The mobile operator is set to enter the fixed broadband market to meet increasing demand in Chile
Alepo AAA with its stateless server is highly scalable and will support surging data usage and increasing subscriber base
Alepo’s solution will help WOM manage and monetize the data services
To overcome global travel restrictions due to COVID-19, the project will be remotely implemented
Friday, July 10, 2020, Santiago, Chile – In keeping with current network demands, Chilean mobile operator WOM has partnered with digital enablement and revenue management software provider Alepo to enter the fixed broadband (FTTH) market. Alepo’s 3GPP AAA for broadband will help the operator introduce uninterrupted high-speed data services with 24x7 remote customer support, online payments, and a customer-first approach.
Set for a July 2020 launch, the project will be an entirely remote implementation to work around ongoing COVID-19-related travel restrictions. Alepo will partner with a local hardware system integrator for the installation of new servers with virtual environments on geo-redundant sites that the AAA applications will run on.
Alepo’s stateless AAA server is highly scalable and will help WOM monetize network usage through a flexible policy framework. Alepo’s AAA will offer WOM the ability to launch postpaid and prepaid unlimited data plans with speeds up to 1 Gbps, as well as limited data and fair usage packages. Customers will be redirected to Alepo’s digital portal to renew their plans or pay past dues, completely automating their experience and reducing calls to customer care.
Implementation of the AAA will provide WOM with zero revenue leakage, accurate usage-based billing, and usage reports that help monitor subscriber data consumption patterns to quickly adapt through a centralized configuration manager.
With this project, WOM expects to acquire over 500k subscribers within the first year and eventually build up to 1.5M subscribers by the end of 2023.
“We are pleased to partner with Alepo given its history of delivering innovative and award-winning digital broadband solutions to service providers around the globe. With the shift to working from home and social distancing, there has been unprecedented demand for broadband networks. We are confident that Alepo’s AAA will help us alleviate this load with the introduction of ultrafast services. Its monetization capabilities will help us drive ROI while ensuring customer satisfaction,” said Christopher Adam Laska, CEO, WOM.
Juan Espinosa, Director LATAM Alepo, said, “Alepo’s AAA will create greater data monetization opportunities for WOM by facilitating data usage reporting and providing new billing capabilities, while simultaneously minimizing service activation and delivery costs. Our robust and scalable solution will help WOM increase customer satisfaction with higher data speeds and expand its broadband presence rapidly in Chile.”
WOM, meaning ’word of mouth’ in Spanish, was launched in July 2015, after the purchase of the old telecommunications company Nextel Chile. According to official statistics, as of March 2019, WOM had 4,120,000 clients. They offer 4G voice services as well as Voice WiFi that facilitates users to make and receive calls through any WiFi network in the world that offers an internet connection, regardless of whether or not the WOM client is in the operator’s coverage area. This is ideal for use abroad and avoids expensive international roaming. The Voice 4G and Voice WiFi services were made available to all the company’s customers (prepaid and postpaid) from December 13, 2018, thus becoming the first telecommunications company in Chile to implement such services nationwide.
According to a report from the GSMA, the number of fifth-generation (5G) users worldwide is expected to reach 1.4 billion by 2025, which is 15 percent of the global total. 5G means a significant upgrade from the last generation of mobile networks. With its higher bandwidth, low-latency, and virtualization capabilities, it has unleashed a massive IoT ecosystem, and this is expected to rapidly boost the number of devices and users on the data network, making proper IT planning imperative. As the mobile network evolves, the AAA will play a key role in acting as a bridge between devices and networks, ensuring operators are able to maximize ROI on their 5G investment.
AAA is an important service and policy control framework, enabling CSPs to control how their subscribers access and consume data services over WiFi, FTTx, 5G, and other IP-based broadband networks. It touches a number of areas within the core network and back office, from security and provisioning to billing and, most significantly, customer experience.
Over a decade ago, the core functions of AAA were in line with dialup and, later on, DSL internet networks. Today, the ever-increasing need for improving customer experience, along with rapid growth in subscriber numbers and data usage, has placed new demands on AAA functionalities.
