Alepo launches Telcobot.Ai: a revolutionary generative AI platform for telecom operators

Alepo launches Telcobot.Ai: a revolutionary generative AI platform for telecom operators

  •, Alepo’s cutting-edge generative AI chatbots platform, is poised to revolutionize telecom operations.
  • Unleashing the power of AI, enhances operational efficiency, streamlines team management, and revolutionizes customer engagement.
  • Alepo’s Generative AI solution incorporated into enables businesses to harness unstructured data, unlocking invaluable customer insights for personalized service delivery.
  • provides an industry-leading level of data security, ensuring complete data confidentiality and alignment with operator-specific requirements.
  • Alepo’s has robust bot management capabilities, including seamless team management, version control, and optimization features.

Wednesday, August 02, 2023, Austin – In an exciting announcement, Alepo unveils its newest product,, a generative AI chatbots platform specifically designed for telecom operators to enhance their operational efficiency, improve customer support and engagement, gain valuable customer insights, and prioritize data security.

At the heart of this platform is the focus on delivering a truly transformative experience, enabling telecom operators to streamline their processes with advanced generative AI integration and manage teams more efficiently.’s comprehensive productivity suite has a vast selection of customizable templates, allowing operators to build highly personalized solutions that drive business growth and customer satisfaction. also steps up the game in customer support and engagement. With AI-powered chatbots, telecom operators can provide superior customer interaction, guiding users through their journey and collecting insightful feedback. This personalized approach sets businesses apart from the competition, fostering engagement that resonates with customers. further demonstrates its value through Alepo’s Generative AI solution, unlocking customer insights from vast unstructured data. The AI-powered platform allows telecom operators to tailor their services and marketing strategies, adapting swiftly to changing customer demands. The optimum scalability and flexibility help businesses stay ahead of the curve and future-proof their operations.

Alepo takes a strong stance on data security, promising the highest level of confidentiality and security with The platform safeguards the collected data, aligning with the operator’s specific requirements and not using the data to train public models.

Moreover, with, operators can efficiently manage their generative AI bots. The productivity suite allows seamless team management, version control, and prompt optimization features. These capabilities ensure maximum efficiency in developing, managing, and iteration customized bots, delivering outstanding results for telecom operations.

Derrick Gross, President at Alepo, said, “With the introduction of and our advanced Generative AI services, we’re setting a new standard in the telecom industry. This platform isn’t just about streamlining operations or improving customer engagement; it’s about leveraging the power of AI to transform the way telcos operate by unlocking the value of their vast amounts of unstructured data. Alepo stands at the forefront of this exciting evolution, equipping operators with the tools to excel in the AI-driven era.”

Customers can choose between SaaS or on-premise deployment for Alepo also offers professional services and 24/7 customer support for maximum value.

Interested in learning more about Alepo’s and Generative AI solutions? Schedule a demo now!

About Alepo

Harnessing Generative AI in Telecom with

Harnessing Generative AI in Telecom with

Harnessing Generative AI in Telecom with


July 14, 2023

Revolutionizing Telecom Data Analysis with Generative AI Models

In the era of digital transformation, data acts as a core asset for businesses, powering informed decision-making, generating valuable insights, and fueling innovation. As per an IDC study, the global data volume is projected to soar to an immense 175 zettabytes by 2025, indicating a compound annual growth rate of 61 percent. As data expands exponentially, its complexity grows, presenting significant processing and analysis challenges. For telecommunications operators that engage with millions of customers daily, leveraging this vast amount of data becomes crucial for success in a highly competitive industry.

Fortunately, advanced AI technologies such as Generative AI are revolutionizing the way data can be processed and used. Specifically, Generative Pretrained Transformer Models (GPT LLM) and, powered by Alepo, are emerging as transformative solutions for telecommunications operators. These AI models capitalize on the strengths of machine learning and natural language processing to interpret and generate text similar to human language, rendering them perfectly suited for processing unstructured data. With their ability to comprehend context, extract knowledge from vast datasets, and produce contextually accurate text, GPT LLM models offer telecommunications operators a valuable opportunity to turn the challenges of unstructured data into actionable insights and innovative solutions.

Understanding the Potential of Unstructured Data

As of now, unstructured data constitutes 80 percent of the total data pool. Unstructured data, which includes texts, emails, customer service records, and social media posts, lacks a predefined model or organization. It holds immense potential to enhance telecommunications services, gain a deeper understanding of customers, and drive data-driven decision-making. However, extracting insights from unstructured data is challenging. Traditional data processing methods struggle with the volume and complexity of this data type. Generative AI, particularly GPT Language Models, offer transformative potential for managing and analyzing unstructured data.

