Alepo shortlisted for ETTelecom managed services offerings award
- The award recognizes the leading managed services provider in successfully managing clients’ IT systems and network infrastructure
- Alepo has been shortlisted for its Managed Service Offering (MSO) provided to Myanmar’s first 4G and data-only service – Amara Communications Co., Ltd.’s ananda
- On service expiration, customers will automatically be redirected to the payment portal to increase renewal times
- Winners will be announced at the ETTelecom Awards 2020 on September 18, as part of a two-day virtual summit
- The summit will “bring top executives from telecom carriers, technology and infrastructure providers, and regulatory and government officials together to deliberate potential strategies and bottlenecks in India’s digital transformation”
Tuesday, September 1, 2020, AUSTIN – Digital enablement and revenue management software provider Alepo has been shortlisted for the prestigious ETTelecom Awards 2020 in the Best Managed Services Provider category. The core network provider has been recognized for its success in managing the IT systems and network infrastructure of Amara Communications Co., Ltd.’s data service.
The awards aim to “showcase the best telecom products, apps, services, technologies and initiatives” as well as recognizing innovators excelling in network technologies, operations, new implementations, products, and services.
Winners will be announced at the ETTelecom Awards 2020 on September 18, as part of a two-day virtual summit that aims to bring top telecom executives, technology and infrastructure providers, and regulatory and government officials under one roof “to deliberate potential strategies and bottlenecks in India’s digital transformation.”
A leading turnkey solutions provider, Amara Communications Co., Ltd. (ACS) entered the service provider market in 2018 with the launch of ananda, Myanmar’s first 4G and data-only service. Alepo helped the greenfield operator launch the high-speed internet services, first in Yangon and then in Mandalay, with differentiated and personalized offers to remain ahead in these highly competitive markets.
While facilitating rapid service creation and monetization, Alepo also helped build a foolproof business continuity plan to quickly adapt to market changes, ensure zero revenue leakage, streamline business and network IT operations, implement a disaster recovery plan to optimize its network functions, prevent data loss, identify pain points, and provide stopgaps.
Alepo’s Managed Service Offering (MSO) – provided by its always-available technical support team, Global Technical Assistance Center (GTAC) – enabled ACS to drive cost optimization, improve resource efficiency, streamline IT operations, and have a network that’s always up and running. It included hands-on training in managing the system and configuring promotions and plans; enabling POS within the system, saving ACS the cost of purchasing it from another vendor; and sending the MSO team to ACS stores to resolve technical issues.
Alepo continues to assist various ACS teams to ensure they can resolve day-to-day issues. A dedicated GTAC team ensures uninterrupted services by proactively monitoring risks.
GTAC extends instant, multichannel, multilingual assistance to ACS and all customers who enroll for professional and managed services and has a best-in-class ticketing portal. Operational 24/7/365, the ISO 20000-1 2011-certified department is run in-house to ensure quality checks at every level and follows ITIL-aligned processes.
“When we looked at our present as well as future needs, we found [Alepo’s solution] very scalable… As a greenfield operator, it opens a whole new world for the introduction of advanced data services in Myanmar,” said Aye Mya Mya Kyi, CEO, Amara Communications Co., Ltd.
Derrick Gross, President, Alepo, said, “Our internationally renowned GTAC is run by skilled and experienced support professionals and engineers, and we have worked extensively with leading operators globally. Our MSO has helped streamline processes for ACS, and we are thrilled that our work has been recognized by a prestigious body like ETTelecom.”
Read the full case study here.
About ETTelecom Awards
The ETTelecom.com Awards aim to recognize and showcase the best telecom products, apps, services, technologies, and initiatives in India.
The awards also seek to identify and celebrate innovative telecom companies and their inspiring leaders who have excelled in the field of network technologies, operations, new implementations, and innovative products and services.
For more information, visit www.telecom.economictimes.indiatimes.com/ettelecom-awards
Alepo makes next-generation data opportunities a reality, creating advanced software solutions and services that enable global communications service providers to accelerate revenue growth, market share, and business success on fixed and mobile broadband networks. For over a decade, Alepo has been the go-to technology partner for all things data at leading service providers.
Established in 2004, Alepo is a mature technology solutions provider based in Austin, Texas, with a presence in all regions of the world.
For more information, please visit www.alepo.com