Teletok successfully launches its convergent billing system in collaboration with Alepo and Blue Arcus

by | Aug 3, 2023

  • The new billing platform supports 4G LTE, 3G, PSTN, and ADSL offerings
  • Alepo’s advanced convergent billing system automates critical processes, reducing manual tasks and ensuring efficiency
  • The unified platform allows Teletok to launch, manage, and monetize all its services efficiently
  • The solution digitizes the customer experience, streamlines operations, and boosts service innovation while driving revenue

Thursday, August 03, 2023, Tokelau – Teletok, the communications services operator in Tokelau, has upgraded its network by implementing Alepo’s convergent billing platform to set up its first digital billing system. This modernization has facilitated the automation of manual processes, reducing the need for human intervention. The system integrates smoothly with Blue Arcus’s 3G/4G Core and 5G-ready solutions.

Alepo has transitioned Teletok’s services onto a single billing platform, including its 4G LTE and 3G, as well as its PSTN and ADSL offerings, streamlining operations and driving revenue growth.

The complete convergent billing system allows Teletok to cater to changing demand by providing innovative prepaid offerings with plans to extend postpaid services soon. Alepo’s all-in-one billing platform eliminates dependence on multiple systems, lowers the total cost of ownership, and streamlines and automates processes while driving revenue. The solution includes Alepo’s industry-leading PCRF, online charging, AAA server, and digital business support system (BSS), with key modules for voucher management, web self-care, mobile application (android and iOS), trouble ticketing, and more.

The convergent billing platform helps Teletok to launch, manage, and monetize innovative new services from a single converged solution, keeping postpaid and prepaid customer accounts and services separate. Teletok can easily launch new bundles such as limited data passes, happy hours, and wallet offers using Alepo’s centralized product catalog, reducing time-to-market. The billing system will soon encompass postpaid services, offering customers a single invoice for all their active services.

The comprehensive solution improves customer interaction by digitizing the experience with round-the-clock support through web and mobile self-care, giving Teletok subscribers control over their accounts. Customers can manage their accounts, do e-refills, voucher recharges, raise tickets, gift credit, and perform many more account operations using the new self-care platforms.

“We’re pleased to partner with Alepo and Blue Arcus, who have demonstrated a history of success in helping transform the face of telecommunications in the Pacific. This project forwards Teletok’s commitment to modernize services in Tokelau, leveraging technology to serve the people’s needs while enabling us to automate our processes and reduce operational overheads,” said Tealofi Enosa, CEO, Teletok.

Naren Yanamadala, CEO and Founder of Blue Arcus, said, “We’re thrilled to collaborate with Alepo on multiple highly successful projects, enabling operators to modernize operations and innovate services. Witnessing the transformative impact of our deployment on Teletok’s network offerings has been truly inspiring. We look forward to seeing how our partnership will deliver great value to our clients and the customers.”

Vishal Mathur, EVP of Alepo, said, “Alepo’s comprehensive billing solution has unlocked exciting monetization opportunities for Teletok. We’re proud it has elevated customer experience, optimized their end-to-end business processes, and eliminated revenue leakage and billing errors from human mistakes. Our successful collaboration with Blue Arcus assures us that this already implemented project is another notable achievement.”

About Teletok

Teletok is the primary communications service provider in Tokelau. Established over two decades ago, the company took the reins from the government of telecommunications services on and between the country’s islands. In 2017, Teletok completed significant capital projects on a 4G LTE mobile network to build a new ICT broadband platform, solar upgrade, emergency voice system (HF and VHF), and multicast. With the government-funded broadband 4G LTE mobile network, digital bridges have been constructed between islands to international destinations.

For more information, please visit https://www.teletokco.tk/

About Blue Arcus

Blue Arcus Technologies, Inc., a leading provider of core network solutions based in California, empowers digital transformation worldwide by enhancing connectivity and streamlining efficiency. Tailored to address the dynamic requirements of various industries, Blue Arcus offers a spectrum of innovative products, including Arcus Core – our flagship offering. Built on open architecture, Arcus Core serves as a unified solution that integrates multiple technologies. Blue Arcus’s unique value proposition includes specialized services for rural and remote communities, maritime and ferry operations, tactical emergency scenarios, and comprehensive mobile network solutions.

For more information, please visit https://www.bluearcus.com.

