|
User
registration |
Register new users and enter their details. |
Centralized point for all user management requirements
|
|
User
self registration |
Users
can register independently using their own web interface
|
Reduce administration costs |
|
Credit card payments |
Customer service representatives and customers can post
payments by credit card which are automatically handled
by a payment daemon. |
-No
need to use third party utilities for payment handling
-Reduce collection costs |
|
Other
payments |
Customer service representatives can post cash and cheque
payments |
-Single interface for entire customer life cycle
|
|
Make
adjustments |
Customer service representatives can make adjustment
to customer balances, including, free megabytes, free
hours, and cash balance |
-Single interface for entire customer life cycle
|
|
Tiered access |
Different customer service representatives can have
different permissions for the functions that they can
perform through the application |
-Increase organizational security |
|
Transaction history |
Users
and customer service representatives can view transactions
history: payments and invoices issued |
-Easy, centralized, administration |
|
Usage
history |
Users
and customers can view session history, true to the
current session, including session duration, charge
for the session, and megabytes downloaded |
-Increase customer satisfaction
-Reduce enquiry handling time |
|
Customer online/offline status |
View
the user’s current session status and force disconnect
for ‘ghost’ sessions |
-Easily solve common access problems |
|
Custom user information |
Store
custom user information in the database and customize
the interface by modifying HTML in order to store the
data |
-Rapid customization to organizational requirements
|
|
Credit card authorization for registration |
Allow
customers to register over the web and activate only
if their credit card is authorized |
-Reduce service representatives required
-Broaden market reach |
|
User
self management |
Users
can view and modify their account details, including
transaction and session history, over the web
|
-Increase satisfaction
-Offer a level of service comparable with the largest
service providers |
|
Trouble tickets |
Users
can submit trouble tickets which are posted to customer
service representatives. Customer service representatives
can forward, respond or close tickets, depending on
their access permissions |
-Reduce phone line costs
-Increase customer satisfaction
|
|
Dealer management |
Administrators can manage dealers and the prepaid cards
produced for those dealers |
-Broaden sales channels
-Comprehensive all-in-one handling off business requirements
|
|
Dealer self management |
Dealers can have their own interface in which to register
customers, 100% over SSL web. If desired, resellers
can manage their own customers. |
-Broaden sales channels
-No
setup costs at reseller sites |
|
Approve self registered users |
If
desired, self registered users are not automatically
activated. Rather, a customer service representative
can go over a list of customers who registered via the
customer self registration interface and approve of
new customers. |
-Reduce fraud
-Reduce costs
-Offer web registration for postpaid services
|
|
Prepaid card activation |
Users
can activate their account simply by entering their
prepaid card details over the web |
-Zero
customer interaction for prepaid users
-Prepaid user satisfaction: rapid, seamless, connectivity.
|
|
Bulk
E-mail |
Send
bulk e-mails to customers who match particular criteria.
For example, customers who have not made a payment or
customers who registered before a specific date
|
-Save
time using external e-mail applications |
|
Batch
processing |
Generate actions on batches of customer |
-Reduce management time and ease migration |
|
User
import/export |
Import users from external database, and perform mass
actions on these customers, for example, opening an
account for the users and more |
-Reduce migration times |
|
Payment import/export |
Import/Export payment to and from an external payment
processing utilities |
-no
need to use custom database scripts |
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Feature |
Description |
Benefit |
