Digicel transforms FTTx services across the Caribbean with Alepo’s Broadband AAA

Digicel transforms FTTx services across the Caribbean with Alepo’s Broadband AAA

by | Dec 18, 2021

  • Alepo’s cloud-based platform enables Digicel to overcome the challenges of their legacy AAAs, scaling to support their rapidly growing subscriber base across the Caribbean islands
  • Digicel was able to implement a robust centralized platform for all islands with Alepo’s API gateway, which enabled easy integration with all of the operator’s CRM and billing systems
  • Digicel’s FTTx services were seamlessly migrated to the Alepo platform with zero service downtime or disruptions
  • Alepo’s georedundant platform has helped the operator improve network availability and security

Friday, December 17, 2021, Saint Lucia – Responding to the surge in demand for high-quality fiber broadband services, leading service provider Digicel has modernized its FTTx network across the Caribbean Islands. Its FTTx services have been migrated to digital transformation expert Alepo’s cloud-based and centralized AAA infrastructure, enabling a highly scalable and streamlined network.

As Digicel’s legacy AAAs had reached full physical capacity with its rapidly growing subscriber bases on many island markets, the operator needed to bolster its infrastructure deployed on Digicel’s private cloud, Alepo’s Broadband AAA solution eliminated the physical constraints to grow. In addition to supporting the operator’s subscriber growth, the platform can easily scale to meet dynamically changing traffic demands.

Further, Alepo’s solution provides an API gateway to easily integrate with the CRM and billing systems in all Digicel markets, without any changes to the operator’s existing IT systems. This made migrating so many islands and markets into a centralized system far more effective.

The Alepo Broadband AAA includes EMS, session management, subscriber profile management, flat charging, CDRs for offline billing, and authentication, provisioning, and accounting for FTTx services. Its modular, open, and virtualized architecture ensured it could be deployed with low risk and keeps Digicel’s operational costs low. With a georedundant setup, the high-performing AAA server has boosted Digicel’s network availability. It has implemented process automation to improve network security and minimize potential issues caused by manual intervention.

Digicel’s services across all Caribbean islands, including Saint Lucia, Grenada, Saint Vincent, Barbados, and more, were migrated with zero downtime or disruptions.

“With a track record of deploying AAA for fiber broadband services in the region, Alepo has been a trusted solutions provider to Digicel for many years. They have helped us achieve our primary objectives of supporting our growing subscriber base and of streamlining management of our services across the Caribbean Islands through a centralized AAA platform which will help us meet evolving customer needs,” said Oleksandr Hnydiuk, CTO H&E and Fixed, Digicel Group.

“We’re delighted to have partnered with Digicel to modernize its fiber network with a centralized AAA solution, helping provide essential connectivity through the pandemic. By implementing a foolproof migration strategy, we were able to overcome the challenges of working remotely to migrate from multiple legacy platforms, across many markets, to a private cloud setup. Alepo’s AAA has enabled Digicel to drive revenue by improving its scalability and network availability,” said Derrick Gross, President, Alepo.

About Digicel Group

As a digital operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fiber networks, together with its suite of eight apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago have contributed to positive outcomes for over three million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more information.

 

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Cable IPTV player VNet Services enters FTTH market using Alepo’s fixed broadband solution

Cable IPTV player VNet Services enters FTTH market using Alepo’s fixed broadband solution

by | Oct 6, 2021

  • The IPTV provider has onboarded 20 multi-system operators and 4,000 local cable operators as affiliates, who will be responsible for onboarding broadband customers
  • VNet has introduced combo plans, IPTV upgrade offers, and device add-ons for its existing cable television customers
  • As part of its fixed broadband solution, Alepo has deployed its AAA, Digital BSS, and affiliate management modules
  • The deployment includes Alepo’s web and mobile self-care, enabling customers to access 24×7 support and make online bill payments

Tuesday, October 05, 2021, Hyderabad, India – In response to increasing post-pandemic data demands, Indian cable television provider VNet has entered the fiber broadband market as an internet service provider (ISP). In addition to attracting new customers, the service provider is also drawing from its existing customer base of 1.6 million cable TV subscribers.

