Enterprise Self-Service (ESS) Portal

Enterprise Self-Service (ESS) Portal

Enterprise Self-Service Portal 

Alepo Enterprise Self-Service (ESS) Portal offers a convergent platform to easily onboard, manage, monitor, and control enterprise customers. The digital interface of Alepo ESS Portal helps enterprises to gain better business visibility and control over their connections and networks. The ESS portal makes enterprises self-sufficient, offers enhanced BI and monitoring mechanisms, and provides role-based flexibility for successful business operation.

What is an enterprise self-service (ESS) portal?

An enterprise self-service portal helps telecom operators manage their enterprise customers seamlessly and enables enterprises to easily manage their multiple networks, connections, and IoT devices.

What are the benefits of an enterprise self-service portal?

The enterprise self-service portal is mutually beneficial for operators and their enterprise customers. Operators enjoy lower operational costs by facilitating self-sufficiency for enterprises, improved customer engagement, simplified customer onboarding, and more. In addition to self-reliance, enterprises can leverage comprehensive BI insights to make sound business decisions, closely monitor networks and performance, and more.

Convergent Enterprise Self-Service Portal

Enterprise Self-Service Portal

Efficient Enterprise Management

Alepo Enterprise Self-Service (ESS) Portal helps operators smoothly onboard and manage enterprise customers to the system. Alepo ESS supports varied business models and 5G use cases such as network slicing, converged offerings, API events, and more, helping generate high ROI. The platform assists operators to seamlessly configure and manage the networks, subscriptions, IoT services, and policies for enterprise accounts.

Alepo ESS Portal enables a 360-degree view of all enterprises in the system and their networks. It offers comprehensive business-enhancing capabilities, including flexible alerts, several enterprise-related reports for detailed insights, and more. It also provides a graphical representation of enterprise network performance KPIs, such as radio nodes, connections, data usage, network bandwidth, performance, throughput, memory utilization, and more.

Download Product Brief: Alepo Enterprise Self-Service (ESS) Portal

Self-Reliant Customers

Alepo Enterprise Self-Service Portal lets enterprise customers manage their multiple subscriptions from a single interface, with the added flexibility to change plans and services and/or request new ones. Enterprises can explore and request additional subscriptions anytime with a few simple steps. The intuitive dashboard provides a holistic view of subscriptions, usage, and other details at a single glance. It simplifies managing SIMs, including activation, suspension, plan changes, device mapping, and other settings. Users can perform bulk operations such as status change and mapping devices to SIMs. The dashboard also gives complete connectivity details such as network, location, node, IP address, and more. Also, it offers device-specific details such as the battery, signal, and the device to which the SIM is mapped. Built to improve customer experience, the ESS portal offers omnichannel support to help enterprise customers easily report issues and get quick answers to their account-, service-, and payment-related questions. Along with traditional ticketing support, the platform has a pre-integrated chatbot that lets subscribers address their queries through a host of platforms, including Whatsapp, Facebook, Twitter, Skype, and more.

Join the webinar: Transforming CX and Embracing Generative AI.

Omnichannel Self-Care
Enterprise Self-Service Platform

Enhanced Enterprise Capabilities

Alepo ESS is a robust and easy-to-use platform that gives enterprises complete control over their accounts, enabling them to:
  • Order new SIMs or services that operators support
  • Manage all their IoT devices: add a new device, allocate devices to the SIMs in the system, block faulty devices, and remove unused devices
  • Know device status (online, offline, activated)
  • Pay bills
  • View generated invoices, receipts, and billing details such as bill cycle, amount, payment status
  • Email invoices and payment receipts to their preferred email addresses
  • Grant role-based access to the system for added security and control

Inherent Analytics and Control

The comprehensive business analytics and reporting capabilities of Alepo Enterprise Self-Service Portal enable sound business decisions based on statistics and trends. The real-time notifications and alerts enable immediate actions in case of discrepancies, helping improve customer satisfaction and engagement. The robust platform is also equipped with several significant functionalities such as automated alerts, real-time usage monitoring, connectivity dashboards, and audit logs – all designed to enhance the operational experience of your enterprise customers.

Telecom ESS Portal
Enterprise Network Monitoring

Private Networks Monitoring

Alepo ESS Portal enables enterprises to add and activate multiple private networks, accessing the networks and switching between them from a single interface. An intuitive dashboard highlights the network status (active/inactive), the number of nodes in the network, and overall usage. The dashboard also displays a network coverage map, giving a high-level view of geographical reach, nodes in the area, and online/offline devices that are part of those nodes. 

Enterprises can view all their private networks and performance KPIs such as radio nodes, SIMs, data usage, max slice utilization, network bandwidth, latency, throughput, memory utilization, and others. Each of the KPIs can be viewed based on different time intervals (daily, weekly, monthly).

Read Blog: Envisioning Private 5G Success with Compact Core

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