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An innovative and mature international company, Alepo regularly seeks talented and motivated individuals to join our sales and marketing, development, and support teams. Alepo takes pride in our employees who value innovation, quality, and teamwork.

At Alepo, employees enjoy an open and creative atmosphere, competitive compensation, benefits, incentives and rewards for excellence, and abundant opportunities for professional and personal growth. Experience the best of a small company spirit combined with the excellence of an industry leader.

Sales Operations Analyst – Sales | Location: Pune

Purpose of the Role

You will contribute to the success of our sales operations by leveraging your expertise in Salesforce CRM. As a Sales Operations Analyst, you will play a critical role in supporting and optimizing our sales operations processes through the effective use of Salesforce CRM. Your primary responsibility will be to provide analytical insights, generate reports, and ensure the accuracy and integrity of our sales data within the CRM system. By collaborating closely with the sales teams, you will identify areas for improvement, implement best practices, and contribute to the overall sales strategy and performance. 

If you are a detail-oriented individual with a passion for working with a global sales team, sales operations, and data analysis, we encourage you to apply for this position. Join our team and contribute to our success by leveraging Salesforce to drive sales effectiveness and improve operational efficiency.

Skill Set:

Education

Bachelor’s degree in business administration, information technology, or a related field.

Industry Experience

4 to 9 years of experience in sales operations and proven experience as a Salesforce Administrator, preferably a Salesforce Certified Administrator.

Responsibilities

    Sales Operational Support

    • Serve as the primary point of contact for Salesforce CRM-related queries, troubleshooting, and support for the leadership and sales team.
    • Provide weekly, monthly, and quarterly reports to support regular sales cadence meetings and quarterly sales reviews.
    • Monitor and maintain data integrity within Salesforce CRM, ensuring accurate and up-to-date information.
    • Collaborate with cross-functional teams to design, implement, and optimize sales processes, workflows, and automation within Salesforce CRM.
    • Provide training and guidance to sales representatives on Salesforce CRM functionalities, ensuring their proficiency in utilizing the system.
    • Identify and recommend system enhancements and improvements to streamline sales operations and increase efficiency.
    • Stay updated with Salesforce CRM developments, new features, and industry best practices, and proactively share knowledge with the team.
    • Work with the leadership team on the development and distribution of annual Sales Compensation Plans.

    Analytics

    • Develop and generate reports and dashboards to provide insights into sales performance, pipeline analysis, forecasting, and other key metrics.
    • Analyze sales data and provide actionable insights to optimize sales strategies and drive revenue growth.
    • Present findings and recommendations to management and key stakeholders.

    Salesforce Administration

    • Manage and maintain the Salesforce platform, including user setup, profiles, roles, and permissions.
    • Customize and configure Salesforce to meet business requirements, creating custom objects, fields, workflows, and validation rules.
    • Monitor data quality and integrity, perform data cleansing activities, and ensure accurate and up-to-date information within Salesforce.
    • Collaborate with stakeholders to gather requirements, implement changes, and provide ongoing support.

    Marketing Automation (Good to Have)

    • Support the marketing team with Salesforce Marketing Cloud, Pardot.
    • Utilize Salesforce Pardot to create and manage email templates, lists, and segmentation.
    • Analytics: campaign performance, track key metrics, and provide recommendations for optimization.

    Knowledge Areas

    • Strong understanding of Salesforce functionality, including custom objects, workflows, validation rules, and reporting.
    • Proficiency in report generation and data analysis using Salesforce reporting tools.
    • Experience in sales operations or sales analytics is highly desirable.
    • Marketing automation experience using Salesforce Pardot is a significant plus.

    Added Advantages

    • Excellent analytical skills with the ability to interpret complex data and provide actionable insights.
    • Strong attention to detail and ability to prioritize and manage multiple tasks.
    • Effective communication and interpersonal skills to collaborate with cross-functional teams.
    • Self-motivated and able to work independently as well as in a team environment.

