Digital Business Support System (BSS)
What is digital business support system (digital BSS)?
A digital BSS provides an elastic, modern, and convergent system in a virtualized network environment, enabling CSPs to automate business processes and introduce differentiated services. The digital business support system also enables operators to leverage 5G opportunities through modern and advanced 5G use cases. A BSS transformation helps modernize fixed and wireless networks. And since a digital BSS is modular, it can be rolled out in phases, mitigating migration risks.
What is the role of BSS in telecom?
A telecom BSS enables communications service providers to create, launch, deliver and manage their services. A digital BSS provides a single convergent platform for efficient revenue management through process automation and digitization. CSPs can offer innovative and personalized offerings and boost CX with streamlined sales, customer life cycle management, omnichannel customer support, advanced partnerships, inventory management, enterprise services, and more.
5G-Ready Modular Digital BSS Stack
Digital-First Customer Experiences
Alepo Digital Business Support System has a built-in CRM to digitize CX and improve customer acquisition and retention. It automates workflows, streamlining sales and support.
Alepo’s device-responsive omnichannel self-care with AI chatbot integrations enables 24x7x365 instant support, empowering customers to choose their preferred platform and reducing burden on CSRs.
Alepo’s centralized product catalog helps operators rapidly launch innovative offerings in response to evolving market demands.
Alepo’s Promotion and Campaign Management System enables upselling and cross-selling, loyalty and rewards programs, alerts and notifications, and more.
Converge network types: brings together multiple communications service offerings (voice, data, content, VAS) and access technologies (3G, LTE, WiFi, xDSL, FTTx, and WiMAX). Lowers total cost of ownership (TCO) and enables differentiated services.
Charge in real-time: the robust and flexible Online Charging System (OCS) supports session- and event-based rating, online and offline charging; includes flat rates, usage-, time-, content- and destination-based rates, and more. Eliminates revenue leakage.
Enable seamless digital payments: Alepo Digital Payments includes a smart app, mPOS, agentless modes, built-in promotions, and integrations; enables P2P, enterprise, and merchant payments, microfinance, credit scoring, and more.
Partners: Alepo’s Partner Management and Settlement (PMS) supports n-level hierarchy for wholesalers, distributors, affiliates, OTT and interconnect partners.
Enterprises: Alepo’s Enterprise BSS includes Enterprise Self-Service (ESS) and Salesforce CPQ modules, facilitating better management of an effective lead-to-sale process and enabling rapid configuration of bundles, pricing structures, subscription mechanisms, and more. Integrates with external CRM systems.
Products: centralized product catalog enables defining and bundling plans across access technologies, for prepaid, postpaid, and hybrid plans.
Orders: end-to-end management of different business processes is easy and automated.
Inventory: supports all inventory types, enabling operators to import, update, assign, allocate, transfer inventory, set quarantine periods, automatically provision SIMs to the HSS.
Advanced Analytics: Be Informed
Alepo Digital BSS’s built-in business insights and real-time analytics empower operators to have a holistic view of their business to make smarter business decisions and increase ARPU. The enterprise-class Business Intelligence (BI) reporting server has a report designing tool, displaying reports on a graphically rich and interactive dashboard. CSPs can evaluate the popularity of different plans and promotions, identify top users for special campaigns, track revenue, and more.
Download the NTA case study to learn how Alepo’s digital business support system and advanced business insights helped the operator increase ARPU by 70%.
Key Digital BSS Modules
Provides multilingual digital channels such as web and mobile self-care, and AI chatbots for popular voice assistants (Alexa, Cortana) and social platforms (WhatsApp, Skype, Facebook, Twitter, Viber, and more).
An end-to-end analytics-driven system to manage digital customer engagement such as promotions, campaigns, loyalty points, and more. The intuitive system helps maximize ARPU and reduce churn.
Enables operators to filter, correlate, merge, and normalize data and distribute it to traditional downstream consumers and advanced analytical systems. Can be deployed on-premise or on the cloud.
Enables operators to manage the entire distribution chain, including inventory, CRM, partners, field agents and more. The unified platform also provides valuable customer behavior insights.
Lets service providers cater to small and large enterprise customers and secure any type of B2B or B2B2C business model, efficiently managing complex partnerships, varied billing models, and more.
Whitepapers and Briefs
Rapid digitalization of services and the growing threat from OTT players are forcing CSPs to rethink their telecom BSS architectures. Read this whitepaper to learn how BSS transformation helps streamline business processes, launch innovative offerings, and become a customer-preferred digital service provider.
Alepo remains at the forefront in helping evolve CSPs across the Pacific. Read this comprehensive regional perspective to learn about the unique challenges of the region, where digitization is transforming telecommunications.
This industry-leading telecom BSS stack enables small-scale CSPs, ISPs, and MVNOs to seize BSS opportunities, going live in under 30 days with a minimal initial investment and a pay-as-you-grow model. Download the flyer for details.
ACS Myanmar raced ahead of competitors to launch the region’s first LTE-only service, ananda, using Alepo’s Digital BSS and managed services offering. ACS signed 60K subscribers within the first month, delivering high-speed internet with personalized and differentiated offerings, and streamlining business and network IT operations.
Bitflux launched Nigeria’s first wholesale LTE services, catering to MVNO and MNO clients, using Alepo’s dynamic and future-ready MVNE billing platform with an affiliate management solution. Learn how the solution equipped the operator to quickly respond to a constantly evolving market and offer a high-speed differentiated data experience.
TTC upgraded from its legacy ADSL network to LTE and WiFi using the latest Alepo Digital BSS. The phase-wise digital transformation, including a single convergent business support system for all of its network offerings, helped the operator reduce costs, boost network and customer experience, support future growth, and more.
5G promises a transformational customer experience, and to fully monetize this transformation and derive maximum ROI, operators must have an effective digital BSS stack.
Increasing service offerings puts a lot of pressure on operators’ billing platform. The need to enhance the capabilities of the BSS system has become as significant as improving network capacity from time to time.
A digital BSS solution encompasses a wide spectrum of functionalities such as billing, rating and charging, customer experience, customer care, CRM, fulfilment, and revenue management
The evolution of mobile technologies has led to an enlarged customer base with evolved demands. As technologies and consumers evolve, CSPs are relying on digital services for success and adapting accordingly.
Alepo’s Digital BSS will include centralized billing, affiliate management, web and mobile self-care, and will equip the operators to launch public WiFi in the future.
Alepo’s digital transformation modernized Eswatini Mobile’s network, boosting CX by ending frequent network disruptions, digitizing self-care, enabling advanced plans.
Digital enablement firm Alepo’s convergent fixed IN platform will help PSTN operator Kurdtel plug revenue leaks, automate processes, and support future growth.
Alepo’s Digital BSS facilitates Tuvalu Telecommunications Corporation’s next phase of modernization and convergence
Alepo had initially deployed a billing solution for TTC’s LTE and WiFi services in 2017 On validating its success, TTC expanded its scope to a single convergent platform for all services The unified convergent platform offers support for 3G, LTE, and fixed-line...