SaskTel launches all-digital service called Lüm Mobile using Alepo’s Zero-Touch Network Solution in Canada

SaskTel launches all-digital service called Lüm Mobile using Alepo’s Zero-Touch Network Solution in Canada

by | Dec 21, 2021

  • The service is 100% self-serve, enabling all customer interactions through Lüm Mobile’s website or mobile app
  • Customers can fully manage their accounts online: to sign up, personalize their service, and get help through a chatbot, forums, and FAQs
  • The unique membership-only service does not have monthly plans or billing dates, and the data does not expire; customers buy data only when they need it
  • Alepo’s Zero-Touch Network Solution is deployed in the cloud, so the operator does not need to manage any network infrastructure or IT systems

Monday, December 20, 2021, Regina, Canada – Leading communications service provider SaskTel has launched its fully digital mobile service, Lüm Mobile, using digital enablement expert Alepo’s Zero-Touch Network Solution. Available to residents of Saskatchewan, Lüm Mobile has no stores or customer-facing agents. The unique self-serve model reimagines the subscriber experience. Customers sign up for and manage their own services completely online, through Lüm Mobile’s website or app.

The service has no monthly plans and billing dates. Instead, subscribers purchase a Lüm Mobile membership and then buy data that enables voice, SMS, and data. They buy data and recharge only when they need to, as the data never expires. In effect, they pay only for the data, calls, and texts that they use, and because there’s no expiration date, they never lose any unused data as long as they keep an active membership.

Services such as unlimited calling are charged only if subscribers want them as add-ons. There are no data caps or throttling, and subscribers benefit from the superior coverage of SaskTel’s existing network.

The service provider also seeks to create a sense of community and a way to give back in Saskatchewan, supporting a social cause to help the environment through the Bloom with Lüm program.

Alepo’s Zero-Touch Network Solution – which includes Digital BSS, omnichannel chatbot support, online charging, policy control, promotions management, and more – enables the fully digital mobile model. It ensures that Lüm Mobile customers can control all aspects of their subscriptions, from self-onboarding to resolving issues through a chatbot and using community forums and FAQs. Support is completely automated, so it is instant and always available.

On the network front, Alepo’s solution enables end-to-end automation. The network infrastructure is fully hosted on the cloud, so the operator does not need to manage any IT systems or resources, allowing its internal teams to focus on driving business success and delivering an innovative customer experience. The Alepo platform helps the operator keep costs low and provide affordable services.

“Lüm Mobile is designed to empower our subscribers and to shed light on change – for both their mobile service and the environment. Alepo’s solution has helped us build an advanced digital mobile service with a new membership model that makes data services affordable. We’re excited to launch this sub-brand where users take control to sign up, personalize their service, and access automated support anytime and from any place,” said Doug Burnett, SaskTel President and CEO.

Alepo President Derrick Gross said, “At Alepo, our philosophy is to enable CSPs like SaskTel to create cutting-edge services that make life easier for their customers while helping them drive ROI. We’re proud to have partnered with SaskTel to develop the modern and innovative Lüm Mobile service. Alepo’s Zero-Touch Network Solution leverages the latest technology to keep pace with evolving customer expectations for a fully digital and self-serve network offering.”

About SaskTel

SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, Canada, with over $1.3 billion in annual revenue and approximately 1.4 million customer connections. SaskTel and its wholly owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet, wireless data, maxTV, data center, cloud-based services, security monitoring, advertising, and international software and consulting services.

For more information on SaskTel, please visit https://www.sasktel.com

To know more about Lüm Mobile, please visit https://lum.ca/

 

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Telecom Niue sees widespread adoption of 4G following launch, Alepo and Blue Arcus partnership credited

Telecom Niue sees widespread adoption of 4G following launch, Alepo and Blue Arcus partnership credited

by | Jun 25, 2019

  • Main mobile service provider on the South Pacific island of Niue
  • In August last year, it launched 4G/LTE plans using Alepo’s digital BSS platform
  • The project has given residents and tourists access to new services: 4G speeds, VoLTE calls, digitized bill payment
  • Already more than 50 percent of the Island has come on board

Tuesday, June 25, 2019, NIUE – Telecom Niue, the main mobile operator of the island of Niue, has seen significant revenue growth and widespread adoption after launching 4G using business support systems (BSS) from core network and mobile software solutions provider Alepo.

