Mauritius Telecom modernizes its WiFi services using Alepo’s carrier-grade WiFi solution

Mauritius Telecom modernizes its WiFi services using Alepo’s carrier-grade WiFi solution

  • Alepo’s WiFi Service Management Platform (SMP) enables Mauritius Telecom to keep pace with evolving customer expectations and improve its service experience
  • The transformation benefits the operator’s existing network of enterprise customers, including hotels, banks, government institutions, and special events
  • Customers can access the services using Alepo’s captive portal through different journeys, including free (OTP authentication, surveys, social media log in, video ads) and paid (digital payment, vouchers) access
  • The operator can generate advanced BI reports to create contextual offers and targeted advertisements
Wednesday, November 30, 2022, Mauritius – Evolving to keep pace with customer expectations and provide innovative new offerings, leading service provider Mauritius Telecom has revamped its WiFi network by implementing Alepo’s WiFi Service Management Platform (SMP).

The project benefits Mauritius Telecom’s growing base of enterprise customers, which includes hotels, banks, government entities, as well as those signing up for special event-based packages. The operator provides hardware such as Access Points (APs), WLAN controllers, and internet connectivity as part of its WiFi services.

Alepo’s WiFi SMP – a part of its Carrier WiFi solution – helps manage and monetize these services. It also enables the operator to support new business models and innovative services such as WiFi calling, WiFi offload, eSIM authentication, secured onboarding (BYOD), IoT enablement, and more.

Alepo’s solution provides the operator with a captive portal and enables its affiliates to build and maintain their own captive portals. The reporting module provides detailed insights into customer behavior, enabling the operator to create contextual offers and targeted advertisements. A loyalty management module helps create and manage points-based reward programs for customers.

Customers attempting to access the WiFi network are redirected to Mauritius Telecom’s captive portal – also provided as part of Alepo’s solution. They are prompted to connect to the WiFi network through free journeys such as through OTP authentication, completing a survey, logging in with their social media credentials, and watching video ads; they can also gain paid access using online payments and vouchers.

“Innovation is integral to our philosophy, and we’re pleased to partner with Alepo given their track record of successful modernization projects. Alepo’s modern and advanced WiFi solution is the perfect fit for us: it enables us to maintain our focus on providing high-quality innovative services with an unmatched customer experience while maximizing our revenue potential,” said Yoganaden Samy, Principal Telecom Engineer, Mauritius Telecom.

Sameer Bhuttoo, Director-Client Relations, Alepo, said, “Mauritius Telecom has played a pivotal role in revolutionizing telecommunications in the country, and we’re proud to partner with them on this project. Alepo’s WiFi SMP is a future-ready solution that enables Mauritius Telecom to introduce modern services and support innovation in a digitally connected world.”

About Mauritius Telecom

Mauritius Telecom serves as one of the key drivers of the socio-economic transformation of the Republic of Mauritius by creating and nurturing an environment conducive to the growth of the ICT industry, a major pillar of the country’s economy. The operator provides fixed-line, mobile, internet, TV, and mobile money services, has strategic partnerships with content providers, offers affordable fiber services for local businesses, and more. It has a customer base of 1.3 million subscribers, ranking as the leading provider of ICT services and solutions in Mauritius. From a state-owned entity, Mauritius Telecom has successfully undertaken its transition into a private company.

For more information, please visit https://www.telecom.mu/

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Boldt Group to use Alepo platform to launch WiFi in casinos and hotels across Argentina

Boldt Group to use Alepo platform to launch WiFi in casinos and hotels across Argentina

  • The group’s broadband company, SPTI, will manage the service using Alepo’s WiFi monetization solution
  • Casual users can access the service access through various journeys, while Boldt broadband subscribers can use their existing credentials
  • The ROI-driven solution will enable the operator and its casino and hotel affiliates to create and monetize captive portals and gain customer data insights to drive business success
  • Alepo’s solution, which includes its industry-leading AAA, will bolster network security
Thursday, October 27, 2022, Buenos Aires, Argentina – SPTI, a leading telecommunications carrier owned by Argentine group Boldt SA, has partnered with Alepo to provide free broadband internet access to customers at the group’s casinos and hotels across the country. Alepo’s WiFi monetization solution will help bolster security for the operator’s network as it introduces the public WiFi offering.

