Alepo Introduces New Global Technical Assistance Center, Managed Services Offerings for Communications Service Providers

To fully support the diversifying needs of global telecommunications service providers, Alepo launched its new Global Technical Assistance Center as well as a new Managed Services portfolio.

Wednesday, August 12, 2015, Austin, TX – Alepo (, a global provider of core network and IT software solutions for communications service providers, announced today the launch of its Global Technical Assistance Center (GTAC) and new Managed Services portfolio for its communications service provider clients. With a full suite of technical and business support services, including systems integration, monitoring, business consulting, and more, Alepo is well-positioned to serve the dynamic needs of communications service providers in today’s data-driven global marketplace.

Client success and a renowned quality of service in support have long set Alepo apart from other and larger technology providers and have attributed to Alepo’s long-term, multi-deployment partnerships with leading CSP groups like Orange and Digicel. Alepo made the decision to bolster its support services with the creation of GTAC and a complete managed services portfolio in response to a growing demand for advanced technical and business skill sets and subject matter expertise, especially in mobile broadband, LTE, virtualization, and Carrier Wi-Fi networks.

“In today’s telecom industry, marked by a constant evolution in technology, market pressures, and customer expectations, operators are leveraging technical assistance and managed services not only as a way to cut OPEX, but also as a way to extend the knowledge and skill sets of their internal technical and business teams,” said Atul Ajmani, Unit Head at Alepo. He added, “With Alepo GTAC and Managed Services, our operator clients are able to readily ensure network high performance, plan for ecosystem changes, build a better customer experience, and create executable strategy for data monetization and market differentiation.”

Alepo GTAC

Alepo’s Global Technical Assistance Center (GTAC) is Alepo’s in-house technical services department that builds upon the technology maker’s renowned support services. Alepo GTAC comprises of a team of skilled and experienced support professionals and engineers who provide immediate response, technical assistance, and implementation services to existing Alepo clients. Alepo GTAC offers convenient, multi-channel, 24 x 7 x 365 support in many languages. All Alepo clients are able to subscribe to GTAC on an annual or multi-year basis.

Alepo Managed Services

Alepo’s Managed Services offerings furnish communications service providers with the proven expertise and manpower to deliver on today’s most pressing challenges and opportunities that surround their businesses, technologies, and customers. Equipped with a diverse and talented team of subject matter experts, business analysts, system and network engineers, and systems integration specialists, Alepo serves its clients with best-in-class managed services.

With Alepo as a strategic “All Things Data” technology partner, communications service providers gain the assurance of a mature and established technology vendor that can confidently help them to optimize their networks, save costs, evolve to new IP-based technologies, generate a rapid ROI, and deliver the most compelling data services and customer experiences.

Alepo Managed Services may be packaged in any combination and purchased on demand to best suit each operator’s individual and timely needs. Alepo

Managed Services include the following –

  • Alarm Monitoring & Handling
  • Performance Monitoring
  • Backup & Archiving
  • Disaster Recovery
  • Batch Billing Quality Checks
  • Marketing, Product & Promotions
  • Voucher Management
  • Planned Activity Management
  • Application Admin
  • Database Admin
  • System Admin
  • Onsite Handholding Support
  • Service Fulfilment Coordinator (Offsite)
  • Reports Management
  • Security Audits
  • Solution & Integration
  • Change Request Bucket

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With LTE on the Horizon, Tishknet Iraq Expands its Alepo Partnership to Support Existing WiMAX Services

Tishknet Iraq previously penned an LTE agreement with Alepo for a complete policy and charging solution plus CRM. Recently, Tishknet expanded the scope of the Alepo solution to provide immediate support for Tishknet’s existing WiMAX services as well as Tishknet’s highly anticipated LTE services upon launch.

Tuesday, April 14, 2015, Austin, TX – Alepo,, a leading provider of network and IT software solutions for global communications service providers, announced today that Tishknet, a leading 4G service provider in the Middle East, has extended its Alepo policy, charging and CRM solution to provide support for its existing WiMAX services in addition to its future LTE network. The announcement follows a partnership agreement signed earlier this year between Tishknet and Alepo for a complete LTE core network.

With this project expansion, Tishknet has implemented a single core network and IT solution for both WiMAX and LTE services, significantly reducing capital and operational expenses related to its evolving 4G portfolio. This convergent solution affords Tishknet immediate upgrades in capacity and performance on its WiMAX network while also laying the foundation for the service provider’s highly anticipated LTE launch. With it, Tishknet will be able to make a more gradual transition from WiMAX to LTE or alternatively, to support both technologies concurrently or across different markets.

Alepo’s solution has helped Tishknet in the creation and delivery of innovative services that heighten the customer experience. Tishknet’s commitment to customer satisfaction has been strongly embedded in the company values since creation and listening to the voice of customers, fulfilling their needs and expectations is the key to the company’s growing success in Iraqi Kurdistan.

Dan Stern, VP of Sales at Alepo, commented on the evolution from WiMAX to LTE.

