Colombia’s Celsia set to modernize its broadband network with Alepo’s AAA Transformation

Colombia’s Celsia set to modernize its broadband network with Alepo’s AAA Transformation

  • The network transformation will enable Celsia to introduce automation in its fiber broadband network
  • Alepo’s AAA Server will help Celsia maintain high QoS, scaling to support the operator’s growing customer base
  • The platform includes an advanced analytics and reporting module, providing insights into customer behavior to help create more personalized offerings
  • The project will boost the network experience while lowering operational costs and improving revenue

Friday, August 13, 2021, Bogotá, Colombia – Leading Colombian energy company and internet service provider Celsia is modernizing its fiber broadband network with a AAA transformation from global digital enablement expert Alepo. The network transformation will enable the service provider to boost customer experience (CX) by introducing modern and advanced plans and automating processes.

With demand for residential internet increasing in Colombia, especially during the pandemic, Celsia is committed to improving QoS and network performance. The operator has also been encouraging its customers to stay at home and choose remote support services rather than visiting physical stores. The modernization project will help ensure Celsia is able to enhance services for its customers, many of whom rely on quality internet access at affordable prices while they stay, work and learn from home. In addition to empowering customers, it will also enable the operator to lower operational costs.

Alepo will deploy its Broadband AAA solution for the project, which includes its 5G- and NFV-compliant AAA server, EMS, DHCP server, DNS, and an advanced reporting module. The solution’s modular, open, and virtualized architecture will ensure low-risk rapid implementation, including integrations with the operator’s existing infrastructure.

Alepo’s AAA will enable horizontal and vertical scaling and ensure five-nines availability, letting the operator support its growing customer base while maintaining uninterrupted high-quality services. The platform will grant Celsia full control over session speeds to create flexible and innovative offerings. With advanced analytics and custom reports, Celsia will be able to gain insights into customer behavior patterns and create more granular and contextual offers.

Customers will also receive expiration notifications and, once their plans have lapsed, they will be redirected to the captive portal for renewal. Automations in the platform will enable Celsia to streamline and accelerate the customer sign-up process. Customer profile provisioning will also be automated, and a responsive GUI will enable agents to intuitively use the system. 

“At Celsia, we are committed to providing affordable high-quality internet services that help enable our customers’ increasingly digital lifestyles, even more so in the pandemic. We encourage our customers to maintain social distancing and we want to make sure that even while they stay at home, they can access our support services, including billing, plan changes, troubleshooting, and more. Alepo’s AAA Transformation will enable us to keep pace with these evolving market needs while driving ROI. Alepo is among the most reputed AAA vendors and we are confident their platform will enable us to increase automation, boost CX, and improve revenue,” said Diego Armando Ruiz Giraldo, Design and Engineering, Internet, Celsia.

Juan Espinosa, Director LATAM, Alepo, said, “We’re proud to partner with Celsia in their mission to accelerate digitization by making high-speed data services easily accessible to residential users. Alepo’s Broadband AAA will help Celsia bolster its high-speed fiber internet services, improving the network experience and lowering costs. With the system’s advanced and flexible reporting capabilities, Celsia will be able to fully monetize their services.”

About Celsia

The energy company of Grupo Argos, Celsia generates and transmits efficient energy from renewable sources, and its portfolio extends beyond energy. The company also offers residential and enterprise internet services, as well as comprehensive solutions to real estate developments ranging from energy, internet, charging stations to the management of sewerage and cleaning services.

For more information, visit https://www.celsia.com/es/

About Alepo

Wind Telecom to modernize its FTTx network with Alepo’s AAA in the public cloud

Wind Telecom to modernize its FTTx network with Alepo’s AAA in the public cloud

  • The leading Dominican Republic service provider is transforming its GPON infrastructure for its FTTH and FTTO services
  • The public cloud deployment means Wind Telecom will not need to manage any infrastructure
  • The project will introduce process automation to eliminate the legacy system’s manual configurations, boost security, and improve the user experience

Tuesday, August 10, 2021, Dominican Republic – Wind Telecom, a leading service provider in the Dominican Republic, is modernizing its GPON network infrastructure for its FTTH and FTTO services by implementing digital transformation expert Alepo’s AAA solution. The modern and advanced AAA will be deployed in the public cloud, which means Wind Telecom will not need to manage any infrastructure.

With steadily increasing demand for high-quality internet services in the Caribbean island nation, Wind Telecom decided to support its growing subscriber base by modernizing its network. Deployed in partnership with local system integration expert Ledefyl, Alepo’s AAA server will eliminate manual configurations that were required by the legacy system, minimizing errors through process automation. The new platform will enhance security and boost user experience for the operator’s staff as well as customers.

Alepo’s AAA solution will enable the operator to manage dynamic protocol policies based on customer needs. Wind Telecom will be able to send messages and windows to customers when they are browsing as well as general notifications upon request.

Alepo’s solution employs a modular, open, and virtualized architecture that will ensure low-risk rapid implementation. And, as it does away with physical infrastructure through public cloud deployment, it will also keep operational costs low.

The vendor-agnostic AAA will integrate with Wind Telecom’s existing CRM and network infrastructure. Its initial capacity is for 25K simultaneous subscribers and will be able to seamlessly scale as traffic grows over the next several years.

Elvy Durán, Director Network Operations, OPTI, InfoSec and TV platforms, Wind Telecom, said, “Alepo’s expertise in AAA deployment and success in the region made them the ideal partner for this project. We hope to provide an unparalleled network experience to our customers and we are certain that Alepo’s modern, advanced, futureproof solution will enable us to cater to our customers’ evolving needs.”       

Nicolás de León, Commercial Director, Ledefyl, said, “Given Alepo’s rich global history in delivering AAA innovations, we’re confident of a successful partnership as we work together to help Wind Telecom to modernize its network and accelerate data innovation in the Dominican Republic.”

Juan Espinosa, Director – Sales, LATAM, Alepo, said, “We are pleased to partner with Wind Telecom for this project as they help empower customers in embracing a more digital lifestyle. We’re certain that this project will enable Wind Telecom to improve its processes by introducing automation and eliminating manual intervention. In addition to ensuring high network performance by providing five-nines availability, Alepo’s AAA solution will help the operator in supporting dynamically changing traffic demands, enhancing security, and lowering operational costs.”

About Wind Telecom

Wind Telecom, SA is a telecommunications company in the Dominican Republic that provides integrated internet, online television, and telephone services to individual customers. specialized services to companies, institutions, and other service providers. Its voice and data network are completely IP. It is based primarily on 4G LTE technology, and also relies on point-to-point microwave access and fiber optic networks for the transport of large volumes of information.

For more information, please visit https://www.wind.com.do/

About Ledefyl

A group of companies with over 20 years delivering telecommunication projects in America and the Caribbean, Ledefyl provides support on all stages to build, expand, or modernize networks efficiently. Ledefyl helps achieve service goals through the integration of technology market-leading solutions for a wide range of applications, from access to core and applications. It has a comprehensive portfolio of products to deliver solutions for service providers, finance, health, utilities, and enterprises, through on-premise, cloud-based, or managed services delivery models.

For more information, please visit https://www.ledefyl.com.uy/

 

About Alepo

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