Cable & Wireless Seychelles launches public WiFi in Seychelles using Alepo’s monetization platform

Cable & Wireless Seychelles launches public WiFi in Seychelles using Alepo’s monetization platform

  • Customers can access the service at a popular resort in Victoria, and it will soon be rolled out at other resorts and major public places
  • The service includes free and paid access options that customers can purchase from a self-service portal
  • The self-care portal also lets customers monitor their usage and view purchase history
  • As part of the next phase, CWS intends to introduce WiFi offload services to existing CWS broadband users

Wednesday, October 21, 2020, Victoria, Seychelles – Leading telecommunications provider Cable & Wireless Seychelles (CWS) has launched public WiFi in the popular tourist destination of Seychelles. Digital enablement and revenue management software provider Alepo has deployed its WiFi Service Management Platform to facilitate the rollout and monetization of these services. Alepo has also included a self-care portal that lets consumers control and monitor their WiFi data usage.

Scheduled for a multi-phase release, the service is now live for casual users at a popular resort in the capital city of Victoria and will be rolled out to major resorts and other prominent public places. The second phase of the project will extend WiFi services to Cable & Wireless broadband and mobile subscribers with seamless WiFi offload.

Cable & Wireless has made WiFi available through both free and paid journeys. Customers can purchase volume, time, and speed-based offers and vouchers, as well as control and monitor their usage, from the self-care portal. When logged in to the portal, customers can also see the network of WiFi hotspots, special promotions from CWS, and their purchase history.

Shoaib Khan, Chief Technology Officer at CWS, said, “We’ve observed a growing level of digital sophistication of consumers. Both residents and tourists have high connectivity demands that can best be serviced by WiFi, and the ability to control their data usage through the self-care portal further augments the customer experience.”

“We are increasingly seeing that consumer engagement and loyalty depend on the quality of digital interaction with the operator. To that end, our advanced self-management portal for WiFi offers a consistent and complete engagement platform for CWS’s customers,” said Vishal Mathur, VP – Solution Integration, Alepo.

Seychelles, an archipelago of 115 islands and home to two UNESCO World Heritage Sites, relies heavily on tourism from European countries like Germany, United Kingdom, France, Italy, and Switzerland, as well as India and the UAE.

About Cable & Wireless Seychelles

Cable & Wireless Seychelles (CWS) is the leading telecommunications company in the country, having started by establishing the first connection from Seychelles to the rest of the world in 1983, to now being Seychelles’ provider of choice. CWS connects businesses, homes, and individuals with revolutionary state-of-the-art solutions delivered on the fastest LTE 4G+ network, the only 5G network in Seychelles, and an advanced fiber-optic link.

As the first and only quad-play provider in Seychelles, they offer a full range of communications and entertainment services such as IPTV, broadband internet, telephony, and mobile for residential and business customers.

Being a 100% Seychellois-owned company, they are dedicated to delivering the best telecommunication services, reliable connections, and the best customer service experience to Seychelles.

For more information on their products and services, please visit www.cwseychelles.com

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WOM to launch high-speed FTTH services in Chile using Alepo AAA

WOM to launch high-speed FTTH services in Chile using Alepo AAA

  • The mobile operator is set to enter the fixed broadband market to meet increasing demand in Chile
  • Alepo AAA with its stateless server is highly scalable and will support surging data usage and increasing subscriber base
  • Alepo’s solution will help WOM manage and monetize the data services
  • To overcome global travel restrictions due to COVID-19, the project will be remotely implemented

Friday, July 10, 2020, Santiago, Chile – In keeping with current network demands, Chilean mobile operator WOM has partnered with digital enablement and revenue management software provider Alepo to enter the fixed broadband (FTTH) market. Alepo’s 3GPP AAA for broadband will help the operator introduce uninterrupted high-speed data services with 24×7 remote customer support, online payments, and a customer-first approach.

Set for a July 2020 launch, the project will be an entirely remote implementation to work around ongoing COVID-19-related travel restrictions. Alepo will partner with a local hardware system integrator for the installation of new servers with virtual environments on geo-redundant sites that the AAA applications will run on.