Diameter – the next-gen industry-standard protocol used to exchange authentication, authorization, and accounting information in LTE and IP Multimedia Systems (IMS) networks – provides a generic framework for exchanging AAA messages and defines a standard set of AAA request-and-response commands and attributes. Having evolved from RADIUS, it provides more reliable, secure, and flexible transport mechanisms for mobile data networks. It is used by LTE and IMS network functions, including the Policy and Charging Rules Function (PCRF), Home Subscriber Server (HSS), and Online Charging System (OCS) elements.
In modern networks where CSPs deliver services across multiple access networks such as fixed-mobile convergence (WiFi and mobile), the broadband network requires seamless user experience while accessing services. Within broadband networks, CSPs may have multiple types of network elements acting as service delivery points and policy enforcement points. In wireless networks such as 5G, the technology goal is to expand service capabilities in various industries using high-speed mobile broadband, Internet of Things (IoT), and virtualization by embracing key technologies like RESTful APIs. This ensures optimum performance, stateless and secured network functions (NFs), and a high level of quality of service (QoS) in the 5G Service Based Architecture (SBA).
The 5G SBA’s modular framework comprises components such as AuSF (Authentication Server Function), NEF (Network Exposure Function), NRF (NF Repository Function), PCF (Policy Control Function), NSSF (Network Slice Selection Function), and UDM (Unified Data Management), allowing deployment of diverse network services and applications. A robust AAA (like Alepo’s) facilitates seamless authentication for 5G network services, including authenticating and authorizing device access:
To enterprise slices by integrating with an enterprise AAA server
From non-3GPP networks such as WiFi and broadband
Top Ways AAA Can Help Telcos
Secure Access Control
The AAA server manages user profiles, holds access credentials, device identifiers, access policies, and so on. This helps enable various access control mechanisms such as barring access for blacklisted devices, allowing limited or walled-garden access. AAA helps implement corporate access control, allowing specific devices to offer connectivity to corporate network resources.
Revenue via Service Differentiation
AAA helps manage access profiles, data caps, time limits, and more, helping launch different bandwidth plans and implement data caps that are integral to driving revenue in broadband networks. Real-time usage monitoring helps control revenue leaks.
M2M/IoT Connectivity Management
Serving an important role in managing device connectivity for M2M or IoT networks, AAA holds device-specific network parameters that allow access to a specific enterprise network. It collects usage or event details from the network and helps identify device cell location and device online status, handles usage alerts, and pushes CDRs to the billing system to charge network usage.
Enhance Customer Experience
AAA helps push changes in service parameters and policies to different subscribers without disconnecting or resetting their connections. Operators can offer better customer experience through seamless session updates whenever a customer:
Purchases a turbo boost bandwidth speed
Surpasses their fair usage policies
Refills balance for a prepaid account
Monitor Usage and Notifications
While monitoring usage and notifications, AAA supports enforcement of fair usage policies on reaching the defined time- and volume-based cap. It also helps standardize customer experience based on usage levels.
Allow dynamic redirection to customized captive portals
Role of AAA in 5G-IoT Ecosystem
Authenticating Slice Access
5G and network slicing are often concurrently used, though network slicing is an architectural component that helps operators design and customize different slices that run on a common physical interface. Network slicing supports a multitude of use cases and new services through 5G and also establishes multi-vendor and multi-tenant network models using shared infrastructure. According to ABI Research, network slicing creates approximately US $66 billion additional value for telecom companies.
When a device requests connectivity for a specific slice, besides 5G network authentication, the enterprise or tenant may also want to authenticate the device. This is handled by AAA, which holds the profiles of devices that can connect to the enterprise slice.
5G Slice Authentication
Authorizing Data Connectivity
As a device attempts to connect an enterprise data network, such as a mobile device that accesses streaming services, or a drone camera trying to upload images to the data center, the enterprise or tenant may want to check the device requesting connectivity and restrict access to the network resource to certain devices. AAA authenticates the device, checks whether it is authorized to access the resource, and then provides the connection parameters such as IP address and QoS for data connectivity.
