Digital Business Support System (BSS)
Digital BSS (Business Support System)
What is digital business support system (digital BSS)?
What is the role of BSS in telecom?
A telecom BSS enables communications service providers to create, launch, deliver and manage their services. A digital BSS provides a single convergent platform for efficient revenue management through process automation and digitization. The BSS lets telecom operators offer innovative personalized offerings and boost CX with streamlined sales, customer life cycle management, omnichannel customer support, advanced partnerships, inventory management, enterprise services, and more.
5G-Ready Modular Digital BSS Stack
Digital-First Customer Experiences
Alepo’s device-responsive omnichannel self-care with AI chatbot integrations enables 24x7x365 instant support, empowering customers to choose their preferred platform and reducing burden on CSRs.
Alepo’s centralized product catalog helps operators rapidly launch innovative offerings in response to evolving market demands.
Alepo’s Promotion and Campaign Management System enables upselling and cross-selling, loyalty and rewards programs, alerts and notifications, and more.
Watch recording: Webinar on zero-touch networks.
Revenue-Driving Capabilities
Charge in real-time: the robust and flexible Online Charging System (OCS) supports session- and event-based rating, online and offline charging; includes flat rates, usage-, time-, content- and destination-based rates, and more. Eliminates revenue leakage.
Enable seamless digital payments: Alepo Digital Payments includes a smart app, mPOS, agentless modes, built-in promotions, and integrations; enables P2P, enterprise, and merchant payments, microfinance, credit scoring, and more.
Download Solution Brief: Alepo’s Customer Value Management
Streamlined Management
Enterprises: Alepo’s Enterprise BSS includes Enterprise Self-Service (ESS) and Salesforce CPQ modules, facilitating better management of an effective lead-to-sale process and enabling rapid configuration of bundles, pricing structures, subscription mechanisms, and more. Integrates with external CRM systems.
Products: centralized product catalog enables defining and bundling plans across access technologies, for prepaid, postpaid, and hybrid plans.
Orders: end-to-end management of different business processes is easy and automated.
Inventory: supports all inventory types, enabling operators to import, update, assign, allocate, transfer inventory, set quarantine periods, automatically provision SIMs to the HSS.
Download Product Brief: Alepo Enterprise Self-Service (ESS) Portal
Advanced Analytics: Be Informed
Download the NTA case study to learn how Alepo’s digital business support system and advanced business insights helped the operator increase ARPU by 70%.
Download Product Brief: Alepo’s Advanced Data Online Charging System (OCS)
Key Digital BSS Modules
Omnichannel Self-Care
Promotions and Campaigns
Mediation System
Wholesale Billing
Distributor Management
Enterprise IoT Billing
Related Resources
Whitepapers and Briefs
Become digital-first with Alepo Zero-Touch Network Solution
Alepo’s Zero-Touch Network Solution provides modern telecom BSS capabilities, enabling you to build an all-digital mobile brand and digitize legacy networks. Download the solution brief to learn how it reduces OPEX and CAPEX while enabling digital-first CX.
Transforming the Telecommunications Landscape in the Pacific Islands
5G-Ready Digital Business Support System
With its class-leading 5G-ready architecture, Alepo’s Digital BSS enables CSPs to implement next-generation networks, support a host of modern and innovative services, and rapidly generate a high ROI.
Case Studies
Amara
Bitflux Nigeria
TTC
Collateral
Accelerate your mobile broadband
Muni transforms its legacy BSS using Alepo BSS Transformation solution
Revolutionizing telecommunications networks in Africa
A West African operator accelerates success with innovative 4G data plans and promotions
Eswatini Mobile overhauls its LTE network using Alepo Digital BSS
Blog Posts
Top 7 benefits digital BSS delivers, now and in 5G
5G promises a transformational customer experience, and to fully monetize this transformation and derive maximum ROI, operators must have an effective digital BSS stack.
Delivering Service Innovation with Convergent Billing and Charging
Increasing service offerings puts a lot of pressure on operators’ billing platform. The need to enhance the capabilities of the BSS system has become as significant as improving network capacity from time to time.
How digital BSS can be turned into a telecom business profit generator
A digital BSS solution encompasses a wide spectrum of functionalities such as billing, rating and charging, customer experience, customer care, CRM, fulfilment, and revenue management
CSP to DSP: A Journey of Transformation
The evolution of mobile technologies has led to an enlarged customer base with evolved demands. As technologies and consumers evolve, CSPs are relying on digital services for success and adapting accordingly.
Press Releases
ETI Guinea selects Alepo Digital BSS to transform FTTH services and support upcoming LTE launch
ETI Guinea partners with Alepo to modernize its fiber network and provide support for future LTE services. Alepo’s solution includes AAA, PCRF, and Digital BSS.
Alepo releases its latest Converged Core solution to support advanced 5G use cases
Alepo’s Converged Core solution supports advanced 5G use cases, compliance with hyper-scalers, easy one-step installation, and 5G MOCN, PNI-NPNs and SNPNs deployments.
Kurdtel Communications modernizes its network with Alepo’s fixed IN solution
Alepo’s convergent fixed IN solution helped Kurdtel Communications streamline charging and network management for residential and enterprise services.
YOFC Peru to launch fiber broadband services in four regions using Alepo’s BSS/OSS
YOFC has selected Alepo’s vendor-agnostic Business Support Systems and Operations Support Systems (BSS/OSS) to deploy high-speed fiber broadband services in Peru.