Alepo’s stateless AAA server is highly scalable and will help WOM monetize network usage through a flexible policy framework. Alepo’s AAA will offer WOM the ability to launch postpaid and prepaid unlimited data plans with speeds up to 1 Gbps, as well as limited data and fair usage packages. Customers will be redirected to Alepo’s digital portal to renew their plans or pay past dues, completely automating their experience and reducing calls to customer care.

Implementation of the AAA will provide WOM with zero revenue leakage, accurate usage-based billing, and usage reports that help monitor subscriber data consumption patterns to quickly adapt through a centralized configuration manager.

With this project, WOM expects to acquire over 500k subscribers within the first year and eventually build up to 1.5M subscribers by the end of 2023.

“We are pleased to partner with Alepo given its history of delivering innovative and award-winning digital broadband solutions to service providers around the globe. With the shift to working from home and social distancing, there has been unprecedented demand for broadband networks. We are confident that Alepo’s AAA will help us alleviate this load with the introduction of ultrafast services. Its monetization capabilities will help us drive ROI while ensuring customer satisfaction,” said Christopher Adam Laska, CEO, WOM.

Juan Espinosa, Director LATAM Alepo, said, “Alepo’s AAA will create greater data monetization opportunities for WOM by facilitating data usage reporting and providing new billing capabilities, while simultaneously minimizing service activation and delivery costs. Our robust and scalable solution will help WOM increase customer satisfaction with higher data speeds and expand its broadband presence rapidly in Chile.”

About WOM

WOM, meaning ’word of mouth’ in Spanish, was launched in July 2015, after the purchase of the old telecommunications company Nextel Chile. According to official statistics, as of March 2019, WOM had 4,120,000 clients. They offer 4G voice services as well as Voice WiFi that facilitates users to make and receive calls through any WiFi network in the world that offers an internet connection, regardless of whether or not the WOM client is in the operator’s coverage area. This is ideal for use abroad and avoids expensive international roaming. The Voice 4G and Voice WiFi services were made available to all the company’s customers (prepaid and postpaid) from December 13, 2018, thus becoming the first telecommunications company in Chile to implement such services nationwide.

For more information, please visit www.wom.cl/

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How to tackle NFV AAA deployment challenges

How to tackle NFV AAA deployment challenges

How to tackle NFV AAA deployment challenges

 

12th of June 2020

Network Function Virtualization (NFV) helps service providers transform deployment and operational processes. The maturing of NFV means that AAA can now be deployed virtually – a game-changer that optimizes resource utilization and network operations. From our experience in deploying virtualized AAA (vAAA), we’ve noticed there are some frequently occurring challenges. The good news is, we’ve also identified how to address them.

First things first: the most important thing about NFV

Conventional hardware infrastructure deployments mean the installation of application-specific servers or appliances on the customer’s premises. Network Function Virtualization (NFV) technology introduces a well-defined cloud architecture that eliminates the bind between application and physical server by virtualizing network services.

Deploying virtualized network functions (VNFs) reduces the need to maintain vendor-specific or customized physical infrastructure. Applications can now be deployed on standardized and shared infrastructure, significantly reducing operational costs and making it faster to implement.

What objectives do NFV-based deployments meet?

Important outcomes that make NFV software-defined networking (NFV SDN) increasingly valuable include reduced complexity of networks, faster services, and lowered dependence on expensive physical storage. Further, NFV-based deployments aim to maintain a standard-based infrastructure shared by all VNF vendors, keeping OPEX and CAPEX low. Its core objectives include:

Efficiency

The NFV platform must have availability-adjusted NF SLAs that are identical to SLAs offered with dedicated services, specifying, for instance, the average delay, bandwidth, and availability of all services provided to the subscribers. To ensure SLA compliance, it needs to closely track network performance and dynamically adjust resources.

Scalability

The NFV platform should support a large number of VNFs and scale as traffic volumes and application usage increase. The ability to deliver a variety of NFs per subscriber could lead to the creation of new services, opening new ways for operators to monetize their networks.

Reliability

The NFV platform must comply with reliability requirements to offer high service availability, which is defined as end-to-end service availability including end-to-end service elements (VNF and infrastructure components).

