- The upgraded system further digitizes the customer experience, eliminating manual provisioning
- The AAA will be more robust, with additional failover, monitoring, and proactive alert features
- Security enhancements provide comprehensive role-based access
- Customers will enjoy a more seamless sign up and sign in experience
- Migration services were carried out remotely, seamlessly, and with zero downtime
Tuesday, October 1, 2019, AMMAN – Cementing its telecommunications leadership, Zain Jordan has undergone a significant upgrade of its authentication, authorization, and accounting (AAA) infrastructure. The new AAA is expected to improve performance, reliability, and provide a more complete digital customer experience. The upgrade, completed in July, uses software from digital enablement and revenue management solution provider Alepo, which has been Zain’s long-standing partner for AAA infrastructure.
The new AAA will provide several crucial enhancements: more robust automated failover, enhanced role-based security, real-time monitoring, and proactive alerts.
Zain’s customers will also benefit, both directly and indirectly. By eliminating manual provisioning steps, customers will experience a faster and more streamlined sign up experience and be able to authenticate in more ways, including by device and location. Customers will also get improved performance and reliability.
“As a progressive telecommunications provider, we are constantly modernizing our services and operations, and Alepo’s AAA upgrade will enable us to continue doing so. The automation and real-time monitoring fit with our broader DevOps strategy. And the openness and flexibility of the platform provide a state-of-the-art customer experience,” said Mohammed Abu Rumman, Network Director, Zain Jordan.
Alepo had built and configured Zain’s legacy AAA over a decade earlier, but the telecom recognized it was time for a major upgrade.
Abu Rumman added, “Alepo is our provider of choice given our long history with the company. They are committed to ensuring the migration is seamless to our customers and that there is continuous availability.”
The upgrade was carried out remotely despite its scale. Data was migrated to a new SQL database without any service interruptions or the requirement for onsite engineers, ensuring cost and risk are minimized.
“Our delivery team has helped steer migration planning, testing, and monitoring from our GTAC offices [global technical assistance center]. This not only shortens time to market but minimizes implementation costs. Zain Jordan is a loyal customer and this upgrade enables the best support and new features of our latest AAA,” said Vishal Mathur, VP Solution Integration, Alepo.
About Zain Jordan
Zain Group acquired Zain Jordan in January 2003, in what was considered the largest single acquisition in the Middle East region, and the largest private sector investment in Jordan.
In 1995, Zain Jordan revolutionized telecommunications in Jordan by introducing GSM mobile services. Zain quickly became the foremost telecom company in the country, a position that it has held to this day by investing in adopting cutting edge technology to provide state-of-the-art services.
Since its inception, Zain Jordan has tallied subscriber growth at an exceptional rate, with around 5,903 million subscribers in the kingdom. Through over 8,132 cell sites, Zain covers the entire populated area of Jordan.
Aiming at maintaining its leading position in the marketing, Zain acquired in 2014 the license to provide LTE services for the first time in the kingdom. The service was launched in all the governorates of the kingdom in 2015, offering speeds of up to 150 mb per second. Also, part of its portfolio is the Zain Fiber FTTH service, which provides premium-quality stable internet with high speed.
Zain is considered one of the pillars of the Jordanian economy as it creates jobs for its roughly one thousand employees plus thousands of indirect employment opportunities.
For more information, please visit https://www.jo.zain.com/english
- The nomination recognizes the “innovative technological advancement to telecommunications” made by Alepo’s AAA
- Alepo’s AAA is virtualized, fully convergent, and provides seamless integration with non-standard CRM/BSS
- It is being used by some of the largest telcos in the Middle East, who have seen significant improvements in their networks, including reduced network disruptions, lower operational costs, improved customer experience, and increased security
- Winners will be announced at an awards ceremony on September 17, as part of the two-day Telecoms World Middle East in Dubai
- The conference will host 1,000 attendees, 200 speakers, and 600 telcos; Alepo will be at booth no. 51
Tuesday, August 21, 2018, Austin, TX, USA- Alepo has been shortlisted for the 2018 Telecoms World Middle East Awards. Its AAA has been nominated in The Innovation Award – Vendor category, which recognizes the core network and software solutions provider’s contribution to making “innovative technological advancement to telecommunications.”
