Product Brief: Omnichannel Self-Care

Document Overview

This product brief details how Alepo’s holistic Omnichannel Self-Care platform enables telcos to create multiple always-on support and engagement channels for customers. This self-service platform includes chatbots for popular social platforms like WhatsApp, Alexa, Skype, and many others, as well as web self-care, mobile app, and conventional channels, empowering customers to self-manage in their preferred channel and language.

Key Takeaways
  • Understanding the relevance of omnichannel support and self-service platforms in today’s digitally driven market landscape
  • Learning what channels are supported by Alepo’s Omnichannel Self-Care
  • Gaining insights into the business benefits of integrating the platform in the omnichannel customer experience (CX) strategy
  • Knowing more details about the features it enables
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