Alepo Partners with FifthElement.ai to launch Aly a Virtual Customer Assistant with Advanced Conversational AI Chat

Alepo Partners with FifthElement.ai to launch Aly a Virtual Customer Assistant with Advanced Conversational AI Chat

by | Sep 3, 2024

The virtual sales agent converts website traffic into qualified leads through intelligent, human-like interactions

September 03, 2024, AUSTIN, TEXAS: Alepo Technologies today announced the launch of Aly, an advanced conversational chat platform for lead generation, based on FifthElement.ai’s AI Virtual SDR platform. Alepo aims to boost revenue growth by converting website traffic into leads and generating a significant increase in high-quality prospects.

“In today’s hyper-competitive business environment, innovative lead generation techniques are more crucial than ever,” said Jonathan Garini, Founder at FifthElement.ai. “The AI Virtual SDR capitalizes on companies’ preexisting marketing efforts to uncover more leads from existing website inbound traffic. It identifies qualified buyers, engages with them and delivers contextual calls-to-action at just the right time, resulting in more high-quality leads.”

“Our buyers are technically savvy and appreciate the nuanced responses that Aly provides,” said Sunil Diaz, CEO of Alepo, a global provider of telecommunications billing, network services, and customer management. “The AI Virtual SDR has streamlined our sales process by creating leads, complete with detailed prospect interests, directly in Salesforce, enabling our sales team to have meaningful first interactions.”

The AI Virtual SDR replicates and enhances the experience of interacting with a knowledgeable sales representative, by providing relevant and concise product and solution information, qualifying interest, scheduling meetings, and intelligently guiding prospects through their customer journey. Fully integrated with Alepo’s knowledgebase and Salesforce CRM, the Virtual SDR supports interactions in all global languages, ensuring seamless communication and personalized experiences across the board. For more information about the AI Virtual SDR, visit fifthelement.ai.

About FifthElement.ai
FifthElement.ai is a leader in generative AI-powered solutions, offering a cutting-edge live chat and support product suite designed to drive revenue growth, reduce operating costs, and enhance customer satisfaction. Our suite includes the AI Virtual Agent, AI Agent Assistant, and the AI Virtual SDR, all engineered to deliver seamless omnichannel customer and sales support. With FifthElement.ai, companies can achieve up to a 90% reduction in operating costs while significantly boosting customer satisfaction scores.

For more information, please visit fifthelement.ai.

About Alepo

Alepo Technologies Successfully Deploys Advanced AAA Solution for VodafoneZiggo in Partnership with Nomios Group

by | Apr 19, 2024

  • Carrier-grade redundancy ensures high availability and robust authentication and accounting
  • Customized authentication policies for granular access control enhances network data security
  • Built-in API gateway to adapt to VodafoneZiggo’s existing provisioning, thus eliminating changes to their existing IT systems
  • Seamless integration with VodafoneZiggo’s centralized enterprise user database to comply with their security policy for managing Alepo AAA
Friday, April 19, 2024, Arnhem, Netherlands – Alepo Technologies Inc. is pleased to announce that it has partnered with Nomios, a provider of secure network solutions, to successfully deploy an advanced Authentication, Authorization, and Accounting (AAA) solution for VodafoneZiggo, a leading integrated communications provider in the Netherlands.

VodafoneZiggo’s decision to upgrade to Alepo’s AAA solution reflects its commitment to modern, secure technologies for enhanced network performance. Alepo solution streamlines broadband authentication and guarantees high performance and low latency, particularly during peak traffic. Additionally, it supports increased concurrent sessions and reinforces VodafoneZiggo’s network security. This advancement is a crucial step in today’s digital landscape, emphasizing the importance of protecting user data and privacy alongside delivering an advanced network experience.

Secure network integration

Secure network integration: AI-generated visualization of an advanced AAA system, ensuring robust access control and seamless performance (credit: AI-Generated)

The carrier-grade, geo-redundant solution ensures high availability, robust authentication, and accounting for large subscriber bases. Customized AAA authentication policies for granular access level control further enhance VodafoneZiggo’s network security. The built-in API gateway enabled rapid integration with VodafoneZiggo’s existing provisioning systems, eliminating the need for changes to their IT landscape.

