BCL found its needs changing as the company rapidly expanded, and chose to continue their partnership with Alepo by upgrading to Service Enabler 8.2 and replacing their existing AAA Server with Alepo’s 16e AAA.
Singapore, June 17, 2013—Alepo Technologies, Inc., a leading provider of control plane & business management solutions for next generation services, announced today the decision of core client Banglalion Communications Ltd. (BCL) to modernize its network by replacing its existing AAA with Alepo’s record-performing 16e AAA Server and upgrading their current Alepo BSS solution (Service Enabler) to the latest version (8.2).
BCL first partnered with Alepo in 2010 as to provide a complete Business support and billing system for its business when it first launched 4G broadband services in Bangladesh. Since that time, BCL has experienced rapid growth and has extended its partnership with Alepo to support its growing client base.
Major reasons cited for the upgrade included a desire to improve the customer experience. Alepo’s 8.2 Service Enabler upgrade responds to this requirement with several customer-centric innovations. Relevant features include a real-time messaging interface to prevent bill shock and increase satisfaction, Aging and Dunning interfaces that automatically hotline overdue customers, and an intuitive 360° account view for both employees and customers. To further streamline their network and increase customer satisfaction, BCL also chose to add Call center integration (CTI) and Trouble Ticketing Service Enabler modules.
In order to fully support BCL’s ability to utilize Alepo’s revolutionary Service Enabler business features, BCL will also be deploying Alepo’s 16e AAA while upgrading. This will ensure BCL of advanced policy business cases, support for many types of access networks, extremely high-performing and reliable growth, and streamlined OPEX.
“Alepo has been not just a vendor, but a partner as our business continues to grow,” stated Tanzila Mannan, President of BCL. “Over the past years, Alepo has been important to our rapid growth in our market and we’re pleased to work with them to upgrade our system to the latest technology to continue to drive our business growth.”
“BCL is the largest 4G provider in Bangladesh, and we’re proud to continue our partnership with them to help them maintain market leadership,” stated Brandon Johnson, VP of Services at Alepo. “As we continue to improve our products to stay ahead of quickly changing 4G technologies, it’s great to have a forward-thinking operator facing the 4G frontier with us.”
About Banglalion Communications Ltd.
Banglalion Communications Ltd (Banglalion) is the largest 4G Wireless Broadband operator in Bangladesh. BCL utilizes WiMAX technology, having obtained a nationwide license from BTRC to provide Broadband Wireless Access services. Banglalion’s license covers Data, Voice and Video. Banglalion now covers 7 divisional headquarters and 30 major districts of Bangladesh. Banglalion is proud to declare that it is the largest 4G network of Bangladesh in terms of coverage, subscriber number and revenue.