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An innovative and mature international company, Alepo regularly seeks talented and motivated individuals to join our sales and marketing, development, and support teams. Alepo prides employees who value innovation, quality and team work.

At Alepo, employees enjoy an open and creative atmosphere, competitive compensation, benefits, incentives and rewards for excellence, and abundant opportunities for professional and personal growth. Experience the best of a small company spirit combined with the excellence of an industry leader.

Sales Representative | Pune - Mumbai

Job summary

According to Cisco Visual Networking Index, mobile data grew 81% in 2013 and will grow 11 times between 2013 and 2018. Alepo Technologies is one of the hottest companies in the burgeoning mobile data revolution market! We offer suites of software solutions that are highly differentiated from others, and are increasingly making it to the top. If you have a competitive spirit, an entrepreneurial mindset, and a passion for working hard to achieve your ultimate goals, Alepo may be a perfect opportunity for you to advance your career to a whole new level. Join our world-class team and find your ideal job!

The Alepo International Sales team is looking for talented Sales Reps to join the Pune based team in order to grow sales activities. In this role, you’ll be assigned a territory and get help from the business development team and from the presales team. You will be responsible for nurturing and closing new sales opportunities for our entire Telecom solutions portfolio. You’ll work closely with our international management team to grow the business and spread our message to people, departments, and subsidiaries. We’ll need you to be able to work well within a team and understand people’s challenges.

Primary job responsibilities

  • Nurture and close opportunities brought to you by our lead generation teams.
  • Engage executives within the territory accounts through all communication channels and establish long term relationship and trust towards potential opportunities.
  • Track opportunity activity through CRM tools
  • Participate in internal sales or product training and certification programs to maintain a high knowledge of and proficiency in Alepo offerings and industry trends.

Required skills

  • 2-6 years of experience in sales
  • Telecom MBA or Telecom knowledge
  • Ability to engage with people very easily, actively listen to what they say and understand their business challenges
  • Ability to work well under pressure while maintaining a high attention to detail
  • Good organizational skills, with an ability to learn things quickly and adapt to changing situations
  • Excellent English communication skills, both written and verbal
  • Ability to translate complex ideas into simple, understandable terms
  • Experience selling highly technical solutions; knowledge of the complete sales cycle, from prospecting to closing an advantage
  • Experience in successfully managing a sales pipeline and forecast an advantage

Work Environment

  • At Alepo, you’ll be working in a very dynamic and top notch sales environment:
  • Very young and dynamic sales team
  • Local manager to help you get quickly trained and operational on the job
  • International manager to help you get international exposure and quality standards
  • US Standard Sales training, processes, tools and very aggressive personal development (video, book reading, seminars…)
  • Constant interactions with Europe sales and US marketing.
  • Motivating work environment in a growing company with amazing track record in the Telecom sector and startup work culture
  • And not to forget, Alepo is also lot of fun with regular activities, gatherings, social events, international tradeshows and travel.

Career path

  • Alepo is the right place to start your sales career or accelerate it dramatically. Alepo lets you express your talent in a very free spirit environment where independence and proactivity are highly appreciated.
  • Alepo is meant for people with a strong drive that see themselves evolving fast and having an international career.

Alepo’s young talent grows their responsibility very quickly and can make a blazing fast career to the top with over the market compensations.

Submit Resume

Business Development Manager - Spain

Job summary

According to Cisco Visual Networking Index, mobile data grew 81% in 2014 and will grow 11 times between 2014 and 2018. Alepo Technologies is one of the hottest companies in the burgeoning mobile data revolution market! We offer suites of software and solutions that are highly differentiated from all others, and are increasingly making it to the top. If you have a competitive spirit, an entrepreneurial mindset, and a passion for working hard to achieve your ultimate goals, Alepo may be a perfect opportunity for you to advance your career to a whole new level. Join our world-class team and find your ideal job!

Alepo is seeking an experienced Business Development Manager to join our international team in Equatorial Guinea. You can be based in Spain and travel frequently to the region. The role will involve handling Equatorial Guinea (Spanish speaking country in African region) and other regions.

This is a telecommuting role.

About the company: Alepo is a leading provider of IT and network infrastructure software solutions for communications service providers worldwide. Alepo works closely with market leaders including Vodafone, MTN, France Telecom, and Digicel, empowering them to compete aggressively and realize data opportunities across technologies and generations. Founded in 2004, Alepo is a major player in revenue & subscriber management, packet core evolution, carrier Wi-Fi, mobile data offload, fixed mobile convergence, and more. Today, Alepo’s solutions reach millions of global subscribers, spanning 2G / 3G & 4G technologies such as LTE, HSPA+, ADSL, MetroE, FTTH, Wi-Fi, and WiMAX. With core values of constant innovation, customer satisfaction, and recognizing and rewarding merit, Alepo strives to stay at the forefront of telecommunications technologies. Maturity, stability, and innovation make Alepo a market-leading vendor of solutions for both greenfield and established service providers. Also would request you to go through our company website to understand our products & company details (www.alepo.com)

Primary job responsibilities

  • Nurture and close opportunities brought to you by our lead generation teams.
  • Engage executives within the territory accounts through all communication channels and establish long term relationship and trust towards potential opportunities.
  • Track opportunity activity through CRM tools
  • Participate in internal sales or product training and certification programs to maintain a high knowledge of and proficiency in Alepo offerings and industry trends.

