Cielux Partners with Alepo to Roll Out a 4G Customer Experience in Africa
With Alepo SE, Cielux is able to optimize the delivery of high-speed, 4G data services on its nationwide mobile broadband network, the first and only of its kind in DRC. Cielux will leverage SE’s convergent charging capabilities to create differentiated, tiered services, offering usage-based prepaid and postpaid plans to new and existing residential and business customers.
“Cielux is committed to the advancement of high-speed mobile broadband and keeping pace with the latest technology and developments to exceed the customers’ expectations within the Democratic Republic of the Congo (DRC) at an affordable price. Thanks to Alepo’s continual innovation and expertise in 4G core infrastructure, we are able to make that commitment a reality,” said Ashwini Kumar Gogoi, Cielux Executive Director, COO & CFO. Gogoi added, “With Alepo SE’s built-in flexibility, we are able to deliver all of INET’s customer-centric service plans to a single device with a single online click, making Alepo SE incredibly user-friendly for business-to-consumer transactions.”
The upgrade to Alepo SE 8.1 furnishes Cielux with advanced capabilities that work to enhance the customer experience. With Alepo SE’s intuitive, web-2.0 Subscriber Portal, customers can access real-time account information, top up and refill accounts via prepaid cards, and more. An automated messaging system allows Cielux to easily send real-time customer notifications and balance alerts via e-mail and SMS. And, the added policy control functionality of Alepo’s PCRF Lite extends the solution to enable Cielux to upgrade or downgrade bandwidth in real time and to hotline users upon expiration or zero balance to a customized captive portal. Most importantly, the upgrade process did not interrupt or jeopardize Cielux’s existing services.
“On an evolutionary path to 4G convergent services, service providers can leverage the advanced capabilities of carrier-grade solutions like Service Enabler that work to enhance the customer experience across legacy and next generation networks and services, seamlessly and cost-effectively,” said Jonathan Garini, Alepo Vice President of Products. “Alepo is proud to continue to support Cielux as the company seizes new opportunities to advance its network and to distinguish itself through superior customer experience.”
About Cielux Telecom
Founded in 2003, Cielux Telecom is now one of the largest ISP in DRC, combining know-how and technical infrastructure to offer best-in-class products and solutions. In July 2009, Cielux started its operations with triple-play services: Data, VoIP, and Video based on fixed WiMAX technology IEEE802.16d on local loop in 3.5 GHz licensed frequency. With its own VSAT Hubs, ISP, and Microwave license, Cielux was able to set up a carrier-class core network infrastructure across DRC. In July 2012, Cielux launched its high-speed mobile 4G data services based on IEEE802.16e technology in 2.5 GHz licensed frequency in Kinshasa under the brand INET. Cielux is proud to have generated a good customer base, including many renowned corporate customers to date in just 3 months after launch. Cielux will be expanding its operations to all major cities of DRC early next year. This will pave the way for whole DRC to experience the next generation high-speed mobile broadband services.
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