Eswatini Mobile overhauls and modernizes network with Alepo digital transformation

Eswatini Mobile overhauls and modernizes network with Alepo digital transformation

  • Using Alepo’s Digital Business Support System (BSS) and PCRF, the service provider has overhauled its network and introduced new advanced offerings
  • Alepo executed its digital transformation remotely, in phases, and within rapid time constraints
  • Alepo’s systems have solved network disruptions caused by legacy vendors and improved network availability
  • The operator will also enable 24×7 customer support using Alepo’s omnichannel self-care platform

Wednesday, November 4, 2020, AUSTIN – Eswatini Mobile, a leading service provider in the Kingdom of Eswatini, has modernized its network using digital enablement software solutions provider Alepo’s Digital Business Support System (BSS). The new platform enables the operator to introduce a host of advanced prepaid and hybrid LTE plans, digitize customer experience with a modern web and mobile self-care, and fix network outages that were impacting its voice and data customers.

Eswatini Mobile’s legacy systems were causing network outages, making an urgent transformation necessary to improve customer experience. With Alepo’s BSS transformation, Eswatini Mobile has upgraded from its legacy multi-vendor setup to a single platform for all BSS functionalities. Along with the BSS, Alepo has deployed its PCRF, interconnect billing, roaming, self-care, and other modules. Under strict timelines, the entire project was deployed rapidly and remotely, in keeping with ongoing pandemic-related travel restrictions.

The platform has enabled Eswatini Mobile to offer its customers the flexibility of choice, having introduced prepaid as well as hybrid or cyclic prepaid plans that enable different tariffs to be applied based on peak and off-peak times of the day. The operator can now also manage dunning actions and has already seen a reduction in outstanding payments.

Eswatini Mobile now has access to business intelligence reports facilitated by the advanced analytics module, enabling targeted promotions and personalized plans and offers based on individual customer needs.

Alepo has also provided its web self-care and mobile app, which will enable Eswatini Mobile’s customers to access 24x7x365 support. In addition to facilitating swift issue resolution, it will also offer customers more control over their accounts, empowering them to view and manage their plans and data usage.

“Our primary objective is to offer superior customer experience and we’re consistently working on improving our services to meet our customers’ needs. Alepo’s phased approach to digital transformation has helped us bolster our network and services without disruptions. We intend to introduce a host of advanced and innovative plans in the future using the Alepo platform,” said Genius Sihlongonyane, Chief Information Officer, Eswatini Mobile.

Sihlongonyane added, “Our key business drivers for this project were migrating to a converged platform to ensure consistent support, and switching to an on-premise set-up to reduce network disruptions that we faced with our legacy system as it was offsite. We’re already seeing improvements in our processes as Alepo’s Digital BSS provides many automation features, improving our network availability and customer experience.”

Sameer Bhuttoo – Director of Africa at Alepo, said, “We share Eswatini Mobile’s vision to strive for the best customer experience and are happy to be their digital transformation partner. Alepo’s subscriber migration was completed in record time, and we look forward to working with Eswatini Mobile on further enhancements, optimizing processes, and ushering in a new network experience for their subscribers.”

 

About Eswatini Mobile Ltd.

Eswatini Mobile Limited (formerly known as Swazi Mobile Limited) was set up as a Special Purpose Vehicle (SPV) to apply for a license to build and operate a mobile telecommunications network in the Kingdom of Eswatini. The service provider offers a range of prepaid and postpaid voice and data services including roaming plans.

For more information, please visit https://swazimobile.com/

 

About Alepo

Cable & Wireless Seychelles launches public WiFi in Seychelles using Alepo’s monetization platform

Cable & Wireless Seychelles launches public WiFi in Seychelles using Alepo’s monetization platform

  • Customers can access the service at a popular resort in Victoria, and it will soon be rolled out at other resorts and major public places
  • The service includes free and paid access options that customers can purchase from a self-service portal
  • The self-care portal also lets customers monitor their usage and view purchase history
  • As part of the next phase, CWS intends to introduce WiFi offload services to existing CWS broadband users

Wednesday, October 21, 2020, Victoria, Seychelles – Leading telecommunications provider Cable & Wireless Seychelles (CWS) has launched public WiFi in the popular tourist destination of Seychelles. Digital enablement and revenue management software provider Alepo has deployed its WiFi Service Management Platform to facilitate the rollout and monetization of these services. Alepo has also included a self-care portal that lets consumers control and monitor their WiFi data usage.

