Alepo releases its latest Converged Core solution to support advanced 5G use cases

Alepo releases its latest Converged Core solution to support advanced 5G use cases

  • New features have been added to the converged policy control function to enable priority and mission-critical services, as well as advanced private network applications
  • The solution now supports automated one-step installation for simple and effective deployments
  • It is compliant with hyper-scalers such as AWS, Google, Microsoft Azure, and more
  • It supports 3GPP’s Multi-Operator Core Network (5G MOCN) model and PNI-NPNs and SNPNs deployments
Thursday, September 01, 2022, AUSTIN – Digital enablement and core network expert Alepo has announced the latest release of its 5G Converged Core solution. The new version of the solution introduces enhancements to key functions such as policy control and extends support for more advanced and innovative next-generation services.

“As pioneers in 5G Core deployments globally, we’ve closely watched what operators need when they deploy 5G. We’ve made key enhancements to our Converged Core, like multi-tenancy, that will go a long way in enabling them to drive faster 5GC ROI and further enhance CX,” said Derrick Gross, President, Alepo.

Alepo’s Converged Core solution for 4G and 5G services now enables more business use cases for the MNO, MVNO, and private network core. It offers centralized and hybrid core deployments that allow network sharing among multiple private networks or enterprises. The solution supports 3GPP-defined private network deployment models, which include PNI-NPNs and SNPNs.

The Converged Core solution supports priority services such as Mission-Critical-Push-To-Talk (MCPTT), Mission Critical Video (MCVideo), and high-value use cases for private networks such as mines, oilfields, and emergency services.

Another important highlight of the release is that the cloud-native solution is compatible with industry-leading hyper-scalers such as AWS, Google, Microsoft Azure, and more, making it ideal for enterprises looking for a quick rollout using a low or no maintenance platform.

In addition, Alepo’s Converged Core has simplified deployments using a one-step installation. This will help streamline and automate the process, minimizing the possibility of human error during deployment. It will also enable Alepo to deploy the 5G Core for varying business requirements for size, scale, and market landscapes.

About Alepo

Kurdtel Communications modernizes its network with Alepo’s fixed IN solution

Kurdtel Communications modernizes its network with Alepo’s fixed IN solution

  • The convergent fixed IN system helps Kurdtel Communications streamline charging and network management for all its services
  • Alepo’s system has helped overcome the limitations of the operator’s legacy system, plugging revenue leaks by introducing automation
  • Alepo migrated the operator’s existing subscribers to the new system without disrupting services
  • The operator can introduce advanced prepaid and postpaid plans for residential, government, commercial, and enterprise services

Tuesday, August 02, 2022, SULAIMANIAYH – Leading fixed-line operator Kurdtel Communications has transformed its network with an advanced solution from digital enablement expert Alepo. The modernization has implemented automation that ensures the operator can fully and accurately charge for residential and enterprise services with no revenue leaks.

Kurdtel Communications’ legacy system required manual processes that left the operator susceptible. Alepo replaced this legacy infrastructure with its convergent and automated fixed IN system for all its services, streamlining network management and preventing revenue loss.

The deployment enables the operator to charge for its PSTN fixed-line service, manage its interconnect partners, and charge for interconnect calls, as well as enabling new and existing subscribers to make calls seamlessly.

As part of the project, Alepo migrated Kurdtel’s prepaid and postpaid subscribers to the new system without disruptions or downtime.

The new system enables Kurdtel Communications to support a host of advanced prepaid and postpaid plans for its ADSL and FTTH offerings, including residential, government, and commercial services. The operator will also be able to introduce enterprise DID plans.

The deployment included Alepo’s SCP, CRM, OCS, billing, mediation, interconnect partner management system, product catalog, voucher management, IVR, and other key BSS modules.

“Our objective was to ensure smooth operations of our PSTN network and implement convergent charging. Most important, we needed to immediately prevent revenue loss by overcoming the limitations of our legacy system. We’re already pleased with the results we’re seeing with Alepo’s FIN system. Its advanced revenue management capabilities and robust security measures have equipped us to swiftly drive ROI,” said Jameela T Shareef, Director of Planning and Development, Kurdtel Communications.

