A unified platform for operators to manage their entire distribution chain. Control everything from inventory and CRM to partners and field agents, while gaining valuable customer behavior insights to improve processes.
Create Multiple Points of Sale
The Points of Sale (POS) network enables partners and distributors to grant their field force access to any information and permissions necessary for efficient customer service. These field agents are empowered to:
Assist New Customers
Using smart POS, agents can quickly and easily onboard new retail and enterprise customers, choose tariff plans and services, complete KYC, and more.
Agents can make bill payments, recharge balances, and buy add-ons on behalf of customers.
Act on Tickets
Field agents can view and act on tickets assigned to them. They can also upload supporting documents and update changes to the ticket status.
Manage the Customer Lifecycle
Distributor Management lets you efficiently manage all aspects and all levels of customers, enabling you to:
Effortlessly onboard all customers: retail, enterprise as well as their customers.
Upload KYC documents, change plans, update user status (block and unblock users), raise tickets for customers, and more – all from an easy-to-use interface.
Simplify Distributor Operations
Distributor Management helps operators effectively and efficiently manage the entire distributor ecosystem:
Configure N-Level Hierarchy
Set strategic distributors (SD), common distributors (CD), big distributors (BD), retailers (call box, freelancers, door-to-door), end-users, and so on.
Grant Role-Based Access
A distributor can assign permission to multiple staff users to operate their account, granting access to perform different actions depending on their role.
Ensure distributor operations continue to run smoothly even when their balance is low with an extended credit limit.
Add Tax Policies
The system allows operators to configure taxes. These can be attached to all partner levels based on regulatory and business needs.
Operators can configure different commissions for various operations and easily view a consolidated report from the dashboard. Distributors can also view the commission they’ve earned.
Set Inventory Prices
Configure various inventory prices for different distributors and access reports with the Inventory Management module.
Gain BI Insights
The reporting and analytics module provides insights to sales personnel on the number and type of sales as well as customer onboarding details in various locations.
Flexible Deployment Models
Related Resources – Distributor Management
Tuvalu Telecommunications Corporation (TTC) implemented Alepo’s Digital BSS in phases to launch a unified convergent billing and charging platform that supports 3G, LTE, and fixed-line subscribers. With Alepo’s web self-care and mobile app, TTC customers can manage all their services from a single web interface. Read the news release.
Using Alepo’s BSS, Amara Telecommunications introduced a range of prepaid data plans, comprising tiered service levels, volume-based quotas, and other base plans, with rapid uptake from subscribers. Alepo’s MSO experts have helped the service provider improve productivity and optimize its business and network IT operations. Read the news release.
As part of the Niue government’s plan to transform telecommunications on the island, Telecom Niue decided to launch 4G LTE services. The state-owned operator undertook a complete Digital BSS Transformation from Alepo and network expertise from Blue Arcus to support the new offerings. The operator witnessed a 100% increase in coverage and 20% OPEX savings in two months. Read the case study
Bitflux launched Nigeria’s first wholesale LTE service using Alepo’s core LTE solution with a built-in affiliate management system. The service provider wanted to cater to MVNO and MNO clients and offer a high-speed, differentiated data experience. Alepo’s solutions helped them build a dynamic, future-ready system that allows them to instantly respond to shifting customer needs. Read the case study
Qubee improved its 4G network performance by 25% just one month after a complete BSS and AAA Transformation from Alepo. Delivering advanced data services to its subscribers, the service provider also reduced service downtime and increased its subscriber base by 15% in three months, increasing revenue and market share. Read the full story
Digital services continue to grow rapidly and OTT players pose an increasing threat. For CSPs to survive and thrive, it’s essential to have a BSS architecture that streamlines business processes, enabling innovative and advanced offerings. Read the whitepaper What’s Driving BSS Transformation for Leading CSPs? for insights into how you can stay ahead of the curve.
With deployments for various greenfield and incumbent CSPs in Africa, including the launch of Nigeria’s first wholesale LTE services, Alepo has helped shape telecommunications on the continent. The regional perspective Revolutionizing Telecommunications Networks in Africa details the challenges in the region that Alepo solutions can help overcome to accelerate data innovations and derive high ROI.
While there is much anticipation to see how 5G will impact networks, one thing is certain: it will transform the customer experience. For operators to fully monetize this transformation, they will need a modern digital BSS architecture. Read the blog Top 7 benefits digital BSS delivers, now and in 5G to see how you can profit from a digital BSS transformation starting today.
Modern partner management solutions enable partnerships across multiple sectors, including key segments like wholesale billing, MVNO, distribution, IoT/M2M, content/OTT, roaming, and more. Many of their use cases can be implemented on LTE networks, with increasing capabilities as operators switch to 5G. Read the blog CSP to DSP: A Journey of Transformation to know how you can benefit.