Scheduled for a multi-phase release, the service is now live for casual users at a popular resort in the capital city of Victoria and will be rolled out to major resorts and other prominent public places. The second phase of the project will extend WiFi services to Cable & Wireless broadband and mobile subscribers with seamless WiFi offload.

Cable & Wireless has made WiFi available through both free and paid journeys. Customers can purchase volume, time, and speed-based offers and vouchers, as well as control and monitor their usage, from the self-care portal. When logged in to the portal, customers can also see the network of WiFi hotspots, special promotions from CWS, and their purchase history.

Shoaib Khan, Chief Technology Officer at CWS, said, “We’ve observed a growing level of digital sophistication of consumers. Both residents and tourists have high connectivity demands that can best be serviced by WiFi, and the ability to control their data usage through the self-care portal further augments the customer experience.”

“We are increasingly seeing that consumer engagement and loyalty depend on the quality of digital interaction with the operator. To that end, our advanced self-management portal for WiFi offers a consistent and complete engagement platform for CWS’s customers,” said Vishal Mathur, VP – Solution Integration, Alepo.

Seychelles, an archipelago of 115 islands and home to two UNESCO World Heritage Sites, relies heavily on tourism from European countries like Germany, United Kingdom, France, Italy, and Switzerland, as well as India and the UAE.

About Cable & Wireless Seychelles

Cable & Wireless Seychelles (CWS) is the leading telecommunications company in the country, having started by establishing the first connection from Seychelles to the rest of the world in 1983, to now being Seychelles’ provider of choice. CWS connects businesses, homes, and individuals with revolutionary state-of-the-art solutions delivered on the fastest LTE 4G+ network, the only 5G network in Seychelles, and an advanced fiber-optic link.

As the first and only quad-play provider in Seychelles, they offer a full range of communications and entertainment services such as IPTV, broadband internet, telephony, and mobile for residential and business customers.

Being a 100% Seychellois-owned company, they are dedicated to delivering the best telecommunication services, reliable connections, and the best customer service experience to Seychelles.

For more information on their products and services, please visit www.cwseychelles.com

About Alepo

Telecom Vanuatu Limited begins network modernization with Alepo solutions

Telecom Vanuatu Limited begins network modernization with Alepo solutions

  • Alepo has upgraded the legacy system to its Digital BSS and the latest version of AAA for the operator’s fixed data services
  • The upgraded system supports offers based on fair usage policies, as well as happy hours enabling Telecom Vanuatu to implement free nighttime browsing
  • Telecom Vanuatu’s customers can now easily purchase data add-ons

Friday, October 16, 2020, Vanuatu – Telecom Vanuatu Limited (TVL) has begun modernizing its network using solutions by digital enablement firm Alepo, making significant improvements to its billing, charging, and authentication systems.

The modernization will be carried out in phases, through which TVL intends to digitize and automate its data service offerings on Alepo’s advanced platform. So far, the operator has upgraded from Alepo’s legacy business support systems (BSS) to its Digital BSS, as well as upgrading to the latest version of AAA, for its fixed data services.

The upgraded system supports fair usage policy offers and Telecom Vanuatu has implemented happy hours allowing free nighttime browsing. The operator has also introduced web support using Alepo’s Omnichannel Self-Care for its data-service customers. These customers can now easily purchase data add-ons.

“In our longstanding association with Alepo, they have always proven their reliability as a solutions provider. We were confident in their ability to rapidly deliver key requirements for this upgrade, and they have surpassed our expectations. We are equally excited about their systematic approach to fully digitize our service offerings,” said Thomas Bruce, CTO of TVL.

