Alepo’s Customer Experience Management
Deliver on the ideal customer experience, win over customers.
Your customers expect every interaction to be fast, accurate, and efficient, whether they’re calling customer support for help, plugging in for the first time, paying a bill online, or buying a new device in store. Today, customers increasingly place a high priority on the quality of the customer experience when choosing a service provider – especially in highly competitive and saturated markets.
Avoid the customer management missteps that can lead to churn and tarnish your reputation. Alepo has the Customer Experience Management (CEM) solutions to help you drive up customer loyalty and market share without driving up OPEX.
Web Self Care by Alepo
Clean, intuitive, and comprehensive self-care
Modern customer service revolves around a self-care portal that’s intuitive, comprehensive, and available anytime, from any device. Customers have come to expect a self-care portal that can anticipate and resolve issues, and provide a complete picture of their account and its history.
Web Self-Care System by Alepo was built to give customers all that and more. A market-leading easy-to-use interface, automated customer interaction, and more ensure providers that their self-care system anticipates and resolves customer needs. Additional features include:
Responsive, Mobile-Optimized Design
Alepo’s Web Self Care features responsive, mobile-optimized design so that your customers can readily access their accounts on any device, including smartphones and tablets, out of the box. Responsive mobile design ensures a consistent and intuitive customer experience across all devices, creating a stellar customer experience without creating extra work for your development teams. With it, you can:
- Deliver all the power and functionality of Alepo’s desktop version of Web Self Care on any mobile device.
- Ensure smooth online shopping, top-up, and account management processes to reduce drop off and frustration
- Significantly reduce time, effort, and errors of implementation and development teams with a market-ready product that affords the utmost flexibility and control
Additional features include:
- Easy to navigate, clean interfaces from any device
- Nuanced customer communication through automated notifications set by providers or customers and communicated via SMS, email, or pop-up
- Automated hotlining to a troubleshooting portal upon log-in errors, lessening the burden on customer service representatives, and network integrity
- Plain-language audit trail
- Device pairing, for cross and up-selling
- Account freezing and unfreezing for customers who will be away for extended periods
- Seamless integration with legacy and third-party systems
- Separation of presentation layer allow branding and customization directly by web designers