SaskTel launches all-digital service called Lüm Mobile using Alepo’s Zero-Touch Network Solution in Canada

SaskTel launches all-digital service called Lüm Mobile using Alepo’s Zero-Touch Network Solution in Canada

  • The service is 100% self-serve, enabling all customer interactions through Lüm Mobile’s website or mobile app
  • Customers can fully manage their accounts online: to sign up, personalize their service, and get help through a chatbot, forums, and FAQs
  • The unique membership-only service does not have monthly plans or billing dates, and the data does not expire; customers buy data only when they need it
  • Alepo’s Zero-Touch Network Solution is deployed in the cloud, so the operator does not need to manage any network infrastructure or IT systems

Monday, December 20, 2021, Regina, Canada – Leading communications service provider SaskTel has launched its fully digital mobile service, Lüm Mobile, using digital enablement expert Alepo’s Zero-Touch Network Solution. Available to residents of Saskatchewan, Lüm Mobile has no stores or customer-facing agents. The unique self-serve model reimagines the subscriber experience. Customers sign up for and manage their own services completely online, through Lüm Mobile’s website or app.

The service has no monthly plans and billing dates. Instead, subscribers purchase a Lüm Mobile membership and then buy data that enables voice, SMS, and data. They buy data and recharge only when they need to, as the data never expires. In effect, they pay only for the data, calls, and texts that they use, and because there’s no expiration date, they never lose any unused data as long as they keep an active membership.

Services such as unlimited calling are charged only if subscribers want them as add-ons. There are no data caps or throttling, and subscribers benefit from the superior coverage of SaskTel’s existing network.

The service provider also seeks to create a sense of community and a way to give back in Saskatchewan, supporting a social cause to help the environment through the Bloom with Lüm program.

Alepo’s Zero-Touch Network Solution – which includes Digital BSS, omnichannel chatbot support, online charging, policy control, promotions management, and more – enables the fully digital mobile model. It ensures that Lüm Mobile customers can control all aspects of their subscriptions, from self-onboarding to resolving issues through a chatbot and using community forums and FAQs. Support is completely automated, so it is instant and always available.

On the network front, Alepo’s solution enables end-to-end automation. The network infrastructure is fully hosted on the cloud, so the operator does not need to manage any IT systems or resources, allowing its internal teams to focus on driving business success and delivering an innovative customer experience. The Alepo platform helps the operator keep costs low and provide affordable services.

“Lüm Mobile is designed to empower our subscribers and to shed light on change – for both their mobile service and the environment. Alepo’s solution has helped us build an advanced digital mobile service with a new membership model that makes data services affordable. We’re excited to launch this sub-brand where users take control to sign up, personalize their service, and access automated support anytime and from any place,” said Doug Burnett, SaskTel President and CEO.

Alepo President Derrick Gross said, “At Alepo, our philosophy is to enable CSPs like SaskTel to create cutting-edge services that make life easier for their customers while helping them drive ROI. We’re proud to have partnered with SaskTel to develop the modern and innovative Lüm Mobile service. Alepo’s Zero-Touch Network Solution leverages the latest technology to keep pace with evolving customer expectations for a fully digital and self-serve network offering.”

About SaskTel

SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, Canada, with over $1.3 billion in annual revenue and approximately 1.4 million customer connections. SaskTel and its wholly owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet, wireless data, maxTV, data center, cloud-based services, security monitoring, advertising, and international software and consulting services.

For more information on SaskTel, please visit https://www.sasktel.com

To know more about Lüm Mobile, please visit https://lum.ca/

 

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Cable IPTV player VNet Services enters FTTH market using Alepo’s fixed broadband solution

Cable IPTV player VNet Services enters FTTH market using Alepo’s fixed broadband solution

  • The IPTV provider has onboarded 20 multi-system operators and 4,000 local cable operators as affiliates, who will be responsible for onboarding broadband customers
  • VNet has introduced combo plans, IPTV upgrade offers, and device add-ons for its existing cable television customers
  • As part of its fixed broadband solution, Alepo has deployed its AAA, Digital BSS, and affiliate management modules
  • The deployment includes Alepo’s web and mobile self-care, enabling customers to access 24×7 support and make online bill payments

Tuesday, October 05, 2021, Hyderabad, India – In response to increasing post-pandemic data demands, Indian cable television provider VNet has entered the fiber broadband market as an internet service provider (ISP). In addition to attracting new customers, the service provider is also drawing from its existing customer base of 1.6 million cable TV subscribers.

