WOM enters Chile’s FTTH market using Alepo’s fixed broadband solution

Case Study Overview

With pandemic-related lockdowns and a sudden increase in the number of people working from or staying at home, Chile witnessed an unprecedented surge in demand for high-speed internet. WOM swiftly responded by partnering with Alepo to launch high-speed fixed broadband services. Alepo leveraged its expertise in global broadband deployments and its experience of the Latin American market. Alepo overcame global travel restrictions to ensure the project was launched in record time. This case study provides insights about Alepo’s solution that enabled a host of business benefits for WOM, including a six-fold increase in subscriber count in the first quarter.

Key Takeaways

Get an overview of WOM’s market needs for the project
WOM was the first to implement 4G voice services and Voice over WiFi (VoWiFi) in Chile, providing a cost-effective alternative for its prepaid and postpaid customers. The service provider has always been at the forefront of innovation and wanted to continue its technological contribution to the region during the pandemic with the new FTTH services.

Understand the challenges faced by WOM
WOM wanted to respond as swiftly as possible to the unprecedented surge in network demand, but global travel restrictions posed a challenge. Further, WOM wanted to implement a robust system to keep track of fast-evolving customer demand, as well as provide 24x7x365 digital support to its subscribers.

Gain insights on Alepo’s AAA and fixed broadband solution and its network architecture
Alepo’s Broadband AAA solution was remotely deployed with local vendor hardware support, ensuring a smooth and swift launch of the fiber service. The highly scalable AAA server and flexible policy framework enable WOM to deliver advanced services and connectivity while driving ROI.

Learn about the solution highlights
In addition to travel bans, Alepo found workarounds for a host of other implementation issues such as delays in the delivery of hardware. Alepo ensured the project was delivered in record time, putting in place temporary fixes where necessary until it was logistically possible to complete the final implementation.

Know more about the business use cases it supports
WOM has the capabilities to provide uninterrupted high-speed postpaid and prepaid unlimited high-speed data plans, limited data plans, and fair usage packages. Its 24×7 remote customer support enables seamless online payments.

Discover the project outcomes
WOM was able to derive swift ROI, keep OPEX low, ensure high customer satisfaction, and more.

See what WOM’s CEO has to say about the project
Here’s what WOM’s management has to say about Alepo’s rapidly deployed solution, which enabled the operator to swiftly launch innovative services and meet its business objectives in record time.

WOM enters Chile FTTH market using Alepo fixed broadband solution
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