Be Part of Our Expert Team!

You will be a core member of the GTAC – DevOps team. You will help the project team automate the Alepo products installation process and verify the checklist, ensuring the products are installed without any issues. You will be the technical expert in Alepo’s GTAC and Solution Integration teams. You will work on multiple projects and advanced technologies to improve automation in the installation process.

You will be the face of Alepo at customer locations. Along with the project team, you will be responsible for delivering Alepo products and solutions, helping customers accomplish their business objectives.

Skill Set:

Education

B.E or B.Tech in Computer Science/Computer Science Engineering/Telecommunications from an accredited college or technical institute.

Industry Experience

0 to 2 years

Responsibilities

• Follow GTAC processes strictly
• Know and follow the patch/build installation process
• Troubleshoot 100% of issues assigned on JIRA related to installing, configuring, and testing Alepo products
• Follow DevOps best practices
• Work on multiple projects and support activities

Knowledge Areas

• Operating systems: Linux
• Databases: MySQL, MongoDB, PostgreSQL, MariaDB
• Scripting languages: Bash, Python, Perl
• Automation tools: Ansible, Chef, Puppet
• CI tools: Git, Jenkins
• Third-party tools: Icinga, Collectd, Graphite, and others
• Cloud technologies: AWS, OpenStack, Docker

Added Advantages

• Familiar with DOD (Definition of Done)
• Exposure to at least two new opensource technologies
• Openness to participate in the PoC of new open source
• Committed to ensuring bug-free products
• Dedicated to the source code in Bitbucket
• Ability to document the comments in source code and scripts
• Follow and introduce coding standards in the implementation

Submit Resume

Purpose of the Role

You will be part of Alepo’s Marketing team. You will get the opportunity to own the branding and visual language for a global enterprise software company.

You will be responsible for producing graphically-rich content such as presentations, documents, brochures, social media banners, videos, and event materials.

Education

Any bachelor’s degree in design or related discipline. Preference to Bachelor of Fine Arts.

Industry Experience

Minimum 8 years of graphic designing experience, out of which 3 to 5 in B2B marketing.

About You

• Portfolio of designs
• Modern, clean, minimalist aesthetic
• 8+ years of experience, with at least two of those years working in a global software house
• Ability to visually express concepts; business attributes
• PowerPoint guru; Adobe Creative Suite maestro
• Deep understanding of the principles of typography>
• Ability to create and maintain brand guidelines
• Maintains brand consistency across all deliverables
• Broad experience with industry-standard tools such as Photoshop, Illustrator, inDesign, Adobe XD
• Demonstrated experience creating product demonstration videos, illustrations, and infographics
• Video creation and video animation using InVideo

Skills

• A Behance profile
• Worked for an international software house for at least 3 years
• Global experience
• Quick learner and self-starter
• Mastery over deadlines
• Creative and independent thinker
• Confident, positive, flexible, and team-minded attitude
• Command over MS Word and PowerPoint

Desirable

• Experience in creating marketing collateral, social media banners, website illustrations, and more
• HTML/CSS/Bootstrap
• UI/UX experience
• Owned and defined brand guidelines for an international software company

Submit Resume

Purpose of the Role

You will be the face of Alepo at customer locations. Along with the project team, you will be responsible for delivering Alepo products and solutions, helping customers accomplish their business objectives.

Skill Set:

Education

B.Tech/B.E/MCA

Industry Experience

0 to 2 years

Knowledge Areas

• Preferably having worked on RADIUS and Diameter protocols
• Working knowledge of PCRF, OCS, CRM, Gx, Gy interface
• Understanding of support processes (SLAs, incident, problem and change management)
• Knowledge of Linux commands, scripting, SQL queries, having handled Oracle or MYSQL databases
• Prior experience working on monitoring tools like Nagios or any other
• Added advantage for possessing knowledge of cloud and/or any other DevOps tools