Launched in May, the high-speed service will be available in the Indian states of Andhra Pradesh and Telangana. In addition to direct subscribers that VNet has already begun onboarding in the system, the operator’s affiliates, including 20 multi-system operators (MSOs) and over 4,000 local cable operators (LCOs), have also been migrated. The system now has around 50K subscribers.

VNet has introduced a range of combo plans and IPTV upgrade offers for its cable TV customers, as well as offering device add-ons that let customers enjoy broadband using their existing televisions. VNet is working on plans to use this platform to eventually upgrade all their cable TV subscribers to IPTV.

Alepo has deployed its fixed broadband solution, including key modules for affiliate management, digital BSS, CRM, billing, AAA, data monetization, voucher management, product catalog, IPoE notification portal, and more. The deployment lets VNet carry out all BSS/OSS operations such as customer onboarding through affiliates, provisioning, service activation, maintaining the customer lifecycle, billing and invoicing, and enabling 24×7 customer support through web and mobile self-care.

Affiliates will be able to directly onboard customers through the Alepo CRM, and a payment gateway integration in the web and mobile self-care will enable customers to pay online for the services they purchase.

Alepo has developed customizations to accommodate the operator’s IPoE subscribers who were unable to access the service, ensuring that they are authenticated and redirected to the captive portal. These subscribers can seamlessly access the network after a one-time login using their credentials. The system also equips the affiliates with a custom feature that enables them to track which customers are online and terminate sessions when needed.

“Our goal is to provide reliable cutting-edge services at competitive prices and to emerge as a trusted name in the region’s fiber broadband market. Through this new service, our customers enjoy high-speed fiber internet in their homes, especially relevant given the ongoing cultural shift to working from home. Alepo is our vendor of choice as it has a rich track record of fiber broadband successes. As we enter the ISP market, we are confident that Alepo’s solution will enable us to swiftly realize ROI and fully monetize our network offerings,” said R. Srinivasa Raju, Director, VNet.

Prabhakar Kakarakayala, VP-Client Relations, Alepo, said, “Our fixed broadband solution is designed to optimize ISP business functions, enabling VNet to rapidly introduce modern and advanced plans. With our affiliate and reseller modules, VNet can easily manage operations with its large number of partners to scale the sale of its services.”

About VNet

Vnetservices Cable & Datacom Limited is one of the leading cable television service providers in Andhra Pradesh, India. It also provides cable television services through its wholly-owned subsidiary, Vnet Digital Private Limited, which is one of the largest multi-system operators in India. The company aims to be a single point access provider, bringing into the home and workplace a converged world of information, entertainment, and services.

For more information, please visit https://vnetservices.in

 

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Kurdtel Communications set to modernize its fixed-line network with Alepo platform

Kurdtel Communications set to modernize its fixed-line network with Alepo platform

by | Sep 29, 2020

  • Alepo’s automated and convergent fixed IN platform will replace the PSTN operator’s legacy system
  • The full IN replacement will include IN-OCS, IVR, voucher management, reporting, interconnect partner management, and more
  • The converged offering will enable Kurdtel Communications to manage all its services from a single platform with support for future growth and the addition of new services
  • The platform will plug revenue leaks in the legacy system, automate processes, and improve customer experience
  • The entire deployment will be executed remotely

Monday, September 28, 2020, SULAIMANIAYH – Leading fixed-line operator Kurdtel Communications is modernizing its systems with a full fixed IN replacement from digital enablement and revenue management software provider Alepo. Apart from automating processes and improving customer experience, the new system will plug revenue leaks that the legacy system is unable to handle. The entire deployment will be remotely executed.

Kurdtel Communications’ legacy system offers limited flexibility, has hardware and support issues, and is slow and prone to errors because of the many manual processes it requires. As a result, the service provider faces revenue losses that are easily preventable using an automated platform like Alepo’s.

As part of its solution, Alepo will provide a full IN replacement, with voice charging for fixed-line customers that includes SCP, IVR, OCS, CRM, voucher management, reporting, and more, as well as international interconnect partner management. The convergent platform will enable the operator to manage its existing services from a single solution. It will enable support for new services and additional licenses Kurdtel Communications may choose to add in the future.