    Submit Resume

    Customer Success Manager - GTAC | Location: Mumbai and Pune

    Purpose of the Role

    As a Customer Success Manager, you will be part of the Global Technical Assistance Center (GTAC) team. You’ll play a crucial role in building and maintaining lasting relationships with our clients, ensuring they achieve success and satisfaction with our telecom solutions. Your expertise in both relationship management and technical skills will be vital in delivering tailored solutions that meet clients’ business needs.

    In this pivotal role, you will guide clients through their digital transformation journey with Alepo, from onboarding and training to maximizing service engagement. Your work will be key to retaining customers and expanding our service offerings within their organizations. Join us to enhance Alepo’s impact in the telecom sector, foster client success, and contribute to our strategic growth.

    Skill Set:

    Education

    Bachelor’s degree in business administration, information technology, or a related field.

    Industry Experience

    Minimum 5 years of experience in client-facing customer success or managed services roles within the telecommunications services provider industry. 

    Responsibilities

    Relationship Building

    • Cultivate strong relationships with customers.
    • Understand the customer’s business goals and challenges.
    • Be the first point of escalation.

     Product Advocacy

    • Liaise with the sales team to understand the product, solution, customers’ business imperatives, and key success metrics.
    • Gather and analyze customer feedback to improve products or services.
    • Inform the customer of upcoming product initiatives and R&D roadmap.
    • Stay updated on industry trends, emerging technologies, and competitive landscape to provide valuable insights to clients.
    • Develop, communicate, and demonstrate the capabilities and benefits of Alepo’s products and solutions to both technical and non-technical audiences.

     Renewals and Upsells

    • Monitor customer accounts to ensure timely renewals of recurring revenue contracts.
    • Work closely with the sales team to identify opportunities for upselling or cross-selling additional products or services, such as system upgrade opportunities.
    • Track system user metrics actively and work with the Sales team to upsell new capacity, additional licenses, and more.

     Customer Retention

    • Develop strategies to reduce customer churn.
    • Work to identify and address issues that may impact customer satisfaction and loyalty.
    • Run Customer success cadence depending on the tier of customer category.

     Customer Onboarding

    • Facilitate a smooth onboarding process for new customers.
    • Ensure that customers understand how to use the product or service effectively.

    Knowledge Areas

    • Showcase a deep understanding of the telecommunications service provider industry’s software applications, including BSS, online charging, billing, carrier WiFi, 4G and 5G network core.
    • Support sales and ensure customer success by collaborating with different teams.
    • Manage executive customer meetings, understand client needs, and tailor and deliver product/solution presentations.
    • Work in a matrixed organization across sales, R&D, customer support, and delivery functions.
    • Demonstrate key skills in conflict resolution, project management, time management, and problem resolution.
    • Demonstrate excellent written and spoken English language skills.

     

    Submit Resume

    Engineer – GTAC | Location: Mumbai

    Purpose of the Role

    You will be the face of Alepo at customer locations. Along with the project team, you will be responsible for delivering Alepo products and solutions, helping customers accomplish their business objectives.

    Skill Set:

    Education

    B.Tech/B.E/MCA

    Industry Experience

    0 to 2 years

    Knowledge Areas

    • Preferably having worked on RADIUS and Diameter protocols
    • Working knowledge of PCRF, OCS, CRM, Gx, Gy interface
    • Understanding of support processes (SLAs, incident, problem and change management)
    • Knowledge of Linux commands, scripting, SQL queries, having handled Oracle or MYSQL databases
    • Prior experience working on monitoring tools like Nagios or any other
    • Added advantage for possessing knowledge of cloud and/or any other DevOps tools