How to overcome challenges in NFV AAA (vAAA) deployments

Let’s take a look at the top six NFV implementation challenges and the ideal solutions we’ve developed to address them.

ChallengeSolution
Configuration management

Managing file-based configurations for AAA nodes becomes complex and error-prone when each AAA node runs with its own copy of the configuration and requires syncing as nodes are dynamically added or removed.
Centralized configuration management

This helps manage the configuration changes (scripts or license files) through a web-based configuration portal, allowing changes to every AAA node in real-time. Alternatively, all configurations can be held in a centralized configuration database.
Lack of compatibility for VNF management interfaces

Many NFV infrastructure (NFVi) vendors require a custom interface for VNF management than standard-based, making them incompatible with other vendors.
Flexible VNF management

Selecting AAA vendors that offer flexible VNF management interfaces based on ETSI-compatible interfaces or custom interfaces based on NFVi instances is ideal to expedite deployment.
Vendor-specific user access management systems

Different vendors have their own access management system for their applications. This adds to operational overheads as user logins and access permissions are maintained in multiple systems.
Centralized access management


A centralized user access management system for all vendor applications eases operations, improves control over access controllers, and enhances application security.
Impact of session cache synchronization

In NFV deployment, each AAA node is dynamically added or removed based on traffic needs. This requires each node to replicate the session cache to other nodes, increasing complexity and introducing errors.
Stateless AAA

It is important to externalize application states and stores session contexts in a centralized database that can be shared across all AAA nodes. A stateless AAA ensures any node can process an ongoing user session request previously handled by another node and that simplifies dynamic scaling without having to worry about session cache synchronization.
Low variety of load balancers

For virtualized AAA deployment, load balancers are needed to distribute signaling traffic across multiple AAA nodes. In the NFVi environment, very few software-based load balancers support RADIUS/UDP messages.
In-built load balancer

Software-based load balancer VNFs are part of new-generation vAAA solutions and this helps implement RADIUS/UDP as well as HTTP traffic load-balancing.
Common network interface for all network traffic

AAA deployed with a common network interface for handling applications and database traffic leads to security concerns and also prevents resource optimization based on traffic type.
Multiple networks for different traffic

Separate network interfaces address key security challenges and optimize network resources. Each AAA node has multiple virtual network interfaces to handle different data traffic, applications, and database, making it more secure and scalable.

Conclusion

NFV reduces dependence on dedicated infrastructure. As a result, a vAAA solution enables significant customization and scalability that cuts across the operator’s entire network framework. Operators can, therefore, earn additional revenue without investing in any new hardware.

One of just a handful in the market, Alepo’s NFV- and 5G-compliant virtualized AAA (vAAA) can be deployed in any NFVi environment according to ETSI standards. Manage the entire AAA VNF life cycle with Alepo using its specific Virtual Network Function (sVNF), or integrate with a generic Virtual Network Function (gVNF) from any NFVi vendor. The carrier-grade 3GPP AAA is designed to optimize mobile, WiFi, and fixed network performance. Equipped with a proven and scalable integration framework, it optimizes scalability and resource utilization through orchestration. It can be rapidly deployed and offers quick insights into the way IP data services are accessed and consumed.

Rajesh Mhapankar

Rajesh Mhapankar

Director, Innovations

A seasoned professional, technologist, innovator, and telecom expert. With over 20 years of experience in the software industry, Rajesh brings a strong track record of accelerating product innovations and development at Alepo. He supports the company’s mission-critical BSS/OSS projects in LTE, WiFi and broadband networks, including core policy, charging, and control elements.

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Alepo secures place on AfricaCom Awards shortlist for ‘putting customers first’

Alepo secures place on AfricaCom Awards shortlist for ‘putting customers first’

  • Alepo has been shortlisted in the Delivering Excellence in Customer Experience category
  • Alepo has won the nomination for deployment in West Africa, which creates a compelling customer experience that cuts across a diverse set of hardware capabilities and requirements
  • The digital enablement expert has played a strategic role in revolutionizing the African telecommunications landscape, with clients including Tier 1 operators and nearly 30 deployments across the continent
  • The AfricaCom Awards acknowledge the achievements of companies, products and solutions, and people who contribute to improving connectivity in Africa and drive the region towards the Fourth Industrial Revolution
  • The awards ceremony will be held on November 13, as part of the three-day AfricaCom conference in Cape Town

Monday, November 4, 2019, CAPE TOWN– Consistently lauded by its clients for creating exemplary customer experiences, digital enablement software provider Alepo is now on the shortlist for the coveted AfricaCom Awards 2019 for developing solutions that “put the customer first.”

