Eswatini Mobile overhauls and modernizes network with Alepo digital transformation

Eswatini Mobile overhauls and modernizes network with Alepo digital transformation

  • Using Alepo’s Digital Business Support System (BSS) and PCRF, the service provider has overhauled its network and introduced new advanced offerings
  • Alepo executed its digital transformation remotely, in phases, and within rapid time constraints
  • Alepo’s systems have solved network disruptions caused by legacy vendors and improved network availability
  • The operator will also enable 24×7 customer support using Alepo’s omnichannel self-care platform

Wednesday, November 4, 2020, AUSTIN – Eswatini Mobile, a leading service provider in the Kingdom of Eswatini, has modernized its network using digital enablement software solutions provider Alepo’s Digital Business Support System (BSS). The new platform enables the operator to introduce a host of advanced prepaid and hybrid LTE plans, digitize customer experience with a modern web and mobile self-care, and fix network outages that were impacting its voice and data customers.

Eswatini Mobile’s legacy systems were causing network outages, making an urgent transformation necessary to improve customer experience. With Alepo’s BSS transformation, Eswatini Mobile has upgraded from its legacy multi-vendor setup to a single platform for all BSS functionalities. Along with the BSS, Alepo has deployed its PCRF, interconnect billing, roaming, self-care, and other modules. Under strict timelines, the entire project was deployed rapidly and remotely, in keeping with ongoing pandemic-related travel restrictions.

The platform has enabled Eswatini Mobile to offer its customers the flexibility of choice, having introduced prepaid as well as hybrid or cyclic prepaid plans that enable different tariffs to be applied based on peak and off-peak times of the day. The operator can now also manage dunning actions and has already seen a reduction in outstanding payments.

Eswatini Mobile now has access to business intelligence reports facilitated by the advanced analytics module, enabling targeted promotions and personalized plans and offers based on individual customer needs.

Alepo has also provided its web self-care and mobile app, which will enable Eswatini Mobile’s customers to access 24x7x365 support. In addition to facilitating swift issue resolution, it will also offer customers more control over their accounts, empowering them to view and manage their plans and data usage.

“Our primary objective is to offer superior customer experience and we’re consistently working on improving our services to meet our customers’ needs. Alepo’s phased approach to digital transformation has helped us bolster our network and services without disruptions. We intend to introduce a host of advanced and innovative plans in the future using the Alepo platform,” said Genius Sihlongonyane, Chief Information Officer, Eswatini Mobile.

Sihlongonyane added, “Our key business drivers for this project were migrating to a converged platform to ensure consistent support, and switching to an on-premise set-up to reduce network disruptions that we faced with our legacy system as it was offsite. We’re already seeing improvements in our processes as Alepo’s Digital BSS provides many automation features, improving our network availability and customer experience.”

Sameer Bhuttoo – Director of Africa at Alepo, said, “We share Eswatini Mobile’s vision to strive for the best customer experience and are happy to be their digital transformation partner. Alepo’s subscriber migration was completed in record time, and we look forward to working with Eswatini Mobile on further enhancements, optimizing processes, and ushering in a new network experience for their subscribers.”

About Eswatini Mobile Ltd.

Eswatini Mobile Limited (formerly known as Swazi Mobile Limited) was set up as a Special Purpose Vehicle (SPV) to apply for a license to build and operate a mobile telecommunications network in the Kingdom of Eswatini. The service provider offers a range of prepaid and postpaid voice and data services including roaming plans.

For more information, please visit https://swazimobile.com/

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Alepo secures place on AfricaCom Awards shortlist for ‘putting customers first’

Alepo secures place on AfricaCom Awards shortlist for ‘putting customers first’

  • Alepo has been shortlisted in the Delivering Excellence in Customer Experience category
  • Alepo has won the nomination for deployment in West Africa, which creates a compelling customer experience that cuts across a diverse set of hardware capabilities and requirements
  • The digital enablement expert has played a strategic role in revolutionizing the African telecommunications landscape, with clients including Tier 1 operators and nearly 30 deployments across the continent
  • The AfricaCom Awards acknowledge the achievements of companies, products and solutions, and people who contribute to improving connectivity in Africa and drive the region towards the Fourth Industrial Revolution
  • The awards ceremony will be held on November 13, as part of the three-day AfricaCom conference in Cape Town

Monday, November 4, 2019, CAPE TOWN– Consistently lauded by its clients for creating exemplary customer experiences, digital enablement software provider Alepo is now on the shortlist for the coveted AfricaCom Awards 2019 for developing solutions that “put the customer first.”

