BSS (Digital Business Support System)
Digital BSS
What is digital business support system (digital BSS)?
A digital business support system (5G digital BSS) provides an elastic, modern, and convergent system in a virtualized network environment, enabling CSPs to automate business processes and introduce differentiated services. The digital business support system also enables telecom operators to leverage 5G opportunities through modern and advanced 5G use cases. A BSS transformation helps modernize fixed and wireless networks. And since a digital BSS is modular, it can be rolled out in phases, mitigating migration risks.
What are the uses of telecom BSS?
A telecom BSS enables communications service providers to create, launch, deliver and manage their services. A 5G digital BSS provides a single convergent platform for efficient revenue management through process automation and digitization. The telecom BSS lets telecom operators offer innovative personalized offerings and boost CX with streamlined sales, customer life cycle management, omnichannel customer support, advanced partnerships, inventory management, enterprise services, and more.
5G-Ready Modular Digital BSS Stack
Digital-First Customer Experiences
Alepo Digital Business Support System has a built-in CRM to digitize CX and improve customer acquisition and retention. The advanced telecom BSS automates workflows and operations, streamlining sales and support. The system leverages TMForum Open APIs to ensure interoperability and seamless integration with other telecom systems and partners.
Alepo’s device-responsive omnichannel self-care with AI chatbot integrations enables 24x7x365 instant support, empowering customers to choose their preferred platform and reducing burden on CSRs.
Alepo’s centralized product catalog helps operators rapidly launch innovative offerings in response to evolving market demands.
Alepo’s Promotion and Campaign Management System enables upselling and cross-selling, loyalty and rewards programs, alerts and notifications, and more.
Alepo’s Zero-Touch Network Solution enables incumbent and greenfield operators to launch their all-digital MVNO brand, requiring no physical touchpoints and much lesser capital investments.
Watch recording: Webinar on zero-touch networks.
Revenue-Driving Capabilities
Converge network types: the convergent Digital BSS brings together multiple communications service offerings (voice, data, content, VAS) and access technologies (5G, LTE, 3G, WiFi, xDSL, FTTx, and WiMAX). Lowers total cost of ownership (TCO) and enables differentiated services.
Charge in real-time: the robust and flexible Charging System supports all network generations (functioning as Charging Function (CHF) in 5G SA and Online Charging System (OCS) in 5G NSA/4G/3G/2.5G networks) with session- and event-based rating, online and offline charging; includes flat rates, usage-, time-, content- and destination-based rates, and more. Eliminates revenue leakage.
Expand market reach: Alepo Mobile Point-Of-Sales (mPOS) empowers telecom operators to enhance in-person sales and support. Alepo Mobile POS includes a mobile app and web portal and offers stringent role-based access control (RBAC), making it ideal for all users, including agents, dealers, and distributors. It has an intuitive, easy-to-navigate interface that simplifies user operations and streamlines sales and support.
Watch Webinar: Transforming CX and Embracing Generative AI.
Streamlined Management
Products: centralized product catalog enables defining and bundling plans across access technologies, for prepaid, postpaid, and hybrid plans.
Orders: end-to-end management of different business processes is easy and automated.
Inventory: supports all inventory types, enabling operators to import, update, assign, allocate, transfer inventory, set quarantine periods, automatically provision SIMs to the HSS.
Advanced Analytics: Be Informed
The built-in business insights and real-time analytics of Alepo’s convergent Digital BSS empower telecom operators to have a holistic view of their business to make smarter business decisions and increase ARPU. The enterprise-class Business Intelligence (BI) reporting server has a report designing tool, displaying reports on a graphically rich and interactive dashboard. CSPs can evaluate the popularity of different plans and promotions, identify top users for special campaigns, track revenue, and more.
Download the NTA case study to learn how Alepo’s digital business support system and advanced business insights helped the operator increase ARPU by 70%.
Download Product Brief: Alepo’s Advanced Data Online Charging System (OCS)
Key Digital BSS Modules
Omnichannel Self-Care
Provides multilingual digital channels such as web and mobile self-care, and AI chatbots for popular voice assistants (Alexa, Cortana) and social platforms (WhatsApp, Skype, Facebook, Twitter, Viber, and more).
