Eswatini Mobile overhauls and modernizes network with Alepo digital transformation

Eswatini Mobile overhauls and modernizes network with Alepo digital transformation

  • Using Alepo’s Digital Business Support System (BSS) and PCRF, the service provider has overhauled its network and introduced new advanced offerings
  • Alepo executed its digital transformation remotely, in phases, and within rapid time constraints
  • Alepo’s systems have solved network disruptions caused by legacy vendors and improved network availability
  • The operator will also enable 24×7 customer support using Alepo’s omnichannel self-care platform

Wednesday, November 4, 2020, AUSTIN – Eswatini Mobile, a leading service provider in the Kingdom of Eswatini, has modernized its network using digital enablement software solutions provider Alepo’s Digital Business Support System (BSS). The new platform enables the operator to introduce a host of advanced prepaid and hybrid LTE plans, digitize customer experience with a modern web and mobile self-care, and fix network outages that were impacting its voice and data customers.

Eswatini Mobile’s legacy systems were causing network outages, making an urgent transformation necessary to improve customer experience. With Alepo’s BSS transformation, Eswatini Mobile has upgraded from its legacy multi-vendor setup to a single platform for all BSS functionalities. Along with the BSS, Alepo has deployed its PCRF, interconnect billing, roaming, self-care, and other modules. Under strict timelines, the entire project was deployed rapidly and remotely, in keeping with ongoing pandemic-related travel restrictions.

The platform has enabled Eswatini Mobile to offer its customers the flexibility of choice, having introduced prepaid as well as hybrid or cyclic prepaid plans that enable different tariffs to be applied based on peak and off-peak times of the day. The operator can now also manage dunning actions and has already seen a reduction in outstanding payments.

Eswatini Mobile now has access to business intelligence reports facilitated by the advanced analytics module, enabling targeted promotions and personalized plans and offers based on individual customer needs.

Alepo has also provided its web self-care and mobile app, which will enable Eswatini Mobile’s customers to access 24x7x365 support. In addition to facilitating swift issue resolution, it will also offer customers more control over their accounts, empowering them to view and manage their plans and data usage.

“Our primary objective is to offer superior customer experience and we’re consistently working on improving our services to meet our customers’ needs. Alepo’s phased approach to digital transformation has helped us bolster our network and services without disruptions. We intend to introduce a host of advanced and innovative plans in the future using the Alepo platform,” said Genius Sihlongonyane, Chief Information Officer, Eswatini Mobile.

Sihlongonyane added, “Our key business drivers for this project were migrating to a converged platform to ensure consistent support, and switching to an on-premise set-up to reduce network disruptions that we faced with our legacy system as it was offsite. We’re already seeing improvements in our processes as Alepo’s Digital BSS provides many automation features, improving our network availability and customer experience.”

Sameer Bhuttoo – Director of Africa at Alepo, said, “We share Eswatini Mobile’s vision to strive for the best customer experience and are happy to be their digital transformation partner. Alepo’s subscriber migration was completed in record time, and we look forward to working with Eswatini Mobile on further enhancements, optimizing processes, and ushering in a new network experience for their subscribers.”

 

About Eswatini Mobile Ltd.

Eswatini Mobile Limited (formerly known as Swazi Mobile Limited) was set up as a Special Purpose Vehicle (SPV) to apply for a license to build and operate a mobile telecommunications network in the Kingdom of Eswatini. The service provider offers a range of prepaid and postpaid voice and data services including roaming plans.

For more information, please visit https://swazimobile.com/

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Telecom Vanuatu Limited begins network modernization with Alepo solutions

Telecom Vanuatu Limited begins network modernization with Alepo solutions

  • Alepo has upgraded the legacy system to its Digital BSS and the latest version of AAA for the operator’s fixed data services
  • The upgraded system supports offers based on fair usage policies, as well as happy hours enabling Telecom Vanuatu to implement free nighttime browsing
  • Telecom Vanuatu’s customers can now easily purchase data add-ons

Friday, October 16, 2020, Vanuatu – Telecom Vanuatu Limited (TVL) has begun modernizing its network using solutions by digital enablement firm Alepo, making significant improvements to its billing, charging, and authentication systems.

The modernization will be carried out in phases, through which TVL intends to digitize and automate its data service offerings on Alepo’s advanced platform. So far, the operator has upgraded from Alepo’s legacy business support systems (BSS) to its Digital BSS, as well as upgrading to the latest version of AAA, for its fixed data services.

The upgraded system supports fair usage policy offers and Telecom Vanuatu has implemented happy hours allowing free nighttime browsing. The operator has also introduced web support using Alepo’s Omnichannel Self-Care for its data-service customers. These customers can now easily purchase data add-ons.

“In our longstanding association with Alepo, they have always proven their reliability as a solutions provider. We were confident in their ability to rapidly deliver key requirements for this upgrade, and they have surpassed our expectations. We are equally excited about their systematic approach to fully digitize our service offerings,” said Thomas Bruce, CTO of TVL.

