A 5G digital business support system (BSS) with convergent charging and digital CRM

Manage Customer Experiences

Alepo Digital BSS has built-in CRM that enables you to digitize your customers’ experience and improve customer acquisition and retention.

Manage Customers

Alepo Digital BSS’s CRM redefines customer experience in every interaction. Customer care agents are equipped with a complete and intuitive 360-degree view of customers, including account information, product and package details, history, trouble tickets, and more. Operators can:

• Implement automated workflows
• Streamline sales and support
• Offer web and mobile self-care with live chat options, ensuring instant issue redressal
• Integrate chatbots and AI, reducing manual CSR workload

Digitize Customer Experience

Customers today prefer having the power to self-manage their accounts and services. Varying personal preferences demand that CSPs create multiple convenient and always-on engagement channels that all offer the same user experience to customers while enabling them to choose their preferred channel and language. Alepo’s device-responsive omnichannel self-care helps create easy and sophisticated digital self-service experiences. With these tools, customers have the power to register and activate their accounts, select services, make payments, manage trouble tickets, get automated support through chatbots, and more.

Create Innovative Offers

From offer creation to fulfillment, Alepo’s Digital Business Support System is designed to increase revenue and customer loyalty by facilitating rapid time to market (TTM) for new and innovative products and services. Alepo’s centralized product catalog gives you the tools and flexibility to respond to your customers’ growing needs in an ever-changing marketplace.

Improve Customer Loyalty

Empower telecom operators to upsell products and services, as well as offer customer rewards in the form of loyalty points, cashback, airtime and data plans, e-vouchers, and more. With Alepo’s Promotion and Campaign Management System, you can define campaigns based on transactions, targets, promotional alerts, notifications, and more.

Drive Up Revenue

The Digital BSS employs a convergent charging and billing platform that enables you to realize truly convergent, differentiated services while maintaining an overall low total cost of ownership.

Converge Network Types

A single convergent digital BSS architecture brings together multiple communications service offerings (voice, data, content, VAS) and access technologies (3G, LTE, WiFi, xDSL, FTTx, and WiMAX). This affords multiple benefits, including:

• Reduced complexity
• Lower operational costs
• Differentiated business plans
• Bundled services
• Cross-sell and up-sell promotions

Charge in Real Time

Alepo Digital BSS’s Online Charging System (OCS) is a robust and flexible charging system. It supports session-based rating, event-based rating, and online charging as well as offline processing of batch EDRs. Rating methods include flat rates, usage-, time-, content- and destination-based, and more.

Eliminate Revenue Leakage

The key cause of revenue leakage within a billing system is a lack of real-time prepaid control. A true real-time rating and charging environment, the OCS enables you to offer pay-as-you-go plans and on-demand services while extending the assurance of real-time credit control and zero revenue leakage.

Seamless Digital Payments

Alepo Digital Payments is a feature-rich and flexible digital financial services platform that enables you to offer a mobile wallet solution to your customers. It includes a smart app, mPOS, agentless modes, built-in promotions, and integrations; and allows P2P, enterprise, and merchant payments, microfinance, credit scoring, and more. In addition to telecom operators, it is also a robust platform for financial institutions and other customer service providers to offer mobile money, wallet, and mobile banking solutions.

Get Organized

Manage Your Partners

Built into Alepo Digital BSS is Partner Management and Settlement (PMS) that enables you to manage partners, wholesalers, distributors, affiliates and OTT partners, and govern complex interconnect partner agreements and interactions. Reconciliation and settlement eliminate revenue leakage. The PMS also supports n-level partner hierarchy creation and management as well as diverse partnership models. Its key modules include:

• Wholesale and interconnect billing
• Distributor management
• Mediation billing
• Roaming and settlement

Manage Your Enterprises

Build strong relations with enterprise customers using Alepo’s Enterprise BSS. Including Enterprise Self-Service (ESS) and Salesforce CPQ modules, it facilitates better management of an effective lead-to-sale process.

The enterprise self-care helps you:

• Provide role-based self-care access
• Support multilevel enterprise hierarchy
• Add billing based on parent-child hierarchy
• Allow flexible payment options

Intuitively designed to integrate with external CRM systems, CPQ enables you to:

• Integrate sales orders with Salesforce
• Manage the lead-to-sale process smoothly
• Configure intelligent service bundles rapidly
• Implement subscription mechanisms and different pricing structures
• Support advanced billing and revenue recognition standards

Manage Your Products

Built into Alepo Digital Business Support System is a product catalog; a centralized service agnostic application for defining plans across access technologies, for prepaid, postpaid, and hybrid plans. With a convergent catalog, you can bundle multiple service offerings into one seamless package.

Manage Your Orders

Workflow management ensures that service provider operations run smoothly by efficiently managing end-to-end processes of new customer orders, activation, and delivery of services.

Alepo Workflow Management module helps you easily configure and manage business processes through set smart workflows and rules. Adding the capability to automate processes and reduce manual interventions in the service order management process, the module simplifies workflow designing with a drag-and-drop visual user interface.

The Alepo Fulfilment and Provisioning module automates and orchestrates provisioning flows across multiple provisioning systems such as PCRF, AAA, OCS, and more, manage bulk provisioning and overload, as well as retry mechanisms.

End-to-end management of different business processes is easy with the pre-integrated digital CRM, billing, and product catalog modules.

Manage Your Inventory

Built into Alepo Digital BSS is an inventory management module that supports all inventory types applicable to the network or service type you have. It enables you to import, update, assign, allocate, and transfer inventory, as well as:

• Define inventory attributes
• Set quarantine periods
• Blacklist inventory
• Automatically provision SIMs to the HSS

Advanced Analytics: Be Informed

Alepo Digital BSS’s built-in business insights and real-time analytics empower you with a holistic view of your business.

Get Information Instantly

Alepo Digital Business Support System features a built-in enterprise-class Business Intelligence reporting server with a report designer tool. The reports are displayed on a graphically rich and interactive dashboard, providing instant information on all associated users, plans, and services.

Knowledge = Power

With rich analytics, you can evaluate the popularity of different plans and promotions, identify top or VIP users for special campaigns, track revenue, and more. With this detailed knowledge, you can make smarter business decisions, helping increase ARPU and your bottom line.