Responsibilities

• Ready for 24×7 shift
• Open to travel as and when required (conditional)
• Strong communicator
• Attend customer issues through telephone, chat, email, or support portal
• Communicate verbal and written solutions using Skype or Alepo’s support portal for issues reported by customers
• Create support portal tickets on behalf of customers for issues raised by them on chat or Skype
• Take ownership of issues and tasks to ensure closure in compliance with the support process
• Identify the business impact of reported issues and follow the escalation process when needed
• Configure Alepo products based on business requirements in a local lab, staging and production systems
• Attend to critical alerts within a shift, create a ticket, and resolve in accordance with the support process
• Create an incident report and share it with customers in accordance with the support process
• Restore service within defined SLA
• Handle critical, complex, and escalated tickets independently
• Report issues to R&D on JIRA with details of logs, thread dump, DB dump along with appropriate analysis
• Proactively identify potential issues from alerts that might cause downtime, severe issues, and/or revenue loss
• Monitor the health of servers using tools like ICINGA, CACTI, MRTG, Collectd, and more
• Write scripts to automate processes and procedures
• Write RCA, MOM, UAT, SOP, and incident report documents to stakeholders in accordance with the support process
• Install and deploy patches in coordination with the R&D team
• Complete production planned activities within the approved time window based on PAR guidelines
• Attend at least 30% of customer service review meetings passively
• Successfully complete onsite handholding whenever assigned
• Follow support processes
• Install, configure, and customize opensource tools
• Handle third-party integration L1 issues independently
• Communicate and resolve third-party integration issues with the help of the vendor
• Design test plan and test case structure for automation of test cases
• Automate test cases using Robot Framework
• Estimate, prioritize, plan, and coordinate testing activities
• Monitor test results on the nightly build setup and take corrective actions
• Mentor team for testing
• Identify, record, document thoroughly, and track bugs using JIRA
• Track quality assurance metrics
• Stay up-to-date with new testing tools and test strategies

 Submit Resume

Purpose of the Role

As part of the marketing team, you will create quality content for complex enterprise software sold to a global audience. You are a pragmatic self-starter with an impeccable command of the English language and the ability to learn, teach, and impress upon both technical and business audiences the value of Alepo’s software and solutions. This is a fantastic opportunity to work with top writers and participate in some of the hottest trends in the industry such as 5G, digital transformation, cloud, machine learning, and much more. In Alepo you will be heard, and you can make a difference.

Education

Minimum bachelor’s in science, engineering, media, or communications

Industry Experience

Minimum 5 years of content writing experience in B2B marketing.

Responsibilities

• Build quality marketing collateral with input from both technical and sales teams
• Understand the industry, identify key trends, and relate Alepo’s software to those trends
• Write SEO-enriched web content, press releases, case studies, product and solution briefs, flyers, white papers, brochures, newsletters, email campaigns, award submissions, blogs, and articles for a global audience
• Author engaging and insightful technical content for C suite executives that can be published on peer-reviewed third-party websites
• Write social media posts and contribute to employer branding on LinkedIn

Skills

• Awesome communicator
• Strong command of English language
• Excellent copywriting skills
• Global experience
• Quick learner and self-starter
• Mastery over deadlines
• Creative and independent thinker
• Confident, positive, flexible, and team-minded attitude
• Command of MS Word and PowerPoint

Desirable

• Telecommunications experience
• Experience using social media to engage technical readers
• Previous experience with JIRA, Confluence, Mailchimp, WordPress
• Understanding of SEO content practices

Submit Resume

You will be a core member of the Solution Integration – DevOps team. You will help the project team automate the installation process for Alepo products and will verify the installation checklist, ensuring the products are installed without any issues. You will be the technical expert in Alepo’s Solution Integration as well as GTAC teams. You will work on multiple projects and advanced technologies to improve automation in the installation process.

Skill Set:

Education

B.E or B.Tech in Computer Science/Computer Science Engineering/Telecommunications from an accredited college or technical institute.