Alepo has been shortlisted from a host of vendors operating in the Middle East, Central and South Asia, and North Africa.
AAA is an often-ignored part of operators’ networks, but it can have a transformative effect on overall network performance, resiliency, and customer experience. It is essentially responsible for ensuring that customers can access the services to which they have subscribed. When done right, the function is practically invisible. But when it goes wrong, it can mean disconnections, poor quality of service, and compromised security.
Alepo’s latest version overcomes several limitations of traditional AAA, including scalability, network heterogeneity (convergence), multimodal authentication methods, complete network virtualization, and integration with non-standard network elements. It is virtualized, high-performance, self-healing, open (via REST and API gateway), and highly configurable.
Used by some of the largest telcos in the Middle East including Saudi Telecom (STC) – and currently in the process of being deployed by one of the most established telcos in the region – it has helped operators reduce network disruptions, cut operational costs, improve customer experience, and increase security.
“We are heartened by the faith many of the Middle East’s biggest operators are placing in our technology to replace their legacy AAA with Alepo’s. The fact that operators across the region are seeing significant improvements is a strong vote of confidence for us. This awards nomination further bolsters our belief that the usually sleepy AAA market can and should be disrupted,” said Brian Scoble, Alepo’s Vice President of Sales (Middle East and Africa).
Winners will be announced at an awards ceremony on September 17. The awards are part of the two-day Telecoms World Middle East conference to be held in Dubai, bringing together the entire technology, media, and telecom ecosystem to discuss the digital revolution, technological developments, and the future landscape for MNOs, MVNOs, OTTs, suppliers and the wider industry. It is expected to host over 1,000 attendees, 200 speakers, and 600 telcos.
About Telecoms World Middle East
In 2004, Terrapinn brought the global Telecoms World brand to Dubai to serve the Gulf region. At that time, Middle Eastern telecom and mobile operators were in a period of rapid growth and searching for new ideas, and the technology that would enable them to revolutionise their business models. Today, while technologies have evolved, interest from key industry stakeholders and government is as strong as ever.
Telecoms World Middle East brings together leading executives from the wider region on one platform. It offers the opportunity to learn, as well as to network and build relationships with key stakeholders from across the TMT industry.
The annual Telecoms World Awards, now in their twelfth year, are the undisputed mark of success for the telecoms industry in the region.
For more information, please visit http://www.terrapinn.com/conference/telecoms-world-middle-east/index.stm.
After the successful deployment of Alepo’s WiFi Monetization and Offload Solution, Horizon Telecom International (HTI) awarded yet another contract to Alepo to enable the launch of VoIP and FTTx services in Myanmar. The Alepo Solution gives HTI a powerful and scalable platform to bill and manage multi-play service delivery.
Monday, September 11, 2017, Austin, TX – Alepo (www.alepo.com) – a global provider of core network and IT software solutions for communications service providers – announced today that it has been awarded yet another contract by HTI to support the launch of advanced VoIP and FTTx services in Myanmar. With Alepo, HTI will be able to readily launch innovative data offers for multiple services as well as ensure a rich end-to-end customer experience.
HTI’s objective is to provide an unmatched offering of data and voice services to their customers in Myanmar. To accomplish this goal, HTI will deploy a broad suite of Alepo products, including: Alepo’s carrier-class convergent charging, billing, AAA, CRM, VoIP mobile app, interconnect, and other modules. This suite will enable HTI to fully deliver and monetize its VoIP and FTTx service offerings. To create a sophisticated and enjoyable customer experience, Alepo will provide: end-to-end support for the entire purchase, activation, real-time charging, and real-time notifications for the next-generation services.
HTI’s decision to launch VoIP and FTTx services is driven by the immense potential of the telecommunications industry in Myanmar. Over the next five years, Myanmar’s telecom industry is expected to surge, largely through diversification of service portfolios with more granular voice and data bundles, and the launch of new services, like FTTx and IPTV.
“At HTI, we see a lot of potential in the telecommunications market in South East Asia and therefore plan to launch the next-gen services of VoIP and FTTx services in Myanmar,” said Nyan Win, Vice-Chairman, and CEO at HTI Myanmar. “With Alepo as our technology partner, we want to gain a competitive edge and become the drivers of ICT growth in the region.”