Promotions and Campaigns
An end-to-end analytics-driven system to manage digital customer engagement such as promotions, campaigns, loyalty points, and more. The intuitive system helps maximize ARPU and reduce churn.
Mediation System
Enables operators to filter, correlate, merge, and normalize data and distribute it to traditional downstream consumers and advanced analytical systems. Can be deployed on-premise or on the cloud.
Distributor Management
Enables operators to manage the entire distribution chain, including inventory, CRM, partners, field agents and more. The unified platform also provides valuable customer behavior insights.
Related Resources
Whitepapers and Briefs
Alepo’s Zero-Touch Network Solution
Alepo’s Zero-Touch Network Solution provides modern telecom BSS capabilities, enabling you to build an all-digital mobile brand and digitize legacy networks. Download the solution brief to learn how it reduces OPEX and CAPEX while enabling digital-first CX.
Transforming the Telecommunications Landscape in the Pacific Islands
Alepo remains at the forefront in helping evolve CSPs across the Pacific. Read this comprehensive regional perspective to learn about the unique challenges of the region, where digitization is transforming telecommunications.
5G-Ready Digital Business Support System
With its class-leading 5G-ready architecture, Alepo’s Digital BSS enables CSPs to implement next-generation networks, support a host of modern and innovative services, and rapidly generate a high ROI.
Case Studies
Amara
ACS Myanmar raced ahead of competitors to launch the region’s first LTE-only service, ananda, using Alepo’s Digital BSS and managed services offering. ACS signed 60K subscribers within the first month, delivering high-speed internet with personalized and differentiated offerings, and streamlining business and network IT operations.
Bitflux
Bitflux launched Nigeria’s first wholesale LTE services, catering to MVNO and MNO clients, using Alepo’s dynamic and future-ready MVNE billing platform with an affiliate management solution. Learn how the solution equipped Bitflux to quickly respond to a constantly evolving market and offer a high-speed differentiated data experience.
SaskTel
SaskTel, a tier-1 Canadian operator, launched its MVNO brand, Lüm Mobile, using Alepo’s Zero Touch Network Solution. Download the case study to learn how SaskTel launched a new mobile brand with 91% lesser costs than traditional wireless services and achieved 10% per month subscriber growth within three months of deployment.
Collateral
Muni transforms its legacy BSS using Alepo BSS Transformation solution
Revolutionizing telecommunications networks in Africa
A West African operator accelerates success with innovative 4G data plans and promotions
Eswatini Mobile overhauls its LTE network using Alepo Digital BSS
Gain expertise in Alepo Managed Services
Blog Posts
Why every telco’s CX strategy should include omnichannel self-cares
CSP to DSP: A Journey of Transformation
How a Centralized Product Catalog Revolutionizes a Telco’s BSS Offerings
Top 5 ways telcos can adapt to the virtual cultural shift
How Digital BSS Can Be Turned into a Telecom Business Profit Generator
Press Releases
Alepo Technologies Inc. Appoints Sunil Diaz as CEO
Sunil Diaz joins Alepo Technologies as CEO, bringing vast telecom and technology expertise to foster innovation and steer the firm toward robust growth.
Teletok successfully launches its convergent billing system in collaboration with Alepo and Blue Arcus
Teletok launches Alepo’s convergent billing system, streamlining 4G LTE, GSM, PSTN, and ADSL management for efficiency, revenue growth, and streamlined operations.
ETI Guinea selects Alepo Digital BSS to transform FTTH services and support upcoming LTE launch
ETI Guinea partners with Alepo to modernize its fiber network and provide support for future LTE services. Alepo’s solution includes AAA, PCRF, and Digital BSS.
Alepo releases its latest Converged Core solution to support advanced 5G use cases
Alepo’s Converged Core solution supports advanced 5G use cases, compliance with hyper-scalers, easy one-step installation, and 5G MOCN, PNI-NPNs and SNPNs deployments.
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