Alepo Technologies Successfully Deploys Advanced AAA Solution for VodafoneZiggo in Partnership with Nomios Group

  • Carrier-grade redundancy ensures high availability and robust authentication and accounting
  • Customized authentication policies for granular access control enhances network data security
  • Built-in API gateway to adapt to VodafoneZiggo’s existing provisioning, thus eliminating changes to their existing IT systems
  • Seamless integration with VodafoneZiggo’s centralized enterprise user database to comply with their security policy for managing Alepo AAA
Friday, April 19, 2024, Arnhem, Netherlands – Alepo Technologies Inc. is pleased to announce that it has partnered with Nomios, a provider of secure network solutions, to successfully deploy an advanced Authentication, Authorization, and Accounting (AAA) solution for VodafoneZiggo, a leading integrated communications provider in the Netherlands.

VodafoneZiggo’s decision to upgrade to Alepo’s AAA solution reflects its commitment to modern, secure technologies for enhanced network performance. Alepo solution streamlines broadband authentication and guarantees high performance and low latency, particularly during peak traffic. Additionally, it supports increased concurrent sessions and reinforces VodafoneZiggo’s network security. This advancement is a crucial step in today’s digital landscape, emphasizing the importance of protecting user data and privacy alongside delivering an advanced network experience.

Secure network integration

Secure network integration: AI-generated visualization of an advanced AAA system, ensuring robust access control and seamless performance (credit: AI-Generated)

The carrier-grade, geo-redundant solution ensures high availability, robust authentication, and accounting for large subscriber bases. Customized AAA authentication policies for granular access level control further enhance VodafoneZiggo’s network security. The built-in API gateway enabled rapid integration with VodafoneZiggo’s existing provisioning systems, eliminating the need for changes to their IT landscape.

“We’re excited to have partnered with Alepo and Nomios to find the right AAA platform for our requirements,” said Dick Loef, Technology Manager, VodafoneZiggo. “Alepo’s stood out for its advanced capabilities, integration experience, and service excellence.”

The solution also features Alepo’s AAA EMS, which provides unified visibility and control across all AAA nodes from a single pane of glass. This allows VodafoneZiggo’s network and security teams to pinpoint and resolve issues more efficiently. The deployment demonstrated Alepo’s core network expertise by integrating its AAA seamlessly with VodafoneZiggo’s systems without service disruption. The migration of subscribers was completed smoothly, with no downtime or impact on subscribers.

About Nomios Group
Nomios is a leading European provider of cybersecurity and secure networking solutions and services and has a broad customer base in highly diversified sectors. In 20 years, Nomios has grown into an organization with more than 20 offices in seven European countries and has continuously expanded its professional services, managed services, support, and SOC offerings.

Nomios has an experienced and certified pool of engineers and has strategic partnerships with leading technology providers to deliver secure and reliable networks.

For more information, please visit https://www.nomios.nl/

About Alepo

Alepo and Italtel Collaborate to Deliver 5G Mobile Private Networks

Alepo and Italtel Collaborate to Deliver 5G Mobile Private Networks

  • The partnership combines Alepo’s innovative 5G product portfolio with Italtel’s end-to-end services and expertise in 5G networks.
  • Alepo’s cloud-native converged 4G-5G core solutions enable rapid and efficient 5G deployment with a low resource footprint.
  • Italtel provides comprehensive services, including design, integration, and operations for private 5G network roll-out.
  • The joint solution allows organizations to leverage the benefits of 5G quickly and paves the way for new use cases across industry verticals.

Monday, February 26, 2024, AUSTIN, TX – Alepo, a global provider of 5G network solutions, has announced its partnership with Italtel S.p.A., a multinational company that operates in the ICT and network transformation sector, to provide end-to-end private 5G network solutions.