“We’re excited to have partnered with Alepo and Nomios to find the right AAA platform for our requirements,” said Dick Loef, Technology Manager, VodafoneZiggo. “Alepo’s stood out for its advanced capabilities, integration experience, and service excellence.”

The solution also features Alepo’s AAA EMS, which provides unified visibility and control across all AAA nodes from a single pane of glass. This allows VodafoneZiggo’s network and security teams to pinpoint and resolve issues more efficiently. The deployment demonstrated Alepo’s core network expertise by integrating its AAA seamlessly with VodafoneZiggo’s systems without service disruption. The migration of subscribers was completed smoothly, with no downtime or impact on subscribers.

About Nomios Group
Nomios is a leading European provider of cybersecurity and secure networking solutions and services and has a broad customer base in highly diversified sectors. In 20 years, Nomios has grown into an organization with more than 20 offices in seven European countries and has continuously expanded its professional services, managed services, support, and SOC offerings.

Nomios has an experienced and certified pool of engineers and has strategic partnerships with leading technology providers to deliver secure and reliable networks.

For more information, please visit https://www.nomios.nl/

About Alepo

Alepo and Italtel Collaborate to Deliver 5G Mobile Private Networks

by | Feb 26, 2024

  • The partnership combines Alepo’s innovative 5G product portfolio with Italtel’s end-to-end services and expertise in 5G networks.
  • Alepo’s cloud-native converged 4G-5G core solutions enable rapid and efficient 5G deployment with a low resource footprint.
  • Italtel provides comprehensive services, including design, integration, and operations for private 5G network roll-out.
  • The joint solution allows organizations to leverage the benefits of 5G quickly and paves the way for new use cases across industry verticals.

Monday, February 26, 2024, AUSTIN, TX – Alepo, a global provider of 5G network solutions, has announced its partnership with Italtel S.p.A., a multinational company that operates in the ICT and network transformation sector, to provide end-to-end private 5G network solutions.

Alepo brings expertise and a comprehensive portfolio of cloud-native, converged 4G-5G core network solutions covering integrated Subscriber Data Management (SDM) and Converged Policy Control. Alepo’s solutions include 3GPP standards-compliant AuSF, UDM, HSS, UDR, PCF, and PCRF functions that can be deployed as cloud-native microservices. With a lightweight resource footprint, optimized for edge deployments, Alepo’s 4G-5G core product portfolio enables the rapid and cost-effective roll-out of 5G mobile private networks (MPN).

5G mobile private network by Alepo and Italtel

Insightful convergence: AI-rendered vision of industry leaders strategizing the rollout of a cutting-edge 5G mobile private network (credit: AI-Generated)

Italtel provides comprehensive services for automated 5G MPN roll-outs, including design, integration, and operation, extending to consulting and advisory, integration and project management, addressing related technologies, applications, and use cases.

Italtel logo

 

 

 “We are happy to partner with Alepo for cloud native ecosystem solutions for 5G mobile private networks because of their proven capabilities in this area,” said Benedetto Di Salvo, CEO, Italtel. He added, “Alepo brings unique expertise in effectively integrating 5G network core components in a complex, micro-services, edge-network environment, and we are extremely pleased with their collaborative approach.”

“We are thrilled to collaborate with a leading solutions provider like Italtel for private 5G networks. Together, we can equip enterprises to take advantage of a broad range of 5G MPN use cases, enabling rapid roll-out of customized 5G networks,” said Sunil Diaz, CEO, Alepo. “Our partnership is all about empowering organizations to leverage 5G network technology in transforming businesses through innovative applications.”

The partnership has already borne fruit, with Alepo’s solutions being tested on platforms like OpenShift, Rancher, and AWS. Alepo’s cloud-native, converged 5G Core and automation platform, recently enabled the consortium to win deals with major European telecom operators planning to offer managed mobile private network services for enterprise customers.

Alepo and Italtel will be at MWC in Barcelona from February 26 to 29, 2024. To learn more about our 5G Mobile Private Network solutions, schedule a meeting at https://alepo.com/mwc/.