“Our legacy system had become problematic for our operations. We needed to upgrade to a more modern and convergent platform that could more efficiently support our existing services as well as support our vision for future expansion of our business in the region. Alepo was the best technical and commercial fit, and we are confident that their fixed IN platform will help us improve revenue while enabling us to renew our commitment to offering unparalleled services to our customers,” said Yaseen Mohammed Mustafa, CEO, Kurdtel Communications.

Vishal Mathur, VP – Solution Integration, Alepo, said, “Our converged solution for Kurdtel Communications will streamline processes through automation and ensure they are able to plug revenue leaks in their existing system. We have vast experience with remote deployments such as this one, making our offering even more cost-efficient by eliminating the need for our experts to travel on-site.”

The project is the newest addition to Alepo’s long list of deployments in the Middle East, which include a host of Tier-1 operators and leading communications service providers in the region.

About Kurdtel Communications

Kurdtel Communications is the first leading company in Iraq and Kurdistan providing fixed telecommunication services widely. Established in 2001 as a joint effort between the Kurdistan Regional Government and the private sector to operate and develop Sulaimaniayh PSTN, introducing efficient and effective services that help build long-term relationships with customers. Its network now covers most of Sulaimaniayh city, providing internet access to all subscribers as mutual cooperation with the (ADSL) provider company. It also provides international access and interconnect services within Sulaimaniayh through a reliable fiber optics network.

For more information, please visit https://www.kurdtel.net/

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Orange Guinea Sonatel to Digitize its Fixed Broadband Services with Alepo AAA Transformation

Orange Guinea Sonatel to Digitize its Fixed Broadband Services with Alepo AAA Transformation

by | Jul 17, 2020

  • Alepo AAA will help eliminate revenue leakage caused by manual processes in the legacy system
  • Customers will be emailed dunning notifications for the prepaid FTTH services
  • On service expiration, customers will automatically be redirected to the payment portal to increase renewal times
  • Faster and more streamlined customer sign-up will improve performance and reliability
  • Customer profile provisioning will be automated with a responsive and intuitive GUI for agents
  • The new AAA will provide guaranteed minimum bandwidth speeds, enhanced role-based security, real-time service monitoring, and comprehensive customer usage reports

Thursday, July 16, 2020, Conakry, Guinea – Strengthening its telecommunications business in the western African region, Orange Guinea Sonatel is set to digitize its fixed broadband (FTTH) services by migrating to digital enablement and revenue management solutions provider Alepo’s Authentication, Authorization, and Accounting (AAA) platform.

Alepo’s AAA Transformation will help Orange Guinea Sonatel eliminate manual processes in their legacy system, resolving revenue leakage issues. Customers who purchase the prepaid FTTH plans will receive renewal notifications over email when their plans near expiration. Once the plan expires, they will automatically be redirected to the payment portal when they try to access the service, which is expected to increase renewal times significantly.

A faster and more streamlined customer sign-up process will ensure improved performance and reliability increasing customer satisfaction. Customer profile provisioning will be automated, with a responsive GUI for intuitive agent use. In addition to providing guaranteed minimum bandwidth speeds, the AAA will also enable flexible creation of new offers, enhanced role-based security, real-time monitoring of services, and comprehensive customer usage reports.

Marlyatou Hady Diallo, CTIO, Orange Guinea Sonatel, said, “Offering innovative telecom services has always been our priority, and Alepo has a long history of helping us cater to our growing customer demands. In the past, Alepo’s solutions helped us increase prepaid and subscription customers in our fixed-wireless network and we’re confident they will do the same in our rapidly growing FTTH business. We are certain the AAA will help us become more agile, improve speed, and enhance customer experience, all of which we expect will result in increased revenue.”

Vishal Mathur, VP Solution Integration, Alepo, said, “Alepo has helped transform AAA infrastructure for operators globally to meet and exceed their network demands and drive revenue growth. Our scalable and versatile AAA will help Orange Guinea Sonatel automate their legacy system and digitize their customer experience. We are proud that our previous deployments with them have yielded successful results, and that Orange Guinea Sonatel has faith in Alepo’s abilities as a trusted and experienced solutions provider.”