Alepo brings expertise and a comprehensive portfolio of cloud-native, converged 4G-5G core network solutions covering integrated Subscriber Data Management (SDM) and Converged Policy Control. Alepo’s solutions include 3GPP standards-compliant AuSF, UDM, HSS, UDR, PCF, and PCRF functions that can be deployed as cloud-native microservices. With a lightweight resource footprint, optimized for edge deployments, Alepo’s 4G-5G core product portfolio enables the rapid and cost-effective roll-out of 5G mobile private networks (MPN).

5G mobile private network by Alepo and Italtel

Insightful convergence: AI-rendered vision of industry leaders strategizing the rollout of a cutting-edge 5G mobile private network (credit: AI-Generated)

Italtel provides comprehensive services for automated 5G MPN roll-outs, including design, integration, and operation, extending to consulting and advisory, integration and project management, addressing related technologies, applications, and use cases.

Italtel logo

 

 

 “We are happy to partner with Alepo for cloud native ecosystem solutions for 5G mobile private networks because of their proven capabilities in this area,” said Benedetto Di Salvo, CEO, Italtel. He added, “Alepo brings unique expertise in effectively integrating 5G network core components in a complex, micro-services, edge-network environment, and we are extremely pleased with their collaborative approach.”

“We are thrilled to collaborate with a leading solutions provider like Italtel for private 5G networks. Together, we can equip enterprises to take advantage of a broad range of 5G MPN use cases, enabling rapid roll-out of customized 5G networks,” said Sunil Diaz, CEO, Alepo. “Our partnership is all about empowering organizations to leverage 5G network technology in transforming businesses through innovative applications.”

The partnership has already borne fruit, with Alepo’s solutions being tested on platforms like OpenShift, Rancher, and AWS. Alepo’s cloud-native, converged 5G Core and automation platform, recently enabled the consortium to win deals with major European telecom operators planning to offer managed mobile private network services for enterprise customers.

Alepo and Italtel will be at MWC in Barcelona from February 26 to 29, 2024. To learn more about our 5G Mobile Private Network solutions, schedule a meeting at https://www.alepo.com/mwc/.

About Italtel

Italtel is a multinational company that operates in the ICT sector with a strong focus on innovation. It boasts decades of experience designing, developing, and deploying innovative telecom solutions and services for digital transformation that include IP convergent networks, cybersecurity, private 5G networks, data centers, hybrid cloud, managed services for the monitoring of systems, networks, IT/OT security, engineering and consultancy services, analytics & automation. The target market consists of service providers and public and private enterprises, with a specific focus on vertical markets such as Telco and Media, Manufacturing, Energy and Transportation, Finance and Insurance, Healthcare, and Smart Cities.

For more information, please visit https://www.italtel.com.

About Alepo

Lüm Mobile Taps Alepo’s TelcoBot.ai for Generative AI Customer Service

SaskTel’s Digital Mobile Brand Launches AI-Powered Virtual Agent for Enhanced Digital Customer Engagement

  • Lüm Mobile adopts Alepo’s Virtual Agent for all-digital customer experience
  • Replaced old generation chatbot with human-like chat experiences
  • The vertically tuned and integrated LLM, harnessed by Alepo, is as accurate as an experienced human agent.
Austin, Texas – January 25, 2024 – Alepo proudly announces that Lüm Mobile, SaskTel’s innovative all-digital mobile brand, has launched Lümbot, a cutting-edge AI-powered virtual agent from Alepo to deliver an all-digital customer support experience.

Lümbot, which lives on Lüm Mobile’s website, harnesses the power of Generative AI to provide subscribers with an unparalleled level of interaction. Unlike traditional chatbots constrained by preset rules, Alepo’s AI Virtual Agent is able to comprehend and engage in human-like customer service sessions through the use of Large Language Model (LLM). The AI Virtual Agent understands nuanced subscriber interaction and offers a high task completion rate, measured by a drastic reduction in escalations to human agents since it was soft launched late last year.