Exploring the Potential of GPT Language Models

In telecommunications, GPT language models have emerged as a powerful tool. These models, such as ChatGPT, harness the capabilities of generative AI to produce human-like text through machine learning algorithms. With their contextual understanding, vast knowledge base, and ability to generate accurate text, GPT models offer numerous advantages.

One notable benefit of leveraging GPT models is their capacity to process and comprehend large volumes of unstructured text. For instance, they can analyze thousands of customer feedback entries, provide summaries, categorize sentiments or topics, and answer questions based on the data. This capability opens new possibilities for extracting valuable insights from unstructured textual data.

Leveraging Alepo for Generative AI in Telecom

Alepo’s productivity suite enables telecommunications operators to harness the power of Generative AI, allowing them to easily create customized intelligent bots. Here’s how it can transform large, unstructured data into actionable insights:

  • Customer support and technical support: Bots can analyze customer interactions, providing accurate information about mobile plans, device setup, service configurations, and more, enhancing the customer experience.
  • Marketing and strategy: By scrutinizing customer feedback, surveys, social media mentions, and competitor launches, can assist operators in crafting personalized marketing strategies and competitive analysis.
  • Staff support: can facilitate staff training and support by suggesting suitable solutions, troubleshooting steps, and simplifying complex contract interpretations.
  • Procurement: Generative AI can assist with vendor contract interpretation and vendor information analysis, aiding the procurement team in informed decision-making.
  • IT security and compliance: can help detect security incidents and ensure company practices comply with regulations like GDPR.
  • Network operations: Generative AI can analyze past network incidents and provide insights on patterns, causes, resolution times, and potential preventive measures.

Beyond these, can transform operators’ websites into interactive platforms, with chatbots guiding customers, collecting feedback, and enhancing engagement. provides a comprehensive suite of tools for operators exploring AI integration to expedite development and streamline team management. offers a collection of templates tailor-made for operators, serving as a starting point for developing bots specific to operational needs. It also allows operators to create custom bots from scratch for maximum flexibility. Prioritizing robust information security, ensures your data isn’t used to train models. With features like team management, version management, and prompt control, bots’ development, management, and iteration are highly streamlined and efficient.

Capitalizing on the Generative AI Revolution with

The ability to analyze and comprehend large volumes of unstructured data remains pivotal in our continually evolving digital landscape. Generative AI-based chatbots platforms, such as Alepo’s, enable telecom operators to adapt to this trend and take the lead. enriches customer service, shapes strategic direction, assists with procurement, ensures IT compliance, and fine-tunes network operations. Its interactive chatbots convert operators’ websites into vibrant customer engagement platforms. Offering customized templates and options for unique, bespoke bots, expertly balances adaptability with rigorous data security. Its streamlined team and version management features facilitate efficient bot development and iteration. By capitalizing on the vast potential of Generative AI, Alepo’s is revolutionizing telecom data processing, enhancing customer satisfaction, and propelling business growth.

Ready to be part of the Generative AI revolution? Contact us today at to learn how Alepo’s and Generative AI solutions can transform your telecom operations.

Rajesh Mhapankar

Rajesh Mhapankar

Vice President, Product Management

A seasoned professional, technologist, innovator, and telecom expert. With over 20 years of experience in the software industry, Rajesh brings a strong track record of accelerating product innovations and development at Alepo. He supports the company’s mission-critical BSS/OSS projects in LTE, WiFi and broadband networks, including core policy, charging, and control elements.

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Role of a Dedicated PCRF in VoLTE and Its Significance in 5G VoNR

Role of a Dedicated PCRF in VoLTE and Its Significance in 5G VoNR

Role of a Dedicated PCRF in VoLTE and Its Significance in 5G VoNR

  June 6, 2023

Preparing voice services for 5G

As operators transition from 4G LTE services to 5G, they must ensure their voice services are prepared for the change. The emergence of new technologies and standards with 5G networks necessitates updating voice services to meet the next-generation communication requirements. Voice services traditionally relied on circuit-switched (CS) networks or CS fallback. Although these methods have worked in the past, next-gen 5G networks don’t support them. This incompatibility arises due to the fundamental differences in architecture and underlying technologies between 4G and 5G. Therefore, operators must migrate their voice services to Voice over LTE (VoLTE) or Voice over New Radio (VoNR) before offering 5G services. To support VoLTE or VoNR seamlessly, the adoption of dedicated Policy and Charging Rules Functions (PCRF) for data and voice services is essential. By leveraging a dedicated specifically-designed PCRF solution for VoLTE, operators can efficiently manage and control various aspects of voice services in a reliable network environment. With VoLTE PCRF, operators can enforce policy and charging rules for voice traffic, ensuring network resource prioritization and efficient utilization.