Vishal Mathur, VP – Solution Integration, Alepo, said, “Our solution is system-agnostic, and we made all necessary provisions to seamlessly integrate our offering with Kurdtel Communication’s existing infrastructure. This included ensuring that our SCP is compatible with their NGN, and that our CRM supports invoices and payment receipts in the local language. The futureproof system will support the operator’s growing business, enabling them to introduce new plans and services as the market evolves.”

The deployment is one of Alepo’s long list of successful deployments in the Middle East, including leading networks in the region.

About Kurdtel Communications

Kurdtel Communications is the first leading company in Iraq and Kurdistan providing fixed telecommunication services widely. Established in 2001 as a joint effort between the Kurdistan Regional Government and the private sector to operate and develop Sulaimaniayh PSTN, introducing efficient and effective services that help build long-term relationships with customers. Its network now covers most of Sulaimaniayh city, providing internet access to all subscribers in mutual cooperation with the (ADSL) provider company. It also provides international access and interconnect services within Sulaimaniayh through a reliable fiber optics network.

For more information, please visit https://www.kurdtel.net/.

About Alepo

Alepo announces strategic 5G Standalone collaboration with Red Hat; first deployments now live

Alepo announces strategic 5G Standalone collaboration with Red Hat; first deployments now live

  • The collaboration means Alepo’s Converged Core can be deployed on the industry’s leading enterprise Kubernetes platform, Red Hat OpenShift, for service providers around the world
  • The solution is already live in the United States, and multiple deployments in other geographies are expected to go live soon
  • Red Hat OpenShift’s advanced capabilities simplify network management for large and complex deployments
  • Alepo’s cloud-native Converged Core on Red Hat OpenShift lets operators more easily transition to 5G, supporting next-gen use cases such as those requiring ultralow latency and high bandwidth alongside existing 4G services

Tuesday, July 12, 2022, Austin – Digital enablement and core network expert Alepo’s industry-renowned Converged Core has gone live with multiple service providers in the United States. The 5G Standalone (SA) solution is now available to be deployed on the industry’s leading enterprise Kubernetes platform, Red Hat OpenShift. The news is part of a broader collaboration with Red Hat, making this deployment option widely available to service providers globally. The collaboration will enable Alepo to provide service providers advanced infrastructure to support modern 4G and 5G core solutions on Red Hat OpenShift.

Red Hat OpenShift provides comprehensive Kubernetes orchestration for containerized applications to help deploy cloud-native applications such as Alepo’s Docker-based solution, helping operators make the shift to cloud ecosystems with major public cloud vendors faster and with increased reliability. Red Hat OpenShift includes automation capabilities, making it particularly beneficial for distributed deployments to help simplify the management of larger and more complex networks. OpenShift is built with layered security capabilities, further strengthening Alepo’s 3GPP compliant solution for a security-focused robust offering.

Alepo’s cloud-native Converged Core provides support for next-gen services, such as use cases that demand ultralow latency, high bandwidth, and more, alongside existing 4G services. Operators can therefore transition to 5G more easily and at their pace. This is enabled by converged policy management as well as Subscriber Data Management (SDM) to provide a common subscriber data repository for 4G and 5G services.

Alepo’s solution offers flexible deployment modes across hybrid multi-cloud environments, spanning the edge, public cloud, and centralized data center deployment. Red Hat OpenShift is a software infrastructure of choice for leading global operators implementing a converged core with centralized data center deployment, making it the perfect fit for Alepo and its customers.

So far, Alepo has disclosed that the US service providers who have gone live with the platform intend to deliver use cases such as fixed wireless access (FWA) broadband and voice over LTE (VoLTE). The solution is also being tested and deployed in several other geographies, many of which are set to go live soon. The company is expected to reveal more details of the developments in the months to come.

