Q: What is Service Enabler?
A: Alepo’s Service Enabler is a complete revenue management system for next generation services such as VoIP, Internet Access, Public Wireless LAN Hotspot, and Content and Ecommerce. It handles both prepaid and postpaid billing, account enforcement, and customer care across all offered next generation services.
Q: Why should I choose Service Enabler?
A: As the telecommunications market continues to grow, it is imperative for businesses to choose a software solution that not only efficiently handles current next generation billing and customer care issues in real-time, but also includes unlimited scalability and room for growth into emerging next generation services.
Q: Does Service Enabler support prepaid?
A: Yes, Alepo’s Service Enabler supports prepaid across all offered services. Customers can simultaneously surf the web, purchase value added Content, and communicate with Voice over IP on a single prepaid account, with real-time account management and mid-session disconnect once prepaid balances are reached.
Q: Can Service Enabler be used as an adjunct to legacy billing systems?
A: Yes, Service Enabler is built to integrate with legacy systems through a diverse pool of APIs and the use of open standards. Included APIs are:
* CSM API - The Customer Service Management SOAP API is used to integrate Alepo Service Enabler with legacy CRM systems, such as SAP or Siebel or and e-business customer activation systems.
* Provisioning API - The Provisioning API is used to integrate Alepo Service Enabler with network elements other than RADIUS clients. This two-way API can be used to pass commands and parameters to these network elements, and process provisioning success and failures.
* Mediation API - The API is used to integrate with external billing system, mediation systems and network elements. It can be used to export rated CDRs from Alepo SE or import external CDR to Alepo SE.
* RADIUS API - The RADIUS API is an RFC 2865/2866 complaint RADIUS Server with real time billing and revenue management capabilities and is used to integrate with a RADIUS enabled access device, IVRs, and other network elements.
* Authorization API - The Authorization API is used for authentication and authorization combined with real time billing and balance management needs, and is used to integrate with proprietary internet applications or Content Services that require real-time authentication and revenue management.
* Payment API – The Payment API enables real-time charging and batch billing interfaces for credit card and direct debit clearing houses.
* eCommerce API - The eCommerce API enables trusted partners to resell products and prepaid vouchers and allows trusted third parties to debit customer balances in real time.
Q: What do I need to manage Service Enabler?
A: You only need a web browser. Service Enabler is a fully configurable and accessible over the web, anywhere in the world, with no client side installation and with SSL security.
Q: Can I add new next generation services after initial deployment?
A: Yes, due to Service Enabler’s modular design, complete revenue management systems for included plug and play modules (VoIP, Internet Access, Public WLAN Hotspot, Content and eCommerce) may be deployed at any time with no necessary customization. These modules may be disabled and enabled as the need arises, ensuring maximum software utilization.
A: If you are interested in seeing a demo of an Alepo product please contact us here.
