Press Release

Orange Guinea Sonatel to Digitize its Fixed Broadband Services with Alepo AAA Transformation

  • Alepo AAA will help eliminate revenue leakage caused by manual processes in the legacy system
  • Customers will be emailed dunning notifications for the prepaid FTTH services
  • On service expiration, customers will automatically be redirected to the payment portal to increase renewal times
  • Faster and more streamlined customer sign-up will improve performance and reliability
  • Customer profile provisioning will be automated with a responsive and intuitive GUI for agents
  • The new AAA will provide guaranteed minimum bandwidth speeds, enhanced role-based security, real-time service monitoring, and comprehensive customer usage reports

Thursday, July 16, 2020, Conakry, Guinea – Strengthening its telecommunications business in the western African region, Orange Guinea Sonatel is set to digitize its fixed broadband (FTTH) services by migrating to digital enablement and revenue management solutions provider Alepo’s Authentication, Authorization, and Accounting (AAA) platform.

Alepo’s AAA Transformation will help Orange Guinea Sonatel eliminate manual processes in their legacy system, resolving revenue leakage issues. Customers who purchase the prepaid FTTH plans will receive renewal notifications over email when their plans near expiration. Once the plan expires, they will automatically be redirected to the payment portal when they try to access the service, which is expected to increase renewal times significantly.

A faster and more streamlined customer sign-up process will ensure improved performance and reliability increasing customer satisfaction. Customer profile provisioning will be automated, with a responsive GUI for intuitive agent use. In addition to providing guaranteed minimum bandwidth speeds, the AAA will also enable flexible creation of new offers, enhanced role-based security, real-time monitoring of services, and comprehensive customer usage reports.

Marlyatou Hady Diallo, CTIO, Orange Guinea Sonatel, said, “Offering innovative telecom services has always been our priority, and Alepo has a long history of helping us cater to our growing customer demands. In the past, Alepo’s solutions helped us increase prepaid and subscription customers in our fixed-wireless network and we’re confident they will do the same in our rapidly growing FTTH business. We are certain the AAA will help us become more agile, improve speed, and enhance customer experience, all of which we expect will result in increased revenue.”

Vishal Mathur, VP Solution Integration, Alepo, said, “Alepo has helped transform AAA infrastructure for operators globally to meet and exceed their network demands and drive revenue growth. Our scalable and versatile AAA will help Orange Guinea Sonatel automate their legacy system and digitize their customer experience. We are proud that our previous deployments with them have yielded successful results, and that Orange Guinea Sonatel has faith in Alepo’s abilities as a trusted and experienced solutions provider.”

Alepo has transformed AAA infrastructure for several Tier-1 operators catering to millions of clients around the world. Its virtualized AAA (vAAA) is also deployed at leading service providers, with many upcoming deployments in the pipeline.

About Orange Guinea

Orange Guinea is a subsidiary of the Sonatel Group and has been present in Guinea since November 2007. It has more than 400 employees and nearly eight million subscribers. Orange Guinea is the leader in the telecommunications sector with the widest network: Conakry and all regional capitals are covered by 4G, and all sub-prefectures are covered by 3G. The operator indirectly provides employment to hundreds of thousands of Guineans in the distribution of its products and services, the provision of various services and the development of its telephone network. Orange Guinea participates in the economic and human development of Guinea through its commitment, excellence and proximity to the Guinean populations, thanks, among other things, to its citizen program. Its societal actions have had a direct impact that is valued at millions of euros.

For more information, please visit About Alepo

 

WOM to launch high-speed FTTH services in Chile using Alepo AAA

  • The mobile operator is set to enter the fixed broadband market to meet increasing demand in Chile
  • Alepo AAA with its stateless server is highly scalable and will support surging data usage and increasing subscriber base
  • Alepo’s solution will help WOM manage and monetize the data services
  • To overcome global travel restrictions due to COVID-19, the project will be remotely implemented

Friday, July 10, 2020, Santiago, Chile – In keeping with current network demands, Chilean mobile operator WOM has partnered with digital enablement and revenue management software provider Alepo to enter the fixed broadband (FTTH) market. Alepo’s 3GPP AAA for broadband will help the operator introduce uninterrupted high-speed data services with 24x7 remote customer support, online payments, and a customer-first approach.

Set for a July 2020 launch, the project will be an entirely remote implementation to work around ongoing COVID-19-related travel restrictions. Alepo will partner with a local hardware system integrator for the installation of new servers with virtual environments on geo-redundant sites that the AAA applications will run on.

Alepo’s stateless AAA server is highly scalable and will help WOM monetize network usage through a flexible policy framework. Alepo’s AAA will offer WOM the ability to launch postpaid and prepaid unlimited data plans with speeds up to 1 Gbps, as well as limited data and fair usage packages. Customers will be redirected to Alepo’s digital portal to renew their plans or pay past dues, completely automating their experience and reducing calls to customer care.

Implementation of the AAA will provide WOM with zero revenue leakage, accurate usage-based billing, and usage reports that help monitor subscriber data consumption patterns to quickly adapt through a centralized configuration manager.

With this project, WOM expects to acquire over 500k subscribers within the first year and eventually build up to 1.5M subscribers by the end of 2023.

“We are pleased to partner with Alepo given its history of delivering innovative and award-winning digital broadband solutions to service providers around the globe. With the shift to working from home and social distancing, there has been unprecedented demand for broadband networks. We are confident that Alepo’s AAA will help us alleviate this load with the introduction of ultrafast services. Its monetization capabilities will help us drive ROI while ensuring customer satisfaction,” said Christopher Adam Laska, CEO, WOM.

Juan Espinosa, Director LATAM Alepo, said, “Alepo’s AAA will create greater data monetization opportunities for WOM by facilitating data usage reporting and providing new billing capabilities, while simultaneously minimizing service activation and delivery costs. Our robust and scalable solution will help WOM increase customer satisfaction with higher data speeds and expand its broadband presence rapidly in Chile.”

About WOM

WOM, meaning ’word of mouth’ in Spanish, was launched in July 2015, after the purchase of the old telecommunications company Nextel Chile. According to official statistics, as of March 2019, WOM had 4,120,000 clients. They offer 4G voice services as well as Voice WiFi that facilitates users to make and receive calls through any WiFi network in the world that offers an internet connection, regardless of whether or not the WOM client is in the operator’s coverage area. This is ideal for use abroad and avoids expensive international roaming. The Voice 4G and Voice WiFi services were made available to all the company’s customers (prepaid and postpaid) from December 13, 2018, thus becoming the first telecommunications company in Chile to implement such services nationwide.

For more information, please visit www.wom.cl/

About Alepo