YOFC Peru to launch fiber broadband services in four regions using Alepo’s BSS/OSS

YOFC Peru to launch fiber broadband services in four regions using Alepo’s BSS/OSS

  • The project is part of a larger initiative to bridge the connectivity gap in Peru by providing high-quality internet
  • Alepo’s BSS/OSS solution will enable the operator to manage and monitor a wide range of connected devices
  • The solution will let YOFC swiftly launch services with the flexibility to deploy in phases
  • The project includes a transport network and an access network, as well as a central point in Lima to consolidate information
  • Alepo will provide comprehensive reports to help YOFC monitor the network and make sound business decisions

Monday, January 3, 2022, LIMA – Leading fiber provider Yangtze Optical Fibre and Cable (YOFC) is entering the broadband market in four Peruvian regions using digital enablement expert Alepo’s BSS/OSS solution. The project will equip the operator with advanced billing, device monitoring, security and enterprise management capabilities.

YOFC will provide broadband services in rural areas of Peru, including Ancash, Arequipa, La Libertad, and San Martin. The project is part of the national telecommunications program PRONATEL’s endeavor to bridge the connectivity gap and enable high-quality services in Peru, particularly for underserved populations.

The deployment will include a transport network and an access network, which will be implemented with optical fiber. The project encompasses four sites with a central point in Lima for reporting, and facilitates interaction between the sites so YOFC can view consolidated information.

Alepo will provide its Business Support Systems and Operations Support Systems (BSS/OSS) infrastructure, enabling YOFC to manage the connections of individual subscribers, schools, government entities, companies, and the general public. The solution will let YOFC launch innovative new products and services as the market evolves. The operator will have the flexibility to deploy in a phased approach, so they can go to market quickly and continue to build the platform with more modules over time. Alepo’s vendor-agnostic platform provides interoperability as well as evolved network elements to integrate seamlessly with third-party systems in YOFC’s network.

In addition, Alepo will configure custom reports providing comprehensive device monitoring and BI insights to help YOFC optimize operations and modify their business strategy depending on customer usage patterns and demand.

“Alepo’s vast experience and extensive track record of proven successes with similar deployments in the region made them the ideal solution provider for this project. We’re confident that the project will enable us to forward our mission of connecting the unconnected by providing high-quality broadband services in Peru,” said Rick Zou, General Manager, YOFC Peru.

Juan Espinosa, Director LATAM at Alepo, said, “From experience, we’re aware that ensuring availability of all the sites poses a challenge. However, having acquired the expertise in mitigating these risks, we will ensure the deployment is implemented smoothly. Through recurrent monitoring and redirection of work to available sites, we are certain the system will operate seamlessly.”

About YOFC

Yangtze Optical Fibre and Cable Joint Stock Limited Company (YOFC) is a leading global provider and producer of optical fiber preforms, optical fibers, optical fiber cables, integrated solutions, and more. YOFC provides a variety of different products and solutions for telecommunications and other industries in over 70 countries. YOFC is committed to contributing to the rapid development of the optical communication industry by offering whole-process, whole-network and full series optical fibers, and other products and solutions. They work to enable more convenient living by providing special optical fibers, and applications, which are indispensable for sectors such as national defense, electric power and electric grid, medical care and health, smart cities, and more.

For more information, please visit https://en.yofc.com/

 

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SaskTel launches all-digital service called Lüm Mobile using Alepo’s Zero-Touch Network Solution in Canada

SaskTel launches all-digital service called Lüm Mobile using Alepo’s Zero-Touch Network Solution in Canada

  • The service is 100% self-serve, enabling all customer interactions through Lüm Mobile’s website or mobile app
  • Customers can fully manage their accounts online: to sign up, personalize their service, and get help through a chatbot, forums, and FAQs
  • The unique membership-only service does not have monthly plans or billing dates, and the data does not expire; customers buy data only when they need it
  • Alepo’s Zero-Touch Network Solution is deployed in the cloud, so the operator does not need to manage any network infrastructure or IT systems

Monday, December 20, 2021, Regina, Canada – Leading communications service provider SaskTel has launched its fully digital mobile service, Lüm Mobile, using digital enablement expert Alepo’s Zero-Touch Network Solution. Available to residents of Saskatchewan, Lüm Mobile has no stores or customer-facing agents. The unique self-serve model reimagines the subscriber experience. Customers sign up for and manage their own services completely online, through Lüm Mobile’s website or app.