“We are pleased to collaborate with Alepo to better support operators and pave the way for more expansive and reliable foundation for network deployments, backed by a robust partner ecosystem. With Alepo’s Converged Core as a vendor-validated cloud-native network function (CNF) on OpenShift, customers can now benefit from added interoperability to accelerate their mission-critical workloads at scale,” Mark Longwell, director, Partner Alliances, Hybrid Platforms, Red Hat.

Derrick Gross, President, Alepo, said, “We’re excited to add one of the leading technology vendors to our portfolio of supported Kubernetes platforms. Red Hat is a trusted name in the industry and deploying Alepo on Red Hat OpenShift can inspire greater confidence from our clients. Alepo’s Converged Core provides a host of deployment options and is designed to simplify the network upgrade path. Collaborating with Red Hat is another step in enabling operators around the world to set up modern resilient 5G networks.”

To know more about Alepo’s Converged Core deployed on the Red Hat platform, please visit
https://catalog.redhat.com/software/cnf/detail/alepo_converged_core_solution

Red Hat, the Red Hat logo and OpenShift are trademarks or registered trademarks of Red Hat, Inc. or its
subsidiaries in the U.S. and other countries.

About Alepo

Casa Systems partners with Alepo to deliver 5G SA, 5G NSA, and 4G network solution 

Casa Systems partners with Alepo to deliver 5G SA, 5G NSA, and 4G network solution 

  • Alepo’s subscriber data management (SDM) and policy functions (PCF), with Casa Systems‘ cloud-native 5G core, enable service providers and enterprises to rollout 5G and 4G LTE networks more quickly and cost effectively
  • Alepo’s components support 4G, 5G, and 5G SA core deployments; they are containerized, cloud-native, and have the lowest resource footprint in the industry
  • The solution supports IMS network for voice (VoLTE, VoNR) and SMS services
  • Multiple trials and deployments are currently underway
Monday, June 27, 2022, AUSTIN – 5G core software expert Alepo and Casa Systems (Nasdaq: CASA), a leading provider of physical and cloud-native broadband technology solutions for wireless, cable and fixed networks, today announced a strategic partnership that will simplify the deployment of 5G networks and reduce time-to-market and resource requirements for service providers and enterprise customers. Casa’s cloud-native 5G Core, combined with the Alepo’s subscriber data management (SDM) and converged policy control (PCF, PCRF), will deliver an industry-leading low resource footprint that keeps initial investment low. It will give service providers and private enterprises the ability to deploy 4G, 5G, and fixed wireless access (FWA) broadband networks more rapidly and cost effectively.

5G transforms the role of the service provider, opening new opportunities to forge cross-industry partnerships to launch diverse services. The combination of Alepo’s policy control and containerized SDM with Casa Systems’ portfolio of open, cloud-native 5G Core network functions, facilitates a smooth transition to 5G. Service providers can shift to a fully virtualized service-based environment using a single solution to support both LTE and 5G.

The solution provides a secure, flexible, scalable, cloud-native architecture with 3GPP standards-compliant network functions, enabling service providers to upgrade to 5G without disrupting their existing services. Service providers of all sizes can swiftly introduce 5G capabilities and support new 5G use cases, including private enterprise networks, for diverse industry verticals.

Alepo’s cloud-native network functions are built to maximize ROI, with compact resource needs, high-performance architecture, and an agnostic approach to deployment infrastructure. Alepo’s experience in digital transformation helps modernize operational architecture without service disruption, shifting to a fully virtualized service-based environment as operators evolve to 5G.

Multiple field trials and deployments with leading operators in the US, Europe, and Australia are underway, including a leading mobile operator deploying private 5G and a fixed broadband operator deploying a fixed and wireless solution to expand coverage to underserved communities.

Gibson Ang, Vice President, Technology at Casa Systems, said, “At Casa Systems, we rely on a simple truth: if the network is not built for you, it is not the right network. For 5G to be successful, the network must be tailored to meet each customer’s specific needs. That’s why Casa built an open, interoperable, cloud-native 5G Core network architecture that allows us to pull in best-of-breed technologies so that we can create cloud-native network solutions that unlock new markets, new services, and new revenues for our customers. Casa Systems is excited to partner with Alepo to complement our 5G portfolio and provide innovative solutions that deliver the full benefits of 5G.”