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Kurdtel Communications modernizes its network with Alepo’s fixed IN solution

Kurdtel Communications modernizes its network with Alepo’s fixed IN solution

by | Aug 4, 2022

  • The convergent fixed IN system helps Kurdtel Communications streamline charging and network management for all its services
  • Alepo’s system has helped overcome the limitations of the operator’s legacy system, plugging revenue leaks by introducing automation
  • Alepo migrated the operator’s existing subscribers to the new system without disrupting services
  • The operator can introduce advanced prepaid and postpaid plans for residential, government, commercial, and enterprise services

Tuesday, August 02, 2022, SULAIMANIAYH – Leading fixed-line operator Kurdtel Communications has transformed its network with an advanced solution from digital enablement expert Alepo. The modernization has implemented automation that ensures the operator can fully and accurately charge for residential and enterprise services with no revenue leaks.

Kurdtel Communications’ legacy system required manual processes that left the operator susceptible. Alepo replaced this legacy infrastructure with its convergent and automated fixed IN system for all its services, streamlining network management and preventing revenue loss.

The deployment enables the operator to charge for its PSTN fixed-line service, manage its interconnect partners, and charge for interconnect calls, as well as enabling new and existing subscribers to make calls seamlessly.

As part of the project, Alepo migrated Kurdtel’s prepaid and postpaid subscribers to the new system without disruptions or downtime.

The new system enables Kurdtel Communications to support a host of advanced prepaid and postpaid plans for its ADSL and FTTH offerings, including residential, government, and commercial services. The operator will also be able to introduce enterprise DID plans.

The deployment included Alepo’s SCP, CRM, OCS, billing, mediation, interconnect partner management system, product catalog, voucher management, IVR, and other key BSS modules.

“Our objective was to ensure smooth operations of our PSTN network and implement convergent charging. Most important, we needed to immediately prevent revenue loss by overcoming the limitations of our legacy system. We’re already pleased with the results we’re seeing with Alepo’s FIN system. Its advanced revenue management capabilities and robust security measures have equipped us to swiftly drive ROI,” said Jameela T Shareef, Director of Planning and Development, Kurdtel Communications.

Vishal Mathur, VP – Solution Integration, Alepo, said, “Our solution is system-agnostic, and we made all necessary provisions to seamlessly integrate our offering with Kurdtel Communication’s existing infrastructure. This included ensuring that our SCP is compatible with their NGN, and that our CRM supports invoices and payment receipts in the local language. The futureproof system will support the operator’s growing business, enabling them to introduce new plans and services as the market evolves.”

The deployment is one of Alepo’s long list of successful deployments in the Middle East, including leading networks in the region.

About Kurdtel Communications

Kurdtel Communications is the first leading company in Iraq and Kurdistan providing fixed telecommunication services widely. Established in 2001 as a joint effort between the Kurdistan Regional Government and the private sector to operate and develop Sulaimaniayh PSTN, introducing efficient and effective services that help build long-term relationships with customers. Its network now covers most of Sulaimaniayh city, providing internet access to all subscribers in mutual cooperation with the (ADSL) provider company. It also provides international access and interconnect services within Sulaimaniayh through a reliable fiber optics network.

For more information, please visit https://www.kurdtel.net/.

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SaskTel launches all-digital service called Lüm Mobile using Alepo’s Zero-Touch Network Solution in Canada

by | Dec 21, 2021

  • The service is 100% self-serve, enabling all customer interactions through Lüm Mobile’s website or mobile app
  • Customers can fully manage their accounts online: to sign up, personalize their service, and get help through a chatbot, forums, and FAQs
  • The unique membership-only service does not have monthly plans or billing dates, and the data does not expire; customers buy data only when they need it
  • Alepo’s Zero-Touch Network Solution is deployed in the cloud, so the operator does not need to manage any network infrastructure or IT systems

Monday, December 20, 2021, Regina, Canada – Leading communications service provider SaskTel has launched its fully digital mobile service, Lüm Mobile, using digital enablement expert Alepo’s Zero-Touch Network Solution. Available to residents of Saskatchewan, Lüm Mobile has no stores or customer-facing agents. The unique self-serve model reimagines the subscriber experience. Customers sign up for and manage their own services completely online, through Lüm Mobile’s website or app.

The service has no monthly plans and billing dates. Instead, subscribers purchase a Lüm Mobile membership and then buy data that enables voice, SMS, and data. They buy data and recharge only when they need to, as the data never expires. In effect, they pay only for the data, calls, and texts that they use, and because there’s no expiration date, they never lose any unused data as long as they keep an active membership.

