform is a product catalog; a centralized service agnostic application for defining plans across access technologies, for prepaid, postpaid, and hybrid plans. A truly convergent catalog, you can bundle multiple service offerings into one package.
Manage Your Inventory
Built in to the Alepo Service Enabler platform is an inventory management module that supports all inventory types applicable for the network/service type you have. It enables you to:
- Import/update inventory
- Assign/allocate/transfer inventory
- Define inventory attributes
- Set quarantine periods
- Blacklist inventory
- Automatically provision SIMs to the HSS
Reporting & Analytics: Be Informed
Alepo SE’s built-in business insights and real-time analytics empower you with a holistic view of your business.
Get Information Instantly
SE features a built-in, enterprise-class business intelligence reporting server with a report designer tool. The reports are displayed on a dashboard of graphically rich and interactive reports that provide instant information on all associated users, plans, and services.
Knowledge = Power
With rich analytics, you can evaluate the popularity of different plans and promotions, identify top or VIP users for special campaigns, track revenue, and more. With this detailed knowledge, you can make smarter business decisions, helping increase ARPU and your bottom line.