Eswatini Mobile overhauls and modernizes network with Alepo digital transformation

Eswatini Mobile overhauls and modernizes network with Alepo digital transformation

  • Using Alepo’s Digital Business Support System (BSS) and PCRF, the service provider has overhauled its network and introduced new advanced offerings
  • Alepo executed its digital transformation remotely, in phases, and within rapid time constraints
  • Alepo’s systems have solved network disruptions caused by legacy vendors and improved network availability
  • The operator will also enable 24×7 customer support using Alepo’s omnichannel self-care platform

Wednesday, November 4, 2020, AUSTIN – Eswatini Mobile, a leading service provider in the Kingdom of Eswatini, has modernized its network using digital enablement software solutions provider Alepo’s Digital Business Support System (BSS). The new platform enables the operator to introduce a host of advanced prepaid and hybrid LTE plans, digitize customer experience with a modern web and mobile self-care, and fix network outages that were impacting its voice and data customers.

Eswatini Mobile’s legacy systems were causing network outages, making an urgent transformation necessary to improve customer experience. With Alepo’s BSS transformation, Eswatini Mobile has upgraded from its legacy multi-vendor setup to a single platform for all BSS functionalities. Along with the BSS, Alepo has deployed its PCRF, interconnect billing, roaming, self-care, and other modules. Under strict timelines, the entire project was deployed rapidly and remotely, in keeping with ongoing pandemic-related travel restrictions.

The platform has enabled Eswatini Mobile to offer its customers the flexibility of choice, having introduced prepaid as well as hybrid or cyclic prepaid plans that enable different tariffs to be applied based on peak and off-peak times of the day. The operator can now also manage dunning actions and has already seen a reduction in outstanding payments.

Eswatini Mobile now has access to business intelligence reports facilitated by the advanced analytics module, enabling targeted promotions and personalized plans and offers based on individual customer needs.

Alepo has also provided its web self-care and mobile app, which will enable Eswatini Mobile’s customers to access 24x7x365 support. In addition to facilitating swift issue resolution, it will also offer customers more control over their accounts, empowering them to view and manage their plans and data usage.

“Our primary objective is to offer superior customer experience and we’re consistently working on improving our services to meet our customers’ needs. Alepo’s phased approach to digital transformation has helped us bolster our network and services without disruptions. We intend to introduce a host of advanced and innovative plans in the future using the Alepo platform,” said Genius Sihlongonyane, Chief Information Officer, Eswatini Mobile.

Sihlongonyane added, “Our key business drivers for this project were migrating to a converged platform to ensure consistent support, and switching to an on-premise set-up to reduce network disruptions that we faced with our legacy system as it was offsite. We’re already seeing improvements in our processes as Alepo’s Digital BSS provides many automation features, improving our network availability and customer experience.”

Sameer Bhuttoo – Director of Africa at Alepo, said, “We share Eswatini Mobile’s vision to strive for the best customer experience and are happy to be their digital transformation partner. Alepo’s subscriber migration was completed in record time, and we look forward to working with Eswatini Mobile on further enhancements, optimizing processes, and ushering in a new network experience for their subscribers.”

 

About Eswatini Mobile Ltd.

Eswatini Mobile Limited (formerly known as Swazi Mobile Limited) was set up as a Special Purpose Vehicle (SPV) to apply for a license to build and operate a mobile telecommunications network in the Kingdom of Eswatini. The service provider offers a range of prepaid and postpaid voice and data services including roaming plans.

For more information, please visit https://swazimobile.com/

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Telecom Vanuatu Limited begins network modernization with Alepo solutions

Telecom Vanuatu Limited begins network modernization with Alepo solutions

  • Alepo has upgraded the legacy system to its Digital BSS and the latest version of AAA for the operator’s fixed data services
  • The upgraded system supports offers based on fair usage policies, as well as happy hours enabling Telecom Vanuatu to implement free nighttime browsing
  • Telecom Vanuatu’s customers can now easily purchase data add-ons

Friday, October 16, 2020, Vanuatu – Telecom Vanuatu Limited (TVL) has begun modernizing its network using solutions by digital enablement firm Alepo, making significant improvements to its billing, charging, and authentication systems.

