Alsard Fiber and Cellnet partner with Alepo for digital BSS and affiliate management

Alsard Fiber and Cellnet partner with Alepo for digital BSS and affiliate management

by | Dec 18, 2020

  • The project will benefit the two service providers’ ADSL, FTTH, WiFi broadband networks
  • Alepo will deploy a billing system with advanced security and automation features to stop existing revenue leaks
  • The billing system will include centralized affiliate management to streamline processes
  • Customers will have access to web and mobile self-care, reducing their dependence on physical stores and points of sale
  • The solution will also support Alsard Fiber in launching and monetizing public WiFi services, which it intends to introduce in the near future

Thursday, December 17, 2020, AUSTIN – Alsard Fiber and its subsidiary Cellnet are set to modernize their networks using a multi-tenant solution from digital enablement and revenue management software provider Alepo. The solution will include a centralized billing system with automated security features for zero revenue leakage, centralized affiliate management, and web and mobile self-care, as well as the capability to launch and monetize public WiFi services in the future.

Simplifying and streamlining the management of affiliates, Alepo’s digital BSS will benefit wholesale service provider Alsard Fiber’s growing list of broadband clients, which currently includes 15 affiliates and over 1,000 resellers. The same benefit will also be extended to its sister company Cellnet’s FTTH and ADSL resellers. While affiliates will enjoy a faster and more seamless digital experience, the service providers will be able to lower operational costs, improve revenue, and optimize resource utilization.

The two companies will be able to prevent revenue loss caused by erroneous billing through enhanced security features that their existing system is unable to provide. Alepo’s system offers increased security against hacking and eliminates manual data inputs to minimize errors.

Cellnet’s subscribers will have access to web and mobile self-care to recharge their accounts, change their plans, log complaints about any issues they face, and more.

Alepo will deploy its Digital Business Support System (BSS) with billing, CRM, affiliate management, and mobile and web self-care, as well as its scalable AAA application to enable the service providers top performance with growing subscriber counts and usage demands.

Alsard Fiber also plans to introduce public WiFi in the near future. Alepo is deploying its WiFi Service Management Platform (SMP) to launch and monetize these public hotspots with various paid and free use-cases such as bundled ISP packages and sponsored data with advertisements.

“We knew we needed to upgrade our system when we pinpointed certain discrepancies in billing that were causing revenue loss. Further, we currently maintain each of our affiliates in a different server. Alepo’s centralized billing system will ensure more secure and efficient processes and streamline affiliate management, helping us meet our true revenue potential. Alepo’s digital self-care platform will enable us to empower our customers with web and mobile options, so they no longer need to visit resellers or points of sale in person,” said Firya M. Ali, Chairman and Owner of Alsard and Cellnet.

Vishal Mathur, VP-Solution Integration, Alepo, said, “We’re pleased to partner with Alsard Fiber and Cellnet to help improve their network as they digitize their self-care to empower customers. From the network aspect, our solution is designed to iron out the existing system’s vulnerabilities and will result in improved revenue. The centralized platform will enable Alsard Fiber and Cellnet to streamline affiliate management, ensuring faster and more efficient processes that will lower operational costs.”

The project is underway and is expected to be complete within an accelerated timeframe.

About Alsard Fiber

Founded in 2007, Alsard Fiber is a leading wholesaler of IP services in all regions and provinces of Iraq. Working with leading IP providers in Europe and using fiber optic technology, Alsard Fiber delivers the highest possible quality of service. The IP from Europe is delivered via two separate redundant routes. Customers are offered a dedicated symmetrical bandwidth, not shared capacity. Alsard Fiber has a team of IT experts who provide 24/7 technical support. All Alsard Fiber’s customers can benefit from Dedicated Internet Access (DIA), Dedicated Redundant Line for backup purposes, 24/7 technical support, and no filtering, monitoring, or censorship.

For more information, please visit http://www.alsardfiber.com/

About Cellnet

Cellnet was founded in 2006 as the first commercial Internet Service Provider (ISP) in Iraq-North/Sulimanyah city. It played a major role in building internet infrastructure in Iraq/North, earning the company a reputation for providing fast and stable internet access and innovative solutions for their individual as well as corporate customers.