Industry Experience

2-6 years

Responsibilities

• Follow SI processes strictly
• Know and follow the patch/build installation process
• Troubleshoot 100% of issues assigned on JIRA related to installing, configuring, and testing Alepo products
• Follow DevOps best practices
• Work on multiple projects and support activities

Knowledge Areas

• Scripting languages: Bash, Python, Perl
• Automation tools: Ansible, Chef, Puppet
• CI tools: Git, Jenkins
• Third-party tools: Icinga, Collectd, Graphite, and others
• Cloud technologies: AWS, OpenStack, Docker

Added Advantages

• Familiar with DOD (Definition of Done)
• Worked on at least two new opensource technologies
• Open to participate in the PoC of new open source
• Delivered 100% of the time to ensure bug-free products
• Committed 100% to the source code in Bitbucket
• Documented the comments in source code and scripts
• Follow and introduce coding standards in the implementation

Submit Resume

Purpose of the Role        

You will be the face of Alepo while at customer locations. You, along with the project team, will scope, install, and configure Alepo products and solutions, helping customers accomplish their business objectives.

Education

B.E. in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.

Industry Experience

2 to 8 years of relevant experience

Knowledge Areas

• Relational Database: MySQL or Oracle installation and configuration
• JAVA/PERL/Shell/Bean Shell Scripting on Linux
• OS: Linux installation and configuration
• Product knowledge: installation and configuration
• Expert in telecom
• Log analysis
• Basic networking knowledge

Responsibilities

• Configure Alepo products based on business requirements in a local lab, staging, and production systems
• Report issues to R&D on JIRA with details of logs, thread dump, DB dump along with appropriate analysis
• Install and deploy patches in coordination with the R&D team
• Write scripts to automate processes and procedures
• Identify proactively potential issues that might cause downtime, severe issues, and/or revenue loss
• Successfully complete onsite whenever assigned
• Travel onsite and be willing to stay for short and long durations (1-6 months)
• Create handover documents along with support onsite handover team member
• Maintain customer relations
• Speak to customers to identify upsell opportunities and forward to project managers
• Act as a team player

Submit Resume

You will be the face of Alepo at customer locations. You, along with the project team, will deliver Alepo products and solutions, helping customers accomplish their business objectives.

Education

Bachelor’s or Master’s degree in Computer Science or Computer Engineering from an accredited college or technical institute.

Industry Experience

Minimum 4 years of relevant experience

Primary Skills

• Experience in Java/web development and object-oriented technologies; knowledge of NodeJS/Angular JS will be an added advantage
• Knowledge of web development frameworks, integration experience, source code control systems, with prior work experience in either Php/Perl/Automation
• Experience in RDMS/NO SQL
• Ability to handle multiple competing priorities in a fast-paced environment and a strong track record of project delivery for large, cross-functional, projects; a hands-on engineer who has organically evolved to a management role
• Management and execution of project plans and delivery commitments
• Proven track record of building test environments for the telecom domain
• Excellent communication and presentation skills
• Experience in creating test scenarios from the business and software requirements

Desired Skills

• Proficiency in English
• Adaptable to the changing work environment
• Experience in telecom OSS/BSS domain, billing, AAA, RADIUS, Diameter, IMS protocols

Submit Resume

You will be a part of the Alepo Solution Integration team. You will work on globally deployed Alepo products for 5G, 4G, LTE, 2G/3G, WiFi, and broadband services. You will be responsible for writing and cleaning reusable code based on customer requirements and maintaining high-quality standards of the product with minimal technical debts. You will research tools and techniques that can potentially contribute to increasing productivity. You will be expected to deliver high business value within the shortest achievable timelines.

Education:

B.E or B.Tech in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.

Industry Experience

1+ years

Responsibilities

• Write clean, reusable, and testable code
• Integration of user-facing elements developed by front-end developers with server-side logic
• Collaborate with other team members
• Estimate, prioritize, plan, and coordinate development activities
• Stay up-to-date with new testing tools and test strategies

Mandatory Skills

• Node.js
• JavaScript
• Express.js
• REST API development and integration
• MongoDB
• MySQL
• Object-oriented programming concepts
• Understanding of front-end technologies like HTML and CSS

Preferred Skills

• ES6 concepts
• Knowledge of Test Driven Development (TDD)

Submit Resume

You will work on globally deployed Alepo products for 5G, 4G, LTE, 2G/3G, WiFi, and broadband services. You will be responsible for designing and automating all test cases in accordance with the Alepo QA process, and for maintaining high-quality standards of the product with minimal technical debts. You will also be expected to research opensource tools and techniques that can potentially increase productivity. You will also be responsible for delivering high business value within the shortest achievable timelines, and for regularly reporting your research findings to the manager.