Services such as unlimited calling are charged only if subscribers want them as add-ons. There are no data caps or throttling, and subscribers benefit from the superior coverage of SaskTel’s existing network.

The service provider also seeks to create a sense of community and a way to give back in Saskatchewan, supporting a social cause to help the environment through the Bloom with Lüm program.

Alepo’s Zero-Touch Network Solution – which includes Digital BSS, omnichannel chatbot support, online charging, policy control, promotions management, and more – enables the fully digital mobile model. It ensures that Lüm Mobile customers can control all aspects of their subscriptions, from self-onboarding to resolving issues through a chatbot and using community forums and FAQs. Support is completely automated, so it is instant and always available.

On the network front, Alepo’s solution enables end-to-end automation. The network infrastructure is fully hosted on the cloud, so the operator does not need to manage any IT systems or resources, allowing its internal teams to focus on driving business success and delivering an innovative customer experience. The Alepo platform helps the operator keep costs low and provide affordable services.

“Lüm Mobile is designed to empower our subscribers and to shed light on change – for both their mobile service and the environment. Alepo’s solution has helped us build an advanced digital mobile service with a new membership model that makes data services affordable. We’re excited to launch this sub-brand where users take control to sign up, personalize their service, and access automated support anytime and from any place,” said Doug Burnett, SaskTel President and CEO.

Alepo President Derrick Gross said, “At Alepo, our philosophy is to enable CSPs like SaskTel to create cutting-edge services that make life easier for their customers while helping them drive ROI. We’re proud to have partnered with SaskTel to develop the modern and innovative Lüm Mobile service. Alepo’s Zero-Touch Network Solution leverages the latest technology to keep pace with evolving customer expectations for a fully digital and self-serve network offering.”

About SaskTel

SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, Canada, with over $1.3 billion in annual revenue and approximately 1.4 million customer connections. SaskTel and its wholly owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet, wireless data, maxTV, data center, cloud-based services, security monitoring, advertising, and international software and consulting services.

For more information on SaskTel, please visit https://www.sasktel.com

To know more about Lüm Mobile, please visit https://lum.ca/

 

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Alsard Fiber and Cellnet partner with Alepo for digital BSS and affiliate management

Alsard Fiber and Cellnet partner with Alepo for digital BSS and affiliate management

by | Dec 18, 2020

  • The project will benefit the two service providers’ ADSL, FTTH, WiFi broadband networks
  • Alepo will deploy a billing system with advanced security and automation features to stop existing revenue leaks
  • The billing system will include centralized affiliate management to streamline processes
  • Customers will have access to web and mobile self-care, reducing their dependence on physical stores and points of sale
  • The solution will also support Alsard Fiber in launching and monetizing public WiFi services, which it intends to introduce in the near future

Thursday, December 17, 2020, AUSTIN – Alsard Fiber and its subsidiary Cellnet are set to modernize their networks using a multi-tenant solution from digital enablement and revenue management software provider Alepo. The solution will include a centralized billing system with automated security features for zero revenue leakage, centralized affiliate management, and web and mobile self-care, as well as the capability to launch and monetize public WiFi services in the future.

Simplifying and streamlining the management of affiliates, Alepo’s digital BSS will benefit wholesale service provider Alsard Fiber’s growing list of broadband clients, which currently includes 15 affiliates and over 1,000 resellers. The same benefit will also be extended to its sister company Cellnet’s FTTH and ADSL resellers. While affiliates will enjoy a faster and more seamless digital experience, the service providers will be able to lower operational costs, improve revenue, and optimize resource utilization.

The two companies will be able to prevent revenue loss caused by erroneous billing through enhanced security features that their existing system is unable to provide. Alepo’s system offers increased security against hacking and eliminates manual data inputs to minimize errors.

Cellnet’s subscribers will have access to web and mobile self-care to recharge their accounts, change their plans, log complaints about any issues they face, and more.

Alepo will deploy its Digital Business Support System (BSS) with billing, CRM, affiliate management, and mobile and web self-care, as well as its scalable AAA application to enable the service providers top performance with growing subscriber counts and usage demands.

Alsard Fiber also plans to introduce public WiFi in the near future. Alepo is deploying its WiFi Service Management Platform (SMP) to launch and monetize these public hotspots with various paid and free use-cases such as bundled ISP packages and sponsored data with advertisements.