For more information, please visit http://cell-net.net/

 

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Kurdtel Communications set to modernize its fixed-line network with Alepo platform

Kurdtel Communications set to modernize its fixed-line network with Alepo platform

by | Sep 29, 2020

  • Alepo’s automated and convergent fixed IN platform will replace the PSTN operator’s legacy system
  • The full IN replacement will include IN-OCS, IVR, voucher management, reporting, interconnect partner management, and more
  • The converged offering will enable Kurdtel Communications to manage all its services from a single platform with support for future growth and the addition of new services
  • The platform will plug revenue leaks in the legacy system, automate processes, and improve customer experience
  • The entire deployment will be executed remotely

Monday, September 28, 2020, SULAIMANIAYH – Leading fixed-line operator Kurdtel Communications is modernizing its systems with a full fixed IN replacement from digital enablement and revenue management software provider Alepo. Apart from automating processes and improving customer experience, the new system will plug revenue leaks that the legacy system is unable to handle. The entire deployment will be remotely executed.

Kurdtel Communications’ legacy system offers limited flexibility, has hardware and support issues, and is slow and prone to errors because of the many manual processes it requires. As a result, the service provider faces revenue losses that are easily preventable using an automated platform like Alepo’s.

As part of its solution, Alepo will provide a full IN replacement, with voice charging for fixed-line customers that includes SCP, IVR, OCS, CRM, voucher management, reporting, and more, as well as international interconnect partner management. The convergent platform will enable the operator to manage its existing services from a single solution. It will enable support for new services and additional licenses Kurdtel Communications may choose to add in the future.

“Our legacy system had become problematic for our operations. We needed to upgrade to a more modern and convergent platform that could more efficiently support our existing services as well as support our vision for future expansion of our business in the region. Alepo was the best technical and commercial fit, and we are confident that their fixed IN platform will help us improve revenue while enabling us to renew our commitment to offering unparalleled services to our customers,” said Yaseen Mohammed Mustafa, CEO, Kurdtel Communications.

Vishal Mathur, VP – Solution Integration, Alepo, said, “Our converged solution for Kurdtel Communications will streamline processes through automation and ensure they are able to plug revenue leaks in their existing system. We have vast experience with remote deployments such as this one, making our offering even more cost-efficient by eliminating the need for our experts to travel on-site.”

The project is the newest addition to Alepo’s long list of deployments in the Middle East, which include a host of Tier-1 operators and leading communications service providers in the region.

About Kurdtel Communications

Kurdtel Communications is the first leading company in Iraq and Kurdistan providing fixed telecommunication services widely. Established in 2001 as a joint effort between the Kurdistan Regional Government and the private sector to operate and develop Sulaimaniayh PSTN, introducing efficient and effective services that help build long-term relationships with customers. Its network now covers most of Sulaimaniayh city, providing internet access to all subscribers as mutual cooperation with the (ADSL) provider company. It also provides international access and interconnect services within Sulaimaniayh through a reliable fiber optics network.

For more information, please visit https://www.kurdtel.net/

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Alepo secures place on AfricaCom Awards shortlist for ‘putting customers first’

Alepo secures place on AfricaCom Awards shortlist for ‘putting customers first’

by | Nov 5, 2019

  • Alepo has been shortlisted in the Delivering Excellence in Customer Experience category
  • Alepo has won the nomination for deployment in West Africa, which creates a compelling customer experience that cuts across a diverse set of hardware capabilities and requirements
  • The digital enablement expert has played a strategic role in revolutionizing the African telecommunications landscape, with clients including Tier 1 operators and nearly 30 deployments across the continent
  • The AfricaCom Awards acknowledge the achievements of companies, products and solutions, and people who contribute to improving connectivity in Africa and drive the region towards the Fourth Industrial Revolution
  • The awards ceremony will be held on November 13, as part of the three-day AfricaCom conference in Cape Town

Monday, November 4, 2019, CAPE TOWN– Consistently lauded by its clients for creating exemplary customer experiences, digital enablement software provider Alepo is now on the shortlist for the coveted AfricaCom Awards 2019 for developing solutions that “put the customer first.”

Alepo has been shortlisted in the Delivering Excellence in Customer Experience category. Winners will be announced at an awards ceremony on November 13, as part of the three-day AfricaCom conference being held from November 12-14 at CTICC in Cape Town.

Over the years, Alepo has played a strategic role in revolutionizing the African telecommunications landscape. Its clients include Tier 1 operators in key markets and nearly 30 deployments across the continent. This year, it has been recognized by the AfricaCom Awards for a project in West Africa and its success and role its software played in delivering top customer experience for new LTE data offers as well as legacy 3G packages.