Derrick Gross, President of Alepo, said, “Alepo has been at the forefront of 5G, with SDM and policy components that offer among the lowest resource footprints in the industry, and Casa’s components are the perfect complement for what we’ve developed. We’re thrilled to partner with Casa Systems on our shared mission of enabling global operators to launch and monetize 5G regardless of their size.”

About Casa Systems

Casa Systems, Inc. (Nasdaq: CASA) delivers the core-to-customer building blocks to speed 5G transformation with future-proof solutions and cutting-edge bandwidth for all access types. In today’s increasingly personalized world, Casa Systems creates disruptive architectures built specifically to meet the needs of service provider networks. Its suite of open cloud-native network solutions unlocks new ways for service providers to build networks without boundaries and maximizes revenue-generating capabilities. Commercially deployed in more than 70 countries, Casa Systems serves over 475 Tier 1 and regional service providers worldwide.

For more information, visit https://www.casa-systems.com/

About Alepo

Top four 5G revenue streams

Top four 5G revenue streams

Top four 5G revenue streams for telcos

 

December 09, 2021

 

 

5G growth in the next five years

By 2025, there will be a total of over 1.5 billion 5G connections, according to a recent report by Juniper. And this growth is also expected to reflect in operators’ revenue margins. By 2025, many 4G subscribers will rapidly migrate to 5G and will also embrace the business use cases it enables. With this migration, 44% of global operator billed revenue is estimated to come from 5G, projected to reach $357 billion. Clearly, 5G is pegged for robust growth, so what revenue sources can operators capitalize on first?

Top 5G revenue streams

Consumer Segment

Customers today already expect superfast broadband, and this demand will continue to grow as more advanced services are introduced. In addition to providing high-speed services, 5G fixed wireless networks can provide last-mile connectivity to replace fiber infrastructure and are easy to deploy, making them especially relevant in locations where fiber deployment may be difficult. In other words, consumer ISP services are among the high ROI 5G revenue streams with high ARPU.

Rather than completely overhauling their offerings, operators will have the flexibility to create new revenue streams by modifying their existing business models in phases, leveraging their existing infrastructure and technologies. This includes plans with differentiated pricing based on speed, latency, reliability, as well as new usage charges. So, for instance, a CSP that currently provides voice, data, and video offerings can add value by introducing use cases that focus on meeting the Quality of Service (QoS) needs of different retail or enterprise customers.

5G provides a huge opportunity for innovative ideas, new products and services, and transformed business models. Combined with its ability to leverage data and gain advanced insights into customer usage patterns, it helps create new business opportunities like never before.

Some use cases include:

  • The Internet of Things (IoT), with new devices connected to 5G like home appliances, vehicles, and gaming devices
  • Advanced plans and bundles such as differentiated speeds, multi-device, on-demand, unlimited, QoS-based
  • Access to applications requiring enhanced mobile broadband (eMBB) and ultra-reliable low latency (uRLLC) capabilities, including immersive media and entertainment like enhanced video, AR, VR, cloud gaming, and live event streaming

Enterprise Segment

Along with supporting faster data speeds—roughly 10 times more than what 4G networks are capable of today—5G works with a host of technologies to enable faster, more efficient, streamlined business operations. It enables new use cases by transforming the underlying core network architecture to support virtualization and integrates edge computing, artificial intelligence (AI), automation, IoT, cloud applications, and other technologies that help overcome the limitations of legacy networks. This fundamental evolution helps facilitate digital transformation for enterprises, creating new revenue streams.

Enterprises can gain from the advanced features 5G offers. In many scenarios, businesses can benefit from eliminating office wiring for fully wireless environments. They can remove last-mile bottlenecks using eMBB, and uRLLC can transform businesses in several sectors, including financial services, autonomous fleets, mining, energy, and more, connecting all devices and equipment and streamlining operations.

At present, many enterprises operate on WiFi and/or LTE, but 5G will revolutionize these networks by providing a secure, cost-effective solution that supports advanced technologies such as machine-to-machine (M2M) communication, IoT, AR/VR, AI, robotics, and more.

