Digital Business Support System (BSS)
Digital BSS (Business Support System)
A comprehensive digital BSS platform comprising convergent charging, billing, digital CRM, omnichannel self-care, partner management, and many more modules, enabling rapid delivery, monetization, and management of the latest communications services.
What is digital business support system (digital BSS)?
A digital BSS provides an elastic, modern, and convergent system in a virtualized network environment, enabling CSPs to automate business processes and introduce differentiated services. The digital business support system also enables operators to leverage 5G opportunities through modern and advanced 5G use cases. A BSS transformation helps modernize fixed and wireless networks. And since a digital BSS is modular, it can be rolled out in phases, mitigating migration risks.
What is the role of BSS in telecom?
A telecom BSS enables communications service providers to create, launch, deliver and manage their services. A digital BSS provides a single convergent platform for efficient revenue management through process automation and digitization. CSPs can offer innovative and personalized offerings and boost CX with streamlined sales, customer life cycle management, omnichannel customer support, advanced partnerships, inventory management, enterprise services, and more.
5G-Ready Modular Digital BSS Stack
Digital-First Customer Experiences
Alepo Digital Business Support System has a built-in CRM to digitize CX and improve customer acquisition and retention. It automates workflows, streamlining sales and support.
Alepo’s device-responsive omnichannel self-care with AI chatbot integrations enables 24x7x365 instant support, empowering customers to choose their preferred platform and reducing burden on CSRs.
Alepo’s centralized product catalog helps operators rapidly launch innovative offerings in response to evolving market demands.
Alepo’s Promotion and Campaign Management System enables upselling and cross-selling, loyalty and rewards programs, alerts and notifications, and more.
Revenue-Driving Capabilities
Converge network types: brings together multiple communications service offerings (voice, data, content, VAS) and access technologies (3G, LTE, WiFi, xDSL, FTTx, and WiMAX). Lowers total cost of ownership (TCO) and enables differentiated services.
Charge in real-time: the robust and flexible Online Charging System (OCS) supports session- and event-based rating, online and offline charging; includes flat rates, usage-, time-, content- and destination-based rates, and more. Eliminates revenue leakage.
Enable seamless digital payments: Alepo Digital Payments includes a smart app, mPOS, agentless modes, built-in promotions, and integrations; enables P2P, enterprise, and merchant payments, microfinance, credit scoring, and more.
Streamlined Management
Enterprises: Alepo’s Enterprise BSS includes Enterprise Self-Service (ESS) and Salesforce CPQ modules, facilitating better management of an effective lead-to-sale process and enabling rapid configuration of bundles, pricing structures, subscription mechanisms, and more. Integrates with external CRM systems.
Products: centralized product catalog enables defining and bundling plans across access technologies, for prepaid, postpaid, and hybrid plans.
Orders: end-to-end management of different business processes is easy and automated.
Inventory: supports all inventory types, enabling operators to import, update, assign, allocate, transfer inventory, set quarantine periods, automatically provision SIMs to the HSS.
Download Product Brief: Alepo Enterprise Self-Service (ESS) Portal
Advanced Analytics: Be Informed
Alepo Digital BSS’s built-in business insights and real-time analytics empower operators to have a holistic view of their business to make smarter business decisions and increase ARPU. The enterprise-class Business Intelligence (BI) reporting server has a report designing tool, displaying reports on a graphically rich and interactive dashboard. CSPs can evaluate the popularity of different plans and promotions, identify top users for special campaigns, track revenue, and more.
Download the NTA case study to learn how Alepo’s digital business support system and advanced business insights helped the operator increase ARPU by 70%.
Key Digital BSS Modules
Omnichannel Self-Care
Provides multilingual digital channels such as web and mobile self-care, and AI chatbots for popular voice assistants (Alexa, Cortana) and social platforms (WhatsApp, Skype, Facebook, Twitter, Viber, and more).
Promotions and Campaigns
An end-to-end analytics-driven system to manage digital customer engagement such as promotions, campaigns, loyalty points, and more. The intuitive system helps maximize ARPU and reduce churn.
Mediation System
Enables operators to filter, correlate, merge, and normalize data and distribute it to traditional downstream consumers and advanced analytical systems. Can be deployed on-premise or on the cloud.