Launched in May, the high-speed service will be available in the Indian states of Andhra Pradesh and Telangana. In addition to direct subscribers that VNet has already begun onboarding in the system, the operator’s affiliates, including 20 multi-system operators (MSOs) and over 4,000 local cable operators (LCOs), have also been migrated. The system now has around 50K subscribers.

VNet has introduced a range of combo plans and IPTV upgrade offers for its cable TV customers, as well as offering device add-ons that let customers enjoy broadband using their existing televisions. VNet is working on plans to use this platform to eventually upgrade all their cable TV subscribers to IPTV.

Alepo has deployed its fixed broadband solution, including key modules for affiliate management, digital BSS, CRM, billing, AAA, data monetization, voucher management, product catalog, IPoE notification portal, and more. The deployment lets VNet carry out all BSS/OSS operations such as customer onboarding through affiliates, provisioning, service activation, maintaining the customer lifecycle, billing and invoicing, and enabling 24×7 customer support through web and mobile self-care.

Affiliates will be able to directly onboard customers through the Alepo CRM, and a payment gateway integration in the web and mobile self-care will enable customers to pay online for the services they purchase.

Alepo has developed customizations to accommodate the operator’s IPoE subscribers who were unable to access the service, ensuring that they are authenticated and redirected to the captive portal. These subscribers can seamlessly access the network after a one-time login using their credentials. The system also equips the affiliates with a custom feature that enables them to track which customers are online and terminate sessions when needed.

“Our goal is to provide reliable cutting-edge services at competitive prices and to emerge as a trusted name in the region’s fiber broadband market. Through this new service, our customers enjoy high-speed fiber internet in their homes, especially relevant given the ongoing cultural shift to working from home. Alepo is our vendor of choice as it has a rich track record of fiber broadband successes. As we enter the ISP market, we are confident that Alepo’s solution will enable us to swiftly realize ROI and fully monetize our network offerings,” said R. Srinivasa Raju, Director, VNet.

Prabhakar Kakarakayala, VP-Client Relations, Alepo, said, “Our fixed broadband solution is designed to optimize ISP business functions, enabling VNet to rapidly introduce modern and advanced plans. With our affiliate and reseller modules, VNet can easily manage operations with its large number of partners to scale the sale of its services.”

About VNet

Vnetservices Cable & Datacom Limited is one of the leading cable television service providers in Andhra Pradesh, India. It also provides cable television services through its wholly-owned subsidiary, Vnet Digital Private Limited, which is one of the largest multi-system operators in India. The company aims to be a single point access provider, bringing into the home and workplace a converged world of information, entertainment, and services.

For more information, please visit https://vnetservices.in

 

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Peru’s Orocom S.A.C. to deliver FTTx rural broadband with Alepo Digital BSS/OSS

Peru’s Orocom S.A.C. to deliver FTTx rural broadband with Alepo Digital BSS/OSS

  • Orocom S.A.C. is a system integrator delivering fiber access and transport networks in several regions of Peru, as part of the Regional Projects for Broadband Installation for Integral Connectivity and Social Development for Junin, Puno, Moquegua and Tacna.
  • Alepo will deploy its high-performance Digital BSS/OSS and Network Management System (NMS)
  • The deployment will enable centralized and remote management of the network
  • The project is scheduled for a September launch

Tuesday, April 20, 2021, Peru – As part of its connectivity projects for rural development of ICT, leading telco Orocom S.A.C. (Orocom) has partnered with digital enablement solutions provider Alepo for a BSS/OSS and Network Management System (NMS) in the regions of Puno, Junín, Tacna y Moquegua. Alepo’s solutions will facilitate Orocom to improve efficiency by centrally managing various devices and components in the network.