The 4G offers were announced in August 2018 as part of the government’s plan to transform telecommunication on the South Pacific island. Residents and tourists now have access to 4G speeds, competitive pricing, and advanced data services including Voice over LTE (VoLTE). digital self-care, including online bill payment, has been added.

To achieve their goals, Telecom Niue employed a digital BSS from Alepo including a PCRF (Ro/Rx) for advanced monetization and control of data services, including prepaid billing.

“This was the fastest BSS migration we have ever done,” said Derrick Gross, President of Alepo.

The digital transformation, along with the introduction of modern services and plans, has seen more than half of the Island’s population adopt 4G within a few months of launch.

“Our goal was to modernize communication in Niue, and the swift growth we’ve seen is a testament to how much this project has been appreciated by our subscribers. We were already impressed when Alepo met our stringent deadline without hiccups. And we continue to appreciate the quality and flexibility of their solutions,” said Brett Collier, 4G Rollout Manager, Telecom Niue.

“Our advanced CRM and charging features are particularly valuable for this deployment. Alepo’s self-care and mobile application are highly flexible, enabling Telecom Niue to offer the best possible services catered to their customers’ specific needs,” said Vishal Mathur, VP Solution Integration, Alepo.

Alepo has partnered with Blue Arcus for the project.

“Having worked with Alepo on several LTE and WiFi projects since 2016, we have time and again seen their expertise in the deployment of 4G LTE solutions. Telecom Niue’s latest offering is one of our many combined successes,” said Naren Yanamadala, CEO of Blue Arcus.

The project is the third Alepo-Blue Arcus collaboration in the Pacific Islands, following successful deployment of policy, charging, and billing solutions for the Marshall Islands National Telecommunications Authority, and another with Tuvalu Telecommunications Corporation in Tuvalu.

About Telecom Niue

Telecom Niue Limited is a company incorporated in Niue and fully owned by the government of Niue. It was formed out of the business and operations of the Department of Post and Telecommunications.

As part of the government’s corporatization of utilities in early 2016, Telecom Niue was registered as a private company. It is the sole provider of mobile and fixed telephone services in Niue and the main provider of internet services.

The company’s mission is to ensure affordability, reliability, security, and high-quality telecommunication services anytime, anywhere.

For more information, please visit www.telecomniue.com

About Blue Arcus

Blue Arcus Technologies, Inc. is a California-based company that specializes in providing cost-effective mobile network solutions across the globe. The company also addresses telecommunications needs through its rural and remote community solutions, maritime and ferry solutions, tactical and emergency solutions, and mobile network solutions.

For more information, please visit www.bluearcus.com

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Alepo Technologies Awarded an ISO 9001:2015 Quality Management System Certification

Alepo Technologies Awarded an ISO 9001:2015 Quality Management System Certification

by | Apr 28, 2017

Alepo earned the certification that assures our customers of the highest quality, reliability, and consistency in our deliverables, with full compliance to QMS standards and a persistence for continuous improvements.

 Friday, April 28, 2017, Austin, TX – Alepo (www.alepo.com) – a global provider of core network and IT software solutions for communications service providers, is proud to announce today that the company successfully completed its certification audits and has been awarded ISO 9001:2015 certification.

The ISO 9001:2015 certification aims to enhance customer satisfaction through the effective application of the QMS system, including processes for system improvement and the assurance of conformity to customer requirements and applicable statutory and regulatory requirements. Alepo conformed with the quality management standards and demonstrated its ability to consistently provide services that meet the customer, statutory and regulatory requirements.

Intertek, one of the oldest and most experienced certification bodies carried out the audit at Alepo. Following a systematic approach, the auditors examined the processes followed by the different departments in Alepo. The intensive audits that started earlier this year yielded excellent reports with no non-conformity in any area.

“We are extremely happy to obtain our ISO 9001:2015 certification,” said Geeta Mahesh, Unit Head, Alepo, India. ” The certification proves our commitment to the customer-focused management system and perseverance towards the continuous improvement of processes and quality management, which draws utmost customer satisfaction”.

“The ISO 9001:2015 certification recognizes the efforts of the entire Alepo team. The certification double assures our customers of the greatest quality and reliability of our services,” said Vishal Mathur, Director, Solution Integration. He further added, “Intertek will make regular visits to the Alepo offices to ensure that the company continues to meet all the standard requirements and live up the promise to deliver a superior customer experience combining best-in-class solutions.”