Required skills

  • 2-8 years of experience in sales
  • Telecom MBA or Telecom knowledge
  • Ability to engage with people very easily, actively listen to what they say and understand their business challenges
  • Ability to work well under pressure while maintaining a high attention to detail
  • Good organizational skills, with an ability to learn things quickly and adapt to changing situations
  • Excellent English communication skills, both written and verbal
  • Ability to translate complex ideas into simple, understandable terms
  • Experience selling highly technical solutions; knowledge of the complete sales cycle, from prospecting to closing an advantage

Experience in successfully managing a sales pipeline and forecast an advantage

Submit Resume

Team Lead – GTAC | Location: Mumbai

Purpose of the role        

You are the face of Alepo for customers. You help Alepo’s customers reach their business goals through your knowledge of the Alepo billing solution. You investigate and analyze customer problems and answer Customer queries to ensure that Alepo products and solutions are accomplishing the Customer’s objectives. You are a technical guide to Alepo GTAC Senior/Junior engineers. You will be leading multiple accounts of customers and will be first point of escalation from Alepo side. Ensuring customer satisfaction by remaining aligned as per GTAC process/policy along with doing team management would be the primary purpose of the role.

Skill Set              

Education:          

BE/B.TECH in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.

Industry Experience      

5+ years

Knowledge Areas           

  • Log analysis and Troubleshooting skills
  • OSS/BSS
  • Relational Database – MySQL or Oracle
  • JAVA/PERL Scripting on Linux
  • Excellent English communication skills
  • Basic Networking Skills

Responsibilities

  • Monitor and ensure that team attends customer issues through telephone/chat/email/GTAC portal.
  • Monitor and ensure that team creates a GTAC portal ticket on behalf of Customers for issues raised by chat or on skype.
  • Monitor and ensure that team assigns complexity, severity and priority to tasks/tickets appropriately.
  • Clearly explain verbally and in writing, solutions to problems reported Customers on skype or Alepo GTAC portal
  • Act as point of contact for internal as well as external escalation for given accounts.
  • Manage team of 4 to 5 GTAC engineers.
  • Take ownership of issues & tasks and ensure proper closure as per the GTAC process.
  • Identify business impact of the issues reported and escalate as per the escalation process whenever needed
  • Configure Alepo products as per business requirement in a local lab, staging and production systems
  • Attend to critical alerts within a shift, create a ticket and resolve as per GTAC process.
  • Identify the root cause of issues reported
  • Add articles/documents to internal Knowledgebase.
  • Create Incident report and share it with customers as per the support process.
  • Restore service within defined SLA.
  • Handle critical/complex and escalated tickets independently
  • Provide appropriate handover of task to shift engineers in the next shift
  • Report issues to R&D on jira with details of logs, thread dump, DB dump along with appropriate analysis.
  • Identify proactively potential issues from alerts which might cause downtime / severe issue / revenue loss.
  • Monitor health status of servers through monitoring tools like ICINGA, CACTI, MRTG, collectd etc.
  • Write scripts to automate process / procedures.
  • Write RCA, MOM, UAT, SOP and Incident report documents to stake holders as per support process.
  • Travel to 100% of assigned onsite assignments
  • Install/Deploy patches in coordination with R&D team.
  • Complete production planned activity within approved time window as per PAR guidelines.
  • Conduct drum beat calls of his all accounts regularly as per Alepo Business Relationship Management Process.
  • Create support management reports for his accounts.
  • Successfully complete onsite handholding whenever assigned
  • Follow support processes
  • Configure , install and customize opensource tools.

Submit Resume

Lead Engineer – GTAC | Location: Mumbai

Purpose of the role        

You are the face of Alepo for customers. You help Alepo’s customers reach their business goals through your knowledge of the Alepo billing solution. You investigate and analyze customer problems and answer Customer queries to ensure that Alepo products and solutions are accomplishing the Customer’s objectives. You are a technical guide to Alepo GTAC engineers. You will be leading multiple accounts of customers and will be first point of escalation from Alepo side for your respective accounts. Ensuring customer satisfaction by remaining aligned as per GTAC process/policy would be the primary purpose of the role.

Skill Set

Education:          

BE/B.TECH in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.