Alepo has been shortlisted in the Delivering Excellence in Customer Experience category. Winners will be announced at an awards ceremony on November 13, as part of the three-day AfricaCom conference being held from November 12-14 at CTICC in Cape Town.

Over the years, Alepo has played a strategic role in revolutionizing the African telecommunications landscape. Its clients include Tier 1 operators in key markets and nearly 30 deployments across the continent. This year, it has been recognized by the AfricaCom Awards for a project in West Africa and its success and role its software played in delivering top customer experience for new LTE data offers as well as legacy 3G packages.

“When our customer introduced LTE in Sierra Leone, it wanted to create modern, compelling, and relevant data offers. Their subscriber base included both feature phone as well as smartphone users, so we needed to deliver a compelling customer experience that cuts across a diverse set of complex legacy requirements. Alepo’s Data Network Monetization Solution (DNMS) offers our clients this flexibility in a converged platform,” said Derrick Gross, President, Alepo.

The fact that many users do not have smartphones in Sierra Leone underscored the need for a flexible system – a need fulfilled by Alepo DNMS. Alepo’s seamless integration with the legacy CRM enabled USSD support for customers using feature phones. Its PCRF’s dynamic, fine-grained policy management across all services and technologies optimally manages network resources to further amplify the customer experience.

“The challenge was building a modern experience for an emerging customer base, and traditional experience for others. Our platform lets IT or marketing teams swiftly create very unique, diverse, targeted data offers that can also be purchased with the same ease as traditional plans,” said Vishal Mathur, Vice President – Solution Integration, Alepo.

This year’s AfricaCom conference is expected to see attendance from the most prominent names in African telecoms. With 15,000 attendees, 450 speakers, and 500 exhibitors, it focuses on connectivity infrastructure, disruptive technologies, digital services or ICT strategy, and more. Aligning with the event’s objectives, the AfricaCom Awards acknowledge the achievements of companies, products and solutions, and people who contribute to improving connectivity in Africa and drive the region towards the Fourth Industrial Revolution.

About AfricaCom Awards

The AfricaCom Awards celebrate the achievements of the best companies, solutions, products, and personalities improving connectivity and driving Africa towards the Fourth Industrial Revolution.

For more information, please visit https://tmt.knect365.com/africacom/awards

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Telecom Niue sees widespread adoption of 4G following launch, Alepo and Blue Arcus partnership credited

Telecom Niue sees widespread adoption of 4G following launch, Alepo and Blue Arcus partnership credited

  • Main mobile service provider on the South Pacific island of Niue
  • In August last year, it launched 4G/LTE plans using Alepo’s digital BSS platform
  • The project has given residents and tourists access to new services: 4G speeds, VoLTE calls, digitized bill payment
  • Already more than 50 percent of the Island has come on board

Tuesday, June 25, 2019, NIUE – Telecom Niue, the main mobile operator of the island of Niue, has seen significant revenue growth and widespread adoption after launching 4G using business support systems (BSS) from core network and mobile software solutions provider Alepo.

The 4G offers were announced in August 2018 as part of the government’s plan to transform telecommunication on the South Pacific island. Residents and tourists now have access to 4G speeds, competitive pricing, and advanced data services including Voice over LTE (VoLTE). digital self-care, including online bill payment, has been added.

To achieve their goals, Telecom Niue employed a digital BSS from Alepo including a PCRF (Ro/Rx) for advanced monetization and control of data services, including prepaid billing.

“This was the fastest BSS migration we have ever done,” said Derrick Gross, President of Alepo.

The digital transformation, along with the introduction of modern services and plans, has seen more than half of the Island’s population adopt 4G within a few months of launch.

“Our goal was to modernize communication in Niue, and the swift growth we’ve seen is a testament to how much this project has been appreciated by our subscribers. We were already impressed when Alepo met our stringent deadline without hiccups. And we continue to appreciate the quality and flexibility of their solutions,” said Brett Collier, 4G Rollout Manager, Telecom Niue.

“Our advanced CRM and charging features are particularly valuable for this deployment. Alepo’s self-care and mobile application are highly flexible, enabling Telecom Niue to offer the best possible services catered to their customers’ specific needs,” said Vishal Mathur, VP Solution Integration, Alepo.