Benefits of VoLTE

VoLTE allows voice calls over a 4G LTE network while using the same IP-based network as data traffic. VoLTE offers numerous advantages over traditional circuit-switched voice services, including improved call quality, faster call setup times, and the ability to make simultaneous voice and data connections. One of the major benefits of VoLTE includes its significant call quality. The narrowband voice channel limits traditional circuit-switched voice calls, reducing the audio quality. In contrast, VoLTE leverages the wider bandwidth available on 4G LTE networks, allowing for high-definition voice calls with crystal-clear audio. Moreover, VoLTE enables the simultaneous use of voice and data services and eliminates call disruptions by utilizing the IP-based network, allowing the users to browse the internet, stream content, or use other data services while on a voice call. Designed for 5G networks, Voice over New Radio (VoNR) is similar to VoLTE, which enables voice and data services. There is, however, a significant difference between VoNR and VoLTE. VoNR does not support the continuation of voice calls when switching between 5G and older 3G networks. To fully utilize 5G services, integration with an IP Multimedia Subsystem (IMS) is necessary.

Essential components of VoLTE and the role of a dedicated PCRF

To transition to VoLTE, operators must deploy an IP Multimedia Subsystem (IMS) network that provides the necessary VoLTE infrastructure. The IMS network consists of several components, including a Call Session Control Function (CSCF), an IMS Home Subscriber Server (HSS), Online Charging System (OCS), and a PCRF. The CSCF is responsible for call control and routing within the IMS network. It handles the signaling required for establishing and maintaining voice calls, ensuring that voice traffic is appropriately managed and directed. The HSS, on the other hand, serves as a central database that stores subscriber information such as user profiles, authentication data, and service entitlements. This information is crucial for the proper functioning of VoLTE services. The OCS is a critical component of the IMS network. It handles real-time credit control and charging for voice and data services, ensuring accurate user billing. The PCRF is critical in enforcing quality of service (QoS) policies and network resource allocation. A dedicated PCRF for VoLTE ensures that the appropriate QoS parameters are applied to voice traffic, prioritizing voice calls and guaranteeing high-quality voice services.

Importance of a dedicated voice network

The rise of Voice over Internet Protocol (VoIP) and voice and data network convergence raises the demand for dedicated voice networks. Operators now often use packet-switched networks that carry both voice and data traffic but prioritizing and optimizing voice transmission separately to ensure quality and reliability becomes challenging. Additionally, as listed below, several other reasons reinforce why operators should maintain a dedicated VoLTE network:
  • It optimizes the quality of both VoLTE and data traffic and allows for granular control over these types of traffic, ensuring that network resources are utilized efficiently.
  • It simplifies troubleshooting or issue resolution, allowing easy identification of the problems when voice and data traffic are separated.
  • It increases flexibility and scalability to accommodate user demands and future growth, enabling network infrastructure to adapt to changing requirements without affecting voice services.
  • It ensures the reliability and availability of voice networks and prevents service disruptions during peak data usage periods, allowing users to continue to rely on uninterrupted voice communication.
  • It treats the voice network independently and allows efficient handling of service requests, upgrades, congestion, and outages, ensuring optimal performance and minimal impact on data services.
  • It optimizes overall network bandwidth, allowing for specific allocation and optimization techniques tailored to voice and data traffic and maximizing efficiency.
  • It reduces costs by leveraging specialized vendors for cost-effective voice services, allowing operators to utilize their expertise and achieve cost savings without compromising quality.
  • It enhances security by isolating voice traffic from data traffic and helps protect voice communication, minimizing the potential impact of data-related security breaches or vulnerabilities.

