Eswatini Mobile overhauls and modernizes network with Alepo digital transformation

Eswatini Mobile overhauls and modernizes network with Alepo digital transformation

  • Using Alepo’s Digital Business Support System (BSS) and PCRF, the service provider has overhauled its network and introduced new advanced offerings
  • Alepo executed its digital transformation remotely, in phases, and within rapid time constraints
  • Alepo’s systems have solved network disruptions caused by legacy vendors and improved network availability
  • The operator will also enable 24×7 customer support using Alepo’s omnichannel self-care platform

Wednesday, November 4, 2020, AUSTIN – Eswatini Mobile, a leading service provider in the Kingdom of Eswatini, has modernized its network using digital enablement software solutions provider Alepo’s Digital Business Support System (BSS). The new platform enables the operator to introduce a host of advanced prepaid and hybrid LTE plans, digitize customer experience with a modern web and mobile self-care, and fix network outages that were impacting its voice and data customers.

Eswatini Mobile’s legacy systems were causing network outages, making an urgent transformation necessary to improve customer experience. With Alepo’s BSS transformation, Eswatini Mobile has upgraded from its legacy multi-vendor setup to a single platform for all BSS functionalities. Along with the BSS, Alepo has deployed its PCRF, interconnect billing, roaming, self-care, and other modules. Under strict timelines, the entire project was deployed rapidly and remotely, in keeping with ongoing pandemic-related travel restrictions.

The platform has enabled Eswatini Mobile to offer its customers the flexibility of choice, having introduced prepaid as well as hybrid or cyclic prepaid plans that enable different tariffs to be applied based on peak and off-peak times of the day. The operator can now also manage dunning actions and has already seen a reduction in outstanding payments.

Eswatini Mobile now has access to business intelligence reports facilitated by the advanced analytics module, enabling targeted promotions and personalized plans and offers based on individual customer needs.

Alepo has also provided its web self-care and mobile app, which will enable Eswatini Mobile’s customers to access 24x7x365 support. In addition to facilitating swift issue resolution, it will also offer customers more control over their accounts, empowering them to view and manage their plans and data usage.

“Our primary objective is to offer superior customer experience and we’re consistently working on improving our services to meet our customers’ needs. Alepo’s phased approach to digital transformation has helped us bolster our network and services without disruptions. We intend to introduce a host of advanced and innovative plans in the future using the Alepo platform,” said Genius Sihlongonyane, Chief Information Officer, Eswatini Mobile.

Sihlongonyane added, “Our key business drivers for this project were migrating to a converged platform to ensure consistent support, and switching to an on-premise set-up to reduce network disruptions that we faced with our legacy system as it was offsite. We’re already seeing improvements in our processes as Alepo’s Digital BSS provides many automation features, improving our network availability and customer experience.”

Sameer Bhuttoo – Director of Africa at Alepo, said, “We share Eswatini Mobile’s vision to strive for the best customer experience and are happy to be their digital transformation partner. Alepo’s subscriber migration was completed in record time, and we look forward to working with Eswatini Mobile on further enhancements, optimizing processes, and ushering in a new network experience for their subscribers.”

About Eswatini Mobile Ltd.

Eswatini Mobile Limited (formerly known as Swazi Mobile Limited) was set up as a Special Purpose Vehicle (SPV) to apply for a license to build and operate a mobile telecommunications network in the Kingdom of Eswatini. The service provider offers a range of prepaid and postpaid voice and data services including roaming plans.

For more information, please visit https://swazimobile.com/

About Alepo

Subscribe to the Alepo Newsletter

Amara Communications sees significant subscriber growth on the launch of their LTE service

Amara Communications sees significant subscriber growth on the launch of their LTE service

  • Alepo has deployed its BSS solution and Managed Services Offering (MSO), enabling Amara Communications to launch data plans
  • Launch of the data-only service, called ananda, marks Amara Communications’ entry into the burgeoning telecom market in Myanmar
  • The service provides nomadic mobility and WTTx solutions for ananda’s customers

Monday, August 13, 2018, AUSTIN, TX, USA- Amara Communications is witnessing strong growth in Myanmar, month-on-month increasing its subscriber base since the launch of its data service at the end of May 2018. The 4G LTE network is supported by a billing solution from Alepo.