Set for completion in September, the project will enable remote administration of the entire network with the monitoring of thousands of sensors, devices, and actuators. This network optimization solution will improve Orocom’s quality of service across its access and transport network sites and bring new high-speed connectivity to underserved regions, including over 600,000 citizens, 1,097 state-run school premises, 559 health facilities, and 70 police units.

The solution’s advanced reporting (OLAP) capabilities will enable Orocom to create reports and graphs based on customer profiles, plans, subscriptions, usage, operations, tickets, inventory, service orders, and more. In addition, Alepo’s Omnichannel Self-Care will offer subscribers a personalized and interactive on-device experience, through which Orocom can enable them to view account details, invoices, payment receipts, usage history, and more.

Alepo’s integrated product suite includes CRM, Product Catalog, Order Management, and Billing modules with powerful microservice architecture. In combination, these modules will manage the entire workflow, from the points of sale (POS) and order confirmation to receiving payments from subscribers. This architecture will enhance flexibility, responsiveness, and efficiency while integrating with external systems to deliver a powerful end-to-end experience.

Juan Espinosa, Director LATAM at Alepo, said, “We are excited to partner with Orocom and help them introduce new high-speed broadband access to rural areas of Peru with our BSS/OSS and network monitoring solutions. Orocom’s goals with this project are core to our mission and we’re looking forward to a long and successful relationship.”

About Orocom S.A.C.

Founded in 2018, Orocom S.A.C. is a telecommunications company responsible for developing connectivity projects in the Puno, Junín, Moquegua and Tacna regions, after being awarded the Regional Projects for Broadband Installation for Integral Connectivity and Social Development for those regions. These projects have been awarded by the Ministry of Transport and Communications (MTC) and their monitoring is in charge of the National Telecommunications Program (Pronatel).

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Alsard Fiber and Cellnet partner with Alepo for digital BSS and affiliate management

Alsard Fiber and Cellnet partner with Alepo for digital BSS and affiliate management

  • The project will benefit the two service providers’ ADSL, FTTH, WiFi broadband networks
  • Alepo will deploy a billing system with advanced security and automation features to stop existing revenue leaks
  • The billing system will include centralized affiliate management to streamline processes
  • Customers will have access to web and mobile self-care, reducing their dependence on physical stores and points of sale
  • The solution will also support Alsard Fiber in launching and monetizing public WiFi services, which it intends to introduce in the near future

Thursday, December 17, 2020, AUSTIN – Alsard Fiber and its subsidiary Cellnet are set to modernize their networks using a multi-tenant solution from digital enablement and revenue management software provider Alepo. The solution will include a centralized billing system with automated security features for zero revenue leakage, centralized affiliate management, and web and mobile self-care, as well as the capability to launch and monetize public WiFi services in the future.

Simplifying and streamlining the management of affiliates, Alepo’s digital BSS will benefit wholesale service provider Alsard Fiber’s growing list of broadband clients, which currently includes 15 affiliates and over 1,000 resellers. The same benefit will also be extended to its sister company Cellnet’s FTTH and ADSL resellers. While affiliates will enjoy a faster and more seamless digital experience, the service providers will be able to lower operational costs, improve revenue, and optimize resource utilization.

The two companies will be able to prevent revenue loss caused by erroneous billing through enhanced security features that their existing system is unable to provide. Alepo’s system offers increased security against hacking and eliminates manual data inputs to minimize errors.

Cellnet’s subscribers will have access to web and mobile self-care to recharge their accounts, change their plans, log complaints about any issues they face, and more.

Alepo will deploy its Digital Business Support System (BSS) with billing, CRM, affiliate management, and mobile and web self-care, as well as its scalable AAA application to enable the service providers top performance with growing subscriber counts and usage demands.

Alsard Fiber also plans to introduce public WiFi in the near future. Alepo is deploying its WiFi Service Management Platform (SMP) to launch and monetize these public hotspots with various paid and free use-cases such as bundled ISP packages and sponsored data with advertisements.