Importance of dedicated PCRFs for voice and data

While the trend is towards convergence and integration of voice and data services in more unified networks, having a dedicated PCRF for voice and data offers operators greater control, flexibility, and the ability to tailor services to meet specific requirements and optimize the customer experience. A dedicated PCRF for voice and data enables operators to effectively manage, control, and monetize their network resources while delivering high-quality services and meeting customer expectations. Here are some key reasons why operators should deploy a dedicated PCRF for voice and data services:
  • To ensure uninterrupted service continuity for voice and data, regardless of congestion, through fault isolation and redundancy.
  • To facilitate voice network upgrades without disruptions to other service networks like data, minimizing customer impact.
  • To allocate network resources efficiently and prevent congestion’s impact on voice and data services, preserving voice service quality during peak data usage.
  • To independently scale voice and data services based on demand, optimizing resource allocation and network expansion cost-effectively.
  • To streamline management and troubleshooting processes, empowering operators by targeted traffic monitoring, problem identification, and resolution capabilities offered by separate PCRFs.
  • To implement service-specific QoS parameters such as low latency and minimal jitter for seamless voice calling and low latency with sufficient bandwidth for optimal data usage experience.

Enhance Voice Services with Alepo PCF + PCRF

Technology partners play a significant role in accelerating VoLTE deployment and 5G migration. Telecom product companies like Alepo, offering PCRF and PCF (Policy Control Function) solutions, assist operators in rapidly rolling out VoLTE and 5G voice services. These solutions offer a range of features to optimize voice service delivery and provide a seamless user experience. With Alepo PCF + PCRF, operators can:

Implement QoS management

With Alepo PCRF for 5G standalone deployments and Alepo PCRF for VoLTE services, operators may specify and enforce particular QoS criteria like low latency and minimal packet loss. These technologies ensure that voice calls maintain the desired level of performance and reliability.

Customize policies for voice services

Alepo’s PCRF and PCF solutions allow operators to define and customize policies, including QoS prioritization, bandwidth allocation, and ‘push to X’ features (talk, video, chat). These solutions also allow the prioritization of multimedia services for uninterrupted emergency communications. Operators can fine-tune voice service behavior to effectively meet both network requirements and subscriber preferences. In short, by utilizing Alepo PCF + PCRF, operators can optimize voice service performance, effectively manage network resources, and deliver a superior voice calling experience to their subscribers in LTE and 5G networks.


The transition of voice services to VoLTE is critical for operators planning to upgrade to 5G networks. By adopting a dedicated PCRF for voice and data services, operators can enforce QoS policies, optimize network resources, and ensure a seamless voice-calling experience. VoLTE offers significant advantages over traditional circuit-switched voice services, including improved call quality and simultaneous voice and data connections. Deploying the necessary infrastructure and partnering with technology providers like Alepo enables operators to future-proof their networks for the 5G era and deliver cutting-edge communication services. Embracing VoLTE and a dedicated PCRF empowers operators to thrive in the evolving telecommunications landscape, unlock the potential of 5G, and provide superior service experiences to subscribers. Would you like to explore further details about VoLTE PCRF and witness its impact on accelerating network performance, service monetization, and network reliability? Email and our team of experts will contact you to address all your queries and show you a quick demo.
Prathamesh Malushte

Prathamesh Malushte

Principal Solution Architect

Prathamesh is a PDM and solution integration specialist with expertise in 5G core network functions and protocols. He specializes in creating user stories, call flows, and designs for 5GC as well as legacy networks, as well as in handling OSS/BSS intricacies. After hours, he loves sports, enjoys trekking, and is passionate about playing different musical instruments.

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Boldt Group to use Alepo platform to launch WiFi in casinos and hotels across Argentina

Boldt Group to use Alepo platform to launch WiFi in casinos and hotels across Argentina

  • The group’s broadband company, SPTI, will manage the service using Alepo’s WiFi monetization solution
  • Casual users can access the service access through various journeys, while Boldt broadband subscribers can use their existing credentials
  • The ROI-driven solution will enable the operator and its casino and hotel affiliates to create and monetize captive portals and gain customer data insights to drive business success
  • Alepo’s solution, which includes its industry-leading AAA, will bolster network security
Thursday, October 27, 2022, Buenos Aires, Argentina – SPTI, a leading telecommunications carrier owned by Argentine group Boldt SA, has partnered with Alepo to provide free broadband internet access to customers at the group’s casinos and hotels across the country. Alepo’s WiFi monetization solution will help bolster security for the operator’s network as it introduces the public WiFi offering.

Once deployed, casual users will be able to access the WiFi network by watching a video, completing a survey, social media login, and other journeys that Boldt can define. It will also enable existing Boldt broadband subscribers use their credentials to access WiFi when they visit the casinos and hotels.

Alepo will deploy its WiFi monetization platform, a part of its Carrier WiFi solution, which includes its industry-leading AAA Server, WiFi Service Management Platform (SMP), and captive portals. The platform is designed to maximize ROI and will enable SPTI and Boldt’s casino and hotel affiliates to create captive portals with in-house and sponsored ads. They will be able to gather customer data through the various access journeys, leveraging advanced data analytics to segment customers and display targeted and contextual promotions to them.