Wholesale Billing
Designed to simplify management of the complex and diverse partnerships in wholesale and 5G networks from contract onboarding to billing and settlement.
Distributor Management
Enables operators to manage the entire distribution chain, including inventory, CRM, partners, field agents and more. The unified platform also provides valuable customer behavior insights.
Enterprise IoT Billing
Lets service providers cater to small and large enterprise customers and secure any type of B2B or B2B2C business model, efficiently managing complex partnerships, varied billing models, and more.
Related Resources
Whitepapers and Briefs
What’s Driving BSS Transformation for Leading CSPs?
Transforming The Telecommunications Landscape In The Pacific Islands
Alepo remains at the forefront in helping evolve CSPs across the Pacific. Read this comprehensive regional perspective to learn about the unique challenges of the region, where digitization is transforming telecommunications.
A 5G-ready digital BSS for rapid delivery, monetization, and management of digital services
With its class-leading 5G-ready architecture, Alepo’s Digital BSS enables CSPs to implement next-generation networks, support a host of modern and innovative services, and rapidly generate a high ROI.
Case Studies
Amara Communications Co. Ltd. (ACS)
ACS Myanmar raced ahead of competitors to launch the region’s first LTE-only service, ananda, using Alepo’s Digital BSS and managed services offering. ACS signed 60K subscribers within the first month, delivering high-speed internet with personalized and differentiated offerings, and streamlining business and network IT operations.
Bitflux Communication Ltd.
Bitflux launched Nigeria’s first wholesale LTE services, catering to MVNO and MNO clients, using Alepo’s dynamic and future-ready MVNE billing platform with an affiliate management solution. Learn how the solution equipped the operator to quickly respond to a constantly evolving market and offer a high-speed differentiated data experience.
Tuvalu Telecommunications Corporation
TTC upgraded from its legacy ADSL network to LTE and WiFi using the latest Alepo Digital BSS. The phase-wise digital transformation, including a single convergent business support system for all of its network offerings, helped the operator reduce costs, boost network and customer experience, support future growth, and more.
Collateral
Green Com transforms its legacy BSS using Alepo BSS Transformation solution
Revolutionizing telecommunications networks in Africa
A West African operator accelerates success with innovative 4G data plans and promotions
Eswatini Mobile overhauls its LTE network using Alepo Digital BSS
Blog Posts
Top 7 benefits digital BSS delivers, now and in 5G
5G promises a transformational customer experience, and to fully monetize this transformation and derive maximum ROI, operators must have an effective digital BSS stack.
Delivering Service Innovation with Convergent Billing and Charging
Increasing service offerings puts a lot of pressure on operators’ billing platform. The need to enhance the capabilities of the BSS system has become as significant as improving network capacity from time to time.
How digital BSS can be turned into a telecom business profit generator
A digital BSS solution encompasses a wide spectrum of functionalities such as billing, rating and charging, customer experience, customer care, CRM, fulfilment, and revenue management
CSP to DSP: A Journey of Transformation
The evolution of mobile technologies has led to an enlarged customer base with evolved demands. As technologies and consumers evolve, CSPs are relying on digital services for success and adapting accordingly.
Press Releases
Peru’s Orocom S.A.C. to deliver FTTx rural broadband with Alepo Digital BSS/OSS
Orocom S.A.C. selects Alepo Digital OSS/BSS to deliver FTTx broadband in Peru, which will allow the operator in centralized and remote network management.
Alsard Fiber and Cellnet partner with Alepo for digital BSS and affiliate management
Alepo’s Digital BSS will include centralized billing, affiliate management, web and mobile self-care, and will equip the operators to launch public WiFi in the future.
Eswatini Mobile overhauls and modernizes network with Alepo digital transformation
Alepo’s digital transformation modernized Eswatini Mobile’s network, boosting CX by ending frequent network disruptions, digitizing self-care, enabling advanced plans.
Kurdtel Communications set to modernize its fixed-line network with Alepo platform
Digital enablement firm Alepo’s convergent fixed IN platform will help PSTN operator Kurdtel plug revenue leaks, automate processes, and support future growth.