Skill Set

Mandatory Skills

• QA
• Testing
• Automation testing
• API testing
• Web service testing
• Regression testing
• System testing

Preferred Knowledge Areas

• 5GC
• Telecom
• Interconnect
• Roaming
• PCRF
• HSS
• OCS
• AUSF
• UDR
• UDM
• PCF
• AAA
• LTE
• 4G
• REST API
• Performance testing

Education:

B.E or B.Tech in Computer Science/Computer Engineering/Electronics/Telecommunications.

Industry Experience

1-3 years

Tools

• Robot framework
• JIRA
• Confluence
• Jenkins
• Eclipse
• Jmeter
• Postman

Responsibilities

• Write detailed, comprehensive, and well-defined acceptance criteria for feature enhancements and new products
• Design test plan and test case structure for automation of test cases
• Automate test cases using the Robot framework
• Estimate, prioritize, plan, and coordinate testing activities
• Monitor test results on the nightly build setup and take corrective action
• Mentor team for testing
• Identify, record, document thoroughly, and track bugs using JIRA
• Track quality assurance metrics
• Stay up-to-date with new testing tools and test strategies

Submit Resume

You will be part of the Alepo Research and Development team. You will work on globally deployed Alepo products for 4G, LTE, 2G/3G, WiMAX, WiFi, and broadband services. You will follow agile methodologies and lean principles. You will be responsible for development activities for new products, feature enhancements, and maintenance releases adhering to guidelines and best practices. You are also responsible for maintaining high-quality standards of the product with minimal technical debts. You will research tools and techniques that can potentially boost productivity. You will also deploy third-party tools as deemed fit for your work. You will be responsible for delivering high business value within the shortest achievable timelines.

Skill Set

Education:

B.E or B.Tech in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.

Industry Experience

4+ years

Responsibilities

• Work with R&D manager to understand business requirements and translate them into a technical design that will be reviewed and signed off by the stakeholder
• Design, build and maintain efficient, reusable, and reliable C++ code with comprehensive unit testing
• Identify bottlenecks and bugs and devise solutions to these problems
• Design underlying database schema and interface
• Peer review developer’s code and provide constructive feedback to ensure consistency and quality of code

Knowledge Areas

• Strong proficiency in C++, with a fair knowledge of the language specification, is a must
• Good understanding of memory management and OOPS
• Proficient understanding of code versioning tools such as CVS, SVN
• Familiarity with the standard library, boost library, STL containers, and algorithms
• Familiarity with databases such as MySQL or Oracle
• Familiarity with language tools, such as Valgrind, gdb

Added Advantages

• Automated testing platforms such as Robo framework
• Continuous integration tools like Jenkins
• Diameter/RADIUS protocols
• LDAP
• Scripting languages such as Perl, Lua, and Python

Submit Resume

You are the face of Alepo for customers. You help Alepo’s customers reach their business goals through your knowledge of the Alepo billing solution. You investigate and analyze customer problems and answer Customer queries to ensure that Alepo products and solutions are accomplishing the Customer’s objectives. You are a technical guide to Alepo GTAC engineers. You will be leading multiple accounts of customers and will be first point of escalation from Alepo side for your respective accounts. Ensuring customer satisfaction by remaining aligned as per GTAC process/policy would be the primary purpose of the role.

Skill Set

Education:          

BE/B.TECH in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.

Industry Experience:

5+ years

Knowledge Areas:

• Log analysis and Troubleshooting skills
• OSS/BSS
• Relational Database – MySQL or Oracle
• JAVA/PERL Scripting on Linux
• Excellent English communication skills
• Basic Networking Skills

