Digital Business Support System (BSS)

What is digital business support system (digital BSS)?

A digital business support system (digital BSS) provides an elastic, modern, and convergent system in a virtualized network environment, enabling CSPs to automate business processes and introduce differentiated services. It also enables operators to leverage 5G opportunities through modern and advanced 5G use cases. A BSS transformation helps modernize fixed and wireless networks. And since a digital BSS is modular, it can be rolled out in phases, mitigating migration risks.

What is the role of BSS in telecom?

A business support system (BSS) enables telecommunications service providers to create, launch, deliver, and manage their services. A digital BSS provides a single convergent platform for efficient revenue management through process automation and digitization. CSPs can offer innovative and personalized offerings and boost CX with streamlined sales, customer life cycle management, omnichannel customer support, advanced partnerships, inventory management, enterprise services, and more.

Digital BSS (Business Support System)

A comprehensive digital BSS platform comprising convergent charging, billing, digital CRM, omnichannel self-carepartner management, and many more modules, enabling rapid delivery, monetization, and management of the latest communications services.

Benefits of 5G-ready digital BSS stack

Digital-first customer experiences

Alepo Digital Business Support System has a built-in CRM to digitize CX and improve customer acquisition and retention. It automates workflows, streamlining sales and support.

Alepo’s device-responsive omnichannel self-care with AI chatbot integrations enables 24x7x365 instant support, empowering customers to choose their preferred platform and reducing burden on CSRs.

Alepo’s centralized product catalog helps operators rapidly launch innovative offerings in response to evolving market demands.

Alepo’s Promotion and Campaign Management System enablesupselling and cross-selling, loyalty and rewards programs, alerts and notifications, and more.


Revenue-driving capabilities

The Digital BSS helps operators to:

Converge network types: brings together multiple communications service offerings (voice, data, content, VAS) and access technologies (3G, LTE, WiFi, xDSL, FTTx, and WiMAX). Lowers total cost of ownership (TCO) and enables differentiated services.
Charge in real-time: the robust and flexible Online Charging System (OCS) supports session- and event-based rating, online and offline charging; includes flat rates, usage-, time-, content- and destination-based rates, and more. Eliminates revenue leakage.
Enable seamless digital payments:Alepo Digital Payments includes a smart app, mPOS, agentless modes, built-in promotions, and integrations; enables P2P, enterprise, and merchant payments, microfinance, credit scoring, and more.

Streamlined Management

Streamlined Management

Operators can manage:

Partners: Alepo’s Partner Management and Settlement (PMS) supports n-level hierarchy for wholesalers, distributors, affiliates, OTT and interconnect partners.
Enterprises: Alepo’s Enterprise BSS includes Enterprise Self-Service (ESS) and Salesforce CPQ modules, facilitating better management of an effective lead-to-sale process and enabling rapid configuration of bundles, pricing structures, subscription mechanisms, and more. Integrates with external CRM systems.
Products: centralized product catalog enables defining and bundling plans across access technologies, for prepaid, postpaid, and hybrid plans.
Orders: end-to-end management of different business processes is easy and automated.
Inventory: supports all inventory types, enabling operators to import, update, assign, allocate, transfer inventory, set quarantine periods, Automatically provision SIMs to the HSS

Advanced Analytics

Advanced Analytics: Be Informed

Alepo Digital BSS’s built-in business insights and real-time analytics empower operators to have a holistic view of their business to make smarter business decisions and increase ARPU. The enterprise-class Business Intelligence (BI) reporting server has a report designer tool, displaying reports on a graphically rich and interactive dashboard.CSPs can evaluate the popularity of different plans and promotions, identify top users for special campaigns, track revenue, and more.

Download the NTA case study to learn how advanced business insights helped the operator increase ARPU by 70%.

Key Digital BSS Modules

Omnichannel Self-Care

Provides multilingual digital channels such as web and mobile self-care, and AI chatbots for popular voice assistants (Alexa, Cortana) and social platforms (WhatsApp, Skype, Facebook, Twitter, Viber, and more).

Promotions and Campaigns

An end-to-end analytics-driven system to manage digital customer engagement such as promotions, campaigns, loyalty points, and more. The intuitive system helps maximize ARPU and reduce churn.


Enables operators to filter, correlate, merge, and normalize data and distribute it to traditional downstream consumers and advanced analytical systems. Can be deployed on-premise or on the cloud.

Wholesale billing

Designed to simplify management of the complex and diverse partnerships in wholesale and 5G networks, from contract onboarding to billing and settlement.

Distributor Management

Enables operators to manage the entire distribution chain, including inventory, CRM, partners, field agents, and more. The unified platform also provides valuable customer behavior insights.

Enterprise IoT Billing

Lets service providers cater to small and large enterprise customers and secure any type of B2B or B2B2C business model, efficiently managing complex partnerships, varied billing models, and more.

Related Resources

Whitepapers and Briefs

BSS Transformation

What’s Driving BSS Transformation for Leading CSPs?

Rapid digitalization of services and the growing threat from OTT players are forcing CSPs to rethink their BSS architectures. Read this whitepaper to learn how BSS transformation helps streamline business processes, launch innovative offerings, and become a customer-preferred digital service provider.

Digital Transformation

Transforming the Telecommunications Landscape in the Pacific Islands

Alepo remains at the forefront in helping evolve CSPs across the Pacific. Read this comprehensive regional perspective to learn about the unique challenges of the region, where digitization is transforming telecommunications.


All you need to know about Alepo Digital BSS in a SaaS Model

This industry-leading BSS stack enables small-scale CSPs, ISPs, and MVNOs to seize BSS opportunities, going live in under 30 days with a minimal initial investment and a pay-as-you-grow model. Download the flyer for details.

Case Studies


Amara Communications Co. Ltd. (ACS)

ACS Myanmar raced ahead of competitors to launch the region’s first LTE-only service, ananda, using Alepo’s Digital BSS and managed services offering. ACS signed 60K subscribers within the first month, delivering high-speed internet with personalized and differentiated offerings, and streamlining business and network IT operations.



Bitflux launched Nigeria’s first wholesale LTE services, catering to MVNO and MNO clients, using Alepo’s dynamic and future-ready MVNE billing platform with an affiliate management solution. Learn how the solution equipped the operator to quickly respond to a constantly evolving market and offer a high-speed differentiated data experience.


Tuvalu Telecommunications Corporation (TTC)

TTC upgraded from its legacy ADSL network to LTE and WiFi using the latest Alepo Digital BSS. The phase-wise digital transformation, including a single convergent business support system for all of its network offerings, helped the operator reduce costs, boost network and customer experience, support future growth, and more.

Blog Posts

5G SA vs 5G NSA: What Are The Differences?

There are two routes to 5G: Non-Standalone (NSA) and Standalone (SA) deployment. What’s the difference and which is best for you? A look at 5G SA vs 5G NSA.

Press Releases