“We knew we needed to upgrade our system when we pinpointed certain discrepancies in billing that were causing revenue loss. Further, we currently maintain each of our affiliates in a different server. Alepo’s centralized billing system will ensure more secure and efficient processes and streamline affiliate management, helping us meet our true revenue potential. Alepo’s digital self-care platform will enable us to empower our customers with web and mobile options, so they no longer need to visit resellers or points of sale in person,” said Firya M. Ali, Chairman and Owner of Alsard and Cellnet.

Vishal Mathur, VP-Solution Integration, Alepo, said, “We’re pleased to partner with Alsard Fiber and Cellnet to help improve their network as they digitize their self-care to empower customers. From the network aspect, our solution is designed to iron out the existing system’s vulnerabilities and will result in improved revenue. The centralized platform will enable Alsard Fiber and Cellnet to streamline affiliate management, ensuring faster and more efficient processes that will lower operational costs.”

The project is underway and is expected to be complete within an accelerated timeframe.

About Alsard Fiber

Founded in 2007, Alsard Fiber is a leading wholesaler of IP services in all regions and provinces of Iraq. Working with leading IP providers in Europe and using fiber optic technology, Alsard Fiber delivers the highest possible quality of service. The IP from Europe is delivered via two separate redundant routes. Customers are offered a dedicated symmetrical bandwidth, not shared capacity. Alsard Fiber has a team of IT experts who provide 24/7 technical support. All Alsard Fiber’s customers can benefit from Dedicated Internet Access (DIA), Dedicated Redundant Line for backup purposes, 24/7 technical support, and no filtering, monitoring, or censorship.

For more information, please visit http://www.alsardfiber.com/

About Cellnet

Cellnet was founded in 2006 as the first commercial Internet Service Provider (ISP) in Iraq-North/Sulimanyah city. It played a major role in building internet infrastructure in Iraq/North, earning the company a reputation for providing fast and stable internet access and innovative solutions for their individual as well as corporate customers.

For more information, please visit http://cell-net.net/

 

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Eswatini Mobile overhauls and modernizes network with Alepo digital transformation

Eswatini Mobile overhauls and modernizes network with Alepo digital transformation

  • Using Alepo’s Digital Business Support System (BSS) and PCRF, the service provider has overhauled its network and introduced new advanced offerings
  • Alepo executed its digital transformation remotely, in phases, and within rapid time constraints
  • Alepo’s systems have solved network disruptions caused by legacy vendors and improved network availability
  • The operator will also enable 24×7 customer support using Alepo’s omnichannel self-care platform

Wednesday, November 4, 2020, AUSTIN  – Eswatini Mobile, a leading service provider in the Kingdom of Eswatini, has modernized its network using digital enablement software solutions provider Alepo’s Digital Business Support System (BSS). The new platform enables the operator to introduce a host of advanced prepaid and hybrid LTE plans, digitize customer experience with a modern web and mobile self-care, and fix network outages that were impacting its voice and data customers.

Eswatini Mobile’s legacy systems were causing network outages, making an urgent transformation necessary to improve customer experience. With Alepo’s BSS transformation, Eswatini Mobile has upgraded from its legacy multi-vendor setup to a single platform for all BSS functionalities. Along with the BSS, Alepo has deployed its PCRF, interconnect billing, roaming, self-care, and other modules. Under strict timelines, the entire project was deployed rapidly and remotely, in keeping with ongoing pandemic-related travel restrictions.

The platform has enabled Eswatini Mobile to offer its customers the flexibility of choice, having introduced prepaid as well as hybrid or cyclic prepaid plans that enable different tariffs to be applied based on peak and off-peak times of the day. The operator can now also manage dunning actions and has already seen a reduction in outstanding payments.

Eswatini Mobile now has access to business intelligence reports facilitated by the advanced analytics module, enabling targeted promotions and personalized plans and offers based on individual customer needs.

Alepo has also provided its web self-care and mobile app, which will enable Eswatini Mobile’s customers to access 24x7x365 support. In addition to facilitating swift issue resolution, it will also offer customers more control over their accounts, empowering them to view and manage their plans and data usage.

“Our primary objective is to offer superior customer experience and we’re consistently working on improving our services to meet our customers’ needs. Alepo’s phased approach to digital transformation has helped us bolster our network and services without disruptions. We intend to introduce a host of advanced and innovative plans in the future using the Alepo platform,” said Genius Sihlongonyane, Chief Information Officer, Eswatini Mobile.