The service has no monthly plans and billing dates. Instead, subscribers purchase a Lüm Mobile membership and then buy data that enables voice, SMS, and data. They buy data and recharge only when they need to, as the data never expires. In effect, they pay only for the data, calls, and texts that they use, and because there’s no expiration date, they never lose any unused data as long as they keep an active membership.

Services such as unlimited calling are charged only if subscribers want them as add-ons. There are no data caps or throttling, and subscribers benefit from the superior coverage of SaskTel’s existing network.

The service provider also seeks to create a sense of community and a way to give back in Saskatchewan, supporting a social cause to help the environment through the Bloom with Lüm program.

Alepo’s Zero-Touch Network Solution – which includes Digital BSS, omnichannel chatbot support, online charging, policy control, promotions management, and more – enables the fully digital mobile model. It ensures that Lüm Mobile customers can control all aspects of their subscriptions, from self-onboarding to resolving issues through a chatbot and using community forums and FAQs. Support is completely automated, so it is instant and always available.

On the network front, Alepo’s solution enables end-to-end automation. The network infrastructure is fully hosted on the cloud, so the operator does not need to manage any IT systems or resources, allowing its internal teams to focus on driving business success and delivering an innovative customer experience. The Alepo platform helps the operator keep costs low and provide affordable services.

“Lüm Mobile is designed to empower our subscribers and to shed light on change – for both their mobile service and the environment. Alepo’s solution has helped us build an advanced digital mobile service with a new membership model that makes data services affordable. We’re excited to launch this sub-brand where users take control to sign up, personalize their service, and access automated support anytime and from any place,” said Doug Burnett, SaskTel President and CEO.

Alepo President Derrick Gross said, “At Alepo, our philosophy is to enable CSPs like SaskTel to create cutting-edge services that make life easier for their customers while helping them drive ROI. We’re proud to have partnered with SaskTel to develop the modern and innovative Lüm Mobile service. Alepo’s Zero-Touch Network Solution leverages the latest technology to keep pace with evolving customer expectations for a fully digital and self-serve network offering.”

About SaskTel

SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, Canada, with over $1.3 billion in annual revenue and approximately 1.4 million customer connections. SaskTel and its wholly owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet, wireless data, maxTV, data center, cloud-based services, security monitoring, advertising, and international software and consulting services.

For more information on SaskTel, please visit https://www.sasktel.com

To know more about Lüm Mobile, please visit https://lum.ca/

 

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Cable IPTV player VNet Services enters FTTH market using Alepo’s fixed broadband solution

Cable IPTV player VNet Services enters FTTH market using Alepo’s fixed broadband solution

  • The IPTV provider has onboarded 20 multi-system operators and 4,000 local cable operators as affiliates, who will be responsible for onboarding broadband customers
  • VNet has introduced combo plans, IPTV upgrade offers, and device add-ons for its existing cable television customers
  • As part of its fixed broadband solution, Alepo has deployed its AAA, Digital BSS, and affiliate management modules
  • The deployment includes Alepo’s web and mobile self-care, enabling customers to access 24×7 support and make online bill payments

Tuesday, October 05, 2021, Hyderabad, India – In response to increasing post-pandemic data demands, Indian cable television provider VNet has entered the fiber broadband market as an internet service provider (ISP). In addition to attracting new customers, the service provider is also drawing from its existing customer base of 1.6 million cable TV subscribers.

Launched in May, the high-speed service will be available in the Indian states of Andhra Pradesh and Telangana. In addition to direct subscribers that VNet has already begun onboarding in the system, the operator’s affiliates, including 20 multi-system operators (MSOs) and over 4,000 local cable operators (LCOs), have also been migrated. The system now has around 50K subscribers.