Authorizing Data Network Connectivity
Enterprise AAA plays a key role in connecting and authenticating devices to an enterprise network (slice), authorizing connectivity from non-LTE/5G networks such as WiFi and broadband. When the device tries to connect to 5G networks from non-LTE/5G networks such as WiFi, broadband, AAA plays an important role in authenticating the device, authorizing connectivity to the 5G core network function to allow seamless connectivity for mobile devices from non-5G networks.
Device Access From Non-3GPP Networks
Popular 5G-IoT Use Cases
5G rollout will not only deliver high-speed connectivity globally but will facilitate the ability to handle massive network connections and unlock new life-enhancing services. Smart cities will integrate devices over 5G networks to build an intelligent city with smart traffic, smart homes, parking, waste management, public safety, and smart utility facilities. Coupled with enterprise IoT, AI, AR, and VR, 5G will offer maximum potential for service innovations in building smart cities, including use cases (slices) such as healthcare, drone, education, energy, and more. Additionally, use cases like connected vehicles, high streaming voice, and video transmission from crime sites, air pollution monitoring, and surgeries using AR and VR will further enhance lives.
Entertainment and Gaming
In both the entertainment and gaming fields, IoT solutions have played a major role in helping track emerging trends and consumer tastes in entertainment and giving users highly immersive gaming experiences. IoT caters to the entertainment industry’s three major needs: strong knowledge of the latest trends and user preferences, creating immersive content, and targeted ad campaigns. Today, users enjoy a whole new level of user-engaging visual content and gaming procedures with features such as:
Visible texts in the screenplay of video games
High-level 3D and reporting models
Content productions via AR and VR approach
Smart Home and Smart Building
IoT, combined with 5G-enabled tools and technologies, brings more control and efficiency to intelligent buildings and at home. These tools help control the connected home, comprising appliances, lighting, entertainment, safety, security, HVAC, temperature, energy management, and more from smart devices like smartphones, tablets, or laptops over the WiFi network. Smart home solutions leverage connected and automated homes by enabling users to centrally manage all devices from one location and provide device-specific instructions at just one click. IoT-enabled or smart buildings with AI-driven analytics help restructure key aspects of commercial buildings: construction, habitation, and maintenance enhancing the quality of life of occupants and staff. Building automation 2.0 covers smart building solutions covering space management, asset management, cleanliness and hygiene management, and environmental monitoring.
5G gives manufacturers and telecom operators the greatest opportunity to collaborate and build smart manufacturing units. By truly exploiting automation, artificial intelligence, and industrial IoT (IIoT), manufacturers can change the game of their business and discover innovative ways to adopt industry 4.0 practices. 5G RAN, network slicing, cloud infrastructure, and real-time data collection through AI build a strong vision of fully connected and automated factories. Having broader access to greater amounts of data, this use case revolutionizes the production capabilities of the manufacturing units by enabling manufacturers to generate meaningful data, which can be further used to enhance digitalization, create new revenue streams, identify operational obstacles, optimize industrial processes, and save manufacturing costs. Smart manufacturing has the maximum scope to transform businesses with complex device communications and stringent, costly, time-consuming manual processes.
Steps To Create A Winning Deployment
Virtualization plays an important role in any product deployment as it helps automate product delivery by using the latest NFV technologies. It helps enhance performance as it monitors network resources and can scale and heal automatically. Virtualizing the core network can also bring the benefit of network slicing and customized use cases such as smart cities, autonomous vehicles, entertainment, gaming, and remote healthcare. This helps build networks that boost performance, capacity, latency, security, reliability, and coverage of the application developed.
Standardization like 3GPP and REST APIs are the foundation on which different products and services are developed. They bridge the gap between work processes and deliverables to ensure performance and interoperability across the mobile supply chain. This helps eliminate vendor lock-in as it is always possible to get another vendor to deploy a solution that meets industry standards.
AAA Transformation helps CSPs streamline processes and reduce all of their ownership costs. With support for all access technologies, it equips them with a single platform to deliver AAA needs across broadband, mobile, WiFi, and M2M/IoT segments. Operators can boost performance and security by integrating multivendor legacy AAA deployments into a centralized cloud environment.
A digital BSS stack helps CSPs deliver digital-first customer experience and automate business processes in both 5G and IoT deployments by upgrading their legacy BSS with a new 5G-ready stack. A modular BSS delivers a complete digital transformation that helps greenfield operators with full-stack deployment and replaces legacy systems that operate in a phased approach.