Responsibilities

• Monitor and ensure that team attends customer issues through telephone/chat/email/GTAC portal.
• Monitor and ensure that team creates a GTAC portal ticket on behalf of Customers for issues raised by chatting or on skype.
• Monitor and ensure that team assigns complexity, severity and priority to tasks/tickets appropriately.
• Clearly explain verbally and in writing, solutions to problems reported Customers on skype or Alepo GTAC portal
• Act as point of contact for internal as well as external escalation for given accounts.
• He/She does not have direct team reporting to him/her, but they should be mentoring at least 2 to 3 Trainee/Junior GTAC Engineers
• Take ownership of issues & tasks and ensure proper closure as per the GTAC process.
• Identify business impact of the issues reported and escalate as per the escalation process whenever needed
• Configure Alepo products as per business requirement in a local lab, staging and production systems
• Attend to critical alerts within a shift, create a ticket and resolve as per GTAC process.
• Identify the root cause of issues reported
• Add articles/documents to internal Knowledgebase.
• Create an incident report and share it with customers as per the support process.
• Restore service within defined SLA.
• Handle critical/complex and escalated tickets independently
• Provide appropriate handover of task to shift engineers in the next shift
• Report issues to R&D on Jira with details of logs, the thread dump, DB dump along with appropriate analysis.
• Identify proactively potential issues from alerts which might cause downtime / severe issue / revenue loss.
• Monitor health status of servers through monitoring tools like ICINGA, CACTI, MRTG, collectd etc.
• Write scripts to automate process / procedures.
• Write RCA, MOM, UAT, SOP and Incident report documents to stakeholders as per support process.
• Travel to 100% of assigned on-site assignments
• Install/Deploy patches in coordination with R&D team.
• Complete production planned activity within an approved time window as per PAR guidelines.
• Conduct drum beat calls of his all accounts regularly as per Alepo Business Relationship Management Process.
• Create support management reports for his accounts.
• Successfully complete on-site handholding whenever assigned
• Follow GTAC processes
• Configure , install and customize opensource tools.

Submit Resume

We are looking for a Quality Assurance (QA) engineer to work on Alepo products which are deployed globally for 5G, 4G, LTE, 2G/3G, WiFi and Broadband services. QA engineer responsibilities include designing and automating all the test cases as per the Alepo QA process, and for maintaining high-quality standards of the product with minimal technical debts. You also have to research on open source tools and techniques that can potentially contribute an increase in productivity. You are responsible for delivering high business value within the shortest achievable timelines, and for reporting your research findings to manager timely.

Skill Set

Mandatory

QA, Testing, Automation Testing, API Testing, Web Service Testing, Regression Testing, System Testing.

Preferred

Robot Framework, 5GC, Telecom, Interconnect, Roaming, PCRF, HSS, OCS, AUSF, UDR, UDM, PCF, AAA, LTE, 4G, REST API, Performance Testing

Education

B.E/B.Tech in Computer Science/Computer Engineering/Electronics/Telecommunications

Industry Experience      

1-3 Years

Tools

Robot Framework, JIRA, Confluence, Jenkins, Eclipse, Jmeter, POSTMAN

Responsibilities

• Write detailed, comprehensive and well-defined acceptance criteria for the feature enhancements and new products
• Design test plan and test cases structure for automation of test cases
• Automate the test cases using Robot Framework
• Estimate, prioritize, plan and coordinate testing activities
• Monitor the test results on the nightly build setup and take corrective actions
• Mentor team for testing
• Identify, record, document thoroughly and track bugs using JIRA
• Track quality assurance metrics
• Stay up-to-date with new testing tools and test strategies

Submit Resume

You are the face of Alepo for customers. You help Alepo’s customers reach their business goals through your knowledge of the Alepo billing solution. You investigate and analyze customer problems and answer Customer queries to ensure that Alepo products and solutions are accomplishing the Customer’s objectives. You are a technical guide for Alepo GTAC trainee/junior engineers.

Skill Set Skill

Education:          

BE/B.TECH in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.

Industry Experience      

4+ Years

Knowledge Areas           

• Product knowledge/log analysis/troubleshooting skill
• OSS/BSS
• Relational database– MySQL or Oracle
• JAVA/PERL scripting on Linux
• Networking basics