Private 5G networks further present high monetization opportunities with Industry 4.0 applications such as:

  • Smart buildings, cities, farms, factories, energy, security, transport systems
  • Connected offices, including sensor-based building management
  • Healthcare: virtual surgeries, telemedicine, implantable device monitoring
  • Agriculture: connected drones, sensors, cameras, RFID devices to monitor soil quality, irrigation systems
  • Education: virtual classrooms, remote learning, holographic AR
  • Retail: extreme personalization, immersive shopping experiences such as magic mirrors and virtual assistants, recognizing shopper behavior through video analysis, predictive inventories, automated checkout at unmanned stores

In addition to facilitating new technical capabilities, 5G networks can also enable a host of business outcomes, such as:

  • Improving employee productivity by empowering them with faster, more efficient, connected devices
  • Streamlining production, business operations, warehouse management, and leveraging data to predict outcomes
  • Enabling high-quality video and conference calls
  • Integrating immersive AR and VR experiences such as virtual walkthroughs for customers, employees, and stakeholders
  • Accelerating time-to-market of products and services
  • Transforming the customer experience

Partnerships

As consumer demand evolves, telcos will need to look beyond traditional buyer/seller models to enrich their capabilities. Building a wide ecosystem of partnerships presents high revenue potential, especially in the long run. Operators and ISPs are already evolving their business models that will enable them to create platforms or digital marketplaces in the future where they can connect users to services. Leveraging technologies such as open APIs and the 5G Network Exposure Function (NEF), they can launch new and innovative business models.

To develop viable 5G use cases, CSPs will need to collaborate with ecosystem partners for IoT, content, enterprises, cloud, and edge orchestrators. This could include companies that develop devices such as drones, robots, and sensors, technology partners, industrial manufacturers, and more. Implementing a complete 5G core, including SDMAUSF, CHF, NEF, and more will enable these partnerships.

Partnerships can enable new B2B, B2C, and B2B2X business models based on connectivity, shared infrastructure, IIoT, eMBB, uRLLC, mIoT for marketplace platforms, and more.

Some partnership-centric 5G business models that will offer tremendous revenue opportunities for telcos include:

  • Revenue-sharing – similar to content bundling and mobile services combos in 4G/LTE (such as watching a movie or live event and charging for it with the monthly bill), 5G will create multiple revenue streams through collaborations, IoTs, third-party communications, and entertainment bundles, each based on different business models.
  • Commissioning – open new monetization channels by treating your network as a platform, like iOS or Goole Play. When partners sell devices, subscriptions, or content through your marketplace you can earn a fee or commission.
  • Wholesale networks – leverage the massive investment of building a 5G network by leasing out a slice like a traditional MVNO model. In 5G, the types of MVNOs and service providers looking to host their own network will exponentially grow as the types of services offered expand.
  • Flexible charging and policy models – the modern, flexible, and advanced charging function (CHF) and policy control function (PCF) of the 5G core enable operators to truly harness 5G’s monetization potential with partners. CHF helps charge for everything, supports a wide range of service models, and allows real-time charging on various types of events, ensuring zero revenue leakage across services. PCF enables comprehensive policy management, helps implement network slice-based policies for high-end applications such as remote surgeries, robot automation, autonomous vehicles, cloud gaming, and more.

Slicing

Network slicing makes it possible for operators to build multiple dedicated networks, with each one designed to fulfill the diverse needs of different business verticals at the same time. While operators may not see immediate ROI, slicing holds strong promise for the future, especially once RAN is deployed everywhere.

From ultra-reliable communication for autonomous vehicles to enhanced mobile broadband for gaming applications, operators can build a different “slice” for each requirement by segmenting the physical network into multiple logical networks. Integrating Network as a Service (NaaS) enables the physical network to be split into these logical instances, helping operators market and monetize individual slices while letting customers control the specifications of their slices.