The modernization will be carried out in phases, through which TVL intends to digitize and automate its data service offerings on Alepo’s advanced platform. So far, the operator has upgraded from Alepo’s legacy business support systems (BSS) to its Digital BSS, as well as upgrading to the latest version of AAA, for its fixed data services.

The upgraded system supports fair usage policy offers and Telecom Vanuatu has implemented happy hours allowing free nighttime browsing. The operator has also introduced web support using Alepo’s Omnichannel Self-Care for its data-service customers. These customers can now easily purchase data add-ons.

“In our longstanding association with Alepo, they have always proven their reliability as a solutions provider. We were confident in their ability to rapidly deliver key requirements for this upgrade, and they have surpassed our expectations. We are equally excited about their systematic approach to fully digitize our service offerings,” said Thomas Bruce, CTO of TVL.

Vishal Mathur, Vice President – Solution Integration, Alepo, said, “We often recommend phased digitalization to our customers. First, we validate key use cases, allowing the customer to introduce new offers and build digital engagement channels. Then we perform a full transformation, providing advanced capabilities to automate all service offerings across the system.”

This modernization project adds to Alepo’s growing list of deployments in the Pacific Islands. The revenue management software provider has helped transform the telecommunications landscape for several nations in the region, including enabling the launch of LTE in three countries. In addition to digital BSS transformation, its key Pacific deployments extend to carrier WiFi, LTE enablement, data charging, and AAA transformation, among others.

About TVL

Telecom Vanuatu Limited (TVL) was created in 1978 and is Vanuatu’s first provider for landline, GSM, internet, and 4G+ (mobile internet).

TVL is the largest corporate contributor to Vanuatu’s national economy – since 2002, it has paid more than 1.8 billion vatus to the government in fees, charges and taxes. A World Bank study shows that telecommunication prices in Vanuatu are among the cheapest in the region.

TVL has fixed lines on four main islands; Efate, Santo, Malakula, and Tanna, and 85 percent of the population is covered by their mobile network.

For more information, visit tvl.vu

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Alepo’s Digital BSS facilitates Tuvalu Telecommunications Corporation’s next phase of modernization and convergence

Alepo’s Digital BSS facilitates Tuvalu Telecommunications Corporation’s next phase of modernization and convergence

  • Alepo had initially deployed a billing solution for TTC’s LTE and WiFi services in 2017
  • On validating its success, TTC expanded its scope to a single convergent platform for all services
  • The unified convergent platform offers support for 3G, LTE, and fixed-line subscribers
  • Using Alepo’s web self-care portal and mobile app, TTC enables its customers to self-manage all their services – fixed-line, WiFi, and mobile – from a single web interface

Friday, November 22, 2019, Funafuti, Tuvalu– Tuvalu Telecommunications Corporation (TTC) has completed the extension of Alepo’s digital BSS platform it deployed for LTE and WiFi services to support convergent billing and charging for all its telecommunications offerings, including previous generation fixed and mobile voice services.

TTC first launched data services on LTE and WiFi in Tuvalu in 2017 by employing Alepo’s expertise as an award-winning revenue management software provider, in partnership with Blue Arcus Technologies Inc. The success of this deployment validated the strengths of Alepo’s solution and confirmed the decision to converge all services onto the platform.

“On initial launch of LTE, our subscribers on previous-generation devices were still managed by our legacy system. On seeing the flexibility and capabilities of Alepo’s digital BSS and the strength of the team that delivered the solution, we decided to move ahead with one unified convergent platform for fixed-line, GSM, 4G, and WiFi services. Alepo’s single platform gives us modern capabilities while reducing our costs,” said Simeti Lopati, CEO of TTC.

TTC now enjoys increased flexibility and the ability to roll out convergent offerings. With Alepo’s web self-care portal and mobile app, TTC’s customers can self-manage all their services – fixed-line, WiFi, and mobile – from a single web interface.

As many of Tuvalu’s residents still use feature phones and previous generation 3G handsets, the new platform supports Circuit Switched Fallback (CSFB), 3G, 4G, PSTN, SMS, and MMS. The system also creates a seamless upgrade path to support newer handsets as the market evolves.

