Alepo offers comprehensive professional services, including:
Alepo offers professional services in each stage of deployment. From initial consultation including requirements gathering, to on-site and remote configuration and training, both Alepo customers and outside companies may use Alepo’s extensive experience in the telecommunications marketplace.
Alepo’s professional consultants may work with you from conception to launch to ensure that your solution is uniquely suited to your needs and is implemented rapidly.
Alepo’s comprehensive set of APIs and years of experience integrating with legacy systems ensures that Alepo’s staff can efficiently integrate with any legacy or anticipated subsystem. Alepo may either offer standalone APIs to customers and independent system integrators or (more often) perform the integration ourselves remotely or onsite utilizing our skilled engineers.
Alepo offers a range of remote configuration packages for providers looking to manage Alepo’s own or peripheral systems. These remote services include installation and configuration of Alepo software, RDBMS setup and optimization, configuration of data and voice network elements (such as routers, gateways, softswitches, and access servers), and mail server integration.
Alepo offers on-site training courses for your personnel to ensure that your company utilizes your system as efficiently as possible. Alepo offers both standard training courses and customized training sessions that are tailored to the unique needs of your organization.
Dedicated local support is available during a handholding phase or permanently at customer site. In addition, once the system is operational, our support center can be contacted at any time to report and fix problems. Alepo’s Support Center is available 24x7, 365 days a year so you can have the comfort of knowing that a professional is always on-hand to assist you.
Whether you use our system, legacy systems, or any other next generation billing service, Alepo consultants are available to ensure profitability for your business. Alepo has been in the business of revenue management software since 1997, with clients ranging from Fortune 500 companies to local start-ups. Our professional consultants have spent years working with companies to design, implement, and give support for the full range of next generation services.
Alepo consultants are fully familiar with all aspects of launching and operating a next generation service, from initial planning to project management, maintenance and fraud control, which can improve your efficiency and profit.
For customers who desire a long-term support staff of trained Alepo engineers, Alepo can insource Alepo engineers to the customer’s company. Alepo employees will effectively join the service provider’s staff as a permanent support team with the added benefit of having been trained in the use and maintenance of Alepo software with the backing of full knowledge of the Alepo system.