Vishal Mathur, Vice President – Solution Integration, Alepo, said, “We often recommend phased digitalization to our customers. First, we validate key use cases, allowing the customer to introduce new offers and build digital engagement channels. Then we perform a full transformation, providing advanced capabilities to automate all service offerings across the system.”

This modernization project adds to Alepo’s growing list of deployments in the Pacific Islands. The revenue management software provider has helped transform the telecommunications landscape for several nations in the region, including enabling the launch of LTE in three countries. In addition to digital BSS transformation, its key Pacific deployments extend to carrier WiFi, LTE enablement, data charging, and AAA transformation, among others.

About TVL

Telecom Vanuatu Limited (TVL) was created in 1978 and is Vanuatu’s first provider for landline, GSM, internet, and 4G+ (mobile internet).

TVL is the largest corporate contributor to Vanuatu’s national economy – since 2002, it has paid more than 1.8 billion vatus to the government in fees, charges and taxes. A World Bank study shows that telecommunication prices in Vanuatu are among the cheapest in the region.

TVL has fixed lines on four main islands; Efate, Santo, Malakula, and Tanna, and 85 percent of the population is covered by their mobile network.

For more information, visit tvl.vu

About Alepo

Kurdtel Communications set to modernize its fixed-line network with Alepo platform

Kurdtel Communications set to modernize its fixed-line network with Alepo platform

  • Alepo’s automated and convergent fixed IN platform will replace the PSTN operator’s legacy system
  • The full IN replacement will include IN-OCS, IVR, voucher management, reporting, interconnect partner management, and more
  • The converged offering will enable Kurdtel Communications to manage all its services from a single platform with support for future growth and the addition of new services
  • The platform will plug revenue leaks in the legacy system, automate processes, and improve customer experience
  • The entire deployment will be executed remotely

Monday, September 28, 2020, SULAIMANIAYH – Leading fixed-line operator Kurdtel Communications is modernizing its systems with a full fixed IN replacement from digital enablement and revenue management software provider Alepo. Apart from automating processes and improving customer experience, the new system will plug revenue leaks that the legacy system is unable to handle. The entire deployment will be remotely executed.

Kurdtel Communications’ legacy system offers limited flexibility, has hardware and support issues, and is slow and prone to errors because of the many manual processes it requires. As a result, the service provider faces revenue losses that are easily preventable using an automated platform like Alepo’s.

As part of its solution, Alepo will provide a full IN replacement, with voice charging for fixed-line customers that includes SCP, IVR, OCS, CRM, voucher management, reporting, and more, as well as international interconnect partner management. The convergent platform will enable the operator to manage its existing services from a single solution. It will enable support for new services and additional licenses Kurdtel Communications may choose to add in the future.

“Our legacy system had become problematic for our operations. We needed to upgrade to a more modern and convergent platform that could more efficiently support our existing services as well as support our vision for future expansion of our business in the region. Alepo was the best technical and commercial fit, and we are confident that their fixed IN platform will help us improve revenue while enabling us to renew our commitment to offering unparalleled services to our customers,” said Yaseen Mohammed Mustafa, CEO, Kurdtel Communications.

Vishal Mathur, VP – Solution Integration, Alepo, said, “Our converged solution for Kurdtel Communications will streamline processes through automation and ensure they are able to plug revenue leaks in their existing system. We have vast experience with remote deployments such as this one, making our offering even more cost-efficient by eliminating the need for our experts to travel on-site.”

The project is the newest addition to Alepo’s long list of deployments in the Middle East, which include a host of Tier-1 operators and leading communications service providers in the region.

About Kurdtel Communications

Kurdtel Communications is the first leading company in Iraq and Kurdistan providing fixed telecommunication services widely. Established in 2001 as a joint effort between the Kurdistan Regional Government and the private sector to operate and develop Sulaimaniayh PSTN, introducing efficient and effective services that help build long-term relationships with customers. Its network now covers most of Sulaimaniayh city, providing internet access to all subscribers as mutual cooperation with the (ADSL) provider company. It also provides international access and interconnect services within Sulaimaniayh through a reliable fiber optics network.