Vishal Mathur, Vice President – Solution Integration at Alepo, said, “We often recommend that our customers take a phased approach to digitalization: deploy, validate, expand. Our deployment for TTC illustrates the benefits of this approach with seamless integration and migration along the way. We are among few vendors to have the portfolio and capabilities for validating key use cases and then expanding to a full convergent BSS.”

Naren Yanamadala, CEO of Blue Arcus, said, “We are pleased to complete our joint vision in providing a single convergent platform for mobile and fixed-line data, voice, and SMS services. Having moved from supporting next-generation mobile services to providing end-to-end management of all communication services is a big vote of confidence in Blue Arcus, Alepo, and our partnership. Alepo’s proven industry experience and expertise in providing BSS and converged billing solutions are reflected in this project.”

About Tuvalu Telecommunications Corporation

Tuvalu Telecommunications Corporation (TCC) is a state-owned enterprise of the Tuvalu government and currently the country’s only operator. TTC provides fixed-line telephone communications and internet services to subscribers on each island. Mobile service is available in Funafuti, with plans to commence in the rest of the islands in 2020. Apart from a few services operated by the ICT department and other government agencies, TTC owns and operates most of the ICT and telecommunications infrastructure in the country. TTC is a reseller of Sky Pacific Satellite TV service, previously owned by Fiji Television Limited.

About Blue Arcus

Blue Arcus Technologies, Inc. is a California-based company that specializes in providing cost-effective mobile network solutions across the globe. The company also addresses telecommunications needs through its rural and remote community solutions, maritime and ferry solutions, tactical and emergency solutions, and mobile network solutions.

For more information, please visit www.bluearcus.com

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Amara Communications sees significant subscriber growth on the launch of their LTE service

Amara Communications sees significant subscriber growth on the launch of their LTE service

  • Alepo has deployed its BSS solution and Managed Services Offering (MSO), enabling Amara Communications to launch data plans
  • Launch of the data-only service, called ananda, marks Amara Communications’ entry into the burgeoning telecom market in Myanmar
  • The service provides nomadic mobility and WTTx solutions for ananda’s customers

Monday, August 13, 2018, AUSTIN, TX, USA- Amara Communications is witnessing strong growth in Myanmar, month-on-month increasing its subscriber base since the launch of its data service at the end of May 2018. The 4G LTE network is supported by a billing solution from Alepo.

A new entrant to the dynamic Myanmar telecom market, ananda, is licensed to provide services in Yangon and Mandalay regions.

Using Alepo’s BSS solution, ananda offers a range of prepaid data plans, comprising tiered service levels, volume-based quotas, and other base plans.

Vishal Mathur, VP Solution Integration at Alepo, said, “We deployed our BSS solution for this project, and were able to ensure a smooth launch within the set timeframe. Alepo’s MSO experts continue to work with Amara Communications to achieve optimized productivity in their business and network IT operations. We are proud to provide Amara Communications with the tools necessary to rapidly expand their customer base and increase market share in Myanmar.”

Alepo is experienced in assisting new service providers globally. With experts specialized in managing day-to-day operations, identifying pain points, and providing stopgaps, it is known for its expertise in launching successful mobile and fixed networks.

About Amara Communications Co., Ltd.

Amara Communications Co., Ltd. (ACS) is a subsidiary of the International Group of Entrepreneurs (IGE). IGE is a large Myanmar conglomerate with a diverse portfolio of businesses, including trade, real estate, construction, energy, financial services, hospitality, and telecommunications. IGE is one of Myanmar’s five largest conglomerates, possessing eight subsidiaries that employ more than 4,000 people.

ACS is a Network Facilities Service Individual license holder and works with a range of business partners. In October 2016, ACS won the 2.6 GHz spectrum auction to provide 4G broadband data services for regions 2 (Yangon, Ayeyarwaddy, Rakhine) and 3 (Mandalay, Sagine, Shan, Kachin, Chin) in Myanmar.

For more information, please visit https://ananda.com.mm/

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