Alepo has partnered with Blue Arcus for the project.

“Having worked with Alepo on several LTE and WiFi projects since 2016, we have time and again seen their expertise in the deployment of 4G LTE solutions. Telecom Niue’s latest offering is one of our many combined successes,” said Naren Yanamadala, CEO of Blue Arcus.

The project is the third Alepo-Blue Arcus collaboration in the Pacific Islands, following successful deployment of policy, charging, and billing solutions for the Marshall Islands National Telecommunications Authority, and another with Tuvalu Telecommunications Corporation in Tuvalu.

About Telecom Niue

Telecom Niue Limited is a company incorporated in Niue and fully owned by the government of Niue. It was formed out of the business and operations of the Department of Post and Telecommunications.

As part of the government’s corporatization of utilities in early 2016, Telecom Niue was registered as a private company. It is the sole provider of mobile and fixed telephone services in Niue and the main provider of internet services.

The company’s mission is to ensure affordability, reliability, security, and high-quality telecommunication services anytime, anywhere.

For more information, please visit www.telecomniue.com

About Blue Arcus

Blue Arcus Technologies, Inc. is a California-based company that specializes in providing cost-effective mobile network solutions across the globe. The company also addresses telecommunications needs through its rural and remote community solutions, maritime and ferry solutions, tactical and emergency solutions, and mobile network solutions.

For more information, please visit www.bluearcus.com

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Tuvalu Telecommunications Corporation Selects Alepo & Blue Arcus to Launch LTE and WiFi Services in Tuvalu

Tuvalu Telecommunications Corporation Selects Alepo & Blue Arcus to Launch LTE and WiFi Services in Tuvalu

With Alepo’s LTE and WiFi solutions, Tuvalu Telecommunications Corporation (TTC) aims for a swift rollout of new broadband and voice services with an advanced customer experience throughout Tuvalu.

Monday, February 13, 2017, Austin, TX – Alepo (www.alepo.com) – an award-winning, global provider of core network and IT software solutions for communications service providers, announced today, in partnership with Blue Arcus Technologies Inc., a leading provider of cost-effective mobile network solutions, the launch of LTE and WiFi services at TTC in Tuvalu.

As part of the project, Alepo will deploy its market-ready “LTE in a Box” and WiFi solutions to enable TTC to launch innovative data and voice services rapidly in the market, and enhance the customer experience in Tuvalu through real-time policy and a customer self-care app.

Alepo’s “LTE in a Box” solution combines essential LTE core network functions, including policy and charging control (PCRF), convergent charging and billing (OCS), and business support systems (BSS) onto a single high-performance platform that can be rapidly deployed and monetized.

TTC is investing in LTE and WiFi with the goal to provide its subscribers with a faster network and a better digital experience. With Alepo’s LTE and WiFi solutions, TTC can bring innovative voice and data offers to market faster, enhance the customer experience, and increase mobile broadband revenues with application-based charging, bundled content & apps, family & shared plans, and many other innovative use cases.

“As we roll out our LTE and WiFi networks we need not only a return on our investment but also a partner with proven LTE and WiFi leadership, innovation, and deployment expertise,” said Simeti Lopati, CEO for TTC. “We are confident that the joint efforts and expertise of Alepo and Blue Arcus will enable us to transform the island’s telecommunication landscape with the introduction of the latest developments in LTE and WiFi technology” he further added.

“We are very pleased to partner with Alepo to support the launch of LTE and WiFi at TTC in Tuvalu,” said Naren Yanamadala, CEO of Blue Arcus. He added, “We trust Alepo’s proven industry experience and expertise in the deployment of LTE and WiFi solutions, having participated in multiple projects together.”

“We are happy to partner with Blue Arcus in the deployment of our LTE and WiFi solution in TTC’s network,” said Vani Manian, Alepo Director of Technical Sales, APAC. She added, “We share TTC’s vision and promise to deliver rapid data monetization coupled with the real-time policy for customer needs which will help TTC provide the best quality of service and experience to its subscribers.”