A new entrant to the dynamic Myanmar telecom market, ananda, is licensed to provide services in Yangon and Mandalay regions.

Using Alepo’s BSS solution, ananda offers a range of prepaid data plans, comprising tiered service levels, volume-based quotas, and other base plans.

Vishal Mathur, VP Solution Integration at Alepo, said, “We deployed our BSS solution for this project, and were able to ensure a smooth launch within the set timeframe. Alepo’s MSO experts continue to work with Amara Communications to achieve optimized productivity in their business and network IT operations. We are proud to provide Amara Communications with the tools necessary to rapidly expand their customer base and increase market share in Myanmar.”

Alepo is experienced in assisting new service providers globally. With experts specialized in managing day-to-day operations, identifying pain points, and providing stopgaps, it is known for its expertise in launching successful mobile and fixed networks.

About Amara Communications Co., Ltd.

Amara Communications Co., Ltd. (ACS) is a subsidiary of the International Group of Entrepreneurs (IGE). IGE is a large Myanmar conglomerate with a diverse portfolio of businesses, including trade, real estate, construction, energy, financial services, hospitality, and telecommunications. IGE is one of Myanmar’s five largest conglomerates, possessing eight subsidiaries that employ more than 4,000 people.

ACS is a Network Facilities Service Individual license holder and works with a range of business partners. In October 2016, ACS won the 2.6 GHz spectrum auction to provide 4G broadband data services for regions 2 (Yangon, Ayeyarwaddy, Rakhine) and 3 (Mandalay, Sagine, Shan, Kachin, Chin) in Myanmar.

For more information, please visit https://ananda.com.mm/

About Alepo

Subscribe to the Alepo Newsletter

Marshall Islands National Telecommunications Authority Selects Alepo for Fully Converged Fixed and Mobile Services Billing and Complete BSS

Marshall Islands National Telecommunications Authority Selects Alepo for Fully Converged Fixed and Mobile Services Billing and Complete BSS

With the new fully convergent billing system, the National Telecommunications Authority (NTA) will have the ability to respond to shifting needs in the island nation with the flexibility to support new services. Further, Alepo’s solution will enable NTA to roll out new, competitive 2G, 3G, 4G, and fixed-line data and voice plans, and to manage and monetize those service offerings from a single converged solution.

Thursday, June 7, 2018, Austin, TX, USA – Alepo, an award-winning provider of core network and IT software solutions for communications service providers worldwide, announced today that NTA Marshall Islands has selected its convergent billing solution as one of the key platforms for its large-scale IT transformation project. NTA Marshall Islands will implement Alepo’s solution to consolidate legacy billing systems onto the already existing Alepo LTE platform with a smooth and successful migration to the advanced platform.

With Alepo’s fully convergent BSS platform, NTA will migrate their existing 2G, PSTN, ADSL, WiFi and IPTV subscribers, offering greater flexibility and a new level of digitized customer experience.  By eliminating the dependency on multiple legacy platforms, NTA will also lower its total cost of ownership. Alepo’s solution for NTA will include interconnect billing, mediation, data warehouse management and CRM.

The new convergent billing solution means NTA will be able to offer a range of prepaid and postpaid voice and data plans. It will include a complete back-end solution designed to allow NTA to quickly design and launch nuanced, policy-driven bundles – such as on-demand bandwidth, family plans and location-based offers – targeted to the specific needs of the operator’s customer base.

Thomas Kijiner, Jr, President and CEO of NTA, said, “With our legacy system, we found it difficult to respond in a timely manner to evolving customer needs. With Alepo’s solution, however, we are primed to respond to market changes as soon as they appear. It’s important to be able to offer a breadth of plans perfectly targeted to our customers’ needs. This flexible and robust new solution will enable us to offer customers enhanced flexibility and capabilities to launch new services easily.”

Vani Manian, Technical Director for APAC, Alepo, said, “Alepo’s solution creates greater data monetization opportunities while simultaneously reducing the overall service activation and delivery costs. Alepo’s expertise and comprehensive billing solution will enable NTA to enhance the customer experience and create the foundation to build a profitable business in Marshall Islands.”

Alepo has several other deployments in the Pacific Islands, including a complete BSS for Tuvalu Telecommunications Corporation in Tuvalu.

