digital bss

Distributor Management

Distributor Management

A unified platform for operators to manage their entire distribution chain. Control everything from inventory and CRM to partners and field agents, while gaining valuable customer behavior insights to improve processes.

How do telcos manage the distribution chain?

Telcos manage their distribution chain using a distributor management platform, which is part of the Digital Business Support System (BSS). This platform helps them easily and efficiently manage distributor and field agent operations as well as the customer lifecycle. It enables them to empower distributors to simplify customer onboarding, bill payments, and issue resolution, and more, while gaining in-depth analytics to help improve processes.

What is a distributor management system in telecom?

A distributor management system enables operators to control their full distribution chain, from partner, distributor, and field agent operations to processes governing the customer lifecycle. It provides a unified platform for operators to let distributors assign permissions for different operations to specific staff members, offer more control to their field agents through smart points of sale (POS) to simplify customer onboarding and manage customer information, configure commissions, manage inventories, gain detailed BI insights, and more.

Multiple Points of Sale

Create Multiple Points of Sale

The smart Points of Sale (POS) network enables partners and distributors to grant their field force access to all necessary information and permissions for efficient customer service. These field agents are empowered to:

  • Quickly and easily onboard retail and enterprise customers, choose tariff plans and services, complete KYC, and more.
  • Make bill payments, recharge balances, buy add-ons on behalf of customers.
  • Act on tickets assigned to them, upload supporting documents and update changes to the ticket status.

Manage The Customer Lifecycle

Distributor Management facilitates the efficient management of all aspects and all levels of customers, enabling you to:

  • Effortlessly onboard all customers: retail, enterprise as well as their customers.
  • Manage information, upload KYC documents, change plans, update user status (block and unblock users), raise tickets for customers, and more – all from an easy-to-use interface.
Customer Lifecycle
Simplify Distributor Operations

Simplify Distributor Operations

  • Configure n-level hierarchy: set strategic distributors (SD), common distributors (CD), big distributors (BD), retailers (call box, freelancers, door-to-door), end-users, and so on.
  • Grant role-based access: a distributor can permit different actions by multiple staff users.
  • Offer extended credit: ensure distributor operations run smoothly even when their balance is low.
  • Configure tax policies: for all partner levels based on regulatory and business needs.
  • Apply commissions: easily configured and viewed in a consolidated report; distributors can also view their own commission.
  • Set inventory prices: configure for different distributors and access reports with the Inventory Management module.
  • Gain BI insights: the reporting and analytics module provides location-specific insights to sales personnel.

Related Resources

Whitepapers and Briefs

Whitepaper

What’s Driving BSS Transformation for Leading CSPs?

Digital services continue to grow rapidly and OTT players pose an increasing threat. For CSPs to survive and thrive, it’s essential to have a BSS architecture that streamlines business processes, enabling innovative and advanced offerings. Read the whitepaper for insights into how you can stay ahead of the curve.

Regional Perspective

Revolutionizing Telecommunications Networks in Africa

With deployments for greenfield and incumbent CSPs across Africa, including the launch of Nigeria’s first wholesale LTE services, Alepo has helped shape telecommunications on the continent. This regional perspective details how Alepo solutions help overcome challenges specific to the region, accelerating data innovations, and driving ROI.

Whitepaper

A 5G-ready digital BSS that manages distributor, partners, affiliates, and customers with ease

Alepo’s digital BSS can be deployed both on-premise and on the cloud; works with any device, network, and product; and offers end-to-end partner management. Learn more about its class-leading 5G-ready architecture that helps CSPs transform into digital service providers.

Case Studies

Case Study

Telecom Niue

The state-owned operator decided to launch 4G LTE services as part of the Niue government’s plan to transform telecommunications on the island, with a complete Digital BSS transformation from Alepo and network expertise from Blue Arcus. Telecom Niue witnessed a 100% increase in coverage and 20% OPEX savings in two months.

Case Study

Bitflux Communications Ltd.

Aiming to cater to MVNO and MNO clients and offer a high-speed differentiated data experience, Bitfluxlaunched Nigeria’s first wholesale LTE service using Alepo’s core LTE solution with a built-in affiliate management system. Alepo’s solutions helped build a dynamic future-ready system enabling the operator to instantly respond to shifting customer needs.

Case Study

Eswatini Mobile

Fraught with multiple network disruptions, the operator overhauled its network using Alepo’s digital transformation. Migrating to a more flexible, stable, and on-premise digital BSS helped eliminate the frequent disruptions and lags, improving CX, reducing churn, and boosting revenue within just a few months of deployment.

Blog Posts

How Partnerships Are the Key to 5G Success for Telcos

Modern partner management solutions let operators become digital ecosystem enablers, co-creating new services across industries. The best part: many advanced partnership models can be implemented even on LTE networks.

CSP to DSP: A Journey of Transformation

The evolution of mobile technologies has led to an enlarged customer base with evolved demands. As technologies and consumers evolve, CSPs are relying on digital services for success and adapting accordingly.

Press Releases

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