Boldt’s hotspot network will include access points from four different manufacturers, all of which will be seamlessly integrated by Alepo’s vendor-agnostic platform.

“We’re pleased to partner with Alepo given their long history of successes in deploying WiFi solutions. Alepo’s WiFi monetization platform will enable us to introduce free WiFi for casino and hotel guests, helping forward our commitment towards customer service. We’re certain that we’ll be able to drive swift ROI and instantly boost CX,” said Gonzalo Llanos Pereira, Operations, SPTI-Boldt Group.

Juan Espinosa, VP Latin America, Alepo, said, “WiFi remains relevant for operators and customers, especially in closed spaces like casinos and hotels where there may be gaps in cellular connectivity. We’ve been helping service providers to deliver, manage, and monetize advanced WiFi services in the region for several years now, and we’re proud to partner with SPTI-Boldt on this deployment.”

About SPTI-Boldt Group Argentina

Boldt S.A., an Argentine group, is a leader in several domains, including information technology services, entertainment centers, resorts, gaming, and security printing. Its subsidiaries include Boldt, B-Gaming, Boldt Impresores, Trilenium Casino, Orbith, and telecommunications carrier SPTI. SPTI is Argentina’s leading wireless telecommunications company. It handles over one hundred million transactions per month and connects more than ten thousand points of presence.

For more information, please visit

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Cable & Wireless Seychelles launches public WiFi in Seychelles using Alepo’s monetization platform

Cable & Wireless Seychelles launches public WiFi in Seychelles using Alepo’s monetization platform

  • Customers can access the service at a popular resort in Victoria, and it will soon be rolled out at other resorts and major public places
  • The service includes free and paid access options that customers can purchase from a self-service portal
  • The self-care portal also lets customers monitor their usage and view purchase history
  • As part of the next phase, CWS intends to introduce WiFi offload services to existing CWS broadband users

Wednesday, October 21, 2020, Victoria, Seychelles – Leading telecommunications provider Cable & Wireless Seychelles (CWS) has launched public WiFi in the popular tourist destination of Seychelles. Digital enablement and revenue management software provider Alepo has deployed its WiFi Service Management Platform to facilitate the rollout and monetization of these services. Alepo has also included a self-care portal that lets consumers control and monitor their WiFi data usage.

Scheduled for a multi-phase release, the service is now live for casual users at a popular resort in the capital city of Victoria and will be rolled out to major resorts and other prominent public places. The second phase of the project will extend WiFi services to Cable & Wireless broadband and mobile subscribers with seamless WiFi offload.

Cable & Wireless has made WiFi available through both free and paid journeys. Customers can purchase volume, time, and speed-based offers and vouchers, as well as control and monitor their usage, from the self-care portal. When logged in to the portal, customers can also see the network of WiFi hotspots, special promotions from CWS, and their purchase history.

Shoaib Khan, Chief Technology Officer at CWS, said, “We’ve observed a growing level of digital sophistication of consumers. Both residents and tourists have high connectivity demands that can best be serviced by WiFi, and the ability to control their data usage through the self-care portal further augments the customer experience.”

“We are increasingly seeing that consumer engagement and loyalty depend on the quality of digital interaction with the operator. To that end, our advanced self-management portal for WiFi offers a consistent and complete engagement platform for CWS’s customers,” said Vishal Mathur, VP – Solution Integration, Alepo.

Seychelles, an archipelago of 115 islands and home to two UNESCO World Heritage Sites, relies heavily on tourism from European countries like Germany, United Kingdom, France, Italy, and Switzerland, as well as India and the UAE.

About Cable & Wireless Seychelles

Cable & Wireless Seychelles (CWS) is the leading telecommunications company in the country, having started by establishing the first connection from Seychelles to the rest of the world in 1983, to now being Seychelles’ provider of choice. CWS connects businesses, homes, and individuals with revolutionary state-of-the-art solutions delivered on the fastest LTE 4G+ network, the only 5G network in Seychelles, and an advanced fiber-optic link.

As the first and only quad-play provider in Seychelles, they offer a full range of communications and entertainment services such as IPTV, broadband internet, telephony, and mobile for residential and business customers.

Being a 100% Seychellois-owned company, they are dedicated to delivering the best telecommunication services, reliable connections, and the best customer service experience to Seychelles.

For more information on their products and services, please visit

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