Press Release

Costa Rica’s free public WiFi is overhauled with Alepo’s cloud monetization solution

  • The consortium project led by PC Central is part of telecommunications regulator Sutel’s Zii WiFi initiative to help bridge the digital divide
  • The Zii WiFi site provides educational content, information on government procedures, access to entertainment material, and more
  • Users gain free internet access for four hours in exchange for filling in a survey
  • Alepo’s cloud WiFi SMP captures key user information and generates custom reports

Wednesday, November 11, 2020, SAN JOSE – Costa Rica’s PC Central has revamped their public WiFi offering using Alepo’s cloud WiFi Service Monetization Platform (SMP). Alepo’s platform enables the consortium, led by PC Central, to grant free internet access in exchange for completing a survey and uses an advanced reporting module to capture key user data.

PC Central and the consortium were assigned the contract for the deployment by the National Telecommunications Fund, Fonatel, as part of telecommunications regulator Sutel’s Zii WiFi initiative to provide connectivity to 515 digital zones, including parks, train stations, universities, and other public facilities. The initiative helps bridge the digital gap and provide internet access to urban as well as rural areas where broadband connectivity is low. As part of the initiative, the consortium deployed 70,000 meters of fiber optic cable, primarily in the cities of San José, Cartago, and Limón.

PC Central looked to Alepo after originally launching the WiFi network with another solution that could not meet the demands of the large user base and custom reports required by Sutel. Alepo was able to rapidly set up and migrate the traffic to its new cloud-based platform. Having gone live in October, the service is already making a significant impact, with over 25,000 new users signing on in the first week.

Casual users can access the service by filling in a survey through Alepo’s captive portal that asks for their age and work profile. On successful completion, they are granted four hours of free WiFi access. The captive portal redirects them to the Zii WiFi website, which provides educational content for all age groups, along with useful how-tos regarding government procedures that can be completed digitally. Users can also check their email, download apps, enjoy books, music, and videos. Returning customers are directly routed to the Zii WiFi site instead of the survey page.

In addition to the survey responses, Alepo’s advanced analytics and reporting module also captures key user information, including customized reports. This information is relayed to the site administrators, who intend to use the feedback to gain a deeper understanding of the demographic for future offerings.

Adriana Ramos, Project Head, PC Central, said, “We believe that communication is a public necessity, and we are committed to helping Sutel achieve its objective of making connectivity easily accessible to all. Alepo was our vendor of choice given its vast experience in deploying advanced cloud-based WiFi monetization solutions in the region, and it has helped bolster the capabilities of our service. We are pleased with the response we have received from users so far and are confident that the reporting and analytics capabilities of Alepo’s platform will enable us to continue improving our offerings.”

Juan Espinosa, Director LATAM, Alepo, said, “We are proud to partner with PC Central to help improve internet access across Costa Rica. Alepo’s WiFi Service Management Platform has replaced the legacy system to enable more advanced free journeys, with an improved data-gathering and analytics platform to generate custom reports requested by the service provider. We are confident that the newly revamped service will continue to gain popularity.”

About PC Central

PC Central is a leading solution integrator for information and communication technology solutions in Costa Rica. It is a Dell Technologies Titanium Partner.

For more information, please visit https://pccentralservicios.com/internet-empresarial/

About Alepo

Eswatini Mobile overhauls and modernizes network with Alepo digital transformation

  • Using Alepo’s Digital Business Support System (BSS) and PCRF, the service provider has overhauled its network and introduced new advanced offerings
  • Alepo executed its digital transformation remotely, in phases, and within rapid time constraints
  • Alepo’s systems have solved network disruptions caused by legacy vendors and improved network availability
  • The operator will also enable 24x7 customer support using Alepo’s omnichannel self-care platform

Wednesday, November 4, 2020, AUSTIN – Eswatini Mobile, a leading service provider in the Kingdom of Eswatini, has modernized its network using digital enablement software solutions provider Alepo’s Digital Business Support System (BSS). The new platform enables the operator to introduce a host of advanced prepaid and hybrid LTE plans, digitize customer experience with a modern web and mobile self-care, and fix network outages that were impacting its voice and data customers.

Eswatini Mobile’s legacy systems were causing network outages, making an urgent transformation necessary to improve customer experience. With Alepo’s BSS transformation, Eswatini Mobile has upgraded from its legacy multi-vendor setup to a single platform for all BSS functionalities. Along with the BSS, Alepo has deployed its PCRF, interconnect billing, roaming, self-care, and other modules. Under strict timelines, the entire project was deployed rapidly and remotely, in keeping with ongoing pandemic-related travel restrictions.

The platform has enabled Eswatini Mobile to offer its customers the flexibility of choice, having introduced prepaid as well as hybrid or cyclic prepaid plans that enable different tariffs to be applied based on peak and off-peak times of the day. The operator can now also manage dunning actions and has already seen a reduction in outstanding payments.

Eswatini Mobile now has access to business intelligence reports facilitated by the advanced analytics module, enabling targeted promotions and personalized plans and offers based on individual customer needs.

Alepo has also provided its web self-care and mobile app, which will enable Eswatini Mobile’s customers to access 24x7x365 support. In addition to facilitating swift issue resolution, it will also offer customers more control over their accounts, empowering them to view and manage their plans and data usage.

“Our primary objective is to offer superior customer experience and we’re consistently working on improving our services to meet our customers’ needs. Alepo’s phased approach to digital transformation has helped us bolster our network and services without disruptions. We intend to introduce a host of advanced and innovative plans in the future using the Alepo platform,” said Genius Sihlongonyane, Chief Information Officer, Eswatini Mobile.

Sihlongonyane added, “Our key business drivers for this project were migrating to a converged platform to ensure consistent support, and switching to an on-premise set-up to reduce network disruptions that we faced with our legacy system as it was offsite. We’re already seeing improvements in our processes as Alepo’s Digital BSS provides many automation features, improving our network availability and customer experience.”

Sameer Bhuttoo – Director of Africa at Alepo, said, “We share Eswatini Mobile’s vision to strive for the best customer experience and are happy to be their digital transformation partner. Alepo’s subscriber migration was completed in record time, and we look forward to working with Eswatini Mobile on further enhancements, optimizing processes, and ushering in a new network experience for their subscribers.”

About Eswatini Mobile Ltd

Eswatini Mobile Limited (formerly known as Swazi Mobile Limited) was set up as a Special Purpose Vehicle (SPV) to apply for a license to build and operate a mobile telecommunications network in the Kingdom of Eswatini. The service provider offers a range of prepaid and postpaid voice and data services including roaming plans.

For more information, please visit https://swazimobile.com/

About Alepo