Once deployed, casual users will be able to access the WiFi network by watching a video, completing a survey, social media login, and other journeys that Boldt can define. It will also enable existing Boldt broadband subscribers use their credentials to access WiFi when they visit the casinos and hotels.

Alepo will deploy its WiFi monetization platform, a part of its Carrier WiFi solution, which includes its industry-leading AAA Server, WiFi Service Management Platform (SMP), and captive portals. The platform is designed to maximize ROI and will enable SPTI and Boldt’s casino and hotel affiliates to create captive portals with in-house and sponsored ads. They will be able to gather customer data through the various access journeys, leveraging advanced data analytics to segment customers and display targeted and contextual promotions to them.

Boldt’s hotspot network will include access points from four different manufacturers, all of which will be seamlessly integrated by Alepo’s vendor-agnostic platform.

“We’re pleased to partner with Alepo given their long history of successes in deploying WiFi solutions. Alepo’s WiFi monetization platform will enable us to introduce free WiFi for casino and hotel guests, helping forward our commitment towards customer service. We’re certain that we’ll be able to drive swift ROI and instantly boost CX,” said Gonzalo Llanos Pereira, Operations, SPTI-Boldt Group.

Juan Espinosa, VP Latin America, Alepo, said, “WiFi remains relevant for operators and customers, especially in closed spaces like casinos and hotels where there may be gaps in cellular connectivity. We’ve been helping service providers to deliver, manage, and monetize advanced WiFi services in the region for several years now, and we’re proud to partner with SPTI-Boldt on this deployment.”

About SPTI-Boldt Group Argentina

Boldt S.A., an Argentine group, is a leader in several domains, including information technology services, entertainment centers, resorts, gaming, and security printing. Its subsidiaries include Boldt, B-Gaming, Boldt Impresores, Trilenium Casino, Orbith, and telecommunications carrier SPTI. SPTI is Argentina’s leading wireless telecommunications company. It handles over one hundred million transactions per month and connects more than ten thousand points of presence.

For more information, please visit www.boldt.com.ar

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Alepo helps Costa Rican ISP launch free public WiFi with cloud-based solution

Alepo helps Costa Rican ISP launch free public WiFi with cloud-based solution

  • Coopeguanacaste offers free plans as part of the Zii WiFi program of telecommunications regulator Sutel
  • The service was launched last April in the presence of the country’s president
  • It is part of a US$69 million development plan through which Sutel intends to install access points in 515 public places across Costa Rica
  • The service is a hit with consumers, with over 1.3 million people logging in since launch
  • It is powered by Alepo’s cloud-based WiFi Service Management Platform, which allows Coopeguanacaste to offer and monetize superior customer journeys
Wednesday, September 08, 2021, SAN JOSÉ – Internet service provider Coopeguanacaste has introduced public WiFi in Costa Rica, as part of telecommunications regulator Sutel’s Zii WiFi initiative to improve connectivity across the country. Digital enablement and revenue management software provider Alepo has deployed their carrier WiFi platform to power the network.

The service was launched in Guanacaste in April last year in the presence of Costa Rican President Carlos Alvarado Quesada, and is part of Sutel’s Espacios Públicos Conectados (public connected spaces) plan to provide WiFi at 515 sites including parks, plazas, train stations and university campuses. To this effect, Sutel has awarded contracts totaling US$69 million to Coopeguanacaste and two other ISPs. The project is hugely beneficial to residents given that broadband connectivity is low in both urban and rural areas of the country.

Coopeguanacaste’s free WiFi offered through the Sutel program has made a significant impact in Guanacaste. Since its launch, over 1.3 million new users have signed in.

“We are growing fast, and it is encouraging to see the number of new users month after month. Alepo’s WiFi platform is helping us ensure that the service is used widely, while also enabling us to make the project a financial and operational success for the company,” said Gerardo Gutierrez, General Manager, Coopeguanacaste.

Alepo’s WiFi Service Management Platform (SMP) enables Coopeguanacaste to use surveys to offer users free WiFi in this initial phase and has several capabilities for their future growth including partnerships with location owners, WiFi roaming with an international education network, and premium plans for Coopeguanacaste subscribers.