For more information, please visit https://www.kurdtel.net/

About Alepo

Alepo shortlisted for ETTelecom managed services offerings award

Alepo shortlisted for ETTelecom managed services offerings award

  • The award recognizes the leading managed services provider in successfully managing clients’ IT systems and network infrastructure
  • Alepo has been shortlisted for its Managed Service Offering (MSO) provided to Myanmar’s first 4G and data-only service – Amara Communications Co., Ltd.’s ananda
  • On service expiration, customers will automatically be redirected to the payment portal to increase renewal times
  • Winners will be announced at the ETTelecom Awards 2020 on September 18, as part of a two-day virtual summit
  • The summit will “bring top executives from telecom carriers, technology and infrastructure providers, and regulatory and government officials together to deliberate potential strategies and bottlenecks in India’s digital transformation”

Tuesday, September 1, 2020, AUSTIN – Digital enablement and revenue management software provider Alepo has been shortlisted for the prestigious ETTelecom Awards 2020 in the Best Managed Services Provider category. The core network provider has been recognized for its success in managing the IT systems and network infrastructure of Amara Communications Co., Ltd.’s data service.

The awards aim to “showcase the best telecom products, apps, services, technologies and initiatives” as well as recognizing innovators excelling in network technologies, operations, new implementations, products, and services.

Winners will be announced at the ETTelecom Awards 2020 on September 18, as part of a two-day virtual summit that aims to bring top telecom executives, technology and infrastructure providers, and regulatory and government officials under one roof “to deliberate potential strategies and bottlenecks in India’s digital transformation.”

A leading turnkey solutions provider, Amara Communications Co., Ltd. (ACS) entered the service provider market in 2018 with the launch of ananda, Myanmar’s first 4G and data-only service. Alepo helped the greenfield operator launch the high-speed internet services, first in Yangon and then in Mandalay, with differentiated and personalized offers to remain ahead in these highly competitive markets.

While facilitating rapid service creation and monetization, Alepo also helped build a foolproof business continuity plan to quickly adapt to market changes, ensure zero revenue leakage, streamline business and network IT operations, implement a disaster recovery plan to optimize its network functions, prevent data loss, identify pain points, and provide stopgaps.

Alepo’s Managed Service Offering (MSO) – provided by its always-available technical support team, Global Technical Assistance Center (GTAC) – enabled ACS to drive cost optimization, improve resource efficiency, streamline IT operations, and have a network that’s always up and running. It included hands-on training in managing the system and configuring promotions and plans; enabling POS within the system, saving ACS the cost of purchasing it from another vendor; and sending the MSO team to ACS stores to resolve technical issues.

Alepo continues to assist various ACS teams to ensure they can resolve day-to-day issues. A dedicated GTAC team ensures uninterrupted services by proactively monitoring risks.

GTAC extends instant, multichannel, multilingual assistance to ACS and all customers who enroll for professional and managed services and has a best-in-class ticketing portal. Operational 24/7/365, the ISO 20000-1 2011-certified department is run in-house to ensure quality checks at every level and follows ITIL-aligned processes.

“When we looked at our present as well as future needs, we found [Alepo’s solution] very scalable… As a greenfield operator, it opens a whole new world for the introduction of advanced data services in Myanmar,” said Aye Mya Mya Kyi, CEO, Amara Communications Co., Ltd.

Derrick Gross, President, Alepo, said, “Our internationally renowned GTAC is run by skilled and experienced support professionals and engineers, and we have worked extensively with leading operators globally. Our MSO has helped streamline processes for ACS, and we are thrilled that our work has been recognized by a prestigious body like ETTelecom.”

Read the full case study here.

About ETTelecom Awards
The ETTelecom.com Awards aim to recognize and showcase the best telecom products, apps, services, technologies, and initiatives in India.

The awards also seek to identify and celebrate innovative telecom companies and their inspiring leaders who have excelled in the field of network technologies, operations, new implementations, and innovative products and services.