Alepo has been shortlisted in the Delivering Excellence in Customer Experience category. Winners will be announced at an awards ceremony on November 13, as part of the three-day AfricaCom conference being held from November 12-14 at CTICC in Cape Town.

Over the years, Alepo has played a strategic role in revolutionizing the African telecommunications landscape. Its clients include Tier 1 operators in key markets and nearly 30 deployments across the continent. This year, it has been recognized by the AfricaCom Awards for a project in West Africa and its success and role its software played in delivering top customer experience for new LTE data offers as well as legacy 3G packages.

“When our customer introduced LTE in Sierra Leone, it wanted to create modern, compelling, and relevant data offers. Their subscriber base included both feature phone as well as smartphone users, so we needed to deliver a compelling customer experience that cuts across a diverse set of complex legacy requirements. Alepo’s Data Network Monetization Solution (DNMS) offers our clients this flexibility in a converged platform,” said Derrick Gross, President, Alepo.

The fact that many users do not have smartphones in Sierra Leone underscored the need for a flexible system – a need fulfilled by Alepo DNMS. Alepo’s seamless integration with the legacy CRM enabled USSD support for customers using feature phones. Its PCRF’s dynamic, fine-grained policy management across all services and technologies optimally manages network resources to further amplify the customer experience.

“The challenge was building a modern experience for an emerging customer base, and traditional experience for others. Our platform lets IT or marketing teams swiftly create very unique, diverse, targeted data offers that can also be purchased with the same ease as traditional plans,” said Vishal Mathur, Vice President – Solution Integration, Alepo.

This year’s AfricaCom conference is expected to see attendance from the most prominent names in African telecoms. With 15,000 attendees, 450 speakers, and 500 exhibitors, it focuses on connectivity infrastructure, disruptive technologies, digital services or ICT strategy, and more. Aligning with the event’s objectives, the AfricaCom Awards acknowledge the achievements of companies, products and solutions, and people who contribute to improving connectivity in Africa and drive the region towards the Fourth Industrial Revolution.

About AfricaCom Awards

The AfricaCom Awards celebrate the achievements of the best companies, solutions, products, and personalities improving connectivity and driving Africa towards the Fourth Industrial Revolution.

For more information, please visit https://tmt.knect365.com/africacom/awards

About Alepo

How Partnerships Are the Key to 5G Success for Telcos

How Partnerships Are the Key to 5G Success for Telcos

How Partnerships Are the Key to 5G Success for Telcos

 

23rd of October 2019

The proliferation of smart devices and high-speed internet has revolutionized the telecommunications sector, and the advent of 5G is further bolstering this transformation. Earlier, telecoms mainly partnered with other operators to share their networks, data, messaging and voice services through wholesales agreements, but these partnerships have evolved considerably over the years. In order for 5G to be a commercial success for telcos, more advanced partner models will need to be supported for all of the new use cases and devices that are envisioned for the network.

Today, a modern partner management solution for 5G success enables the convergence of partners across multiple sectors and caters to highly diverse needs. Unified partner systems cover key segments like distribution, IoT/M2M, content/OTT, roaming, wholesale billing, MVNO, and more. The result: automated processes, the ability to launch any partner model, and reduced operational costs.

Partnerships will pave the way forward

Telecom leaders are currently thought to be risking billions of dollars as they struggle to address a host of challenges. High-cost wireless and fixed connections, coverage outages, demand for improved customer service, and an ever-growing list of competitors are only some of the roadblocks in deriving ROI.