Alepo is now preparing for ISO/IEC 27001 and ISO 20001 certification. ISO/IEC 27001 a well-known standard providing requirement for Information Security Management Systems (ISMS). ISO 27001 formally specifies a management system that is intended to bring information security under explicit management control. ISO 20001 is a global standard providing requirements for an Information Technology Service Management (ITSM) system. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework.

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Marshall Islands National Telecommunications Authority Selects Alepo & Blue Arcus to Launch New 4G LTE and WiFi Services

Marshall Islands National Telecommunications Authority Selects Alepo & Blue Arcus to Launch New 4G LTE and WiFi Services

by | Sep 8, 2016

As the Marshall Islands National Telecommunications Authority (NTA) looks to rapidly evolve the country’s mobile broadband infrastructure from 2G to 4G, it recently enlisted two U.S.-based LTE technology providers – Alepo and Blue Arcus – to deploy a turnkey LTE & WiFi solution in the island nation.

 Thursday, September 08, 2016, Majuro, Marshall Islands; Austin, TX; San Jose, CA – Alepo (www.alepo.com) – an award-winning provider of core network and IT software solutions for communications service providers worldwide, announced today a new partnership with Blue Arcus Technologies Inc. to launch 4G LTE and WiFi services across the Marshall Islands with the National Telecommunications Authority (NTA).

With a vision to provide customers with high-speed fixed and mobile internet services throughout the Marshall Islands, NTA made the decision to rapidly evolve its mobile broadband infrastructure from 2G to 4G LTE and WiFi. In doing so, NTA will be able to offer faster, more reliable mobile broadband services, more personalized data plans and offers for every type of customer, and create a more modern customer experience.

“NTA is committed to providing reliable, high-quality communications services everywhere in the Marshall Islands, and by upgrading our networks to 4G LTE and WiFi, we will be able to give our customers and visitors a greater digital experience,” said Thomas Jr. Kijiner, President and CEO for NTA. “We are confident in our selection of Alepo and Blue Arcus to make our vision of 4G LTE a reality.”

As part of the project, Alepo will deploy its convergent, real-time charging and billing solution, which enables communications service providers like NTA to accelerate time to market of new services and offers, to modernize the customer experience with web and mobile app self-service channels, and to differentiate services via app-based charging, service bundles, family and shared plans, prepaid and pay-as-you-go data plans, flexible promotional offers and loyalty rewards, and much more. Alepo’s solution combines essential LTE evolved packet core network functions, including advanced policy and charging control (PCRF), real-time charging and billing (OCS / OFCS), AAA infrastructure for WiFi interworking, and additional business support systems (BSS), onto a single, high-performance platform that can be rapidly deployed and monetized. In addition, Alepo will integrate with the legacy mobile core infrastructure to create a truly convergent mobile environment.

“We are proud to work alongside the National Telecommunications Authority and Blue Arcus to upgrade the communications infrastructure in the Marshall Islands with LTE and WiFi,” said Vani Manian, Technical Director for Asia Pacific at Alepo. She added, “NTA’s leadership and vision for a more connected Marshall Islands will create a better quality of service and experience for NTA subscribers.”

This deployment marks the first partnership between Alepo and Blue Arcus.

“We are very pleased to partner with Alepo to support the launch of LTE at NTA in Marshall Islands,” said Naren Yanamadala, CEO of BlueArcus. He added, “We trust Alepo’s proven industry experience and expertise in the deployment of LTE solution and hope that the partnership will prove to be beneficial in the roll out of LTE in NTA’s network.”

At NigeriaCom 2016, Alepo will showcase its policy, charging, and CRM solutions with live demonstrations at booth #17. NigeriaCom 2016 will take place on Sep 20 – 21, 2016 at Lagos, Nigeria. For a live demonstration, please complete the form below to schedule a meeting with Alepo at NigeriaCom 2016.

www.alepo.com/news-events/upcoming-events/

About Marshall Islands National Telecommunications Authority (NTA)

Marshall Islands National Telecommunications Authority is a private corporation with significant ownership by the National Government. It is the authorized sole provider of telecommunications services and is responsible for providing domestic and international voice, fax, data, and Internet services to and from the Marshall Islands.

For more information please visit www.ntamar.net

 About BlueArcus

Blue Arcus Technologies, Inc., a California-based company, specializes in providing cost effective mobile network solutions across the globe. The company also addresses telecommunication needs through its rural & remote community solutions, maritime & ferry solutions, tactical & emergency solutions, and mobile network solutions.