A high-performance and robust AAA integrated with 5G and IoT networks can be used for multiple use cases across various industrial sectors. It helps provide cost-saving network optimizations for end-to-end business processes. Advanced virtualized AAA solutions, combined with system integrations and data migration solutions, will deploy market-leading and cost-efficient services without affecting the current system or customer experience.
A seasoned professional, technologist, innovator, and telecom expert. With over 20 years of experience in the software industry, Rajesh brings a strong track record of accelerating product innovations and development at Alepo. He supports the company’s mission-critical BSS/OSS projects in LTE, WiFi and broadband networks, including core policy, charging, and control elements.
The upgraded system further digitizes the customer experience, eliminating manual provisioning
The AAA will be more robust, with additional failover, monitoring, and proactive alert features
Security enhancements provide comprehensive role-based access
Customers will enjoy a more seamless sign up and sign in experience
Migration services were carried out remotely, seamlessly, and with zero downtime
Tuesday, October 1, 2019, AMMAN – Cementing its telecommunications leadership, Zain Jordan has undergone a significant upgrade of its authentication, authorization, and accounting (AAA) infrastructure. The new AAA is expected to improve performance, reliability, and provide a more complete digital customer experience. The upgrade, completed in July, uses software from digital enablement and revenue management solution provider Alepo, which has been Zain’s long-standing partner for AAA infrastructure.
The new AAA will provide several crucial enhancements: more robust automated failover, enhanced role-based security, real-time monitoring, and proactive alerts.
Zain’s customers will also benefit, both directly and indirectly. By eliminating manual provisioning steps, customers will experience a faster and more streamlined sign up experience and be able to authenticate in more ways, including by device and location. Customers will also get improved performance and reliability.
“As a progressive telecommunications provider, we are constantly modernizing our services and operations, and Alepo’s AAA upgrade will enable us to continue doing so. The automation and real-time monitoring fit with our broader DevOps strategy. And the openness and flexibility of the platform provide a state-of-the-art customer experience,” said Mohammed Abu Rumman, Network Director, Zain Jordan.
Alepo had built and configured Zain’s legacy AAA over a decade earlier, but the telecom recognized it was time for a major upgrade.
Abu Rumman added, “Alepo is our provider of choice given our long history with the company. They are committed to ensuring the migration is seamless to our customers and that there is continuous availability.”
The upgrade was carried out remotely despite its scale. Data was migrated to a new SQL database without any service interruptions or the requirement for onsite engineers, ensuring cost and risk are minimized.
“Our delivery team has helped steer migration planning, testing, and monitoring from our GTAC offices [global technical assistance center]. This not only shortens time to market but minimizes implementation costs. Zain Jordan is a loyal customer and this upgrade enables the best support and new features of our latest AAA,” said Vishal Mathur, VP Solution Integration, Alepo.
About Zain Jordan
Zain Group acquired Zain Jordan in January 2003, in what was considered the largest single acquisition in the Middle East region, and the largest private sector investment in Jordan.
In 1995, Zain Jordan revolutionized telecommunications in Jordan by introducing GSM mobile services. Zain quickly became the foremost telecom company in the country, a position that it has held to this day by investing in adopting cutting edge technology to provide state-of-the-art services.
Since its inception, Zain Jordan has tallied subscriber growth at an exceptional rate, with around 5,903 million subscribers in the kingdom. Through over 8,132 cell sites, Zain covers the entire populated area of Jordan.
Aiming at maintaining its leading position in the marketing, Zain acquired in 2014 the license to provide LTE services for the first time in the kingdom. The service was launched in all the governorates of the kingdom in 2015, offering speeds of up to 150 mb per second. Also, part of its portfolio is the Zain Fiber FTTH service, which provides premium-quality stable internet with high speed.
Zain is considered one of the pillars of the Jordanian economy as it creates jobs for its roughly one thousand employees plus thousands of indirect employment opportunities.