About Italtel

Italtel is a multinational company that operates in the ICT sector with a strong focus on innovation. It boasts decades of experience designing, developing, and deploying innovative telecom solutions and services for digital transformation that include IP convergent networks, cybersecurity, private 5G networks, data centers, hybrid cloud, managed services for the monitoring of systems, networks, IT/OT security, engineering and consultancy services, analytics & automation. The target market consists of service providers and public and private enterprises, with a specific focus on vertical markets such as Telco and Media, Manufacturing, Energy and Transportation, Finance and Insurance, Healthcare, and Smart Cities.

For more information, please visit https://www.italtel.com.

About Alepo

Lüm Mobile Taps Alepo’s TelcoBot.ai for Generative AI Customer Service

by | Jan 25, 2024

SaskTel’s Digital Mobile Brand Launches AI-Powered Customer Assistant for Enhanced Digital Customer Engagement

  • Lüm Mobile adopts Alepo’s Customer Assistant for all-digital customer experience
  • Replaced old generation chatbot with human-like chat experiences
  • The vertically tuned and integrated LLM, harnessed by Alepo, is as accurate as an experienced human agent.
Austin, Texas – January 25, 2024 – Alepo proudly announces that Lüm Mobile, SaskTel’s innovative all-digital mobile brand, has launched Lümbot, a cutting-edge AI-powered customer assistant from Alepo to deliver an all-digital customer support experience.

Lümbot, which lives on Lüm Mobile’s website, harnesses the power of Generative AI to provide subscribers with an unparalleled level of interaction. Unlike traditional chatbots constrained by preset rules, Alepo’s AI Customer Assistant is able to comprehend and engage in human-like customer service sessions through the use of Large Language Model (LLM). The AI Customer Assistant understands nuanced subscriber interaction and offers a high task completion rate, measured by a drastic reduction in escalations to human agents since it was soft launched late last year.

Alepo SaskTel Lumbot AI Virtual Agent PR

AI artwork depicting the future of digital customer service using TelcoBot.ai Customer Assistant by Alepo (credit: AI Generated)

Watch Webinar: Transforming Customer Experience and Embracing Generative AI.
Lümbot is designed to handle a wide range of inputs and can understand context, resulting in dynamic and evolving conversations. By continuously learning and improving over time through access to more data, Lümbot is fine-tuned for specific tasks, making it more proficient in understanding human-like language. Lümbot excels in maintaining context in conversation and using backend IT system to complete tasks on behalf of customers. Going beyond standard customer assistants, Lümbot intelligently adapts personas in real time based on session context, offering a tailored experience for each user.

Charlene Gavel, SaskTel President and CEO, commented, “With the introduction of Lümbot, we are taking a big leap forward in our digital journey, employing generative AI and LLM technology to enable a holistic, end-to-end digital customer service experience.”

Sunil Diaz, Alepo CEO, stated: “Alepo is proud to partner with Lüm Mobile in delivering an AI-driven solution that not only enhances its digital brand but also boosts subscriber growth rates while effectively managing customer acquisition costs.”

Generative AI, a promising technology pioneered by OpenAI, Microsoft (NASDAQ: GOOG), has seen slower than expected adoption in digital customer service mainly due to the inaccuracy risk inherent with Large Language Models, often referred to as ‘hallucinations.’ “Through vertical fine tuning and prompt engineering, we were able to reduce error rates to below human agent levels, while increasing task completion rates, through automated IT system integration. This is the TelcoBot.ai secret sauce”, added Diaz.

As more vertically specialized Generative AI integrators, like Alepo, are able to solve the hallucination problem the adoption of generative AI customer service is expected to accelerate, disrupting traditional customer service tools and processes.

The TelcoBot.ai Customer Assistant is able to switch between Customer Service and Sales personas, solve customer problems, answer queries, sell upgrades, provide relevant information for prospects, all while providing an accurate, enjoyable, frustration-free, chat experience.

“Digital Customer Engagement is being reinvented by Alepo. The days of rigid chatbots and frustrating IVRs are over.” concluded Diaz.