VNet has introduced a range of combo plans and IPTV upgrade offers for its cable TV customers, as well as offering device add-ons that let customers enjoy broadband using their existing televisions. VNet is working on plans to use this platform to eventually upgrade all their cable TV subscribers to IPTV.

Alepo has deployed its fixed broadband solution, including key modules for affiliate management, digital BSS, CRM, billing, AAA, data monetization, voucher management, product catalog, IPoE notification portal, and more. The deployment lets VNet carry out all BSS/OSS operations such as customer onboarding through affiliates, provisioning, service activation, maintaining the customer lifecycle, billing and invoicing, and enabling 24×7 customer support through web and mobile self-care.

Affiliates will be able to directly onboard customers through the Alepo CRM, and a payment gateway integration in the web and mobile self-care will enable customers to pay online for the services they purchase.

Alepo has developed customizations to accommodate the operator’s IPoE subscribers who were unable to access the service, ensuring that they are authenticated and redirected to the captive portal. These subscribers can seamlessly access the network after a one-time login using their credentials. The system also equips the affiliates with a custom feature that enables them to track which customers are online and terminate sessions when needed.

“Our goal is to provide reliable cutting-edge services at competitive prices and to emerge as a trusted name in the region’s fiber broadband market. Through this new service, our customers enjoy high-speed fiber internet in their homes, especially relevant given the ongoing cultural shift to working from home. Alepo is our vendor of choice as it has a rich track record of fiber broadband successes. As we enter the ISP market, we are confident that Alepo’s solution will enable us to swiftly realize ROI and fully monetize our network offerings,” said R. Srinivasa Raju, Director, VNet.

Prabhakar Kakarakayala, VP-Client Relations, Alepo, said, “Our fixed broadband solution is designed to optimize ISP business functions, enabling VNet to rapidly introduce modern and advanced plans. With our affiliate and reseller modules, VNet can easily manage operations with its large number of partners to scale the sale of its services.”

About VNet

Vnetservices Cable & Datacom Limited is one of the leading cable television service providers in Andhra Pradesh, India. It also provides cable television services through its wholly-owned subsidiary, Vnet Digital Private Limited, which is one of the largest multi-system operators in India. The company aims to be a single point access provider, bringing into the home and workplace a converged world of information, entertainment, and services.

For more information, please visit https://vnetservices.in

 

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Top 5 business benefits of digital transformation for telecom

Top 5 business benefits of digital transformation for telecom

Top 5 business benefits of digital transformation for telecom

 

May 06, 2021

 

 

Introduction

With declining revenues from traditional services, the growing threat of OTT players, and customers swiftly embracing a more digital lifestyle, operators need to keep reinventing themselves by offering new and differentiated services to their customers. Digital transformation is key to this reinvention, which means the ability to offer advanced services through delivery channels preferred by customers. Plus, it enables operators to improve efficiency by streamlining their business processes, further improving revenue through reduced operational costs.

Digital transformation is a massive undertaking for any telco, demanding considerable investment, in terms of resources, time, and of course, money. Often, it takes years for an operator to transform their infrastructure and processes. What decides the success of this undertaking is knowing where to begin and investing in key focal points that will bring visible changes to the network.

In our experience of facilitating network modernization projects around the globe, we’ve found that telcos gain immediate benefits after a successful BSS transformation, even when they choose to roll out in phases and reinvest as they derive ROI.

Top five benefits of digital transformation

In planning a digital transformation, make sure the solution you deploy will produce these benefits:

Transforming the customer experience

Digital transformation means enabling a digital lifestyle through a host of next-generation services, including the advancement to 5G. From smart homes, smart buildings and cities, to autonomous vehicles and industrial IoT applications in manufacturing, telcos will be able to harness the full monetization potential of the next-gen network through unique and differentiated services.