“When our customer introduced LTE in Sierra Leone, it wanted to create modern, compelling, and relevant data offers. Their subscriber base included both feature phone as well as smartphone users, so we needed to deliver a compelling customer experience that cuts across a diverse set of complex legacy requirements. Alepo’s Data Network Monetization Solution (DNMS) offers our clients this flexibility in a converged platform,” said Derrick Gross, President, Alepo.

The fact that many users do not have smartphones in Sierra Leone underscored the need for a flexible system – a need fulfilled by Alepo DNMS. Alepo’s seamless integration with the legacy CRM enabled USSD support for customers using feature phones. Its PCRF’s dynamic, fine-grained policy management across all services and technologies optimally manages network resources to further amplify the customer experience.

“The challenge was building a modern experience for an emerging customer base, and traditional experience for others. Our platform lets IT or marketing teams swiftly create very unique, diverse, targeted data offers that can also be purchased with the same ease as traditional plans,” said Vishal Mathur, Vice President – Solution Integration, Alepo.

This year’s AfricaCom conference is expected to see attendance from the most prominent names in African telecoms. With 15,000 attendees, 450 speakers, and 500 exhibitors, it focuses on connectivity infrastructure, disruptive technologies, digital services or ICT strategy, and more. Aligning with the event’s objectives, the AfricaCom Awards acknowledge the achievements of companies, products and solutions, and people who contribute to improving connectivity in Africa and drive the region towards the Fourth Industrial Revolution.

About AfricaCom Awards

The AfricaCom Awards celebrate the achievements of the best companies, solutions, products, and personalities improving connectivity and driving Africa towards the Fourth Industrial Revolution.

For more information, please visit https://tmt.knect365.com/africacom/awards

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Telecom Niue sees widespread adoption of 4G following launch, Alepo and Blue Arcus partnership credited

Telecom Niue sees widespread adoption of 4G following launch, Alepo and Blue Arcus partnership credited

by | Jun 25, 2019

  • Main mobile service provider on the South Pacific island of Niue
  • In August last year, it launched 4G/LTE plans using Alepo’s digital BSS platform
  • The project has given residents and tourists access to new services: 4G speeds, VoLTE calls, digitized bill payment
  • Already more than 50 percent of the Island has come on board

Tuesday, June 25, 2019, NIUE – Telecom Niue, the main mobile operator of the island of Niue, has seen significant revenue growth and widespread adoption after launching 4G using business support systems (BSS) from core network and mobile software solutions provider Alepo.

The 4G offers were announced in August 2018 as part of the government’s plan to transform telecommunication on the South Pacific island. Residents and tourists now have access to 4G speeds, competitive pricing, and advanced data services including Voice over LTE (VoLTE). digital self-care, including online bill payment, has been added.

To achieve their goals, Telecom Niue employed a digital BSS from Alepo including a PCRF (Ro/Rx) for advanced monetization and control of data services, including prepaid billing.

“This was the fastest BSS migration we have ever done,” said Derrick Gross, President of Alepo.

The digital transformation, along with the introduction of modern services and plans, has seen more than half of the Island’s population adopt 4G within a few months of launch.

“Our goal was to modernize communication in Niue, and the swift growth we’ve seen is a testament to how much this project has been appreciated by our subscribers. We were already impressed when Alepo met our stringent deadline without hiccups. And we continue to appreciate the quality and flexibility of their solutions,” said Brett Collier, 4G Rollout Manager, Telecom Niue.

“Our advanced CRM and charging features are particularly valuable for this deployment. Alepo’s self-care and mobile application are highly flexible, enabling Telecom Niue to offer the best possible services catered to their customers’ specific needs,” said Vishal Mathur, VP Solution Integration, Alepo.

Alepo has partnered with Blue Arcus for the project.

“Having worked with Alepo on several LTE and WiFi projects since 2016, we have time and again seen their expertise in the deployment of 4G LTE solutions. Telecom Niue’s latest offering is one of our many combined successes,” said Naren Yanamadala, CEO of Blue Arcus.

The project is the third Alepo-Blue Arcus collaboration in the Pacific Islands, following successful deployment of policy, charging, and billing solutions for the Marshall Islands National Telecommunications Authority, and another with Tuvalu Telecommunications Corporation in Tuvalu.