Responsibilities

• Attend customer issues through telephone/chat/email/support portal
• Assign severity and priority to tasks/tickets
• Clearly explain verbally and in writing, solutions to problems reported Customers on skype or Alepo’s support portal
• Create a support portal ticket on behalf of Customers for issues raised by chat or on skype
• Take ownership of issues & tasks and ensure proper closure as per the support process
• Identify business impact of the issues reported and escalate as per the escalation process whenever needed
• Configure Alepo products as per business requirement in a local lab, staging and production systems
• Attend to critical alerts within a shift, create a ticket and resolve as per support process
• Identify the root cause of issues reported
• Add documents to internal Knowledgebase
• Create Incident report and share it with customers as per the support process
• Restore service within defined SLA
• Handle critical/complex and escalated tickets independently
• Provide appropriate handover of task to shift engineers in the next shift
• Report issues to R&D on Jira with details of logs, thread dump, DB dump along with appropriate analysis
• Identify proactively potential issues from alerts which might cause downtime/severe issue/revenue loss
• Monitor health status of servers through monitoring tools like ICINGA, CACTI, MRTG, collectd etc.
• Write scripts to automate process/procedures
• Write RCA, MOM, UAT, SOP and Incident report documents to stake holders as per support process
• Install/Deploy patches in coordination with R&D team
• Complete production planned activity within approved time window as per PAR guidelines
• Participate in drumbeat calls
• Attend at least 30% customer service review meeting passively
• Successfully complete onsite handholding whenever assigned
• Follow support processes
• Configure, install and customize opensource tools

Submit Resume

You are a part of the Alepo Research and Development Team. You will work on Alepo products which are deployed globally for 4G, LTE, 2G/3G, WiMAX, Wi-Fi and broadband services. You will be following Agile methodologies and Lean principles. You will be responsible for development activities for new products, feature enhancements, and maintenance releases adhering to guidelines and best practices. You are also responsible for maintaining high-quality standards of the product with minimal technical debts. You will research on tools and techniques that can potentially contribute to increasing productivity. You will also deploy third-party tools as deemed fit for your work. You are responsible for delivering high business value within the shortest achievable timelines.

Education:

BE/B.TECH in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.

Industry Experience:

2+ Years

Responsibilities

• Work with R&D manager to understand business requirement and translate that into the technical design which is reviewed and signed off by stakeholder
• Design, build and maintain efficient, reusable, and reliable C++ code with comprehensive unit testing
• Identify bottlenecks and bugs, and devise solutions to these problems
• Design underlying database schema and interface
• Peer review developer’s code and provide constructive feedback to ensure consistency and quality of code

Skills

• Strong proficiency in C++, with a fair knowledge of the language specification, is a must
• Good understanding of memory management and OOPS
• Proficient understanding of code versioning tools such as CVS, SVN
• Familiarity with the standard library, boost library, STL containers, and algorithms
• Familiarity with databases such as MySQL or Oracle
• Familiarity with language tools, such as Valgrind, gdb

Added Advantage

• Automated testing platforms such as Robo framework
• Continuous integration tools like Jenkins
• Diameter/RADIUS protocol
• LDAP
• Scripting languages such as Perl, Lua, and Python

Submit Resume

As part of the marketing team, you will create quality content for complex enterprise software sold to a global audience.

You are a pragmatic self-starter with an impeccable command of the English language and the ability to learn, teach, and impress upon both technical and business audiences the value of Alepo’s software and solutions.

This is a fantastic opportunity to work with top writers and participate in some of the hottest trends in the industry such as 5G, blockchain, digital transformation, DevOps, machine learning, and much more.

In Alepo you will be heard, and you can make a difference.

Skill Set              

Education:          

Minimum BA/BS in science, engineering, media, or communications

Industry Experience      

Minimum 5 years

Responsibilities

• Build quality marketing collateral with input from both technical and sales teams
• Understand the industry, identify key trends, and relate Alepo’s software to those trends
• Write web content, press releases, case studies, white papers, brochures, newsletters, email campaigns, blogs, and articles for a global audience
• Author engaging and insightful technical content for C suite executives that can be published on peer-reviewed third-party websites
• Create visually appealing collateral in Microsoft Word, PowerPoint, or Adobe InDesign

Skills

• Awesome communicator
• Global experience
• Quick learner and self-starter
• Mastery over deadlines
• Creative and independent thinker
• Confident, positive, flexible, and team-minded attitude
• Command of Word and PowerPoint

Desirable

• Telecommunications experience
• Experience using social media to engage technical readers
• Previous experience with WordPress, Adobe InDesign, Confluence, MailChimp, JIRA

Submit Resume

You will be part of the dynamic presales team that markets Alepo’s globally deployed offerings for 5G, 4G, LTE, 2G/3G, WiFi, and broadband services. The ideal candidate must have strong technical skills as well as soft skills. The role requires coordinating with multiple teams to acquire technically accurate information necessary to resolve client queries. You will need to gain a detailed understanding of Alepo’s offerings and help build solutions that fulfil client requirements while adhering to stringent deadlines.