In addition to improving CX by supporting advanced service offerings, digital transformation is also meant to enhance customer relationship management through increased engagement, more cross-selling and up-selling opportunities, consistently evolving offerings to keep pace with changing customer needs, and ensuring swift and seamless issue resolution.

A modern BSS transformation includes CX-focused features such as:

  • digital CRM to serve as a unified 360-degree platform to manage all customer interactions
  • digitized customer journeys, including digital onboarding, electronic KYC, and more
  • interactive omnichannel self-care with integrated chatbots for social media platforms to ensure your customers can engage with you 24x7x365, making them self-reliant to solve problems quickly and efficiently, and granting more control over their accounts
  • personalized and innovative rewards programs to build customer loyalty and brand differentiation throughout the customer life cycle
  • contextual plans for different customer segments based on their location, usage needs, and more

Accurate data-driven insights

One of the key benefits of digital transformation is gaining access to key data insights to continually measure the pulse of your customers and modify not only plans and offerings, but also your long-term business strategies and goals. Effectively using Business Intelligence (BI) insights improve ROI and revenue.

A next-gen digital BSS platform provides granular and customizable reports for advanced customer segmentation. Using the data from these reports, you can create personalized and relevant offerings, improve plan pricing, and build loyalty.

Further, these insights help in creating targeted advertising to not only promote your own offerings but also for third-party sponsorship opportunities.

Innovations due to collaborations/partnerships

How does digital transformation help keep pace with competition from OTT services such as social media and chat platforms? Customers have far more engagement with these platforms as compared to traditional service providers, and digital transformation helps up the customer relationship game by forging cross-industry partnerships for a host of OTT services that directly engage the customer.

Network modernization solutions enable these services to be integrated with the telco’s offerings, meaning that the telco can ensure end-to-end management of the services by maintaining control over them and providing a holistic customer experience.

Transforming your network means creating new revenue streams by integrating a modern partner management solution that facilitates these partnerships while managing a large number of connections (think IoT ecosystem), massive amounts of data consumption, use cases requiring ultralow latency, and more. (For more on these partnerships as we move forward in the 5G era, read our blog, How partnerships are the key to 5G success for telcos.)

Agile and virtualized network environment

Digital transformation makes it possible to continually adapt to evolving market demands by responding swiftly with new and innovative services by creating an agile network environment. More agility means faster response time, helping telcos stay ahead of their competitors.

An agile network environment is virtualized, replacing traditional hardware through the implementation of Network Functions Virtualization (NFV) and employing a software-based approach to running various traditional network functions. Modern BSS transformation solutions are NFV-compliant and cloud-native, helping telcos reduce operational costs, improve agility, lower OPEX, reduce costs by avoiding constant and expensive hardware upgrades, and support various next-gen use cases even before they fully transition to 5G.

Earlier generations of networks, including 4G, did not serve as many use case demands as 5G. 5G caters to use cases that require more speed, latency, reliability, efficiency, throughput, and other needs. Catering to these dynamically changing needs, and handling more traffic load than ever before, demands a virtualized network environment.

Taking a cue from the enterprise success of agile virtualized environments, more and more telcos are moving towards a virtualized core network. With more standardization as well as network-agnostic software, modern deployments are more agile.

Automated processes and faster sales conversions

Automating workflows and processes helps reduce operator dependence on staff, lowers the risk of errors caused by manual intervention, and helps keep operational costs low.

Digital transformation integrates automation at all levels and in all processes. This includes automating sales processes to reduce workload, save time, and lower OPEX on creating workflows, sending emails, setting up alerts and notifications to track the sales pipeline, and more. It helps streamline the entire sales life cycle, centralizing all day-to-day operations, capturing leads, organizing customer databases, ensuring quotations are sent on time, interactions are prompt, and managing the sales pipeline. Here, too, leveraging data through the use of advanced analytics helps improve the sales process, forecast sales, identify the most lucrative lead sources, and more.

The result: improved sales conversions, both in terms of time and volumes.