About Telecom Niue

Telecom Niue Limited is a company incorporated in Niue and fully owned by the government of Niue. It was formed out of the business and operations of the Department of Post and Telecommunications.

As part of the government’s corporatization of utilities in early 2016, Telecom Niue was registered as a private company. It is the sole provider of mobile and fixed telephone services in Niue and the main provider of internet services.

The company’s mission is to ensure affordability, reliability, security, and high-quality telecommunication services anytime, anywhere.

For more information, please visit www.telecomniue.com

About Blue Arcus

Blue Arcus Technologies, Inc. is a California-based company that specializes in providing cost-effective mobile network solutions across the globe. The company also addresses telecommunications needs through its rural and remote community solutions, maritime and ferry solutions, tactical and emergency solutions, and mobile network solutions.

For more information, please visit www.bluearcus.com

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Alepo’s AAA shortlisted for innovation award by Telecoms World Middle East

Alepo’s AAA shortlisted for innovation award by Telecoms World Middle East

by | Aug 21, 2018

  • The nomination recognizes the “innovative technological advancement to telecommunications” made by Alepo’s AAA
  • Alepo’s AAA is virtualized, fully convergent, and provides seamless integration with non-standard CRM/BSS
  • It is being used by some of the largest telcos in the Middle East, who have seen significant improvements in their networks, including reduced network disruptions, lower operational costs, improved customer experience, and increased security
  • Winners will be announced at an awards ceremony on September 17, as part of the two-day Telecoms World Middle East in Dubai
  • The conference will host 1,000 attendees, 200 speakers, and 600 telcos; Alepo will be at booth no. 51

Tuesday, August 21, 2018, Austin, TX, USA- Alepo has been shortlisted for the 2018 Telecoms World Middle East Awards. Its AAA has been nominated in The Innovation Award – Vendor category, which recognizes the core network and software solutions provider’s contribution to making “innovative technological advancement to telecommunications.”

Alepo has been shortlisted from a host of vendors operating in the Middle East, Central and South Asia, and North Africa.

AAA is an often-ignored part of operators’ networks, but it can have a transformative effect on overall network performance, resiliency, and customer experience. It is essentially responsible for ensuring that customers can access the services to which they have subscribed. When done right, the function is practically invisible. But when it goes wrong, it can mean disconnections, poor quality of service, and compromised security.

Alepo’s latest version overcomes several limitations of traditional AAA, including scalability, network heterogeneity (convergence), multimodal authentication methods, complete network virtualization, and integration with non-standard network elements. It is virtualized, high-performance, self-healing, open (via REST and API gateway), and highly configurable.

Used by some of the largest telcos in the Middle East including Saudi Telecom (STC) – and currently in the process of being deployed by one of the most established telcos in the region – it has helped operators reduce network disruptions, cut operational costs, improve customer experience, and increase security.

“We are heartened by the faith many of the Middle East’s biggest operators are placing in our technology to replace their legacy AAA with Alepo’s. The fact that operators across the region are seeing significant improvements is a strong vote of confidence for us. This awards nomination further bolsters our belief that the usually sleepy AAA market can and should be disrupted,” said Brian Scoble, Alepo’s Vice President of Sales (Middle East and Africa).

Winners will be announced at an awards ceremony on September 17. The awards are part of the two-day Telecoms World Middle East conference to be held in Dubai, bringing together the entire technology, media, and telecom ecosystem to discuss the digital revolution, technological developments, and the future landscape for MNOs, MVNOs, OTTs, suppliers and the wider industry. It is expected to host over 1,000 attendees, 200 speakers, and 600 telcos.

About Telecoms World Middle East

In 2004, Terrapinn brought the global Telecoms World brand to Dubai to serve the Gulf region. At that time, Middle Eastern telecom and mobile operators were in a period of rapid growth and searching for new ideas, and the technology that would enable them to revolutionise their business models. Today, while technologies have evolved, interest from key industry stakeholders and government is as strong as ever.

Telecoms World Middle East brings together leading executives from the wider region on one platform. It offers the opportunity to learn, as well as to network and build relationships with key stakeholders from across the TMT industry.

The annual Telecoms World Awards, now in their twelfth year, are the undisputed mark of success for the telecoms industry in the region.

For more information, please visit http://www.terrapinn.com/conference/telecoms-world-middle-east/index.stm.

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