Skill Set              

Education:          

BE/B.TECH in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.
MBA, preferably in telecommunications.

Industry Experience      

3+ years of experience in the telecom domain in support, project implementation, and/or presales functions

Knowledge Areas           

• Presales
• Alepo products and solutions
• Customer relations
• Telecommunications

Responsibilities

• Engage with customers/partners to understand business requirements
• Respond to compliance for RFPs
• Prepare hardware and software bill of material (BOM)
• Prepare technical proposals and presales collaterals
• Interact with cross-functional departments to obtain the information required to answer RFPs
• Interact with the customer, hold presentations and product demos
• Prepare standard and opportunity-specific collateral for products and solutions
• Reply to technical queries

Expectations

• Timely submission as per Alepo quality standards
• Ensure customer satisfaction by delivering high-quality information in the least possible time
• Deliver presentations and product demos
• Resolve customer queries

Mandatory Skills

• Strong written and oral communication skills
• Sound interpersonal and negotiation skills
• Strategic and analytical thinking
• Time management
• Capability to understand, analyze, and customize based on customer needs

Submit Resume

You are the face of Alepo for customers. You help Alepo’s customers reach their business goals through your knowledge of the Alepo billing solution. You investigate and analyze customer problems and answer Customer queries to ensure that Alepo products and solutions are accomplishing the Customer’s objectives. You are a technical guide to Alepo GTAC Senior/Junior engineers. You will be leading multiple accounts of customers and will be first point of escalation from Alepo side. Ensuring customer satisfaction by remaining aligned as per GTAC process/policy along with doing team management would be the primary purpose of the role.

Skill Set              

Education:          

BE/B.TECH in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.

Industry Experience      

5+ years

Knowledge Areas           

• Log analysis and Troubleshooting skills
• OSS/BSS
• Relational Database – MySQL or Oracle
• JAVA/PERL Scripting on Linux
• Excellent English communication skills
• Basic Networking Skills

Responsibilities

• Monitor and ensure that team attends customer issues through telephone/chat/email/GTAC portal.
• Monitor and ensure that team creates a GTAC portal ticket on behalf of Customers for issues raised by chat or on skype.
• Monitor and ensure that team assigns complexity, severity and priority to tasks/tickets appropriately.
• Clearly explain verbally and in writing, solutions to problems reported Customers on skype or Alepo GTAC portal
• Act as point of contact for internal as well as external escalation for given accounts.
• Manage team of 4 to 5 GTAC engineers.
• Take ownership of issues & tasks and ensure proper closure as per the GTAC process.
• Identify business impact of the issues reported and escalate as per the escalation process whenever needed
• Configure Alepo products as per business requirement in a local lab, staging and production systems
• Attend to critical alerts within a shift, create a ticket and resolve as per GTAC process.
• Identify the root cause of issues reported
• Add articles/documents to internal Knowledgebase.
• Create Incident report and share it with customers as per the support process.
• Restore service within defined SLA.
• Handle critical/complex and escalated tickets independently
• Provide appropriate handover of task to shift engineers in the next shift
• Report issues to R&D on jira with details of logs, thread dump, DB dump along with appropriate analysis.
• Identify proactively potential issues from alerts which might cause downtime / severe issue / revenue loss.
• Monitor health status of servers through monitoring tools like ICINGA, CACTI, MRTG, collectd etc.
• Write scripts to automate process / procedures.
• Write RCA, MOM, UAT, SOP and Incident report documents to stake holders as per support process.
• Travel to 100% of assigned onsite assignments
• Install/Deploy patches in coordination with R&D team.
• Complete production planned activity within approved time window as per PAR guidelines.
• Conduct drumbeat calls of his all accounts regularly as per Alepo Business Relationship Management Process.
• Create support management reports for his accounts.
• Successfully complete onsite handholding whenever assigned
• Follow support processes
• Configure, install and customize opensource tools.