For more information please visit www.bluearcus.com

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Tishknet Deploys Alepo’s Home Subscriber Server, Reduces Total Cost of Ownership by 25%

Tishknet Deploys Alepo’s Home Subscriber Server, Reduces Total Cost of Ownership by 25%

by | Aug 4, 2016

Tishknet recently deployed Alepo’s HSS for LTE, effectively reducing TCO by 25% while achieving Five 9’s availability.

Thursday, August 4, 2016, Austin, TX – Alepo (www.alepo.com) – a global provider of core network and IT software solutions for communications service providers, today announced that Tishknet, a leading 4G service provider in the Middle East, has launched Alepo’s HSS solution to manage its LTE services in Iraqi Kurdistan.

With Alepo’s HSS for LTE services, Tishknet has been able to:

  • Avoid vendor lock-in and reduce total cost of ownership (TCO) by 25%
  • Achieved system uptime of 99.999% since the launch of the LTE services.
  • Migrate smoothly to an LTE-native HSS with zero impact on legacy subscriber data.
  • Efficiently scale to support its LTE subscriber growth.

“In our selection of Alepo’s HSS, we have the advantage of a vendor-neutral, scalable, and cost-effective solution,” said Rasty Mazhar, CTO of Tishknet. “Alepo has proven to be a reliable technology partner time and time again, helping us to realize ongoing success in LTE.”

“Alepo is proud to be Tishknet’s preferred provider of LTE EPC solutions,” said Derrick Gross, VP of Business Development at Alepo. “Tishknet’s vision and leadership in expanding coverage of mobile broadband in Kurdistan resonates with Alepo’s vision, and this creates an exciting alignment in our work together.”

About Tishket

Tishknet is a leading communications provider in Iraqi Kurdistan. Established in 2011, Tishknet has been providing 4G WiMAX services throughout the region since its launch. Now expanding into LTE, the company is dedicated to serving the diverse customer base of this growing market and is actively expanding its service nationwide.

www.tishknet.com

About Alepo

Please Note: Alepo will be attending NigeriaCom 2016 in Lagos, Nigeria on September 20-21, 2016. During the event, Alepo will give live demos of its real-time data charging and policy control solutions for 3G, LTE, and Wi-Fi. To schedule a demo with Alepo at NigeriaCom 2016, please visit https://www.alepo.com/news-events/upcoming-events/

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Orange Mali Boosts Customer Experience and Network Performance with an Alepo Upgrade

Orange Mali Boosts Customer Experience and Network Performance with an Alepo Upgrade

by | Feb 17, 2015

Orange Mali recently selected Alepo to enhance its WiMAX core infrastructure via Alepo’s high-performance AAA infrastructure.

 Tuesday, February 17, 2015, Austin, TX – Alepo, www.alepo.com, a leading provider of network and IT software solutions for global communications service providers, announced today that its longstanding customer Orange Mali has recently upgraded to Alepo’s High Performance AAA Infrastructure in order to support its growing WiMAX business in Mali.

A major reason cited for the upgrade was the desire to have a solution that ensures zero downtime and no service interruption for Orange Mali’s subscribers. Alepo’s AAA solution has helped Orange Mali in the creation and delivery of innovative, differentiated services that heighten the customer experience.

With Alepo’s High Performance AAA Infrastructure, Orange Mali is able to bring broadband services and revenue opportunities to market faster without adding network complexity. The platform offers multi-access network support that has helped Orange Mali reduce OPEX and total cost of ownership (TCO).

For this project, Alepo also deployed its CRM platform, Service Enabler, which is integrated with Orange Mali’s in-house CRM. With features like customer audit trail and customer logs as part of a complete 360°customer view, Orange Mali can deliver a sophisticated customer care service in Mali.

“When we started this upgrade project, our objective was to improve the customer experience, reduce operational costs, and ensure there is no downtime of the system,” said Aristide Sanon, CTO, Orange Mali. “Alepo delivered on all three points.”

“We want to be the first technology provider that our customers think of when they need to modernize their IT and core networks,” said Dan Stern, Vice President of Sales at Alepo. “As Orange Mali looks to develop business strategies based on sophisticated customer care experience, we are proud to support innovative market leader as it evolves in the telecommunications marketplace.”

About Orange Mali

Orange Mali SA is a telecommunications company that offers mobile, fixed line, and Internet services through wholesalers, semi-wholesalers, and retailers in Mali. The company is based in Bamako, Mali. It was founded as Ikatel in 2003 and changed its name to Orange Mali SA in November 2006. Orange Mali SA operates as a subsidiary of Sonatel SA.

www.orangemali.com

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