Alepo SaskTel Lumbot AI Virtual Agent PR

AI artwork depicting the future of digital customer service using TelcoBot.ai Virtual Agent by Alepo (credit: AI Generated)

Lümbot is designed to handle a wide range of inputs and can understand context, resulting in dynamic and evolving conversations. By continuously learning and improving over time through access to more data, Lümbot is fine-tuned for specific tasks, making it more proficient in understanding human-like language. Lümbot excels in maintaining context in conversation and using backend IT system to complete tasks on behalf of customers. Going beyond standard virtual agents, Lümbot intelligently adapts personas in real time based on session context, offering a tailored experience for each user.

Charlene Gavel, SaskTel President and CEO, commented, “With the introduction of Lümbot, we are taking a big leap forward in our digital journey, employing generative AI and LLM technology to enable a holistic, end-to-end digital customer service experience.”

Sunil Diaz, Alepo CEO, stated: “Alepo is proud to partner with Lüm Mobile in delivering an AI-driven solution that not only enhances its digital brand but also boosts subscriber growth rates while effectively managing customer acquisition costs.”

Generative AI, a promising technology pioneered by OpenAI, Microsoft (NASDAQ: MSFT), and Alphabet (NASDAQ: GOOG), has seen slower than expected adoption in digital customer service mainly due to the inaccuracy risk inherent with Large Language Models, often referred to as ‘hallucinations.’ “Through vertical fine tuning and prompt engineering, we were able to reduce error rates to below human agent levels, while increasing task completion rates, through automated IT system integration. This is the TelcoBot.ai secret sauce”, added Diaz.

As more vertically specialized Generative AI integrators, like Alepo, are able to solve the hallucination problem the adoption of generative AI customer service is expected to accelerate, disrupting traditional customer service tools and processes.

The TelcoBot.ai Virtual Agent is able to switch between Customer Service and Sales personas, solve customer problems, answer queries, sell upgrades, provide relevant information for prospects, all while providing an accurate, enjoyable, frustration-free, chat experience.

“Digital Customer Engagement is being reinvented by Alepo. The days of rigid chatbots and frustrating IVRs are over.” concluded Diaz.

Lümbot is positioned to drive wireless subscriber take-up rates for Lüm Mobile by delivering an unparalleled digital experience. The AI virtual agent platform aims to make it easier and more enticing for customers to acquire services, ultimately boosting subscriber satisfaction. Lüm Mobile and Alepo look forward to the positive impact Lümbot will have on customer interactions and anticipate it becoming an integral part of the innovative services provided to subscribers.

For more details on the Lümbot project, see the case study here.

About SaskTel
SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, with approximately $1.3 billion in annual revenue and nearly 1.4 million customer connections including more than 654,000 wireless accesses, 257,000 wireline network accesses, 295,000 internet and data accesses, 111,000 maxTV service subscribers, and 77,000 security monitoring customers. SaskTel and its wholly-owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 3,300 full-time equivalent employees (FTEs).
Visit SaskTel at www.sasktel.com.

About Lüm Mobile
Lüm Mobile is Saskatchewan’s only all-digital wireless service. Lüm Mobile operates on SaskTel’s expansive LTE network, which provides coverage to over 99% of Saskatchewan’s population. With no monthly bills, full speed data that never expires, only pay for what you use, and no activation fees, Lüm Mobile makes wireless simple and affordable.

For more information, please visit https://lum.ca/.

About Alepo

Alepo makes next-generation Gen AI transformation opportunities for telco’s a reality, delivering advanced software solutions and services that enable communications service providers to accelerate revenue growth, market share, and business success on fixed and mobile networks. Alepo helps accelerate digital enablement for networks of all sizes, including leading service providers globally. Known as the go-to partner for all things data, Alepo’s innovations are highly scalable, cloud-agnostic, and enable digital-first customer experiences. Alepo is based in Austin, Texas, with a presence in all regions of the world.

For more information, please visit https://www.alepo.com/ or email at TelcoBot.ai@alepo.com.