Alepo’s VoIP and FTTx partnership with HTI marks Alepo’s fourth deployment in Myanmar, following the launch of WiFi services earlier this year with HTI, as well as deployments with other service providers.
“We are extremely proud to support HTI Myanmar in pioneering next-generation services across Myanmar”, said Vani Manian, Technical Director of Sales in APAC. She added, “With Alepo-enabled FTTx and, VoIP service, HTI Myanmar will gain a competitive advantage and a compelling business strategy for future growth.”
Meet Alepo at AfricaCom 2017
Alepo will be exhibiting at AfricaCom 2017 in Cape Town, South Africa November 7-9, 2017. To schedule a meeting or live demonstration with Alepo at AfricaCom 2017, please complete the form at https://www.alepo.com/news-events/upcoming-events/.
About HTI Myanmar
Horizon Telecom International Co. Ltd. (HTI) is an up-and-coming telecommunication services and solutions provider in Myanmar’s Information Technology and Telecommunications sector. HTI is primarily into network and IT solutions provider and expanding to next-generation broadband as well as data center services.Through their extensive professional network and strategic alliances with global and regional players, they have access to the best and brightest people and companies from the industry locally and internationally. The company was founded in 2012 by a group of professionals with a deep understanding of telecommunications, information technology and passion to connect every Myanmar Individuals with the world and improving their businesses. HTI is headquartered in Yangon, Myanmar. Regional sales and distribution centers are located in upper Myanmar.
For more information, please visit – www.hti.com.mm
Digicel Jamaica added Alepo’s Carrier-Grade AAA Server to its mobile network in order to support a rapidly growing subscriber base on 2.5G (GPRS), 3G, and 4G (HSPA+) mobile broadband networks.
Tuesday, January 6, 2015, Austin, TX — Alepo, a leading provider of network and IT solutions for communications service providers worldwide, announced today that Digicel Jamaica has deployed Alepo’s Carrier-Grade AAA Server to support the rapidly growing demand for mobile broadband services over 2.5G, 3G, and 4G (HSPA+) networks. The announcement underscores the longstanding partnership between Alepo and Digicel, which spans numerous projects over five years and twelve Digicel markets in the Caribbean and Southern Asia.
Digicel Jamaica enlisted Alepo to upgrade its mobile AAA infrastructure as the company’s growth in mobile subscribers outpaced the previous AAA server’s capabilities. Digicel Jamaica cited a need for a carrier-grade solution that offered greater performance, reliability, and endless scalability as the demand for mobile data continues to surge upward. The Alepo AAA infrastructure will support over one million mobile subscribers across twelve countries on 2.5G, 3G, and 4G mobile networks. “Our continued experience working with Alepo has given us confidence in this network investment as well as in Alepo’s ability to deliver a robust solution able to support our growing customer base,” said Krishna Phillips, Digicel Jamaica CTO. According to the 2014 Cisco Visual Network Index, mobile data usage is set to grow 11-fold in the next five years. This heightens the importance of the role of AAA in the mobile broadband environment in order to properly monitor and enforce accounting parameters as well as to reduce signaling strain on the network. “Alepo understands that mobile broadband is the impetus to growing operator revenues and delivering a sophisticated customer experience, and we’re proud to work closely with Digicel Jamaica to expand its mobile data networks,” said Brandon Johnson, Vice President of Services at Alepo. “Alepo’s AAA Infrastructure has been a cornerstone of our products, and it continues to prove itself as legacy systems fail and fall behind.”
About Digicel Group Digicel is a mobile phone network provider covering parts of Oceania, Central America, and the Caribbean regions. The company is owned by Irishman Denis O’Brien, is incorporated in Bermuda, and based in Jamaica. After 13 years of operation, total investment to date stands at over US$5 billion worldwide. Digicel has operations in 32 markets in the Caribbean, Central America and Asia-Pacific. http://www.digicelgroup.com/
BCL found its needs changing as the company rapidly expanded, and chose to continue their partnership with Alepo by upgrading to Service Enabler 8.2 and replacing their existing AAA Server with Alepo’s 16e AAA.