Industry Experience:

5+ years

Knowledge Areas:

  • Log analysis and Troubleshooting skills
  • OSS/BSS
  • Relational Database – MySQL or Oracle
  • JAVA/PERL Scripting on Linux
  • Excellent English communication skills
  • Basic Networking Skills

Responsibilities

  • Monitor and ensure that team attends customer issues through telephone/chat/email/GTAC portal.
  • Monitor and ensure that team creates a GTAC portal ticket on behalf of Customers for issues raised by chat or on skype.
  • Monitor and ensure that team assigns complexity, severity and priority to tasks/tickets appropriately.
  • Clearly explain verbally and in writing, solutions to problems reported Customers on skype or Alepo GTAC portal
  • Act as point of contact for internal as well as external escalation for given accounts.
  • He/She doesnot have direct team reporting to him/her but they should be mentoring atleast 2 to 3 Trainee/Junior GTAC Engineers
  • Take ownership of issues & tasks and ensure proper closure as per the GTAC process.
  • Identify business impact of the issues reported and escalate as per the escalation process whenever needed
  • Configure Alepo products as per business requirement in a local lab, staging and production systems
  • Attend to critical alerts within a shift, create a ticket and resolve as per GTAC process.
  • Identify the root cause of issues reported
  • Add articles/documents to internal Knowledgebase.
  • Create Incident report and share it with customers as per the support process.
  • Restore service within defined SLA.
  • Handle critical/complex and escalated tickets independently
  • Provide appropriate handover of task to shift engineers in the next shift
  • Report issues to R&D on jira with details of logs, thread dump, DB dump along with appropriate analysis.
  • Identify proactively potential issues from alerts which might cause downtime / severe issue / revenue loss.
  • Monitor health status of servers through monitoring tools like ICINGA, CACTI, MRTG, collectd etc.
  • Write scripts to automate process / procedures.
  • Write RCA, MOM, UAT, SOP and Incident report documents to stake holders as per support process.
  • Travel to 100% of assigned onsite assignments
  • Install/Deploy patches in coordination with R&D team.
  • Complete production planned activity within approved time window as per PAR guidelines.
  • Conduct drum beat calls of his all accounts regularly as per Alepo Business Relationship Management Process.
  • Create support management reports for his accounts.
  • Successfully complete onsite handholding whenever assigned
  • Follow GTAC processes
  • Configure , install and customize opensource tools.

Submit Resume

Engineer – GTAC | Location: Mumbai

Purpose of the role        

You are the face of Alepo for customers. You help Alepo’s customers reach their business goals through your knowledge of the Alepo billing solution. You investigate and analyze customer problems and answer Customer queries to ensure that Alepo products and solutions are accomplishing the Customer’s objectives. You are a technical guide to Alepo GTAC trainee / Junior engineers.

Skill Set Skill

Education:          

BE/B.TECH in Computer Science/Computer Engineering/Electronics/Telecommunications from an accredited college or technical institute.

Industry Experience      

4+ Years

Knowledge Areas           

  • Product Knowledge/Log analysis / Troubleshooting skill
  • OSS/BSS
  • Relational Database – MySQL or Oracle
  • JAVA/PERL Scripting on Linux
  • Networking Basics

Responsibilities

  • Attend customer issues through telephone/chat/email/support portal.
  • Assign severity and priority to tasks/tickets
  • Clearly explain verbally and in writing, solutions to problems reported Customers on skype or Alepos support portal
  • Create a support portal ticket on behalf of Customers for issues raised by chat or on skype.
  • Take ownership of issues & tasks and ensure proper closure as per the support process.
  • Identify business impact of the issues reported and escalate as per the escalation process whenever needed
  • Configure Alepo products as per business requirement in a local lab, staging and production systems
  • Attend to critical alerts within a shift, create a ticket and resolve as per support process.
  • Identify the root cause of issues reported
  • Add documents to internal Knowledgebase
  • Create Incident report and share it with customers as per the support process.
  • Restore service within defined SLA.
  • Handle critical/complex and escalated tickets independently
  • Provide appropriate handover of task to shift engineers in the next shift
  • Report issues to R&D on jira with details of logs, thread dump, DB dump along with appropriate analysis.
  • Identify proactively potential issues from alerts which might cause downtime / severe issue / revenue loss.
  • Monitor health status of servers through monitoring tools like ICINGA, CACTI, MRTG, collectd etc.
  • Write scripts to automate process / procedures.
  • Write RCA, MOM, UAT, SOP and Incident report documents to stake holders as per support process.
  • Install/Deploy patches in coordination with R&D team.
  • Complete production planned activity within approved time window as per PAR guidelines.
  • Participate in drum beat calls
  • Attend at least 30% customer service review meeting passively.
  • Successfully complete onsite handholding whenever assigned
  • Follow support processes
  • Configure , install and customize opensource tools.

Submit Resume

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