    Responsibilities

    • Ready for 24×7 shift
    • Open to travel as and when required (conditional)
    • Strong communicator
    • Attend customer issues through telephone, chat, email, or support portal
    • Communicate verbal and written solutions using Skype or Alepo’s support portal for issues reported by customers
    • Create support portal tickets on behalf of customers for issues raised by them on chat or Skype
    • Take ownership of issues and tasks to ensure closure in compliance with the support process
    • Identify the business impact of reported issues and follow the escalation process when needed
    • Configure Alepo products based on business requirements in a local lab, staging and production systems
    • Attend to critical alerts within a shift, create a ticket, and resolve in accordance with the support process
    • Create an incident report and share it with customers in accordance with the support process
    • Restore service within defined SLA
    • Handle critical, complex, and escalated tickets independently
    • Report issues to R&D on JIRA with details of logs, thread dump, DB dump along with appropriate analysis
    • Proactively identify potential issues from alerts that might cause downtime, severe issues, and/or revenue loss
    • Monitor the health of servers using tools like ICINGA, CACTI, MRTG, Collectd, and more
    • Write scripts to automate processes and procedures
    • Write RCA, MOM, UAT, SOP, and incident report documents to stakeholders in accordance with the support process
    • Install and deploy patches in coordination with the R&D team
    • Complete production planned activities within the approved time window based on PAR guidelines
    • Attend at least 30% of customer service review meetings passively
    • Successfully complete onsite handholding whenever assigned
    • Follow support processes
    • Install, configure, and customize opensource tools
    • Handle third-party integration L1 issues independently
    • Communicate and resolve third-party integration issues with the help of the vendor
    • Design test plan and test case structure for automation of test cases
    • Automate test cases using Robot Framework
    • Estimate, prioritize, plan, and coordinate testing activities
    • Monitor test results on the nightly build setup and take corrective actions
    • Mentor team for testing
    • Identify, record, document thoroughly, and track bugs using JIRA
    • Track quality assurance metrics
    • Stay up-to-date with new testing tools and test strategies

    Submit Resume

    Tech Lead/Senior Engineer – Solution Integration | Location: Pune and Mumbai
    Purpose of the Role        

    You will be the face of Alepo at customer locations. You, along with the project team, will deliver Alepo products and solutions, helping customers accomplish their business objectives.

    Education

    Bachelor’s or Master’s degree in Computer Science or Computer Engineering from an accredited college or technical institute.

    Industry Experience

    Minimum 4 years of relevant experience

    Primary Skills

    • Experience in Java/web development and object-oriented technologies; knowledge of NodeJS/Angular JS will be an added advantage
    • Knowledge of web development frameworks, integration experience, source code control systems, with prior work experience in either Php/Perl/Automation
    • Experience in RDMS/NO SQL
    • Ability to handle multiple competing priorities in a fast-paced environment and a strong track record of project delivery for large, cross-functional, projects; a hands-on engineer who has organically evolved to a management role
    • Management and execution of project plans and delivery commitments
    • Proven track record of building test environments for the telecom domain
    • Excellent communication and presentation skills
    • Experience in creating test scenarios from the business and software requirements

    Desired Skills

    • Proficiency in English
    • Adaptable to the changing work environment
    • Experience in telecom OSS/BSS domain, billing, AAA, RADIUS, Diameter, IMS protocols

    Submit Resume

    Lead Engineer – GTAC | Location: Mumbai
    Purpose of the Role        

    You are the face of Alepo for customers. You help Alepo’s customers reach their business goals through your knowledge of the Alepo billing solution. You investigate and analyze customer problems and answer Customer queries to ensure that Alepo products and solutions are accomplishing the Customer’s objectives. You are a technical guide to Alepo GTAC engineers. You will be leading multiple accounts of customers and will be first point of escalation from Alepo side for your respective accounts. Ensuring customer satisfaction by remaining aligned as per GTAC process/policy would be the primary purpose of the role.

    Skill Set

    Education:          

    BE/B.TECH in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.

    Industry Experience:

    5+ years

    Knowledge Areas:

    • Log analysis and Troubleshooting skills
    • OSS/BSS
    • Relational Database – MySQL or Oracle
    • JAVA/PERL Scripting on Linux
    • Excellent English communication skills
    • Basic Networking Skills