How Alepo can help in your digital transformation journey

Alepo been instrumental in digitalizing telecom businesses around the globe has emerged as an industry-leading solution provider to drive revenue through network modernization and digital transformation projects. Its next-gen products and solutions are the result of ongoing R&D efforts to employ the latest technologies and meet dynamically changing market demands. Alepo’s 5G-ready Digital BSS along with its 5G Core and other cloud-native solutions helps CSPs constantly innovate their service offerings, facilitate business automation, accelerate network performance, drive profitability, and reduce costs on fixed and mobile broadband networks. Its 365x24x7 global technical assistance center (GTAC) further ensures that operators can maintain highly available networks, competitive differential advantage in their target market with timely feature enhancements, and a high customer satisfaction index with proactive network monitoring and quick issue resolution.

Looking to transform your service offerings, business processes, and customer experience? Drop us a message and we’ll get in touch.

Pankaj Garg

Pankaj Garg

Associate Director, Product Management

Pankaj Garg is a telecom and FinTech expert with over 15 years of experience in the software industry. Handling digital BSS offerings is among the many hats he wears at Alepo. Always up to speed with the newest advancements in the products he handles, he takes it slow only when he’s road-tripping across India to discover new places.

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Peru’s Orocom S.A.C. to deliver FTTx rural broadband with Alepo Digital BSS/OSS

Peru’s Orocom S.A.C. to deliver FTTx rural broadband with Alepo Digital BSS/OSS

  • Orocom S.A.C. is a system integrator delivering fiber access and transport networks in several regions of Peru, as part of the Regional Projects for Broadband Installation for Integral Connectivity and Social Development for Junin, Puno, Moquegua and Tacna.
  • Alepo will deploy its high-performance Digital BSS/OSS and Network Management System (NMS)
  • The deployment will enable centralized and remote management of the network
  • The project is scheduled for a September launch

Tuesday, April 20, 2021, Peru – As part of its connectivity projects for rural development of ICT, leading telco Orocom S.A.C. (Orocom) has partnered with digital enablement solutions provider Alepo for a BSS/OSS and Network Management System (NMS) in the regions of Puno, Junín, Tacna y Moquegua. Alepo’s solutions will facilitate Orocom to improve efficiency by centrally managing various devices and components in the network.

Set for completion in September, the project will enable remote administration of the entire network with the monitoring of thousands of sensors, devices, and actuators. This network optimization solution will improve Orocom’s quality of service across its access and transport network sites and bring new high-speed connectivity to underserved regions, including over 600,000 citizens, 1,097 state-run school premises, 559 health facilities, and 70 police units.

The solution’s advanced reporting (OLAP) capabilities will enable Orocom to create reports and graphs based on customer profiles, plans, subscriptions, usage, operations, tickets, inventory, service orders, and more. In addition, Alepo’s Omnichannel Self-Care will offer subscribers a personalized and interactive on-device experience, through which Orocom can enable them to view account details, invoices, payment receipts, usage history, and more.

Alepo’s integrated product suite includes CRM, Product Catalog, Order Management, and Billing modules with powerful microservice architecture. In combination, these modules will manage the entire workflow, from the points of sale (POS) and order confirmation to receiving payments from subscribers. This architecture will enhance flexibility, responsiveness, and efficiency while integrating with external systems to deliver a powerful end-to-end experience.

Juan Espinosa, Director LATAM at Alepo, said, “We are excited to partner with Orocom and help them introduce new high-speed broadband access to rural areas of Peru with our BSS/OSS and network monitoring solutions. Orocom’s goals with this project are core to our mission and we’re looking forward to a long and successful relationship.”

About Orocom S.A.C.

Founded in 2018, Orocom S.A.C. is a telecommunications company responsible for developing connectivity projects in the Puno, Junín, Moquegua and Tacna regions, after being awarded the Regional Projects for Broadband Installation for Integral Connectivity and Social Development for those regions. These projects have been awarded by the Ministry of Transport and Communications (MTC) and their monitoring is in charge of the National Telecommunications Program (Pronatel).

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