Singapore, June 17, 2013—Alepo Technologies, Inc., a leading provider of control plane & business management solutions for next generation services, announced today the decision of core client Banglalion Communications Ltd. (BCL) to modernize its network by replacing its existing AAA with Alepo’s record-performing 16e AAA Server and upgrading their current Alepo BSS solution (Service Enabler) to the latest version (8.2).
BCL first partnered with Alepo in 2010 as to provide a complete Business support and billing system for its business when it first launched 4G broadband services in Bangladesh. Since that time, BCL has experienced rapid growth and has extended its partnership with Alepo to support its growing client base.
Major reasons cited for the upgrade included a desire to improve the customer experience. Alepo’s 8.2 Service Enabler upgrade responds to this requirement with several customer-centric innovations. Relevant features include a real-time messaging interface to prevent bill shock and increase satisfaction, Aging and Dunning interfaces that automatically hotline overdue customers, and an intuitive 360° account view for both employees and customers. To further streamline their network and increase customer satisfaction, BCL also chose to add Call center integration (CTI) and Trouble Ticketing Service Enabler modules.
In order to fully support BCL’s ability to utilize Alepo’s revolutionary Service Enabler business features, BCL will also be deploying Alepo’s 16e AAA while upgrading. This will ensure BCL of advanced policy business cases, support for many types of access networks, extremely high-performing and reliable growth, and streamlined OPEX.
“Alepo has been not just a vendor, but a partner as our business continues to grow,” stated Tanzila Mannan, President of BCL. “Over the past years, Alepo has been important to our rapid growth in our market and we’re pleased to work with them to upgrade our system to the latest technology to continue to drive our business growth.”
“BCL is the largest 4G provider in Bangladesh, and we’re proud to continue our partnership with them to help them maintain market leadership,” stated Brandon Johnson, VP of Services at Alepo. “As we continue to improve our products to stay ahead of quickly changing 4G technologies, it’s great to have a forward-thinking operator facing the 4G frontier with us.”
About Banglalion Communications Ltd.
Banglalion Communications Ltd (Banglalion) is the largest 4G Wireless Broadband operator in Bangladesh. BCL utilizes WiMAX technology, having obtained a nationwide license from BTRC to provide Broadband Wireless Access services. Banglalion’s license covers Data, Voice and Video. Banglalion now covers 7 divisional headquarters and 30 major districts of Bangladesh. Banglalion is proud to declare that it is the largest 4G network of Bangladesh in terms of coverage, subscriber number and revenue.
June 7, 2013 – Austin, Texas — Alepo, a leading provider of network and IT solutions for next telecommunications service providers, announced today the successful deployment of a convergent 4G solution in Zimbabwe, enabling Utande to provide WiMAX, Intranet, and Wi-Fi services to a diverse client base of residential and corporate customers.
Through the deployment of Alepo’s AAA Server, Policy Manager, and award-winning Service Enabler, Utande is successfully supporting a fast-growing network of 4G users across the country. A solution built to support growth without straining resources, key features include robust web self-care, real-time policy control, and remote configuration and monitoring of a vast network of Wi-Fi hotspots.
“My background as a programmer makes me truly appreciate the work involved in creating and maintaining a product such as Alepo SE,” stated Colin Franco, Chief Technical Officer at Utande.
Alepo’s professional services were also cited as an important element of the successful deployment. Franco also stated: “It’s clear though that the effective and dependable skill and effort of [Alepo’s] support team is a big part of our increasing success.”
Customers of the service have also expressed satisfaction with the speed and efficiency of the service. One customer is quoted as saying: “Your network is very stable. I am really appreciating the quality service I am getting, it really is worth the money I am paying. It is just perfect service, please keep it up.”
Utande, a division of Dandemutande Investments (Pvt) Ltd, has been delivering top quality Internet and connectivity services to the Zimbabwean market place since 1997. Utande offers a broad range of individual, small business and corporate Internet solutions with high-speed bandwidth delivered via fiber and wireless last-mile solutions. Utande is renowned within the telecommunications industry for its innovation and commitment to advancing technology in Africa.