Sihlongonyane added, “Our key business drivers for this project were migrating to a converged platform to ensure consistent support, and switching to an on-premise set-up to reduce network disruptions that we faced with our legacy system as it was offsite. We’re already seeing improvements in our processes as Alepo’s Digital BSS provides many automation features, improving our network availability and customer experience.”

Sameer Bhuttoo – Director of Africa at Alepo, said, “We share Eswatini Mobile’s vision to strive for the best customer experience and are happy to be their digital transformation partner. Alepo’s subscriber migration was completed in record time, and we look forward to working with Eswatini Mobile on further enhancements, optimizing processes, and ushering in a new network experience for their subscribers.”

About Eswatini Mobile Ltd.

Eswatini Mobile Limited (formerly known as Swazi Mobile Limited) was set up as a Special Purpose Vehicle (SPV) to apply for a license to build and operate a mobile telecommunications network in the Kingdom of Eswatini. The service provider offers a range of prepaid and postpaid voice and data services including roaming plans.

For more information, please visit https://swazimobile.com/

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Kurdtel Communications set to modernize its fixed-line network with Alepo platform

Kurdtel Communications set to modernize its fixed-line network with Alepo platform

  • Alepo’s automated and convergent fixed IN platform will replace the PSTN operator’s legacy system
  • The full IN replacement will include IN-OCS, IVR, voucher management, reporting, interconnect partner management, and more
  • The converged offering will enable Kurdtel Communications to manage all its services from a single platform with support for future growth and the addition of new services
  • The platform will plug revenue leaks in the legacy system, automate processes, and improve customer experience
  • The entire deployment will be executed remotely

Monday, September 28, 2020, SULAIMANIAYH – Leading fixed-line operator Kurdtel Communications is modernizing its systems with a full fixed IN replacement from digital enablement and revenue management software provider Alepo. Apart from automating processes and improving customer experience, the new system will plug revenue leaks that the legacy system is unable to handle. The entire deployment will be remotely executed.

Kurdtel Communications’ legacy system offers limited flexibility, has hardware and support issues, and is slow and prone to errors because of the many manual processes it requires. As a result, the service provider faces revenue losses that are easily preventable using an automated platform like Alepo’s.

As part of its solution, Alepo will provide a full IN replacement, with voice charging for fixed-line customers that includes SCP, IVR, OCS, CRM, voucher management, reporting, and more, as well as international interconnect partner management. The convergent platform will enable the operator to manage its existing services from a single solution. It will enable support for new services and additional licenses Kurdtel Communications may choose to add in the future.

“Our legacy system had become problematic for our operations. We needed to upgrade to a more modern and convergent platform that could more efficiently support our existing services as well as support our vision for future expansion of our business in the region. Alepo was the best technical and commercial fit, and we are confident that their fixed IN platform will help us improve revenue while enabling us to renew our commitment to offering unparalleled services to our customers,” said Yaseen Mohammed Mustafa, CEO, Kurdtel Communications.

Vishal Mathur, VP – Solution Integration, Alepo, said, “Our converged solution for Kurdtel Communications will streamline processes through automation and ensure they are able to plug revenue leaks in their existing system. We have vast experience with remote deployments such as this one, making our offering even more cost-efficient by eliminating the need for our experts to travel on-site.”

The project is the newest addition to Alepo’s long list of deployments in the Middle East, which include a host of Tier-1 operators and leading communications service providers in the region.

About Kurdtel Communications

Kurdtel Communications is the first leading company in Iraq and Kurdistan providing fixed telecommunication services widely. Established in 2001 as a joint effort between the Kurdistan Regional Government and the private sector to operate and develop Sulaimaniayh PSTN, introducing efficient and effective services that help build long-term relationships with customers. Its network now covers most of Sulaimaniayh city, providing internet access to all subscribers as mutual cooperation with the (ADSL) provider company. It also provides international access and interconnect services within Sulaimaniayh through a reliable fiber optics network.

For more information, please visit https://www.kurdtel.net/

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