“We work closely with many service providers that are planning a gradual transition from WiMAX to LTE. The ability to reuse infrastructure in a convergent environment and to gracefully migrate from one technology to another are two critical factors of a successful and efficient transition,” he said.

Tishknet selected the Alepo solution as an expansion to its existing LTE partnership with Alepo. For Tishknet’s LTE network, Alepo will provide a complete “LTE in a Box” solution, which features Alepo’s Policy and Charging Control (PCRF and OCS) and Alepo Service Enabler (CRM, BSS / OSS). This pre-integrated solution enables a rapid and more cost-effective launch of new LTE services, end to end.

“Iraqi Kurdistan is an area of rapid growth, with customers increasingly looking for faster, more personalized services,” said Rasty Mazhar, CTO of Tishknet. “With Alepo’s convergent solutions, we are best positioned to deliver innovative services today and into the future as technologies and market trends evolve.”

About Tishket

Tishknet is a leading communications provider in Iraqi Kurdistan.  Established in 2011, Tishknet has been providing 4G Wimax services throughout the region since its launch.  Now expanding into LTE, the company is dedicated to serving the diverse customer base of this growing market and is actively expanding its service nationwide.

About Alepo

Alepo Client Banglalion Communications Ltd. (BCL) Chooses Service Enabler 8.2 Upgrade and Alepo’s 16e AAA to Modernize Core Network

BCL found its needs changing as the company rapidly expanded, and chose to continue their partnership with Alepo by upgrading to Service Enabler 8.2 and replacing their existing AAA Server with Alepo’s 16e AAA.

Singapore, June 17, 2013—Alepo Technologies, Inc., a leading provider of control plane & business management solutions for next generation services, announced today the decision of core client Banglalion Communications Ltd. (BCL) to modernize its network by replacing its existing AAA with Alepo’s record-performing 16e AAA Server and upgrading their current Alepo BSS solution (Service Enabler) to the latest version (8.2).

BCL first partnered with Alepo in 2010 as to provide a complete Business support and billing system for its business when it first launched 4G broadband services in Bangladesh.  Since that time, BCL has experienced rapid growth and has extended its partnership with Alepo to support its growing client base.

Major reasons cited for the upgrade included a desire to improve the customer experience.  Alepo’s 8.2 Service Enabler upgrade responds to this requirement with several customer-centric innovations.  Relevant features include a real-time messaging interface to prevent bill shock and increase satisfaction, Aging and Dunning interfaces that automatically hotline overdue customers, and an intuitive 360° account view for both employees and customers.  To further streamline their network and increase customer satisfaction, BCL also chose to add Call center integration (CTI) and Trouble Ticketing Service Enabler modules.

In order to fully support BCL’s ability to utilize Alepo’s revolutionary Service Enabler business features, BCL will also be deploying Alepo’s 16e AAA while upgrading.  This will ensure BCL of advanced policy business cases, support for many types of access networks, extremely high-performing and reliable growth, and streamlined OPEX.

“Alepo has been not just a vendor, but a partner as our business continues to grow,” stated Tanzila Mannan, President of BCL.  “Over the past years, Alepo has been important to our rapid growth in our market and we’re pleased to work with them to upgrade our system to the latest technology to continue to drive our business growth.”

“BCL is the largest 4G provider in Bangladesh, and we’re proud to continue our partnership with them to help them maintain market leadership,” stated Brandon Johnson, VP of Services at Alepo.  “As we continue to improve our products to stay ahead of quickly changing 4G technologies, it’s great to have a forward-thinking operator facing the 4G frontier with us.”

About Banglalion Communications Ltd.

Banglalion Communications Ltd (Banglalion) is the largest 4G Wireless Broadband operator in Bangladesh.  BCL utilizes WiMAX technology, having obtained a nationwide license from BTRC to provide Broadband Wireless Access services. Banglalion’s license covers Data, Voice and Video. Banglalion now covers 7 divisional headquarters and 30 major districts of Bangladesh.  Banglalion is proud to declare that it is the largest 4G network of Bangladesh in terms of coverage, subscriber number and revenue.

About Alepo


Alepo Announces Successful Deployment of 4G Services with Utande in Zimbabwe

June 7, 2013 – Austin, Texas — Alepo, a leading provider of network and IT solutions for next telecommunications service providers, announced today the successful deployment of a convergent 4G solution in Zimbabwe, enabling Utande to provide WiMAX, Intranet, and Wi-Fi services to a diverse client base of residential and corporate customers.

Through the deployment of Alepo’s AAA ServerPolicy Manager, and award-winning Service Enabler, Utande is successfully supporting a fast-growing network of 4G users across the country.  A solution built to support growth without straining resources, key features include robust web self-care, real-time policy control, and remote configuration and monitoring of a vast network of Wi-Fi hotspots.

“My background as a programmer makes me truly appreciate the work involved in creating and maintaining a product such as Alepo SE,” stated Colin Franco, Chief Technical Officer at Utande.

Alepo’s professional services were also cited as an important element of the successful deployment.  Franco also stated: “It’s clear though that the effective and dependable skill and effort of [Alepo’s] support team is a big part of our increasing success.”