For more information, visit www.telecom.economictimes.indiatimes.com/ettelecom-awards

About Alepo
Alepo makes next-generation data opportunities a reality, creating advanced software solutions and services that enable global communications service providers to accelerate revenue growth, market share, and business success on fixed and mobile broadband networks. For over a decade, Alepo has been the go-to technology partner for all things data at leading service providers.

Established in 2004, Alepo is a mature technology solutions provider based in Austin, Texas, with a presence in all regions of the world.

For more information, please visit www.alepo.com

Orange Guinea Sonatel to Digitize its Fixed Broadband Services with Alepo AAA Transformation

Orange Guinea Sonatel to Digitize its Fixed Broadband Services with Alepo AAA Transformation

  • Alepo AAA will help eliminate revenue leakage caused by manual processes in the legacy system
  • Customers will be emailed dunning notifications for the prepaid FTTH services
  • On service expiration, customers will automatically be redirected to the payment portal to increase renewal times
  • Faster and more streamlined customer sign-up will improve performance and reliability
  • Customer profile provisioning will be automated with a responsive and intuitive GUI for agents
  • The new AAA will provide guaranteed minimum bandwidth speeds, enhanced role-based security, real-time service monitoring, and comprehensive customer usage reports

Thursday, July 16, 2020, Conakry, Guinea – Strengthening its telecommunications business in the western African region, Orange Guinea Sonatel is set to digitize its fixed broadband (FTTH) services by migrating to digital enablement and revenue management solutions provider Alepo’s Authentication, Authorization, and Accounting (AAA) platform.

Alepo’s AAA Transformation will help Orange Guinea Sonatel eliminate manual processes in their legacy system, resolving revenue leakage issues. Customers who purchase the prepaid FTTH plans will receive renewal notifications over email when their plans near expiration. Once the plan expires, they will automatically be redirected to the payment portal when they try to access the service, which is expected to increase renewal times significantly.

A faster and more streamlined customer sign-up process will ensure improved performance and reliability increasing customer satisfaction. Customer profile provisioning will be automated, with a responsive GUI for intuitive agent use. In addition to providing guaranteed minimum bandwidth speeds, the AAA will also enable flexible creation of new offers, enhanced role-based security, real-time monitoring of services, and comprehensive customer usage reports.

Marlyatou Hady Diallo, CTIO, Orange Guinea Sonatel, said, “Offering innovative telecom services has always been our priority, and Alepo has a long history of helping us cater to our growing customer demands. In the past, Alepo’s solutions helped us increase prepaid and subscription customers in our fixed-wireless network and we’re confident they will do the same in our rapidly growing FTTH business. We are certain the AAA will help us become more agile, improve speed, and enhance customer experience, all of which we expect will result in increased revenue.”

Vishal Mathur, VP Solution Integration, Alepo, said, “Alepo has helped transform AAA infrastructure for operators globally to meet and exceed their network demands and drive revenue growth. Our scalable and versatile AAA will help Orange Guinea Sonatel automate their legacy system and digitize their customer experience. We are proud that our previous deployments with them have yielded successful results, and that Orange Guinea Sonatel has faith in Alepo’s abilities as a trusted and experienced solutions provider.”

Alepo has transformed AAA infrastructure for several Tier-1 operators catering to millions of clients around the world. Its virtualized AAA (vAAA) is also deployed at leading service providers, with many upcoming deployments in the pipeline.

About Orange Guinea

Orange Guinea is a subsidiary of the Sonatel Group and has been present in Guinea since November 2007. It has more than 400 employees and nearly eight million subscribers. Orange Guinea is the leader in the telecommunications sector with the widest network: Conakry and all regional capitals are covered by 4G, and all sub-prefectures are covered by 3G. The operator indirectly provides employment to hundreds of thousands of Guineans in the distribution of its products and services, the provision of various services and the development of its telephone network. Orange Guinea participates in the economic and human development of Guinea through its commitment, excellence and proximity to the Guinean populations, thanks, among other things, to its citizen program. Its societal actions have had a direct impact that is valued at millions of euros.

For more information, please visit About Alepo