    Responsibilities

    • Monitor and ensure that team attends customer issues through telephone/chat/email/GTAC portal.
    • Monitor and ensure that team creates a GTAC portal ticket on behalf of Customers for issues raised by chatting or on skype.
    • Monitor and ensure that team assigns complexity, severity and priority to tasks/tickets appropriately.
    • Clearly explain verbally and in writing, solutions to problems reported Customers on skype or Alepo GTAC portal
    • Act as point of contact for internal as well as external escalation for given accounts.
    • He/She does not have direct team reporting to him/her, but they should be mentoring at least 2 to 3 Trainee/Junior GTAC Engineers
    • Take ownership of issues & tasks and ensure proper closure as per the GTAC process.
    • Identify business impact of the issues reported and escalate as per the escalation process whenever needed
    • Configure Alepo products as per business requirement in a local lab, staging and production systems
    • Attend to critical alerts within a shift, create a ticket and resolve as per GTAC process.
    • Identify the root cause of issues reported
    • Add articles/documents to internal Knowledgebase.
    • Create an incident report and share it with customers as per the support process.
    • Restore service within defined SLA.
    • Handle critical/complex and escalated tickets independently
    • Provide appropriate handover of task to shift engineers in the next shift
    • Report issues to R&D on Jira with details of logs, the thread dump, DB dump along with appropriate analysis.
    • Identify proactively potential issues from alerts which might cause downtime / severe issue / revenue loss.
    • Monitor health status of servers through monitoring tools like ICINGA, CACTI, MRTG, collectd etc.
    • Write scripts to automate process / procedures.
    • Write RCA, MOM, UAT, SOP and Incident report documents to stakeholders as per support process.
    • Travel to 100% of assigned on-site assignments
    • Install/Deploy patches in coordination with R&D team.
    • Complete production planned activity within an approved time window as per PAR guidelines.
    • Conduct drum beat calls of his all accounts regularly as per Alepo Business Relationship Management Process.
    • Create support management reports for his accounts.
    • Successfully complete on-site handholding whenever assigned
    • Follow GTAC processes
    • Configure , install and customize opensource tools.

    Submit Resume

    QA Engineer – R&D | Location: Mumbai
    Purpose of the Role        

    We are looking for a Quality Assurance (QA) engineer to work on Alepo products which are deployed globally for 5G, 4G, LTE, 2G/3G, WiFi and Broadband services. QA engineer responsibilities include designing and automating all the test cases as per the Alepo QA process, and for maintaining high-quality standards of the product with minimal technical debts. You also have to research on open source tools and techniques that can potentially contribute an increase in productivity. You are responsible for delivering high business value within the shortest achievable timelines, and for reporting your research findings to manager timely.

    Skill Set

    Mandatory

    QA, Testing, Automation Testing, API Testing, Web Service Testing, Regression Testing, System Testing.

    Preferred

    Robot Framework, 5GC, Telecom, Interconnect, Roaming, PCRF, HSS, OCS, AUSF, UDR, UDM, PCF, AAA, LTE, 4G, REST API, Performance Testing

    Education

    B.E/B.Tech in Computer Science/Computer Engineering/Electronics/Telecommunications

    Industry Experience      

    1-3 Years

    Tools

    Robot Framework, JIRA, Confluence, Jenkins, Eclipse, Jmeter, POSTMAN

    Responsibilities

    • Write detailed, comprehensive and well-defined acceptance criteria for the feature enhancements and new products
    • Design test plan and test cases structure for automation of test cases
    • Automate the test cases using Robot Framework
    • Estimate, prioritize, plan and coordinate testing activities
    • Monitor the test results on the nightly build setup and take corrective actions
    • Mentor team for testing
    • Identify, record, document thoroughly and track bugs using JIRA
    • Track quality assurance metrics
    • Stay up-to-date with new testing tools and test strategies

    Submit Resume

    Engineer – GTAC | Location: Mumbai
    Purpose of the Role        

    You are the face of Alepo for customers. You help Alepo’s customers reach their business goals through your knowledge of the Alepo billing solution. You investigate and analyze customer problems and answer Customer queries to ensure that Alepo products and solutions are accomplishing the Customer’s objectives. You are a technical guide for Alepo GTAC trainee/junior engineers.

    Skill Set Skill

    Education:          

    BE/B.TECH in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.