Lümbot is positioned to drive wireless subscriber take-up rates for Lüm Mobile by delivering an unparalleled digital experience. The AI customer assistant platform aims to make it easier and more enticing for customers to acquire services, ultimately boosting subscriber satisfaction. Lüm Mobile and Alepo look forward to the positive impact Lümbot will have on customer interactions and anticipate it becoming an integral part of the innovative services provided to subscribers.

For more details on the Lümbot project, see the case study here.

About SaskTel
SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, with approximately $1.3 billion in annual revenue and nearly 1.4 million customer connections including more than 654,000 wireless accesses, 257,000 wireline network accesses, 295,000 internet and data accesses, 111,000 maxTV service subscribers, and 77,000 security monitoring customers. SaskTel and its wholly-owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 3,300 full-time equivalent employees (FTEs).
Visit SaskTel at www.sasktel.com.

About Lüm Mobile
Lüm Mobile is Saskatchewan’s only all-digital wireless service. Lüm Mobile operates on SaskTel’s expansive LTE network, which provides coverage to over 99% of Saskatchewan’s population. With no monthly bills, full speed data that never expires, only pay for what you use, and no activation fees, Lüm Mobile makes wireless simple and affordable.

For more information, please visit https://lum.ca/.

About Alepo

Alepo makes next-generation Gen AI transformation opportunities for telco’s a reality, delivering advanced software solutions and services that enable communications service providers to accelerate revenue growth, market share, and business success on fixed and mobile networks. Alepo helps accelerate digital enablement for networks of all sizes, including leading service providers globally. Known as the go-to partner for all things data, Alepo’s innovations are highly scalable, cloud-agnostic, and enable digital-first customer experiences. Alepo is based in Austin, Texas, with a presence in all regions of the world.

For more information, please visit https://alepo.com/ or email at TelcoBot.ai@alepo.com.

MaxxSouth Broadband launches FreeNet with Alepo Carrier WiFi following Buckeye Broadband’s success

by | Jan 23, 2024

  • MaxxSouth Broadband was encouraged to launch the service using Alepo’s solution after its sister company Buckeye Broadband’s success in Ohio
  • FreeNet enables customers to access home internet for free in exchange for watching a video advertisement; they can upgrade to enable ad-free browsing
  • The service helps bridge the digital divide for underserved populations that are increasingly more reliant on residential internet in the pandemic
  • The operator generates revenue through advertisements while catering to those working or studying from home
Tuesday, January 23, 2024, Jackson, Mississippi – American internet service provider MaxxSouth Broadband has launched ad-supported free internet in Mississippi using a solution by award-winning digital enablement company Alepo. The service provider aims to replicate the success of sister company Buckeye Broadband’s FreeNet service, which was launched last year in partnership with Alepo.

“Alepo’s WiFi platform has helped Buckeye Broadband ensure that the FreeNet service is a huge success with customers in Ohio, with rapid ROI for the project, which encouraged us to recommend a similar route for our Mississippi-based MaxxSouth Broadband,” said Geoff Shook, President and General Manager, Buckeye Broadband.

FreeNet enables MaxxSouth Broadband’s customers to access the internet at home for free in exchange for watching a video advertisement. They can upgrade for uninterrupted access with ad-free browsing.

The service is particularly beneficial in bridging the digital divide that has widened in the pandemic, benefiting underserved populations that are increasingly more reliant on residential internet. While attracting new customers as well as encouraging existing ones to upgrade, it also enables the operator’s existing subscribers’ continuity of accessing the essential service.

The operator, meanwhile, can continue generating revenue through advertisements, while catering to a large segment that may be working or studying from home.

Alepo has been able to reuse some of Buckeye Broadband’s existing infrastructure for the MaxxSouth project, enabling the operator to limit upfront investment. This includes Alepo’s WiFi Service Management Platform (SMP) and captive portal, which are part of its Carrier WiFi solution. MaxxSouth Broadband’s customers are redirected to the captive portal to access the service, where the operator can display contextual advertisements. The WiFi SMP captures user data and helps generate valuable BI reports that enable the operator to provide more relevant advertisements and offers.