The cloud-based solution runs on Amazon Web Services (AWS), reducing capital expenditure, while still providing seamless integration with the access controllers.

“We’re proud to help Coopeguanacaste offer a service that will facilitate a digital lifestyle for millions of people in Costa Rica. Our WiFi SMP is built to maximize revenue for the provider, and it has been customized for Coopeguanacaste’s specific needs so that they can offer their customers a superior browsing experience, beginning right from the process of connecting to their network,” said Juan Espinosa, Director, Sales, LATAM, Alepo.

Alepo has several successful WiFi deployments in the region, including with mobile operators, ISPs, and banks, and was nominated for best NVF/SDN solution at the 5G & LTE LATAM Awards in 2018.

About Coopeguanacaste

Coopeguanacaste offers competitive Internet, IPTV and IP telephony services to the communities of Guanacaste. It has a robust infrastructure capable of meeting the growing demands of the region. It is the largest cooperative in Guanacaste, aiming to lead in production, distribution and sale of information and communication technology and multiple services following the principles of corporate social responsibility and sustainable development for satisfaction of its customers, members and partners.

For more information, please visit www.coopeguanacaste.com/es/servicios/telecomunicaciones

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Buckeye Broadband partners with Alepo to launch ad-supported free internet and public WiFi

Buckeye Broadband partners with Alepo to launch ad-supported free internet and public WiFi

  • Called FreeNet, the service lets customers access free internet at home by watching an advertisement or filling in a survey
  • The service provider directs FreeNet customers to the Alepo captive portal to access the sponsored journeys; Alepo’s WiFi Service Management Platform (SMP) facilitates Buckeye Broadband in monetizing these journeys
  • Customers can gain uninterrupted ad-free access with full-service internet from Buckeye Broadband
  • The service is especially relevant for those working or studying from home during the pandemic and to enable customers to continue accessing essential internet access when they cannot clear their bills
  • Buckeye Broadband is also providing public WiFi locations where customers can access internet by selecting from time- and speed-based free (3 Mbps) and paid (4 Mbps) journeys
Monday, March 15, 2021, Toledo, Ohio – Buckeye Broadband has partnered with award-winning revenue management software provider Alepo to introduce FreeNet, an innovative new service in Toledo, giving customers free ad-sponsored internet access. FreeNet is a key initiative for Buckeye’s mission to close the digital divide in Ohio, broadening access to reliable internet for key underserved customer segments. As part of the project, the leading broadband service provider has also launched free and paid public WiFi in its stores, with plans to extend the service to public places in Ohio.

FreeNet is northwest Ohio’s first free ad-sponsored internet service. It benefits students and customers working from home during the pandemic as well as Buckeye Broadband’s customers who may not pay their bills on time. And while it has enabled the operator to continue generating revenue through advertisements while providing internet connectivity to those who need it, it has also encouraged many customers to upgrade for ad-free browsing.

In addition to catering to existing subscribers who may not pay their bills on time continue accessing the internet, new customers can also sign up for the essential service. Users are given home internet free of charge in exchange for watching a video or completing a survey every 30 minutes. Customers gain uninterrupted access as soon as they upgrade or pay their bills.

Buckeye Broadband’s network redirects customers to the Alepo captive portal, which displays personalized offers and surveys based on the customer’s location. These sponsored journeys are managed and monetized using Alepo’s WiFi Service Management Platform (SMP), a part of its Carrier WiFi solution.

The same captive portal also enables customers visiting Buckeye Broadband stores to choose from a range of speed- and time-based free (3 Mbps) and paid (4 Mbps) WiFi journeys. The service serves as a demo for customers and is expected to increase the subscriber base.

In addition to survey responses, the WiFi SMP enables Buckeye Broadband to capture user data to generate valuable BI reports that include the number of active users, viewer count for each video, their device and browser details, login time, and more.