The nomination recognizes the “innovative technological advancement to telecommunications” made by Alepo’s AAA
Alepo’s AAA is virtualized, fully convergent, and provides seamless integration with non-standard CRM/BSS
It is being used by some of the largest telcos in the Middle East, who have seen significant improvements in their networks, including reduced network disruptions, lower operational costs, improved customer experience, and increased security
Winners will be announced at an awards ceremony on September 17, as part of the two-day Telecoms World Middle East in Dubai
The conference will host 1,000 attendees, 200 speakers, and 600 telcos; Alepo will be at booth no. 51
Tuesday, August 21, 2018, Austin, TX, USA- Alepo has been shortlisted for the 2018 Telecoms World Middle East Awards. Its AAA has been nominated in The Innovation Award – Vendor category, which recognizes the core network and software solutions provider’s contribution to making “innovative technological advancement to telecommunications.”
Alepo has been shortlisted from a host of vendors operating in the Middle East, Central and South Asia, and North Africa.
AAA is an often-ignored part of operators’ networks, but it can have a transformative effect on overall network performance, resiliency, and customer experience. It is essentially responsible for ensuring that customers can access the services to which they have subscribed. When done right, the function is practically invisible. But when it goes wrong, it can mean disconnections, poor quality of service, and compromised security.
Alepo’s latest version overcomes several limitations of traditional AAA, including scalability, network heterogeneity (convergence), multimodal authentication methods, complete network virtualization, and integration with non-standard network elements. It is virtualized, high-performance, self-healing, open (via REST and API gateway), and highly configurable.
Used by some of the largest telcos in the Middle East including Saudi Telecom (STC) – and currently in the process of being deployed by one of the most established telcos in the region – it has helped operators reduce network disruptions, cut operational costs, improve customer experience, and increase security.
“We are heartened by the faith many of the Middle East’s biggest operators are placing in our technology to replace their legacy AAA with Alepo’s. The fact that operators across the region are seeing significant improvements is a strong vote of confidence for us. This awards nomination further bolsters our belief that the usually sleepy AAA market can and should be disrupted,” said Brian Scoble, Alepo’s Vice President of Sales (Middle East and Africa).
Winners will be announced at an awards ceremony on September 17. The awards are part of the two-day Telecoms World Middle East conference to be held in Dubai, bringing together the entire technology, media, and telecom ecosystem to discuss the digital revolution, technological developments, and the future landscape for MNOs, MVNOs, OTTs, suppliers and the wider industry. It is expected to host over 1,000 attendees, 200 speakers, and 600 telcos.
About Telecoms World Middle East
In 2004, Terrapinn brought the global Telecoms World brand to Dubai to serve the Gulf region. At that time, Middle Eastern telecom and mobile operators were in a period of rapid growth and searching for new ideas, and the technology that would enable them to revolutionise their business models. Today, while technologies have evolved, interest from key industry stakeholders and government is as strong as ever.
Telecoms World Middle East brings together leading executives from the wider region on one platform. It offers the opportunity to learn, as well as to network and build relationships with key stakeholders from across the TMT industry.
The annual Telecoms World Awards, now in their twelfth year, are the undisputed mark of success for the telecoms industry in the region.
After the successful deployment of Alepo’s WiFi Monetization and Offload Solution, Horizon Telecom International (HTI) awarded yet another contract to Alepo to enable the launch of VoIP and FTTx services in Myanmar. The Alepo Solution gives HTI a powerful and scalable platform to bill and manage multi-play service delivery.
Monday, September 11, 2017, Austin, TX – Alepo (www.alepo.com) – a global provider of core network and IT software solutions for communications service providers – announced today that it has been awarded yet another contract by HTI to support the launch of advanced VoIP and FTTx services in Myanmar. With Alepo, HTI will be able to readily launch innovative data offers for multiple services as well as ensure a rich end-to-end customer experience.
HTI’s objective is to provide an unmatched offering of data and voice services to their customers in Myanmar. To accomplish this goal, HTI will deploy a broad suite of Alepo products, including: Alepo’s carrier-class convergent charging, billing, AAA, CRM, VoIP mobile app, interconnect, and other modules. This suite will enable HTI to fully deliver and monetize its VoIP and FTTx service offerings. To create a sophisticated and enjoyable customer experience, Alepo will provide: end-to-end support for the entire purchase, activation, real-time charging, and real-time notifications for the next-generation services.