“Alepo’s deployment has helped Buckeye Broadband in forwarding our shared mission of bridging the digital divide and has now enabled MaxxSouth Broadband to replicate the success of FreeNet in our service area. Our demographic has needs similar to those of Buckeye Broadband’s, and already we see that our customers are benefiting equally from this service that enables them to easily access quality internet at home for free without compromising on the company’s revenue,” said Tom Bailey, Director of Technical Operations, MaxxSouth Broadband.

Sunil Diaz, Chief Executive Officer, Alepo, said, “We’re proud to have the opportunity to work on this unique project, first with Buckeye Broadband and now MaxxSouth Broadband. At Alepo, we’re aware that customer experience is pivotal in driving revenue today, and we are constantly innovating to build creative solutions that are mutually beneficial to operators and their customers. The FreeNet service aligns with our philosophy of connecting the unconnected through CX-focused and high-ROI offerings that are accessible to all segments.”

About MaxxSouth Broadband
MaxxSouth Broadband provides high-speed internet, cable TV, and digital phone services in Alabama and Mississippi in the United States. Its cable internet service caters to an estimated 260K people, making it the 31st largest cable operator in the US in terms of coverage area. In addition to cable broadband, the operator also provides fiber internet services to approximately 28,000 people.

For more information, please visit https://www.maxxsouth.com/

About Buckeye Broadband
Buckeye Broadband is the 23rd largest cable provider in the US offering high-speed internet service across its fiber-optic network. The company provides traditional cable TV, streaming video, residential phone services, residential IT solutions, cable broadband, and fiber internet services. In 2020, Buckeye Broadband successfully launched the FreeNet service using Alepo’s WiFi solution. Read more about the FreeNet project here.

For more information, please visit https://www.buckeyebroadband.com/

About Alepo

Alepo Technologies Inc. Appoints Sunil Diaz as CEO

by | Oct 2, 2023

  • Sunil Diaz joins Alepo as the new CEO, bringing over two decades of telecommunication industry experience
  • Prior to Alepo, Sunil was instrumental in driving the rapid growth of Enghouse Networks, with over $100M in revenue through M&A and organic growth
  • His appointment emphasizes Alepo’s continued focus on growth through innovation and market expansion
  • Sunil’s strategic objective is to enable Alepo to deliver cutting-edge solutions, such as Alepo’s new AI-powered platform, to help customers accelerate their digital transformation initiatives

Monday, October 02, 2023, AUSTIN, TX – Alepo Technologies Inc., a leading provider of innovative telecommunications and digital solutions, is pleased to announce the appointment of Sunil Diaz as its new Chief Executive Officer (CEO). Sunil brings a wealth of experience and a proven track record of leadership in the technology industry.

Sunil Diaz, a seasoned executive with over two decades of experience in telecommunications and software development, joins Alepo with a mission to drive innovation, growth, and market expansion. Sunil served in various leadership roles at renowned technology companies, including a startup, where he demonstrated his ability to foster innovation, build teams, and deliver exceptional results. Prior to joining Alepo, his most recent role was at Enghouse Networks, where, as General Manager, he was responsible for driving $100M+ in new revenue through M&A and organic growth.

“We welcome Sunil Diaz to our executive leadership team. Alepo is known for its commitment to providing advanced digital solutions, including our latest Generative AI platform to communications service providers and enterprises worldwide. Sunil’s appointment underscores the company’s dedication to staying at the forefront of technological advancements and ensuring customers receive the highest quality products and services.” said Jonathan Garini, Chairman of the Board, Alepo.

“I am excited to take on the role of CEO at Alepo,” said Sunil Diaz. “Alepo has a remarkable history of delivering cutting-edge solutions to the telecommunications industry. Together with our talented team, we will continue to drive digital transformation for our customers, and empower them with cutting-edge solutions such as Alepo’s new Generative AI powered platform, to succeed in an increasingly competitive landscape. I would also like to take this opportunity to thank Derrick Gross, the outgoing President of Alepo, for his significant contributions to Alepo over the last ten years. I wish him all the best for the future.”

About Alepo

This will close in 0 seconds

This will close in 0 seconds

This will close in 0 seconds

This will close in 0 seconds

This will close in 0 seconds

This will close in 0 seconds

This will close in 0 seconds