Alepo has transformed AAA infrastructure for several Tier-1 operators catering to millions of clients around the world. Its virtualized AAA (vAAA) is also deployed at leading service providers, with many upcoming deployments in the pipeline.

About Orange Guinea

Orange Guinea is a subsidiary of the Sonatel Group and has been present in Guinea since November 2007. It has more than 400 employees and nearly eight million subscribers. Orange Guinea is the leader in the telecommunications sector with the widest network: Conakry and all regional capitals are covered by 4G, and all sub-prefectures are covered by 3G. The operator indirectly provides employment to hundreds of thousands of Guineans in the distribution of its products and services, the provision of various services and the development of its telephone network. Orange Guinea participates in the economic and human development of Guinea through its commitment, excellence and proximity to the Guinean populations, thanks, among other things, to its citizen program. Its societal actions have had a direct impact that is valued at millions of euros.

For more information, please visit About Alepo

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Tata Tele Business Services partners with Alepo to offer upgraded fixed-line capabilities

Tata Tele Business Services partners with Alepo to offer upgraded fixed-line capabilities

by | May 20, 2020

  • Alepo’s comprehensive solution offers a wide range of services, including toll-free numbers, universal access numbers, do not call, international long distance
  • It has recently been implemented with seamless migration and zero downtime
  • Alepo ensures smooth functioning with its India-based technical assistance center that operates round the clock
  • The project is a step by Alepo towards achieving its goal of establishing itself as a major software vendor for CSPs in India
Tuesday, May 19, 2020, Mumbai, INDIA– Tata Tele Business Services (TTBS) has employed the services of digital enablement software provider Alepo to replace the solution that powers its fixed-line enterprise services.

Alepo’s solution, which has recently been implemented, supports a wide range of fixed-line Intelligent Network (IN) services. With Service Control Point (SCP) as a core component, it includes universal access number, do-not-call, and toll-free facility including interactive voice recognition (IVR). The solution has web-based administration, is self-monitoring, and is further supported in India by Alepo’s India-based technical assistance center.

“As a leading enabler of connectivity and communication solutions, Tata Tele Business Services is continuously updating its services to enable customers with smooth functioning and real-time communications. TTBS is excited to work with Alepo to upgrade existing Intelligent Network (IN) services for rapid service innovation and broader customer care capabilities. The comprehensive IN platform offering from Alepo helped TTBS meet the evolving demands of enterprise/SMEs, who are constantly looking for advanced services and solutions. This fixed-line enterprise service by Alepo has enabled TTBS to offer customers enhanced flexibility and also create a seamless upgrade path to support future requirements as the market evolves,” said Hemant Shukla, Vice President-Network Planning, Tata Tele Business Services.

Vishal Mathur, Vice President of Solution Integration, Alepo, said, “Service-level agreements are among the core offerings of TTBS, so it was essential for the entire update to be done with zero downtime. We ensured migration was seamless using our local know-how and skills. Alepo’s solution offers enterprise-grade reliability that is suitable for Tata’s business customers. Geographic redundancy ensures the network is highly resilient.”

The solution supports current protocols and uses REST APIs, facilitating TTBS to offer more modern integration with self-service and other front-office capabilities. It is future-proof with extendible interfaces.

Alepo, which has its research and development in India, has traditionally been an exporter of Indian knowhow, while it also has an established client base in the country. The core network and software solutions provider now aim to establish itself as a major software vendor for communication service providers (CSPs) in India.

About Tata Tele Business Services

Tata Tele Business Services spearheads the Tata Group’s presence in the telecommunication sector. The company has been at the forefront of redefining the telecom experience in India, launching innovative products and services, playing an enabling role in simplifying consumer lives, and expanding digital inclusion.

Tata Tele Business Services has a wide presence across key geographies, spanning over 19 telecom circles and operations across the country. It is a market leader in the enterprise space with a wide range of products and services, and numerous innovations across business verticals. It provides next-generation voice, data, and managed solutions to large and small-medium enterprises through its wide optic fiber network, channel partner network, dedicated sales and service teams.

For more information, please visit www.tatateleservices.com

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