International consultancy BearingPoint recently commissioned a study in which 85 executives of Tier 1 and Tier 2 Communications Service Providers (CSPs) from Europe, Asia, and the US, as well as 440 executives from sectors such as IT, technology, automotive, transport, banking, and insurance, were interviewed. According to their findings, 60 percent of the CSPs believed working in collaboration helps drive cost-effective and innovative solutions, while 59 percent were of the opinion that partnerships help them remain competitive, and 51 percent believed they would improve customer experience in the telecom market.

However, the study found that telco transformations tend to focus on adopting new trends in technology for short-term financial success, “as opposed to working to address an increasingly widely held view that if CSPs don’t consider new digital business models, they will not survive in their current form.” Overall, it concluded, most CSPs still view digital transformation as a means of achieving short-term cost reduction, instead of attempting to gain long-term benefits such as the scope for new business partnerships.

It’s essential for operators to alter this approach to remain relevant and for their businesses to be profitable. They will need to move beyond delivering connectivity to become digital ecosystem enablers, co-creating new services with partners and subscribers. Partner management converges three key tenets of modern business success: improved customer experience, service innovation, and competitiveness.

Many of these advanced partnership models can be implemented on LTE networks, and as operators upgrade to 5G, they will be able to enhance existing use cases as well as introduce new ones. In addition to 5G, new technologies that create partnership opportunities include IoT, network function virtualization, software-defined networking, cloud-based platforms, and more.

The role of partnerships in 5G monetization

As 5G networks and devices materialize, partnership models will be established in multiple layers, from sharing infrastructure and exposing network capabilities as a service, to launching a wide range of devices and services onto the system.

5G has raised consumer demands considerably, with expectations like unlimited data usage, downloading movies in seconds, and unique services and devices like smart home appliances. This means there is a need for CSPs to monetize beyond data bundles and introduce indirect monetization mechanisms with the help of schemes like sponsored data.

New models could be created with 5G that don’t exist today and be the key to telco success. Imagine a telco could spin up a 5G network slice for a ride-share company like Uber, with a revenue-share agreement based on total distance the fleet drove, all reported and charged real-time via API. Or a telco sells SaaS home security devices and takes an upfront fixed fee and monthly fee from the manufacturer. There are endless possibilities and use cases for CSP marketers to dream up.

What CSPs must now do is look at investing in platforms that enable them to monetize innovative 5G business models. This includes IoT and network slicing-based services that speed up tech advancements for various next-gen applications such as VR apps, industrial IoT apps, smart cities, connected healthcare, smart home ecosystems, wearable technologies, infotainment systems, and more.

How it works: smart business models

An effective partner management software helps reduce the total cost of ownership with fast time-to-market for new offerings. Smart revenue-sharing models allow CSPs to create new revenue streams and handle today’s ever-evolving digital and communications needs with solutions for both marketing and back-office departments.

With these smart models, CSPs can:

  • Create personalized partner contracts
  • Speed up and automate the partner on-boarding process
  • Support telecom and non-telecom partnerships
  • Support multilevel hierarchy models
  • Offer advanced self-care for partners
  • Enable any business model or billing type

What the future holds

Customers want innovative services at faster speeds. CSPs are expected to meet these expectations at every touchpoint. And to retain customers, they must meet future challenges from competing technologies quickly and at an acceptable cost.

To achieve this, CSPs must focus on partner management solutions that will help them launch offerings involving high volumes of data and video, mobile workload volatility, a greater number of connections and demand for lower latency to develop transformative strategies. Also, new revenue streams can be created by monetizing lucrative OTT content, partner applications, and other partner relationships.

So, the goal is to achieve the right balance between traditional and digital to create the richest customer experience. A unified and effective partner management solution ensures greater collaboration between multi-disciplinary partnerships, which is vital to success and the key to ROI of 5G.

Want to learn more about innovative partnership models and how Alepo’s digital BSS can prepare you for 5G and IoT? Click here for our 5G-ready digital BSS flyer.

Rani Shanmugam

Rani Shanmugam

Marketing Content Writer

Long story short, Rani writes about the workings of telecom networks. Short story long, she has a rich and diverse background as a developer, business analyst, and technical writer for broad-spectrum solutions across various industries, and is now focused on telecommunications marketing. She unwinds by painting with her toddler son and loves to whip up elaborate meals fit for a feast.

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