Digital Business Support System (BSS)
Digital BSS (Business Support System)
What is digital business support system (digital BSS)?
What is the role of BSS in telecom?
A telecom BSS enables communications service providers to create, launch, deliver and manage their services. A digital BSS provides a single convergent platform for efficient revenue management through process automation and digitization. The BSS lets telecom operators offer innovative personalized offerings and boost CX with streamlined sales, customer life cycle management, omnichannel customer support, advanced partnerships, inventory management, enterprise services, and more.
5G-Ready Modular Digital BSS Stack
Digital-First Customer Experiences
Alepo’s device-responsive omnichannel self-care with AI chatbot integrations enables 24x7x365 instant support, empowering customers to choose their preferred platform and reducing burden on CSRs.
Alepo’s centralized product catalog helps operators rapidly launch innovative offerings in response to evolving market demands.
Alepo’s Promotion and Campaign Management System enables upselling and cross-selling, loyalty and rewards programs, alerts and notifications, and more.
Watch recording: Webinar on zero-touch networks.
Charge in real-time: the robust and flexible Online Charging System (OCS) supports session- and event-based rating, online and offline charging; includes flat rates, usage-, time-, content- and destination-based rates, and more. Eliminates revenue leakage.
Enable seamless digital payments: Alepo Digital Payments includes a smart app, mPOS, agentless modes, built-in promotions, and integrations; enables P2P, enterprise, and merchant payments, microfinance, credit scoring, and more.
Download Solution Brief: Alepo’s Customer Value Management
Enterprises: Alepo’s Enterprise BSS includes Enterprise Self-Service (ESS) and Salesforce CPQ modules, facilitating better management of an effective lead-to-sale process and enabling rapid configuration of bundles, pricing structures, subscription mechanisms, and more. Integrates with external CRM systems.
Products: centralized product catalog enables defining and bundling plans across access technologies, for prepaid, postpaid, and hybrid plans.
Orders: end-to-end management of different business processes is easy and automated.
Inventory: supports all inventory types, enabling operators to import, update, assign, allocate, transfer inventory, set quarantine periods, automatically provision SIMs to the HSS.
Download Product Brief: Alepo Enterprise Self-Service (ESS) Portal
Advanced Analytics: Be Informed
Download the NTA case study to learn how Alepo’s digital business support system and advanced business insights helped the operator increase ARPU by 70%.
Download Product Brief: Alepo’s Advanced Data Online Charging System (OCS)
Key Digital BSS Modules
Whitepapers and Briefs
With its class-leading 5G-ready architecture, Alepo’s Digital BSS enables CSPs to implement next-generation networks, support a host of modern and innovative services, and rapidly generate a high ROI.
Bitflux launched Nigeria’s first wholesale LTE services, catering to MVNO and MNO clients, using Alepo’s dynamic and future-ready MVNE billing platform with an affiliate management solution. Learn how the solution equipped Bitflux to quickly respond to a constantly evolving market and offer a high-speed differentiated data experience.
5G promises a transformational customer experience, and to fully monetize this transformation and derive maximum ROI, operators must have an effective digital BSS stack.
Increasing service offerings puts a lot of pressure on operators’ billing platform. The need to enhance the capabilities of the BSS system has become as significant as improving network capacity from time to time.
A digital BSS solution encompasses a wide spectrum of functionalities such as billing, rating and charging, customer experience, customer care, CRM, fulfilment, and revenue management
The evolution of mobile technologies has led to an enlarged customer base with evolved demands. As technologies and consumers evolve, CSPs are relying on digital services for success and adapting accordingly.
Alepo’s convergent fixed IN solution helped Kurdtel Communications streamline charging and network management for residential and enterprise services.
YOFC has selected Alepo’s vendor-agnostic Business Support Systems and Operations Support Systems (BSS/OSS) to deploy high-speed fiber broadband services in Peru.
SaskTel launches all-digital service called Lüm Mobile using Alepo’s Zero-Touch Network Solution in Canada
Alepo’s Zero-Touch Network Solution enables Lüm Mobile’s all-digital service through the operator’s website and app, with no stores or customer-facing agents.
Alepo’s fixed broadband solution has enabled VNet to launch innovative plans and offers, onboarding direct subscribers as well as affiliates including MSOs and LCOs.