Vishal Mathur, Vice President – Solution Integration, Alepo, said, “We often recommend phased digitalization to our customers. First, we validate key use cases, allowing the customer to introduce new offers and build digital engagement channels. Then we perform a full transformation, providing advanced capabilities to automate all service offerings across the system.”

This modernization project adds to Alepo’s growing list of deployments in the Pacific Islands. The revenue management software provider has helped transform the telecommunications landscape for several nations in the region, including enabling the launch of LTE in three countries. In addition to digital BSS transformation, its key Pacific deployments extend to carrier WiFi, LTE enablement, data charging, and AAA transformation, among others.

About TVL

Telecom Vanuatu Limited (TVL) was created in 1978 and is Vanuatu’s first provider for landline, GSM, internet, and 4G+ (mobile internet).

TVL is the largest corporate contributor to Vanuatu’s national economy – since 2002, it has paid more than 1.8 billion vatus to the government in fees, charges and taxes. A World Bank study shows that telecommunication prices in Vanuatu are among the cheapest in the region.

TVL has fixed lines on four main islands; Efate, Santo, Malakula, and Tanna, and 85 percent of the population is covered by their mobile network.

For more information, visit tvl.vu

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Kurdtel Communications set to modernize its fixed-line network with Alepo platform

Kurdtel Communications set to modernize its fixed-line network with Alepo platform

  • Alepo’s automated and convergent fixed IN platform will replace the PSTN operator’s legacy system
  • The full IN replacement will include IN-OCS, IVR, voucher management, reporting, interconnect partner management, and more
  • The converged offering will enable Kurdtel Communications to manage all its services from a single platform with support for future growth and the addition of new services
  • The platform will plug revenue leaks in the legacy system, automate processes, and improve customer experience
  • The entire deployment will be executed remotely

Monday, September 28, 2020, SULAIMANIAYH – Leading fixed-line operator Kurdtel Communications is modernizing its systems with a full fixed IN replacement from digital enablement and revenue management software provider Alepo. Apart from automating processes and improving customer experience, the new system will plug revenue leaks that the legacy system is unable to handle. The entire deployment will be remotely executed.

Kurdtel Communications’ legacy system offers limited flexibility, has hardware and support issues, and is slow and prone to errors because of the many manual processes it requires. As a result, the service provider faces revenue losses that are easily preventable using an automated platform like Alepo’s.

As part of its solution, Alepo will provide a full IN replacement, with voice charging for fixed-line customers that includes SCP, IVR, OCS, CRM, voucher management, reporting, and more, as well as international interconnect partner management. The convergent platform will enable the operator to manage its existing services from a single solution. It will enable support for new services and additional licenses Kurdtel Communications may choose to add in the future.

“Our legacy system had become problematic for our operations. We needed to upgrade to a more modern and convergent platform that could more efficiently support our existing services as well as support our vision for future expansion of our business in the region. Alepo was the best technical and commercial fit, and we are confident that their fixed IN platform will help us improve revenue while enabling us to renew our commitment to offering unparalleled services to our customers,” said Yaseen Mohammed Mustafa, CEO, Kurdtel Communications.

Vishal Mathur, VP – Solution Integration, Alepo, said, “Our converged solution for Kurdtel Communications will streamline processes through automation and ensure they are able to plug revenue leaks in their existing system. We have vast experience with remote deployments such as this one, making our offering even more cost-efficient by eliminating the need for our experts to travel on-site.”

The project is the newest addition to Alepo’s long list of deployments in the Middle East, which include a host of Tier-1 operators and leading communications service providers in the region.

About Kurdtel Communications

Kurdtel Communications is the first leading company in Iraq and Kurdistan providing fixed telecommunication services widely. Established in 2001 as a joint effort between the Kurdistan Regional Government and the private sector to operate and develop Sulaimaniayh PSTN, introducing efficient and effective services that help build long-term relationships with customers. Its network now covers most of Sulaimaniayh city, providing internet access to all subscribers as mutual cooperation with the (ADSL) provider company. It also provides international access and interconnect services within Sulaimaniayh through a reliable fiber optics network.

For more information, please visit https://www.kurdtel.net/

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Alepo Shortlisted for Digital Transformation Award by Telecoms World Middle East

Alepo Shortlisted for Digital Transformation Award by Telecoms World Middle East

  • Winners will be announced at an awards ceremony on September 24, as part of the two-day Telecoms World Middle East conference in Dubai
  • This is the second consecutive year Alepo has been shortlisted for a Telecoms World Middle East award
  • The nomination recognizes Alepo’s success in its own complete digital transformation, thus benefiting the telecommunications industry, particularly in the Middle East
  • The transformation has helped Alepo achieve faster project delivery, better development cadence, and the ability to do more remotely
  • Results of the transformation have been evidenced by key announcements including a comprehensive digital BSS, one of the industry’s first 5G core solutions, and a cloud-native version of Alepo’s Carrier WiFi

Tuesday, August 13, 2019, DUBAI – Digital enablement and revenue management software provider Alepo has been shortlisted for the 2019 Telecoms World Middle East Awards in the digital Transformation – Vendor category. The shortlisting recognizes Alepo’s success in the Digital transformation of its own products, processes, and tools – a transformation that has benefited the telecommunications industry, particularly in the Middle East region.

