Tata Tele Business Services partners with Alepo to offer upgraded fixed-line capabilities

Tata Tele Business Services partners with Alepo to offer upgraded fixed-line capabilities

  • Alepo’s comprehensive solution offers a wide range of services, including toll-free numbers, universal access numbers, do not call, international long distance
  • It has recently been implemented with seamless migration and zero downtime
  • Alepo ensures smooth functioning with its India-based technical assistance center that operates round the clock
  • The project is a step by Alepo towards achieving its goal of establishing itself as a major software vendor for CSPs in India

Tuesday, May 19, 2020, Mumbai, INDIA– Tata Tele Business Services (TTBS) has employed the services of digital enablement software provider Alepo to replace the solution that powers its fixed-line enterprise services.

Alepo’s solution, which has recently been implemented, supports a wide range of fixed-line Intelligent Network (IN) services. With Service Control Point (SCP) as a core component, it includes universal access number, do-not-call, and toll-free facility including interactive voice recognition (IVR). The solution has web-based administration, is self-monitoring, and is further supported in India by Alepo’s India-based technical assistance center.

“As a leading enabler of connectivity and communication solutions, Tata Tele Business Services is continuously updating its services to enable customers with smooth functioning and real-time communications. TTBS is excited to work with Alepo to upgrade existing Intelligent Network (IN) services for rapid service innovation and broader customer care capabilities. The comprehensive IN platform offering from Alepo helped TTBS meet the evolving demands of enterprise/SMEs, who are constantly looking for advanced services and solutions. This fixed-line enterprise service by Alepo has enabled TTBS to offer customers enhanced flexibility and also create a seamless upgrade path to support future requirements as the market evolves,” said Hemant Shukla, Vice President-Network Planning, Tata Tele Business Services.

Vishal Mathur, Vice President of Solution Integration, Alepo, said, “Service-level agreements are among the core offerings of TTBS, so it was essential for the entire update to be done with zero downtime. We ensured migration was seamless using our local know-how and skills. Alepo’s solution offers enterprise-grade reliability that is suitable for Tata’s business customers. Geographic redundancy ensures the network is highly resilient.”

The solution supports current protocols and uses REST APIs, facilitating TTBS to offer more modern integration with self-service and other front-office capabilities. It is future-proof with extendible interfaces.

Alepo, which has its research and development in India, has traditionally been an exporter of Indian knowhow, while it also has an established client base in the country. The core network and software solutions provider now aim to establish itself as a major software vendor for communication service providers (CSPs) in India.

About Tata Tele Business Services

Tata Tele Business Services spearheads the Tata Group’s presence in the telecommunication sector. The company has been at the forefront of redefining the telecom experience in India, launching innovative products and services, playing an enabling role in simplifying consumer lives, and expanding digital inclusion.

Tata Tele Business Services has a wide presence across key geographies, spanning over 19 telecom circles and operations across the country. It is a market leader in the enterprise space with a wide range of products and services, and numerous innovations across business verticals. It provides next-generation voice, data, and managed solutions to large and small-medium enterprises through its wide optic fiber network, channel partner network, dedicated sales and service teams.

For more information, please visit www.tatateleservices.com

About Alepo

Zain Jordan improves customer experience with a major upgrade of Alepo’s AAA

Zain Jordan improves customer experience with a major upgrade of Alepo’s AAA

  • The upgraded system further digitizes the customer experience, eliminating manual provisioning
  • The AAA will be more robust, with additional failover, monitoring, and proactive alert features
  • Security enhancements provide comprehensive role-based access
  • Customers will enjoy a more seamless sign up and sign in experience
  • Migration services were carried out remotely, seamlessly, and with zero downtime
Tuesday, October 1, 2019, AMMAN – Cementing its telecommunications leadership, Zain Jordan has undergone a significant upgrade of its authentication, authorization, and accounting (AAA) infrastructure. The new AAA is expected to improve performance, reliability, and provide a more complete digital customer experience. The upgrade, completed in July, uses software from digital enablement and revenue management solution provider Alepo, which has been Zain’s long-standing partner for AAA infrastructure. The new AAA will provide several crucial enhancements: more robust automated failover, enhanced role-based security, real-time monitoring, and proactive alerts. Zain’s customers will also benefit, both directly and indirectly. By eliminating manual provisioning steps, customers will experience a faster and more streamlined sign up experience and be able to authenticate in more ways, including by device and location. Customers will also get improved performance and reliability. “As a progressive telecommunications provider, we are constantly modernizing our services and operations, and Alepo’s AAA upgrade will enable us to continue doing so. The automation and real-time monitoring fit with our broader DevOps strategy. And the openness and flexibility of the platform provide a state-of-the-art customer experience,” said Mohammed Abu Rumman, Network Director, Zain Jordan. Alepo had built and configured Zain’s legacy AAA over a decade earlier, but the telecom recognized it was time for a major upgrade. Abu Rumman added, “Alepo is our provider of choice given our long history with the company. They are committed to ensuring the migration is seamless to our customers and that there is continuous availability.” The upgrade was carried out remotely despite its scale. Data was migrated to a new SQL database without any service interruptions or the requirement for onsite engineers, ensuring cost and risk are minimized. “Our delivery team has helped steer migration planning, testing, and monitoring from our GTAC offices [global technical assistance center]. This not only shortens time to market but minimizes implementation costs. Zain Jordan is a loyal customer and this upgrade enables the best support and new features of our latest AAA,” said Vishal Mathur, VP Solution Integration, Alepo. About Zain Jordan Zain Group acquired Zain Jordan in January 2003, in what was considered the largest single acquisition in the Middle East region, and the largest private sector investment in Jordan. In 1995, Zain Jordan revolutionized telecommunications in Jordan by introducing GSM mobile services. Zain quickly became the foremost telecom company in the country, a position that it has held to this day by investing in adopting cutting edge technology to provide state-of-the-art services. Since its inception, Zain Jordan has tallied subscriber growth at an exceptional rate, with around 5,903 million subscribers in the kingdom. Through over 8,132 cell sites, Zain covers the entire populated area of Jordan. Aiming at maintaining its leading position in the marketing, Zain acquired in 2014 the license to provide LTE services for the first time in the kingdom. The service was launched in all the governorates of the kingdom in 2015, offering speeds of up to 150 mb per second. Also, part of its portfolio is the Zain Fiber FTTH service, which provides premium-quality stable internet with high speed. Zain is considered one of the pillars of the Jordanian economy as it creates jobs for its roughly one thousand employees plus thousands of indirect employment opportunities. For more information, please visit https://www.jo.zain.com/english About Alepo