Some examples of slices:

  • Service-based slicing
  • Based on Service Level Agreement (SLA) requirements: speed, QoS, security, reliability, latency, services, and more
  • Usage-based monetization
  • Slices for live broadcasts
  • Slices for massive IoT
  • Slices for industrial automation

Conclusion

The transition to 5G will initially require large capital expenditure, and ROI will need to come from more than consumer mobile business. As 5G permeates, we’re certain that private 5G will see widespread adoption. Operator deployments will be especially beneficial to small and medium enterprises, and our industry-leading 5G Core offerings equip operators to cater to these enterprise clients.

Alepo provides end-to-end solutions to meet diverse 5G transformation needs. To this end, we have forged partnerships with leading technology innovators. We also partner with local system integrators to ensure regulatory compliance and flawless implementation. Alepo is an early mover in global 5G implementation, and our solution undergoes continual R&D to ensure we provide market-leading innovation, enabling our customers to have an edge over their competitors.

Anurag Agarwal

Anurag Agarwal

Director – R&D (5G)

A telecom veteran with over 20 years of experience, Anurag is a researcher at heart. He’s always up to speed with the newest technologies, including 5G RAN, IoT, edge computing, network management systems, and more. After hours, he is a fitness buff who loves badminton, squash, cycling, and running marathons.

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How telcos can redefine CX with a zero-touch network strategy

How telcos can redefine CX with a zero-touch network strategy

How telcos can redefine CX with a zero-touch network strategy

 

November 19, 2021

 

 

Introduction

Telcos have been trying to keep up with increasingly digital lifestyles for years now. The pandemic has further amplified the demand for digitization, significantly impacting the way customers interact. More customers today prefer interacting with their service providers using digital touchpoints instead of visiting physical stores, and operators have already started to replace their conventional outposts. To remain relevant, MNOs need to fully digitize customer experience (CX). Having a digital-first strategy and building zero-touch networks enables them to move all customer interactions online while automating back-end processes.

Why zero-touch networks?

Zero-touch networks help operators minimize the need for physical touchpoints and support staff by ensuring all customer interactions take place through a website or mobile app using automation and AI chatbots. Operators can drastically reduce their investments of time, resources, and money by overcoming the constraints of physical infrastructure. The network can operate in the cloud, providing a lean alternative to the traditional network that does not require managing complex IT and network systems, large-scale call centers, and physical stores. Real-time data insights, gained from data gathered through various digital channels, enable sound business decisions and drive business success.

Major operator challenges today

Some challenges that operators need to tackle include:

  • Customer reluctance to visit physical stores and need for instant resolutions
  • Customers want to buy products and services with minimal human interaction
  • Competition from OTT services, many of which offer a modern and advanced CX
  • Advanced offerings to remain competitive with other operators while keeping costs low
  • Customers expect their service providers to grant them an effortless and personalized experience
  • Automating interactions and using data insights to personalize the experience

Zero-touch networks help address all these concerns, granting more control to customers.

Business benefits of the zero-touch model

Zero-touch networks enable operators to remain competitive, minimizing their dependence on physical stores, support staff, inbound call centers, and network infrastructure, helping them to:

  • Attract a younger, more digitally savvy clientele
  • Significantly reduce capital, operational, and resource costs
  • Complete sales and support activities in a fraction of the time with enhanced lead generation
  • Ensure faster and more meaningful interactions, letting customers control how they interact
  • Introduce personalized and contextual plans, campaigns, and promotions
  • Gain data insights to predict customer needs with advanced web analytics
  • Accelerate time-to-market for new products and services

How zero-touch networks transform CX

Business benefits of the zero-touch model

The all-digital strategy enables all customer interactions through a website or mobile app

The zero-touch network strategy helps digitize and automate the entire customer lifecycle, starting with marketing services to gain new subscribers, followed by registration, onboarding, and account activation. Campaigns and promotions can be configured for up-selling, cross-selling, and loyalty programs. And finally by giving the tools to solve their own problems, with chatbots and community forums.

Zero-touch networks help meet the growing demand from customers to have more control over their accounts. Customers can customize their plans, select the contract term, pick the mobile number they want, check for service availability in their area, choose from a range of personalized promotions and campaigns, set custom notifications, complete purchases using the online payment methods of their choosing, and more.

