Mauritius Telecom modernizes its WiFi services using Alepo’s carrier-grade WiFi solution

Mauritius Telecom modernizes its WiFi services using Alepo’s carrier-grade WiFi solution

  • Alepo’s WiFi Service Management Platform (SMP) enables Mauritius Telecom to keep pace with evolving customer expectations and improve its service experience
  • The transformation benefits the operator’s existing network of enterprise customers, including hotels, banks, government institutions, and special events
  • Customers can access the services using Alepo’s captive portal through different journeys, including free (OTP authentication, surveys, social media log in, video ads) and paid (digital payment, vouchers) access
  • The operator can generate advanced BI reports to create contextual offers and targeted advertisements
Wednesday, November 30, 2022, Mauritius – Evolving to keep pace with customer expectations and provide innovative new offerings, leading service provider Mauritius Telecom has revamped its WiFi network by implementing Alepo’s WiFi Service Management Platform (SMP).

The project benefits Mauritius Telecom’s growing base of enterprise customers, which includes hotels, banks, government entities, as well as those signing up for special event-based packages. The operator provides hardware such as Access Points (APs), WLAN controllers, and internet connectivity as part of its WiFi services.

Alepo’s WiFi SMP – a part of its Carrier WiFi solution – helps manage and monetize these services. It also enables the operator to support new business models and innovative services such as WiFi calling, WiFi offload, eSIM authentication, secured onboarding (BYOD), IoT enablement, and more.

Alepo’s solution provides the operator with a captive portal and enables its affiliates to build and maintain their own captive portals. The reporting module provides detailed insights into customer behavior, enabling the operator to create contextual offers and targeted advertisements. A loyalty management module helps create and manage points-based reward programs for customers.

Customers attempting to access the WiFi network are redirected to Mauritius Telecom’s captive portal – also provided as part of Alepo’s solution. They are prompted to connect to the WiFi network through free journeys such as through OTP authentication, completing a survey, logging in with their social media credentials, and watching video ads; they can also gain paid access using online payments and vouchers.

“Innovation is integral to our philosophy, and we’re pleased to partner with Alepo given their track record of successful modernization projects. Alepo’s modern and advanced WiFi solution is the perfect fit for us: it enables us to maintain our focus on providing high-quality innovative services with an unmatched customer experience while maximizing our revenue potential,” said Yoganaden Samy, Principal Telecom Engineer, Mauritius Telecom.

Sameer Bhuttoo, Director-Client Relations, Alepo, said, “Mauritius Telecom has played a pivotal role in revolutionizing telecommunications in the country, and we’re proud to partner with them on this project. Alepo’s WiFi SMP is a future-ready solution that enables Mauritius Telecom to introduce modern services and support innovation in a digitally connected world.”

About Mauritius Telecom

Mauritius Telecom serves as one of the key drivers of the socio-economic transformation of the Republic of Mauritius by creating and nurturing an environment conducive to the growth of the ICT industry, a major pillar of the country’s economy. The operator provides fixed-line, mobile, internet, TV, and mobile money services, has strategic partnerships with content providers, offers affordable fiber services for local businesses, and more. It has a customer base of 1.3 million subscribers, ranking as the leading provider of ICT services and solutions in Mauritius. From a state-owned entity, Mauritius Telecom has successfully undertaken its transition into a private company.

For more information, please visit https://www.telecom.mu/

About Alepo

Alepo helps Costa Rican ISP launch free public WiFi with cloud-based solution

Alepo helps Costa Rican ISP launch free public WiFi with cloud-based solution

  • Coopeguanacaste offers free plans as part of the Zii WiFi program of telecommunications regulator Sutel
  • The service was launched last April in the presence of the country’s president
  • It is part of a US$69 million development plan through which Sutel intends to install access points in 515 public places across Costa Rica
  • The service is a hit with consumers, with over 1.3 million people logging in since launch
  • It is powered by Alepo’s cloud-based WiFi Service Management Platform, which allows Coopeguanacaste to offer and monetize superior customer journeys
Wednesday, September 08, 2021, SAN JOSÉ – Internet service provider Coopeguanacaste has introduced public WiFi in Costa Rica, as part of telecommunications regulator Sutel’s Zii WiFi initiative to improve connectivity across the country. Digital enablement and revenue management software provider Alepo has deployed their carrier WiFi platform to power the network.

The service was launched in Guanacaste in April last year in the presence of Costa Rican President Carlos Alvarado Quesada, and is part of Sutel’s Espacios Públicos Conectados (public connected spaces) plan to provide WiFi at 515 sites including parks, plazas, train stations and university campuses. To this effect, Sutel has awarded contracts totaling US$69 million to Coopeguanacaste and two other ISPs. The project is hugely beneficial to residents given that broadband connectivity is low in both urban and rural areas of the country.

Coopeguanacaste’s free WiFi offered through the Sutel program has made a significant impact in Guanacaste. Since its launch, over 1.3 million new users have signed in.

“We are growing fast, and it is encouraging to see the number of new users month after month. Alepo’s WiFi platform is helping us ensure that the service is used widely, while also enabling us to make the project a financial and operational success for the company,” said Gerardo Gutierrez, General Manager, Coopeguanacaste.

Alepo’s WiFi Service Management Platform (SMP) enables Coopeguanacaste to use surveys to offer users free WiFi in this initial phase and has several capabilities for their future growth including partnerships with location owners, WiFi roaming with an international education network, and premium plans for Coopeguanacaste subscribers.

The cloud-based solution runs on Amazon Web Services (AWS), reducing capital expenditure, while still providing seamless integration with the access controllers.

“We’re proud to help Coopeguanacaste offer a service that will facilitate a digital lifestyle for millions of people in Costa Rica. Our WiFi SMP is built to maximize revenue for the provider, and it has been customized for Coopeguanacaste’s specific needs so that they can offer their customers a superior browsing experience, beginning right from the process of connecting to their network,” said Juan Espinosa, Director, Sales, LATAM, Alepo.

Alepo has several successful WiFi deployments in the region, including with mobile operators, ISPs, and banks, and was nominated for best NVF/SDN solution at the 5G & LTE LATAM Awards in 2018.

About Coopeguanacaste

Coopeguanacaste offers competitive Internet, IPTV and IP telephony services to the communities of Guanacaste. It has a robust infrastructure capable of meeting the growing demands of the region. It is the largest cooperative in Guanacaste, aiming to lead in production, distribution and sale of information and communication technology and multiple services following the principles of corporate social responsibility and sustainable development for satisfaction of its customers, members and partners.

For more information, please visit www.coopeguanacaste.com/es/servicios/telecomunicaciones

About Alepo