“We knew we needed to upgrade our system when we pinpointed certain discrepancies in billing that were causing revenue loss. Further, we currently maintain each of our affiliates in a different server. Alepo’s centralized billing system will ensure more secure and efficient processes and streamline affiliate management, helping us meet our true revenue potential. Alepo’s digital self-care platform will enable us to empower our customers with web and mobile options, so they no longer need to visit resellers or points of sale in person,” said Firya M. Ali, Chairman and Owner of Alsard and Cellnet.

Vishal Mathur, VP-Solution Integration, Alepo, said, “We’re pleased to partner with Alsard Fiber and Cellnet to help improve their network as they digitize their self-care to empower customers. From the network aspect, our solution is designed to iron out the existing system’s vulnerabilities and will result in improved revenue. The centralized platform will enable Alsard Fiber and Cellnet to streamline affiliate management, ensuring faster and more efficient processes that will lower operational costs.”

The project is underway and is expected to be complete within an accelerated timeframe.

About Alsard Fiber

Founded in 2007, Alsard Fiber is a leading wholesaler of IP services in all regions and provinces of Iraq. Working with leading IP providers in Europe and using fiber optic technology, Alsard Fiber delivers the highest possible quality of service. The IP from Europe is delivered via two separate redundant routes. Customers are offered a dedicated symmetrical bandwidth, not shared capacity. Alsard Fiber has a team of IT experts who provide 24/7 technical support. All Alsard Fiber’s customers can benefit from Dedicated Internet Access (DIA), Dedicated Redundant Line for backup purposes, 24/7 technical support, and no filtering, monitoring, or censorship.

For more information, please visit http://www.alsardfiber.com/

About Cellnet

Cellnet was founded in 2006 as the first commercial Internet Service Provider (ISP) in Iraq-North/Sulimanyah city. It played a major role in building internet infrastructure in Iraq/North, earning the company a reputation for providing fast and stable internet access and innovative solutions for their individual as well as corporate customers.

For more information, please visit http://cell-net.net/

 

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Telecom Vanuatu Limited begins network modernization with Alepo solutions

Telecom Vanuatu Limited begins network modernization with Alepo solutions

by | Oct 17, 2020

  • Alepo has upgraded the legacy system to its Digital BSS and the latest version of AAA for the operator’s fixed data services
  • The upgraded system supports offers based on fair usage policies, as well as happy hours enabling Telecom Vanuatu to implement free nighttime browsing
  • Telecom Vanuatu’s customers can now easily purchase data add-ons
Friday, October 16, 2020, Vanuatu – Telecom Vanuatu Limited (TVL) has begun modernizing its network using solutions by digital enablement firm Alepo, making significant improvements to its billing, charging, and authentication systems. The modernization will be carried out in phases, through which TVL intends to digitize and automate its data service offerings on Alepo’s advanced platform. So far, the operator has upgraded from Alepo’s legacy business support systems (BSS) to its Digital BSS, as well as upgrading to the latest version of AAA, for its fixed data services. The upgraded system supports fair usage policy offers and Telecom Vanuatu has implemented happy hours allowing free nighttime browsing. The operator has also introduced web support using Alepo’s Omnichannel Self-Care for its data-service customers. These customers can now easily purchase data add-ons. “In our longstanding association with Alepo, they have always proven their reliability as a solutions provider. We were confident in their ability to rapidly deliver key requirements for this upgrade, and they have surpassed our expectations. We are equally excited about their systematic approach to fully digitize our service offerings,” said Thomas Bruce, CTO of TVL. Vishal Mathur, Vice President – Solution Integration, Alepo, said, “We often recommend phased digitalization to our customers. First, we validate key use cases, allowing the customer to introduce new offers and build digital engagement channels. Then we perform a full transformation, providing advanced capabilities to automate all service offerings across the system.” This modernization project adds to Alepo’s growing list of deployments in the Pacific Islands. The revenue management software provider has helped transform the telecommunications landscape for several nations in the region, including enabling the launch of LTE in three countries. In addition to digital BSS transformation, its key Pacific deployments extend to carrier WiFi, LTE enablement, data charging, and AAA transformation, among others. About TVL Telecom Vanuatu Limited (TVL) was created in 1978 and is Vanuatu’s first provider for landline, GSM, internet, and 4G+ (mobile internet). TVL is the largest corporate contributor to Vanuatu’s national economy – since 2002, it has paid more than 1.8 billion vatus to the government in fees, charges and taxes. A World Bank study shows that telecommunication prices in Vanuatu are among the cheapest in the region. TVL has fixed lines on four main islands; Efate, Santo, Malakula, and Tanna, and 85 percent of the population is covered by their mobile network. For more information, visit tvl.vu

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