HTI’s decision to launch VoIP and FTTx services is driven by the immense potential of the telecommunications industry in Myanmar. Over the next five years, Myanmar’s telecom industry is expected to surge, largely through diversification of service portfolios with more granular voice and data bundles, and the launch of new services, like FTTx and IPTV.
“At HTI, we see a lot of potential in the telecommunications market in South East Asia and therefore plan to launch the next-gen services of VoIP and FTTx services in Myanmar,” said Nyan Win, Vice-Chairman, and CEO at HTI Myanmar. “With Alepo as our technology partner, we want to gain a competitive edge and become the drivers of ICT growth in the region.”
Alepo’s VoIP and FTTx partnership with HTI marks Alepo’s fourth deployment in Myanmar, following the launch of WiFi services earlier this year with HTI, as well as deployments with other service providers.
“We are extremely proud to support HTI Myanmar in pioneering next-generation services across Myanmar”, said Vani Manian, Technical Director of Sales in APAC. She added, “With Alepo-enabled FTTx and, VoIP service, HTI Myanmar will gain a competitive advantage and a compelling business strategy for future growth.”
Horizon Telecom International Co. Ltd. (HTI) is an up-and-coming telecommunication services and solutions provider in Myanmar’s Information Technology and Telecommunications sector. HTI is primarily into network and IT solutions provider and expanding to next-generation broadband as well as data center services.Through their extensive professional network and strategic alliances with global and regional players, they have access to the best and brightest people and companies from the industry locally and internationally. The company was founded in 2012 by a group of professionals with a deep understanding of telecommunications, information technology and passion to connect every Myanmar Individuals with the world and improving their businesses. HTI is headquartered in Yangon, Myanmar. Regional sales and distribution centers are located in upper Myanmar.
Digicel Jamaica added Alepo’s Carrier-Grade AAA Server to its mobile network in order to support a rapidly growing subscriber base on 2.5G (GPRS), 3G, and 4G (HSPA+) mobile broadband networks.
Tuesday, January 6, 2015, Austin, TX — Alepo, a leading provider of network and IT solutions for communications service providers worldwide, announced today that Digicel Jamaica has deployed Alepo’s Carrier-Grade AAA Server to support the rapidly growing demand for mobile broadband services over 2.5G, 3G, and 4G (HSPA+) networks. The announcement underscores the longstanding partnership between Alepo and Digicel, which spans numerous projects over five years and twelve Digicel markets in the Caribbean and Southern Asia.
Digicel Jamaica enlisted Alepo to upgrade its mobile AAA infrastructure as the company’s growth in mobile subscribers outpaced the previous AAA server’s capabilities. Digicel Jamaica cited a need for a carrier-grade solution that offered greater performance, reliability, and endless scalability as the demand for mobile data continues to surge upward. The Alepo AAA infrastructure will support over one million mobile subscribers across twelve countries on 2.5G, 3G, and 4G mobile networks. “Our continued experience working with Alepo has given us confidence in this network investment as well as in Alepo’s ability to deliver a robust solution able to support our growing customer base,” said Krishna Phillips, Digicel Jamaica CTO. According to the 2014 Cisco Visual Network Index, mobile data usage is set to grow 11-fold in the next five years. This heightens the importance of the role of AAA in the mobile broadband environment in order to properly monitor and enforce accounting parameters as well as to reduce signaling strain on the network. “Alepo understands that mobile broadband is the impetus to growing operator revenues and delivering a sophisticated customer experience, and we’re proud to work closely with Digicel Jamaica to expand its mobile data networks,” said Brandon Johnson, Vice President of Services at Alepo. “Alepo’s AAA Infrastructure has been a cornerstone of our products, and it continues to prove itself as legacy systems fail and fall behind.”
About Digicel Group Digicel is a mobile phone network provider covering parts of Oceania, Central America, and the Caribbean regions. The company is owned by Irishman Denis O’Brien, is incorporated in Bermuda, and based in Jamaica. After 13 years of operation, total investment to date stands at over US$5 billion worldwide. Digicel has operations in 32 markets in the Caribbean, Central America and Asia-Pacific. http://www.digicelgroup.com/