Customers of the service have also expressed satisfaction with the speed and efficiency of the service.  One customer is quoted as saying: “Your network is very stable.  I am really appreciating the quality service I am getting, it really is worth the money I am paying. It is just perfect service, please keep it up.”

About Utande
Utande, a division of Dandemutande Investments (Pvt) Ltd, has been delivering top quality Internet and connectivity services to the Zimbabwean market place since 1997. Utande offers a broad range of individual, small business and corporate Internet solutions with high-speed bandwidth delivered via fiber and wireless last-mile solutions. Utande is renowned within the telecommunications industry for its innovation and commitment to advancing technology in Africa.

About Alepo


Alepo AAA Server Selected to Launch 4G Wireless Broadband in Angola

Angola Communications Systems (ACS), a subsidiary of MSTelcom, plans to launch a 4G wireless broadband network using Alepo’s 16e AAA Server for comprehensive session, policy and subscriber management.

December 7, 2011, Austin, TX — Alepo, a leading provider of control plane & business management solutions for next generation services, announced today that Angola Communications Systems (ACS), a Business Unit of MSTelcom, has selected Alepo’s 16e AAA Server to support 4G wireless broadband services in Angola.

Alepo’s 16e AAA server performs comprehensive quota-based session management and centralized subscriber identity management across multiple next generation services and devices. It will also enable ACS to create and deliver multiple, granular Quality of Service (QoS) profiles for the operator’s various customer segments, including corporate, municipal and residential subscribers.

“We needed a proven and reliable solution to be able to deliver a wide range of mobile broadband services to our growing customer base,” said Carlos Carvalho Chief Technology Officer of ACS. “With its robust and advanced features, Alepo’s 16e AAA Server has exceeded our expectations.”

In addition to standard AAA functions, Alepo’s 16e AAA Server also provides unique features such as self-healing from system failures, centralized key management, identity correlation, IP Address Management (both dynamic and static), session caching, and session hierarchies. Alepo’s 16e AAA Server is also vendor neutral, allowing ACS to build a network made of best-of-breed networks, lowering cost of ownership at network inception and throughout the life of the network.

“ACS shows a great commitment to the advancement of mobile broadband in rural and urban Africa,” said Jonathan Garini, Vice President of Products of Alepo. “We look forward to a continual partnership with ACS to support the latest in 4G technology and beyond.”

About Angola Communication Systems (ACS)

With its headquarters and operations center located in the city of Luanda, ACS is a provider of systems for private networks, dedicated circuits for data transmission and internet solutions via satellite technology (VSAT) systems and via wireless (broadband). Through very close relationships and agreements with operators at national and international levels, ACS is able to provide links to any part of Angola. ACS invests much of its resources to update technology and equipment to ensure that it continues to provide its services with the best possible quality. This is also achieved by the dedicated staff and includes a selection of highly experienced engineers and technicians.

About Alepo

Alepo Partners with Dimension Data to Launch 4G Services in Zimbabwe

Zimbabwe service provider, Utande, calls on industry experts Alepo and Dimension Data to deploy 4G data services over WiMAX, Wi-Fi and high-speed Metro Ethernet.

November 3, 2011, Austin, TX — Alepo, a leading provider of control plane & business management solutions for next generation services, announced today a partnership with one of the industry’s foremost system integrators, Dimension Data, to rollout 4G data services across Zimbabwe for internet service provider Utande.

Together, Alepo and Dimension Data will build upon Utande’s existing network to create a convergent network environment, enabling the delivery of 4G services over WiMAX, Wi-Fi and high-speed Metro Ethernet. The project marks the first collaboration between the two veteran telecommunications vendors.

“We are very pleased to partner with Alepo to launch 4G services at Utande,” said Calvin Menyennett, Chief Technology Officer at Dimension Data. “Alepo’s proven core network solutions and industry experience are true assets to this project.”

Alepo will implement its convergent online charging & billing platform, Service Enabler, as well as its 16e AAA Server for real-time policy & subscriber management. Alepo’s Subscriber Portal will enable customers to register for services and manage their accounts online, independently.

Alepo will also provide a carrier-grade Wi-Fi Hotspot Management solution, which will allow Utande to easily expand a Wi-Fi hotspot network through partners and resellers. Alepo’s open and endlessly scalable solutions will enable Utande to readily support the growing needs of Zimbabwe’s residential and business consumers.

“The collaborative effort by Alepo and Dimension Data to deploy 4G services will afford Utande the competitive edge to be positioned as Zimbabwe’s premier internet service provider,” stated Jonathan Garini, Alepo Vice President of Products.

About Utande

Utande, a division of Dandemutande Investments (Pvt) Ltd, has been delivering top quality Internet and connectivity services to the Zimbabwean market place since 1997. Utande offers a broad range of individual, small business and corporate Internet solutions with high-speed bandwidth delivered via fiber and wireless last-mile solutions. Utande is renowned within the telecommunications industry for its innovation and commitment to advancing technology in Africa.

About Dimension Data

Founded in 1983, Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group.

About Alepo