“This project helps us further our mission to bridge the digital divide. Plus, we’re sensitive to the fact that our customers might not always be able to clear their bills on time and we wanted to put in place a mechanism that lets them continue accessing the internet. We’re excited to have partnered with Alepo to address this concern as part of our innovative FreeNet service, which also empowers us with advanced monetization capabilities through advertisements and surveys. We are pleased with the response to the time- and speed-based public WiFi access we’ve enabled at our stores,” said Geoff Shook, President and General Manager, Buckeye Broadband.

“We are happy to collaborate with Alepo given their vast experience in helping service providers around the world. Alepo has been a flexible partner that understands our market dynamics and we’re confident that with their solution, we’ll swiftly generate high ROI,” added Shook.

Derrick Gross, President, Alepo, said, “I was really thrilled when Buckeye Broadband came to us with this innovative FreeNet idea and wanted to be a part of their unique project. Sponsored data benefits all involved parties: customers, sponsors, and, of course, the service provider. Customer loyalty and innovative marketing is increasingly a challenge for internet service providers, and our WiFi SMP overcomes this challenge by offering several flexible monetization opportunities. We are proud to support Buckeye Broadband’s launch and vision to increase broadband access to their customers, which is true to the mission of Alepo.”

The broadband provider is now working on plans to offer free public WiFi through hotspots in 16 metro parks and two stadiums (one hockey and one baseball) and hopes to extend the service to other ISPs. Alepo’s WiFi SMP supports the future launch of innovative plans based on demographics, devices, locations, and time.

The project adds to Alepo’s expanding global portfolio, which includes several Carrier WiFi, AAA, virtualized AAA, digital BSS, and other deployments for leading fixed and mobile service providers around the world.

About Buckeye Broadband

Buckeye Broadband is the 23rd largest cable provider in the US offering high-speed internet service across its fiber-optic network. The company was founded more than 50 years ago as a multichannel video distributor and still offers traditional cable TV along with their streaming video, residential phone service, and residential IT solutions from their award-winning Brainiacs Technical Support Assistance. In addition to cable broadband, Buckeye Broadband also offers fiber internet service. Its fiber service is available to approximately 5,000 people.

For more information, please visit https://www.buckeyebroadband.com

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Costa Rica’s free public WiFi is overhauled with Alepo’s cloud monetization solution

Costa Rica’s free public WiFi is overhauled with Alepo’s cloud monetization solution

  • The consortium project led by PC Central is part of telecommunications regulator Sutel’s Zii WiFi initiative to help bridge the digital divide
  • The Zii WiFi site provides educational content, information on government procedures, access to entertainment material, and more
  • Users gain free internet access for four hours in exchange for filling in a survey
  • Alepo’s cloud WiFi SMP captures key user information and generates custom reports

Wednesday, November 11, 2020, SAN JOSE – Costa Rica’s PC Central has revamped their public WiFi offering using Alepo’s cloud WiFi Service Monetization Platform (SMP). Alepo’s platform enables the consortium, led by PC Central, to grant free internet access in exchange for completing a survey and uses an advanced reporting module to capture key user data.

PC Central and the consortium were assigned the contract for the deployment by the National Telecommunications Fund, Fonatel, as part of telecommunications regulator Sutel’s Zii WiFi initiative to provide connectivity to 515 digital zones, including parks, train stations, universities, and other public facilities. The initiative helps bridge the digital gap and provide internet access to urban as well as rural areas where broadband connectivity is low. As part of the initiative, the consortium deployed 70,000 meters of fiber optic cable, primarily in the cities of San José, Cartago, and Limón.

PC Central looked to Alepo after originally launching the WiFi network with another solution that could not meet the demands of the large user base and custom reports required by Sutel. Alepo was able to rapidly set up and migrate the traffic to its new cloud-based platform. Having gone live in October, the service is already making a significant impact, with over 25,000 new users signing on in the first week.

Casual users can access the service by filling in a survey through Alepo’s captive portal that asks for their age and work profile. On successful completion, they are granted four hours of free WiFi access. The captive portal redirects them to the Zii WiFi website, which provides educational content for all age groups, along with useful how-tos regarding government procedures that can be completed digitally. Users can also check their email, download apps, enjoy books, music, and videos. Returning customers are directly routed to the Zii WiFi site instead of the survey page.