The CX can be further enhanced by coupling these features with a clean design that makes the UX easy to navigate. For instance, fewer screens to complete an action, clear CTAs and buttons, seamless experience to enable returning customers to pick up where they left off, and more.

Operations enabled by zero-touch networks

Watch the video: how zero-touch networks digitize CX.

Digital onboarding

End-to-end digital onboarding enables customers to self-register, verify their documents, and activate their accounts – completely online. On the operator’s website or mobile app, they can browse offerings, select the plan/s they want, upload their identification documents and have them verified through secure eKYC, make an online payment, order the SIM card to their address, and activate the SIM online, all within a fraction of the time it took to purchase a new connection through conventional means.

Operators are also beginning to adopt eSIMs, adding an additional security layer by eliminating the need for a physical SIM card and replacing it with digitally transmitted SIM data. Combined with a backend with fully automated workflows backed by AI and RPA, operators can ensure a smooth, seamless, and secure onboarding experience.

Automating customer journeys

Zero-touch networks enable operators to provide more personalized, intelligent, and dynamic customer journeys by leveraging the potential of modern digital platforms such as social media, chat platforms, and community forums.

Automated digital touchpoints provide customers with relevant recommendations depending on their usage patterns and preferences, enable guided searches, ensure a consistent experience across platforms, and more.

Operators, in turn, gain a holistic view of the customer journey, helping improve sales and marketing strategies and facilitating them to provide more contextual offerings. By providing omnichannel self-care, they can enable customers to interact using the language and platform/s of their choice. Implementing automation and AI chatbot integrations means only issues that cannot be resolved by a digital assistant are escalated to human agents, reducing dependence on human agents and helping phase out inbound call centers.

Advanced data gathering and insights

One of the greatest benefits of an all-digital offering is that it presents the opportunity to gather data at every touchpoint and interaction with the customer. In addition, operators can also encourage more engagement – more engagement means more data – through digital channels with quick surveys, opinion polls, participation in community forums, and more. Through advanced analytics, this data can be used to generate custom BI reports, segmenting customers for a more contextual and personalized user experience than ever before.

Improved digital security

In addition to the data from subscriptions and interactions, there is also an exponentially increasing number of connected devices from which networks gather data. New global and region-specific compliances provide a framework for operators to collect and store this data. They can counter security threats such as the risk of online identity fraud by implementing stringent identity verification systems and eKYC solutions that comply with these new standards and regulations. Employing new technologies such as eSIM and phasing out less secure means of verification such as postal addresses will further help bolster security.

Conclusion

The last two years have largely involved tackling pandemic-related challenges such as unprecedented demand for network services, the inability to operate physical stores and call centers, and digital payments. To accommodate this digital cultural shift, many operators have already implemented several structural changes to modernize their network infrastructure. Moving forward, they will need to continue this move towards digitizing their networks. As they introduce more digital offerings, it’s important for them to leverage AI, automation, ML, and other next-gen technologies to create entirely new experiences rather than replicating traditional analog functions.

The digital-first business model helps enable new capabilities for customers while driving revenue for operators. It streamlines sales and support processes, keeps capital investments and overheads low, and ensures a low resource footprint by operating in the cloud.

Depending on their business goals and current infrastructure (if any), operators may either choose to launch a separate new all-digital brand or digitize their existing networks. Alepo’s cloud-native Zero-Touch Network Solution helps meet every business objective, facilitating fully digital businesses for greenfield and incumbent MNOs. Its unparalleled expertise has recently facilitated a tier-1 North American operator to launch a fully digital mobile service brand – the first of many ongoing deployments.

Begin your zero-touch journey today: book a demo.

 

Pankaj Garg

Pankaj Garg

Director, Product Management

Pankaj Garg is a telecom and FinTech expert with over 15 years of experience in the software industry. Handling digital BSS and 5G offerings is among the many hats he wears at Alepo. Always up to speed with the newest advancements in the products he handles, he takes it slow only when he’s road-tripping across India to discover new places.

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