MaxxSouth Broadband launches FreeNet with Alepo Carrier WiFi following Buckeye Broadband’s success

  • MaxxSouth Broadband was encouraged to launch the service using Alepo’s solution after its sister company Buckeye Broadband’s success in Ohio
  • FreeNet enables customers to access home internet for free in exchange for watching a video advertisement; they can upgrade to enable ad-free browsing
  • The service helps bridge the digital divide for underserved populations that are increasingly more reliant on residential internet in the pandemic
  • The operator generates revenue through advertisements while catering to those working or studying from home
Tuesday, January 23, 2024, Jackson, Mississippi – American internet service provider MaxxSouth Broadband has launched ad-supported free internet in Mississippi using a solution by award-winning digital enablement company Alepo. The service provider aims to replicate the success of sister company Buckeye Broadband’s FreeNet service, which was launched last year in partnership with Alepo.

“Alepo’s WiFi platform has helped Buckeye Broadband ensure that the FreeNet service is a huge success with customers in Ohio, with rapid ROI for the project, which encouraged us to recommend a similar route for our Mississippi-based MaxxSouth Broadband,” said Geoff Shook, President and General Manager, Buckeye Broadband.

FreeNet enables MaxxSouth Broadband’s customers to access the internet at home for free in exchange for watching a video advertisement. They can upgrade for uninterrupted access with ad-free browsing.

The service is particularly beneficial in bridging the digital divide that has widened in the pandemic, benefiting underserved populations that are increasingly more reliant on residential internet. While attracting new customers as well as encouraging existing ones to upgrade, it also enables the operator’s existing subscribers’ continuity of accessing the essential service.

The operator, meanwhile, can continue generating revenue through advertisements, while catering to a large segment that may be working or studying from home.

Alepo has been able to reuse some of Buckeye Broadband’s existing infrastructure for the MaxxSouth project, enabling the operator to limit upfront investment. This includes Alepo’s WiFi Service Management Platform (SMP) and captive portal, which are part of its Carrier WiFi solution. MaxxSouth Broadband’s customers are redirected to the captive portal to access the service, where the operator can display contextual advertisements. The WiFi SMP captures user data and helps generate valuable BI reports that enable the operator to provide more relevant advertisements and offers.

“Alepo’s deployment has helped Buckeye Broadband in forwarding our shared mission of bridging the digital divide and has now enabled MaxxSouth Broadband to replicate the success of FreeNet in our service area. Our demographic has needs similar to those of Buckeye Broadband’s, and already we see that our customers are benefiting equally from this service that enables them to easily access quality internet at home for free without compromising on the company’s revenue,” said Tom Bailey, Director of Technical Operations, MaxxSouth Broadband.

Sunil Diaz, Chief Executive Officer, Alepo, said, “We’re proud to have the opportunity to work on this unique project, first with Buckeye Broadband and now MaxxSouth Broadband. At Alepo, we’re aware that customer experience is pivotal in driving revenue today, and we are constantly innovating to build creative solutions that are mutually beneficial to operators and their customers. The FreeNet service aligns with our philosophy of connecting the unconnected through CX-focused and high-ROI offerings that are accessible to all segments.”

About MaxxSouth Broadband
MaxxSouth Broadband provides high-speed internet, cable TV, and digital phone services in Alabama and Mississippi in the United States. Its cable internet service caters to an estimated 260K people, making it the 31st largest cable operator in the US in terms of coverage area. In addition to cable broadband, the operator also provides fiber internet services to approximately 28,000 people.

For more information, please visit https://www.maxxsouth.com/

About Buckeye Broadband
Buckeye Broadband is the 23rd largest cable provider in the US offering high-speed internet service across its fiber-optic network. The company provides traditional cable TV, streaming video, residential phone services, residential IT solutions, cable broadband, and fiber internet services. In 2020, Buckeye Broadband successfully launched the FreeNet service using Alepo’s WiFi solution. Read more about the FreeNet project here.