In addition to the survey responses, Alepo’s advanced analytics and reporting module also captures key user information, including customized reports. This information is relayed to the site administrators, who intend to use the feedback to gain a deeper understanding of the demographic for future offerings.

Adriana Ramos, Project Head, PC Central, said, “We believe that communication is a public necessity, and we are committed to helping Sutel achieve its objective of making connectivity easily accessible to all. Alepo was our vendor of choice given its vast experience in deploying advanced cloud-based WiFi monetization solutions in the region, and it has helped bolster the capabilities of our service. We are pleased with the response we have received from users so far and are confident that the reporting and analytics capabilities of Alepo’s platform will enable us to continue improving our offerings.”

Juan Espinosa, Director LATAM, Alepo, said, “We are proud to partner with PC Central to help improve internet access across Costa Rica. Alepo’s WiFi Service Management Platform has replaced the legacy system to enable more advanced free journeys, with an improved data-gathering and analytics platform to generate custom reports requested by the service provider. We are confident that the newly revamped service will continue to gain popularity.”

About PC Central

PC Central is a leading solution integrator for information and communication technology solutions in Costa Rica. It is a Dell Technologies Titanium Partner.

For more information, please visit https://pccentralservicios.com/internet-empresarial/

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Cable & Wireless Seychelles launches public WiFi in Seychelles using Alepo’s monetization platform

Cable & Wireless Seychelles launches public WiFi in Seychelles using Alepo’s monetization platform

  • Customers can access the service at a popular resort in Victoria, and it will soon be rolled out at other resorts and major public places
  • The service includes free and paid access options that customers can purchase from a self-service portal
  • The self-care portal also lets customers monitor their usage and view purchase history
  • As part of the next phase, CWS intends to introduce WiFi offload services to existing CWS broadband users

Wednesday, October 21, 2020, Victoria, Seychelles – Leading telecommunications provider Cable & Wireless Seychelles (CWS) has launched public WiFi in the popular tourist destination of Seychelles. Digital enablement and revenue management software provider Alepo has deployed its WiFi Service Management Platform to facilitate the rollout and monetization of these services. Alepo has also included a self-care portal that lets consumers control and monitor their WiFi data usage.

Scheduled for a multi-phase release, the service is now live for casual users at a popular resort in the capital city of Victoria and will be rolled out to major resorts and other prominent public places. The second phase of the project will extend WiFi services to Cable & Wireless broadband and mobile subscribers with seamless WiFi offload.

Cable & Wireless has made WiFi available through both free and paid journeys. Customers can purchase volume, time, and speed-based offers and vouchers, as well as control and monitor their usage, from the self-care portal. When logged in to the portal, customers can also see the network of WiFi hotspots, special promotions from CWS, and their purchase history.

Shoaib Khan, Chief Technology Officer at CWS, said, “We’ve observed a growing level of digital sophistication of consumers. Both residents and tourists have high connectivity demands that can best be serviced by WiFi, and the ability to control their data usage through the self-care portal further augments the customer experience.”

“We are increasingly seeing that consumer engagement and loyalty depend on the quality of digital interaction with the operator. To that end, our advanced self-management portal for WiFi offers a consistent and complete engagement platform for CWS’s customers,” said Vishal Mathur, VP – Solution Integration, Alepo.

Seychelles, an archipelago of 115 islands and home to two UNESCO World Heritage Sites, relies heavily on tourism from European countries like Germany, United Kingdom, France, Italy, and Switzerland, as well as India and the UAE.

About Cable & Wireless Seychelles

Cable & Wireless Seychelles (CWS) is the leading telecommunications company in the country, having started by establishing the first connection from Seychelles to the rest of the world in 1983, to now being Seychelles’ provider of choice. CWS connects businesses, homes, and individuals with revolutionary state-of-the-art solutions delivered on the fastest LTE 4G+ network, the only 5G network in Seychelles, and an advanced fiber-optic link.

As the first and only quad-play provider in Seychelles, they offer a full range of communications and entertainment services such as IPTV, broadband internet, telephony, and mobile for residential and business customers.

Being a 100% Seychellois-owned company, they are dedicated to delivering the best telecommunication services, reliable connections, and the best customer service experience to Seychelles.

For more information on their products and services, please visit www.cwseychelles.com

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