    Industry Experience      

    4+ Years

    Knowledge Areas           

    • Product knowledge/log analysis/troubleshooting skill
    • OSS/BSS
    • Relational database– MySQL or Oracle
    • JAVA/PERL scripting on Linux
    • Networking basics

    Responsibilities

    • Attend customer issues through telephone/chat/email/support portal
    • Assign severity and priority to tasks/tickets
    • Clearly explain verbally and in writing, solutions to problems reported Customers on skype or Alepo’s support portal
    • Create a support portal ticket on behalf of Customers for issues raised by chat or on skype
    • Take ownership of issues & tasks and ensure proper closure as per the support process
    • Identify business impact of the issues reported and escalate as per the escalation process whenever needed
    • Configure Alepo products as per business requirement in a local lab, staging and production systems
    • Attend to critical alerts within a shift, create a ticket and resolve as per support process
    • Identify the root cause of issues reported
    • Add documents to internal Knowledgebase
    • Create Incident report and share it with customers as per the support process
    • Restore service within defined SLA
    • Handle critical/complex and escalated tickets independently
    • Provide appropriate handover of task to shift engineers in the next shift
    • Report issues to R&D on Jira with details of logs, thread dump, DB dump along with appropriate analysis
    • Identify proactively potential issues from alerts which might cause downtime/severe issue/revenue loss
    • Monitor health status of servers through monitoring tools like ICINGA, CACTI, MRTG, collectd etc.
    • Write scripts to automate process/procedures
    • Write RCA, MOM, UAT, SOP and Incident report documents to stake holders as per support process
    • Install/Deploy patches in coordination with R&D team
    • Complete production planned activity within approved time window as per PAR guidelines
    • Participate in drumbeat calls
    • Attend at least 30% customer service review meeting passively
    • Successfully complete onsite handholding whenever assigned
    • Follow support processes
    • Configure, install and customize opensource tools

    Submit Resume

    Engineer – R&D| Location: Mumbai
    Purpose of the Role

    You are a part of the Alepo Research and Development Team. You will work on Alepo products which are deployed globally for 4G, LTE, 2G/3G, WiMAX, Wi-Fi and broadband services. You will be following Agile methodologies and Lean principles. You will be responsible for development activities for new products, feature enhancements, and maintenance releases adhering to guidelines and best practices. You are also responsible for maintaining high-quality standards of the product with minimal technical debts. You will research on tools and techniques that can potentially contribute to increasing productivity. You will also deploy third-party tools as deemed fit for your work. You are responsible for delivering high business value within the shortest achievable timelines.

    Education:

    BE/B.TECH in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.

    Industry Experience:

    2+ Years

    Responsibilities

    • Work with R&D manager to understand business requirement and translate that into the technical design which is reviewed and signed off by stakeholder
    • Design, build and maintain efficient, reusable, and reliable C++ code with comprehensive unit testing
    • Identify bottlenecks and bugs, and devise solutions to these problems
    • Design underlying database schema and interface
    • Peer review developer’s code and provide constructive feedback to ensure consistency and quality of code

    Skills

    • Strong proficiency in C++, with a fair knowledge of the language specification, is a must
    • Good understanding of memory management and OOPS
    • Proficient understanding of code versioning tools such as CVS, SVN
    • Familiarity with the standard library, boost library, STL containers, and algorithms
    • Familiarity with databases such as MySQL or Oracle
    • Familiarity with language tools, such as Valgrind, gdb

    Added Advantage

    • Automated testing platforms such as Robo framework
    • Continuous integration tools like Jenkins
    • Diameter/RADIUS protocol
    • LDAP
    • Scripting languages such as Perl, Lua, and Python

    Submit Resume

    Marketing Content Writer | Location: Pune
    Purpose of the Role        

    As part of the marketing team, you will create quality content for complex enterprise software sold to a global audience.

    You are a pragmatic self-starter with an impeccable command of the English language and the ability to learn, teach, and impress upon both technical and business audiences the value of Alepo’s software and solutions.

    This is a fantastic opportunity to work with top writers and participate in some of the hottest trends in the industry such as 5G, blockchain, digital transformation, DevOps, machine learning, and much more.

    In Alepo you will be heard, and you can make a difference.