About NTA

Marshall Islands National Telecommunications Authority is a private corporation with significant ownership by the national government. It is the authorized sole provider of telecommunications services and is responsible for providing domestic and international voice, fax, data, and internet services to and from the Marshall Islands.

For more information, please visit www.minta.mh

About Alepo

Subscribe to the Alepo Newsletter

Tuvalu Telecommunications Corporation Selects Alepo & Blue Arcus to Launch LTE and WiFi Services in Tuvalu

Tuvalu Telecommunications Corporation Selects Alepo & Blue Arcus to Launch LTE and WiFi Services in Tuvalu

With Alepo’s LTE and WiFi solutions, Tuvalu Telecommunications Corporation (TTC) aims for a swift rollout of new broadband and voice services with an advanced customer experience throughout Tuvalu.

Monday, February 13, 2017, Austin, TX – Alepo (www.alepo.com) – an award-winning, global provider of core network and IT software solutions for communications service providers, announced today, in partnership with Blue Arcus Technologies Inc., a leading provider of cost-effective mobile network solutions, the launch of LTE and WiFi services at TTC in Tuvalu.

As part of the project, Alepo will deploy its market-ready “LTE in a Box” and WiFi solutions to enable TTC to launch innovative data and voice services rapidly in the market, and enhance the customer experience in Tuvalu through real-time policy and a customer self-care app.

Alepo’s “LTE in a Box” solution combines essential LTE core network functions, including policy and charging control (PCRF), convergent charging and billing (OCS), and business support systems (BSS) onto a single high-performance platform that can be rapidly deployed and monetized.

TTC is investing in LTE and WiFi with the goal to provide its subscribers with a faster network and a better digital experience. With Alepo’s LTE and WiFi solutions, TTC can bring innovative voice and data offers to market faster, enhance the customer experience, and increase mobile broadband revenues with application-based charging, bundled content & apps, family & shared plans, and many other innovative use cases.

“As we roll out our LTE and WiFi networks we need not only a return on our investment but also a partner with proven LTE and WiFi leadership, innovation, and deployment expertise,” said Simeti Lopati, CEO for TTC. “We are confident that the joint efforts and expertise of Alepo and Blue Arcus will enable us to transform the island’s telecommunication landscape with the introduction of the latest developments in LTE and WiFi technology” he further added.

“We are very pleased to partner with Alepo to support the launch of LTE and WiFi at TTC in Tuvalu,” said Naren Yanamadala, CEO of Blue Arcus. He added, “We trust Alepo’s proven industry experience and expertise in the deployment of LTE and WiFi solutions, having participated in multiple projects together.”

“We are happy to partner with Blue Arcus in the deployment of our LTE and WiFi solution in TTC’s network,” said Vani Manian, Alepo Director of Technical Sales, APAC. She added, “We share TTC’s vision and promise to deliver rapid data monetization coupled with the real-time policy for customer needs which will help TTC provide the best quality of service and experience to its subscribers.”

About Tuvalu Telecommunications Corporation

Tuvalu Telecommunications Corporation (TCC) is a state-owned enterprise of the Tuvalu government established under the Tuvalu Telecommunications Corporation Act 1993 and currently the only operator in Tuvalu. TTC provides fixed line telephone communications and internet services to subscribers on each island and mobile phone services on Funafuti, Vaitupu, Nukulaelae, Nanumea, and Niutao. Apart from a few services operated by the ICT department and other Government Agencies, TTC owns and operates most the ICT/Telecommunication infrastructure in the Country. TTC is a reseller of Sky Pacific Satellite TV service, previously owned by Fiji Television Limited.

About Blue Arcus

Blue Arcus Technologies Inc., a California-based company, specializes in providing cost-effective mobile network solutions across the globe. The company also addresses telecommunication needs through its rural & remote community solutions, maritime & ferry solutions, tactical & emergency solutions, and mobile network solutions.

For more information please visit www.bluearcus.com

About Alepo

For more information, please visit www.alepo.com

Please Note: Alepo will be exhibiting at Mobile World Congress in Barcelona, Spain on Feb 27, 2017 – March 2, 2017.

Alepo we will be located at booth 5H71, Hall 5. Please complete the form below to schedule a meeting with Alepo at Mobile World Congress 2017 in Barcelona.

https://www.alepo.com/news-events/upcoming-events/

Subscribe to the Alepo Newsletter