Austin, TX, April 11, 2013 –Alepo, a leading provider of network and IT solutions for next telecommunications service providers, announced today the launch of their self-care mobile apps for Apple and Android mobile devices. The release of the apps coincides with a suite of customer care enhancements developed as part of the award-winning Service Enabler‘s new 8.1 release.
The new apps allow service providers across all telecommunications to offer market-leading mobile customer care as part of an Alepo backoffice solution. Features of the app include profile editing, bill view and payment, as well as product change and purchase. With minimal customization, the app may be launched as part of a new or modernized Alepo network solution. Boasting state-of-the-art intuitive, graphic-rich interfaces, the application is designed for use on smart phones and other mobile devices, catering to an increasingly mobile market.
“As telecommunications customers are increasingly on-the-go, an intuitive and feature-rich customer care app is key to matching customer lifestyles and ensuring customer satisfaction,” stated Christina Shideler at Alepo. “We are dedicated to providing solutions that anticipate, rather than respond to, customer needs, and our focus on customer care in the latest Service Enabler upgrade has put an intuitive and robust app at the center of our upgrades.”
Alepo has made demos of the self-care apps available for download from the Apple and Google stores for preview by providers and customers. Part of a wider customer service-oriented upgrade, Alepo’s Service Enabler 8.1 also boasts 360 degree customer views for both employees and customers, plain-language records of account activity, account freeze and unfreeze, pop-up notifications of offers and account balance notices and more.