    Skill Set              

    Education:          

    Minimum BA/BS in science, engineering, media, or communications

    Industry Experience      

    Minimum 5 years

    Responsibilities

    • Build quality marketing collateral with input from both technical and sales teams
    • Understand the industry, identify key trends, and relate Alepo’s software to those trends
    • Write web content, press releases, case studies, white papers, brochures, newsletters, email campaigns, blogs, and articles for a global audience
    • Author engaging and insightful technical content for C suite executives that can be published on peer-reviewed third-party websites
    • Create visually appealing collateral in Microsoft Word, PowerPoint, or Adobe InDesign

    Skills

    • Awesome communicator
    • Global experience
    • Quick learner and self-starter
    • Mastery over deadlines
    • Creative and independent thinker
    • Confident, positive, flexible, and team-minded attitude
    • Command of Word and PowerPoint

    Desirable

    • Telecommunications experience
    • Experience using social media to engage technical readers
    • Previous experience with WordPress, Adobe InDesign, Confluence, MailChimp, JIRA

    Submit Resume

    Team Lead – GTAC | Location: Mumbai
    Purpose of the Role        

    You are the face of Alepo for customers. You help Alepo’s customers reach their business goals through your knowledge of the Alepo billing solution. You investigate and analyze customer problems and answer Customer queries to ensure that Alepo products and solutions are accomplishing the Customer’s objectives. You are a technical guide to Alepo GTAC Senior/Junior engineers. You will be leading multiple accounts of customers and will be first point of escalation from Alepo side. Ensuring customer satisfaction by remaining aligned as per GTAC process/policy along with doing team management would be the primary purpose of the role.

    Skill Set              

    Education:          

    BE/B.TECH in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.

    Industry Experience      

    5+ years

    Knowledge Areas           

    • Log analysis and Troubleshooting skills
    • OSS/BSS
    • Relational Database – MySQL or Oracle
    • JAVA/PERL Scripting on Linux
    • Excellent English communication skills
    • Basic Networking Skills

    Responsibilities

    • Monitor and ensure that team attends customer issues through telephone/chat/email/GTAC portal.
    • Monitor and ensure that team creates a GTAC portal ticket on behalf of Customers for issues raised by chat or on skype.
    • Monitor and ensure that team assigns complexity, severity and priority to tasks/tickets appropriately.
    • Clearly explain verbally and in writing, solutions to problems reported Customers on skype or Alepo GTAC portal
    • Act as point of contact for internal as well as external escalation for given accounts.
    • Manage team of 4 to 5 GTAC engineers.
    • Take ownership of issues & tasks and ensure proper closure as per the GTAC process.
    • Identify business impact of the issues reported and escalate as per the escalation process whenever needed
    • Configure Alepo products as per business requirement in a local lab, staging and production systems
    • Attend to critical alerts within a shift, create a ticket and resolve as per GTAC process.
    • Identify the root cause of issues reported
    • Add articles/documents to internal Knowledgebase.
    • Create Incident report and share it with customers as per the support process.
    • Restore service within defined SLA.
    • Handle critical/complex and escalated tickets independently
    • Provide appropriate handover of task to shift engineers in the next shift
    • Report issues to R&D on jira with details of logs, thread dump, DB dump along with appropriate analysis.
    • Identify proactively potential issues from alerts which might cause downtime / severe issue / revenue loss.
    • Monitor health status of servers through monitoring tools like ICINGA, CACTI, MRTG, collectd etc.
    • Write scripts to automate process / procedures.
    • Write RCA, MOM, UAT, SOP and Incident report documents to stake holders as per support process.
    • Travel to 100% of assigned onsite assignments
    • Install/Deploy patches in coordination with R&D team.
    • Complete production planned activity within approved time window as per PAR guidelines.
    • Conduct drumbeat calls of his all accounts regularly as per Alepo Business Relationship Management Process.
    • Create support management reports for his accounts.
    • Successfully complete onsite handholding whenever assigned
    • Follow support processes
    • Configure, install and customize opensource tools.

    Submit Resume

    MEAN Stack Developer | Location: Mumbai/Pune
    Purpose of the Role        

    You will be a part of the Alepo Solution Integration Team. You will work on Alepo products which are deployed globally for 5G, 4G, LTE, 2G/3G, Wi-Fi, and Broadband services. The responsibilities will include writing and cleaning of reusable code based on the requirements and maintaining high-quality standards of the product with minimal technical debts. You will research on tools and techniques that can potentially contribute to increasing productivity. You will be responsible for delivering high business value within the shortest achievable timelines.