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You will be a part of the Alepo Solution Integration Team. You will work on Alepo products which are deployed globally for 5G, 4G, LTE, 2G/3G, Wi-Fi, and Broadband services. The responsibilities will include writing and cleaning of reusable code based on the requirements and maintaining high-quality standards of the product with minimal technical debts. You will research on tools and techniques that can potentially contribute to increasing productivity. You will be responsible for delivering high business value within the shortest achievable timelines.

Skill Set

Education:

BE/B.TECH in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.

Industry Experience:

1+ Years

Responsibilities

• Write clean, reusable, and testable code
• Integration of user-facing elements developed by front-end developers with server-side logic
• Collaborate with other team members
• Estimate, prioritize, plan, and coordinate development activities
• Stay up to date with new testing tools and test strategies

Mandatory Skills

• Node.js
• JavaScript
• Express.js
• REST API development and integration
• MongoDB
• MySQL
• Object-oriented programming concepts
• Understanding of frontend technologies like HTML and CSS

Preferred Skills

• ES6 concepts
• Knowledge of Test-Driven Development (TDD)

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You are the face of Alepo while at customer locations. You along with project team scope, install and configure Alepo products and solutions, which helps the customers accomplishing its business objectives.

Skill Set

Education:

BE/B.TECH in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.

Industry Experience:

3+ Years

Responsibilities

• Configure Alepo products as per business requirement in a local lab, staging and production systems
• Install/deploy patches in coordination with the R&D team
• Understand product functionality and use to drive customer-based solutions
• Report issues to R&D on Jira with details of logs, thread dump, DB dump along with an appropriate analysis
• Involve in an end-to-end implementation. Testing and investigating implementation bugs and resolving the same. Perform direct customer support via telephone, e-mail, and electronic mechanisms
• Write scripts to automate process/procedures
• Complete onsite assignments as per expectations
• Understand product functionality and use to drive customer-based solutions
• Work as a team member, integral to the successful implementation of targeted objectives
• Resolve and document product issues
• Travel onsite and willingness to stay for short and long-term (1-6 months)
• Create a handover document along with support onsite handover team member
• Maintain good customer relation
• Talk to the customer to find other up-sell opportunity and forward to project manager
• Demonstrate a high level of commitments to timelines

Knowledge Areas

• Relational database – MySQL or Oracle installation and configuration
• JAVA/PERL/Shell/Bean Shell scripting on Linux
• OS – Linux installation and configuration
• Product knowledge – installation and configuration
• Telecom knowledge
• Log analysis
• Basic networking knowledge

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You will be the core member of the Solution Integration – DevOps team. You help the project team to automate the installation process of the Alepo products to reduce the manual work. You verify the products installation checklist to ensure that Alepo products are installed properly without any issues. You are the technical expert to Solution Integration team as well as Alepo GTAC team. You will be working on the multiple projects for the automatic installation. You will continue working on the advance technologies to improve the installation process.

Skill Set

Education:

B.E/B.Tech in Computer Science/Computer Science Engineering/Telecommunication from an accredited college or technical institute.

Industry Experience:

2 to 6 years

Responsibilities

• Follow SI processes strictly
• Knows and follows patch/build installation process
• Troubleshoot 100% of issues assigned on JIRA related to installing/configuring/testing Alepo products
• Follow best practices of DevOps
• Work on multiple projects and support activities

Knowledge Areas

• Scripting language Bash, Python, Perl
• Automation tools Ansible, Chef, Puppet
• CI tools Git, Jenkins
• Third-party tools Icinga, Collectd, Graphite, etc.
• Cloud technologies AWS, OpenStack, Docker

Added Advantage

• Knows DOD (Definition of Done)
• Worked on at least two new opensource technologies
• Open to participate in the PoC of new open source
• Delivered 100% of the time to a bug free product
• Committed 100% of the time to the source code in bitbucket which is compatible
• Documented the comments in source code and scripts
• Follows and introduces the coding standards in the implementation
• Knows task update reporting to concerned candidates

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