Winners will be announced on September 24 at an awards ceremony as part of the two-day Telecoms World Middle East conference to be held in Dubai.

“We’re thrilled Telecoms World Middle East recognizes our team’s efforts and dedication to digital transformation. It is a testament to our longstanding commitment for self-improvement and our mission to give operators of all sizes the ability to harness leading technologies,” said Derrick Gross, President, Alepo.

Alepo’s nomination is supported by key milestones from the last year including several new product releases, automation of its testing processes, and significant reduction of delivery efforts and timelines. Most significantly, Alepo has introduced a new comprehensive digital BSS platform, with capabilities like omnichannel customer experience, open APIs, rapid configurations, and modularization of the legacy codebase.

The BSS player has also introduced one of the industry’s first 5G core (5GC) solutions, providing authentication and subscriber management for 5G networks. The 5GC works alongside the digital BSS to monetize and deliver 5G services such as IoT and network slicing.

In addition, Alepo released a cloud-native version of its AAA solution and has since upgraded a tier-1 telco in the Middle East to its virtualized AAA – a unique deployment in that all professional services were performed remotely.

Vishal Mathur, Vice President – Solution Integration at Alepo, said, “Digital transformation is not only about technology, but also about culture, processes, and people. This is what we mean when we talk about a holistic approach and this is what we have implemented. Seeing the impact of our own transformation on our customers is truly gratifying.”

With over 1,000 attendees, 200 speakers, and 600 telcos, the annual Telecoms World Middle East Awards and conference bring together the technology, media, and telecom ecosystem to discuss and acknowledge technological developments in telecommunications. Alepo has been shortlisted from a list of eminent vendors operating in the Middle East, Central and South Asia, and North Africa.

About Telecoms World Middle East

Entering its fifteenth consecutive year in Dubai, Telecoms World Middle East is the go-to event for CXOs from across the TMT industry who want to learn how technology, innovation, variation, and partnerships can transform and diversify the future of telecommunications.

The two-day conference hosts over 1,000 attendees, 200 speakers, 75 sponsors and exhibitors from the Middle East, North Africa, East Africa, Central, and South Asia.

For more information, please visit Telecoms World Middle East 2019

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Amara Communications sees significant subscriber growth on the launch of their LTE service

Amara Communications sees significant subscriber growth on the launch of their LTE service

  • Alepo has deployed its BSS solution and Managed Services Offering (MSO), enabling Amara Communications to launch data plans
  • Launch of the data-only service, called ananda, marks Amara Communications’ entry into the burgeoning telecom market in Myanmar
  • The service provides nomadic mobility and WTTx solutions for ananda’s customers

Monday, August 13, 2018, AUSTIN, TX, USA- Amara Communications is witnessing strong growth in Myanmar, month-on-month increasing its subscriber base since the launch of its data service at the end of May 2018. The 4G LTE network is supported by a billing solution from Alepo.

A new entrant to the dynamic Myanmar telecom market, ananda, is licensed to provide services in Yangon and Mandalay regions.

Using Alepo’s BSS solution, ananda offers a range of prepaid data plans, comprising tiered service levels, volume-based quotas, and other base plans.

Vishal Mathur, VP Solution Integration at Alepo, said, “We deployed our BSS solution for this project, and were able to ensure a smooth launch within the set timeframe. Alepo’s MSO experts continue to work with Amara Communications to achieve optimized productivity in their business and network IT operations. We are proud to provide Amara Communications with the tools necessary to rapidly expand their customer base and increase market share in Myanmar.”

Alepo is experienced in assisting new service providers globally. With experts specialized in managing day-to-day operations, identifying pain points, and providing stopgaps, it is known for its expertise in launching successful mobile and fixed networks.

About Amara Communications Co., Ltd.

Amara Communications Co., Ltd. (ACS) is a subsidiary of the International Group of Entrepreneurs (IGE). IGE is a large Myanmar conglomerate with a diverse portfolio of businesses, including trade, real estate, construction, energy, financial services, hospitality, and telecommunications. IGE is one of Myanmar’s five largest conglomerates, possessing eight subsidiaries that employ more than 4,000 people.

ACS is a Network Facilities Service Individual license holder and works with a range of business partners. In October 2016, ACS won the 2.6 GHz spectrum auction to provide 4G broadband data services for regions 2 (Yangon, Ayeyarwaddy, Rakhine) and 3 (Mandalay, Sagine, Shan, Kachin, Chin) in Myanmar.

For more information, please visit https://ananda.com.mm/

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