About Tuvalu Telecommunications Corporation

Tuvalu Telecommunications Corporation (TCC) is a state-owned enterprise of the Tuvalu government established under the Tuvalu Telecommunications Corporation Act 1993 and currently the only operator in Tuvalu. TTC provides fixed line telephone communications and internet services to subscribers on each island and mobile phone services on Funafuti, Vaitupu, Nukulaelae, Nanumea, and Niutao. Apart from a few services operated by the ICT department and other Government Agencies, TTC owns and operates most the ICT/Telecommunication infrastructure in the Country. TTC is a reseller of Sky Pacific Satellite TV service, previously owned by Fiji Television Limited.

About Blue Arcus

Blue Arcus Technologies Inc., a California-based company, specializes in providing cost-effective mobile network solutions across the globe. The company also addresses telecommunication needs through its rural & remote community solutions, maritime & ferry solutions, tactical & emergency solutions, and mobile network solutions.

For more information please visit www.bluearcus.com

About Alepo

For more information, please visit www.alepo.com

Please Note: Alepo will be exhibiting at Mobile World Congress in Barcelona, Spain on Feb 27, 2017 – March 2, 2017.

Alepo we will be located at booth 5H71, Hall 5. Please complete the form below to schedule a meeting with Alepo at Mobile World Congress 2017 in Barcelona.

https://www.alepo.com/news-events/upcoming-events/

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Alepo Wins at the 2016 Policy Control Awards

Alepo Wins at the 2016 Policy Control Awards

Alepo earned a 2016 Policy Award in the category of “Best Use of Policy on a Device.” The announcement was made during the 2016 Policy Control Conference in Berlin, Germany.

Policy Control Awards

Thursday, April 7, 2016, Berlin, Germany and Austin, TX – Alepo (www.alepo.com) – a global provider of core network and IT software solutions for communications service providers, was announced the winner of a 2016 Policy Award during the Policy Control Conference in Berlin, Germany. Alepo won in the category of “Best Use of Policy on a Device” for its policy control companion mobile app.

The policy control awards were presented by Informa and judged by a panel of leading policy control experts: (Guy Redmill, Managing Director, Redmill Marketing Associates; Hugh Roberts, Senior Communications & Media Strategist / Evangelist, Virtual Spanner; Glen Ragoonanan, Principal Analyst, Analysys Mason; Shira Levine, Directing Analyst, Service Enablement and Subscriber Intelligence, IHS; Alberto Diez, Telecommunications & Policy Control Expert, Independent). Entrants were judged on their originality, innovation, and leadership in the area of policy and charging control.

About the App

The Alepo “My Mobile Buddy” mobile app puts policy control in the pockets of mobile subscribers, creating a highly contextual and personalized digital experience. At the same time, it provides mobile operators with a truly end-to-end solution for data monetization that requires almost zero effort to deploy and manage.

Alepo built the Alepo My Mobile Buddy mobile app with the primary objective of delivering a complete market-ready solution for data monetization, one that would enable the mobile operator to differentiate itself in an increasingly competitive marketplace.

With the ability to make policy decision directly from his smartphone, the mobile subscriber becomes the decision-maker for his digital experience, dictating when, where, and how he wants to consume services with the ease and enjoyment of a sophisticated and sleek mobile app. From within the app, subscribers can gift mobile data to other subscribers, allocate data to family members within the same plan, manage parental controls, purchase international roaming data passes, and more.

The Alepo My Mobile Buddy mobile app benefits both the mobile operator and the end subscriber. Mobile operators enjoy a fully managed solution that encourages purchase and consumption of data services as valued experiences, and elevates the mobile operator’s brand as modern and customer-centric.

pcrf policy control awards

(From left to right) Danielle Elaine Smith, Marketing Director, Alepo; Alberto Diez, Telecommunications & Policy Control Expert, Independent; Rajesh Mhapankar, Director Innovations, Alepo; Shivani Sardesai, Director for Africa, Alepo

“We are incredibly honoured that our innovation in policy control is being recognized for an award,” said Danielle Elaine Smith, Marketing Director at Alepo. “Innovation has always been at the forefront for Alepo. Alepo is dedicated to enabling mobile operators to spend less time on connecting, configuring, and maintaining enabling infrastructure and more time on running their businesses and meeting the demands of their subscribers.”

Alepo will be attending East Africa Com on May 18th & 19th in Nairobi, Kenya. Meet our expert’s team there and learn how Alepo’s PCRF solution makes it possible for mobile operators to harness their 3G and LTE data services in order to increase ARPU and profitability of the networks.

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