    Skill Set

    Education:

    BE/B.TECH in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.

    Industry Experience:

    1+ Years

    Responsibilities

    • Write clean, reusable, and testable code
    • Integration of user-facing elements developed by front-end developers with server-side logic
    • Collaborate with other team members
    • Estimate, prioritize, plan, and coordinate development activities
    • Stay up to date with new testing tools and test strategies

    Mandatory Skills

    • Node.js
    • JavaScript
    • Express.js
    • REST API development and integration
    • MongoDB
    • MySQL
    • Object-oriented programming concepts
    • Understanding of frontend technologies like HTML and CSS

    Preferred Skills

    • ES6 concepts
    • Knowledge of Test-Driven Development (TDD)

    Submit Resume

    Implementation Engineer – Solution Integration | Location: Mumbai & Pune
    Purpose of the Role        

    You are the face of Alepo while at customer locations. You along with project team scope, install and configure Alepo products and solutions, which helps the customers accomplishing its business objectives.

    Skill Set

    Education:

    BE/B.TECH in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.

    Industry Experience:

    3+ Years

    Responsibilities

    • Configure Alepo products as per business requirement in a local lab, staging and production systems
    • Install/deploy patches in coordination with the R&D team
    • Understand product functionality and use to drive customer-based solutions
    • Report issues to R&D on Jira with details of logs, thread dump, DB dump along with an appropriate analysis
    • Involve in an end-to-end implementation. Testing and investigating implementation bugs and resolving the same. Perform direct customer support via telephone, e-mail, and electronic mechanisms
    • Write scripts to automate process/procedures
    • Complete onsite assignments as per expectations
    • Understand product functionality and use to drive customer-based solutions
    • Work as a team member, integral to the successful implementation of targeted objectives
    • Resolve and document product issues
    • Travel onsite and willingness to stay for short and long-term (1-6 months)
    • Create a handover document along with support onsite handover team member
    • Maintain good customer relation
    • Talk to the customer to find other up-sell opportunity and forward to project manager
    • Demonstrate a high level of commitments to timelines

    Knowledge Areas

    • Relational database – MySQL or Oracle installation and configuration
    • JAVA/PERL/Shell/Bean Shell scripting on Linux
    • OS – Linux installation and configuration
    • Product knowledge – installation and configuration
    • Telecom knowledge
    • Log analysis
    • Basic networking knowledge

    Submit Resume

    DevOps Engineer – Solution Integration | Location: Mumbai
    Purpose of the Role

    You will be the core member of the Solution Integration – DevOps team. You help the project team to automate the installation process of the Alepo products to reduce the manual work. You verify the products installation checklist to ensure that Alepo products are installed properly without any issues. You are the technical expert to Solution Integration team as well as Alepo GTAC team. You will be working on the multiple projects for the automatic installation. You will continue working on the advance technologies to improve the installation process.

    Skill Set

    Education:

    B.E/B.Tech in Computer Science/Computer Science Engineering/Telecommunication from an accredited college or technical institute.

    Industry Experience:

    2 to 6 years

    Responsibilities

    • Follow SI processes strictly
    • Knows and follows patch/build installation process
    • Troubleshoot 100% of issues assigned on JIRA related to installing/configuring/testing Alepo products
    • Follow best practices of DevOps
    • Work on multiple projects and support activities

    Knowledge Areas

    • Scripting language Bash, Python, Perl
    • Automation tools Ansible, Chef, Puppet
    • CI tools Git, Jenkins
    • Third-party tools Icinga, Collectd, Graphite, etc.
    • Cloud technologies AWS, OpenStack, Docker

    Added Advantage

    • Knows DOD (Definition of Done)
    • Worked on at least two new opensource technologies
    • Open to participate in the PoC of new open source
    • Delivered 100% of the time to a bug free product
    • Committed 100% of the time to the source code in bitbucket which is compatible
    • Documented the comments in source code and scripts
    • Follows and introduces the coding standards in the implementation
    • Knows task update reporting to concerned candidates

    Submit Resume

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