For more information, please visit https://www.buckeyebroadband.com/

About Alepo

How Conversational AI Virtual Agents Revolutionize Customer Engagement for Telecoms

How Conversational AI Virtual Agents Revolutionize Customer Engagement for Telecoms

How Conversational AI Virtual Agents Revolutionize Customer Engagement for Telecoms

 

 

November 27, 2023

Introduction
The world of customer engagement is rapidly evolving. Customers today expect ultra-personalized, instant interactions and 24/7 availability across all channels. However, many organizations struggle to deliver a consistent level of service.

This is where Conversational AI Virtual Agents come in — they are set to disrupt customer engagement entirely as we know it. The ground-breaking advances in generative AI enable virtual agents to offer human-like conversations that resolve customer queries in real-time every time.

AI conversational agents are poised to transform customer experiences, drive revenue growth, optimize operations, and give companies a significant competitive edge, clearly depicting the future of customer engagement lies in AI.

Challenges in Customer Service:

Providing customer service consistently at scale is easier said than done. Despite best efforts, most businesses face numerous issues that diminish the customer experience and impact business metrics.

The root of these challenges lies in the limitations of legacy customer service models that need to be more aligned with evolving consumer expectations. Relying solely on traditional self-service IVRs and human agents results in several bottlenecks that frustrate customers.

Key challenges faced by customer service departments include:

  • Rising customer expectations for personalized and instant interactions across channels
  • High call volumes resulting in long wait times
  • Lack of comprehensive self-service options forcing customers to contact agents for basic requirements
  • Difficulty scaling operations, especially during peak periods, to meet customer demands
  • Missed revenue opportunities to upsell and cross-sell newer offerings

AI conversational agents present an innovative technological solution to overcome these hurdles in customer engagement.

How Conversational AI Virtual Agents Can Help

Telecom-tailored conversational AI virtual agents developed using platforms such as Alepo TelcoBot.ai offer human-like interactions using natural language processing (NLP), enabling customers to get an immediate resolution through text or voice. The virtual agent can understand context, pull relevant data, automate and execute tasks via APIs, and seamlessly switch between distinct customer service and sales roles by auto-sensing the customer journey. Let’s have a look at the key capabilities and benefits of conversational AI virtual agents that revolutionize customer engagement:

Key Capabilities

  • Advanced NLP for natural conversations mimicking human dialogues
  • In-depth knowledge base specific to the company’s offerings and processes
  • Integration with backend systems like billing and CRM to automate repetitive tasks
  • Omnichannel availability across website, app, messaging platform, and more
  • Carrier-grade scalability to handle high user volumes
  • Dual personas for providing support as well as promoting products and services
  • Continuous improvement based on built-in analytics and customer feedback

Business Benefits

Conversational AI virtual agents deliver a multitude of benefits, including:

  • Increased revenue as a result of higher sales conversion rates during customer engagement
  • Enhanced customer satisfaction through instant and accurate results
  • Lower operational costs by reducing call volumes and manual workloads
  • Improved agent productivity by automating repetitive, routine tasks
  • Valuable customer insights from interaction analytics to refine strategies

Conclusion

Conversational AI virtual agents present an immense opportunity for brands to reshape customer interactions and turbocharge their business. With capabilities like advanced natural language processing, omnichannel availability, integration with backend systems, and data-driven improvement over time, AI virtual agents can provide personalized, instant, and human-like assistance at scale. Companies that embrace this innovation and make conversational AI agents an integral part of their customer experience stand to gain immense short-term and long-term benefits, from operational efficiencies to revenue growth. The future of customer engagement is AI-powered.

Contact our experts at market.development@alepo.com to learn how Alepo’s AI Virtual Agent can help transform customer experiences, boost loyalty and revenue, optimize operations, and gain a competitive advantage.

Rajesh Mhapankar

Rajesh Mhapankar

Vice President, Product Management

A seasoned professional, technologist, innovator, and telecom expert. With over 20 years of experience in the software industry, Rajesh brings a strong track record of accelerating product innovations and development at Alepo. He supports the company’s mission-critical BSS/OSS projects in LTE, WiFi and broadband networks, including core policy, charging, and control elements.

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