Press Release

Zain Jordan improves customer experience with a major upgrade of Alepo’s AAA


  • The upgraded system further digitizes the customer experience, eliminating manual provisioning
  • The AAA will be more robust, with additional failover, monitoring, and proactive alert features
  • Security enhancements provide comprehensive role-based access
  • Customers will enjoy a more seamless sign up and sign in experience
  • Migration services were carried out remotely, seamlessly, and with zero downtime

Tuesday, October 1, 2019, AMMAN – Cementing its telecommunications leadership, Zain Jordan has undergone a significant upgrade of its authentication, authorization, and accounting (AAA) infrastructure. The new AAA is expected to improve performance, reliability, and provide a more complete digital customer experience. The upgrade, completed in July, uses software from digital enablement and revenue management solution provider Alepo, which has been Zain’s long-standing partner for AAA infrastructure.

The new AAA will provide several crucial enhancements: more robust automated failover, enhanced role-based security, real-time monitoring, and proactive alerts.

Zain’s customers will also benefit, both directly and indirectly. By eliminating manual provisioning steps, customers will experience a faster and more streamlined sign up experience and be able to authenticate in more ways, including by device and location. Customers will also get improved performance and reliability.

“As a progressive telecommunications provider, we are constantly modernizing our services and operations, and Alepo’s AAA upgrade will enable us to continue doing so. The automation and real-time monitoring fit with our broader DevOps strategy. And the openness and flexibility of the platform provide a state-of-the-art customer experience,” said Mohammed Abu Rumman, Network Director, Zain Jordan.

Alepo had built and configured Zain’s legacy AAA over a decade earlier, but the telecom recognized it was time for a major upgrade.

Abu Rumman added, “Alepo is our provider of choice given our long history with the company. They are committed to ensuring the migration is seamless to our customers and that there is continuous availability.”

The upgrade was carried out remotely despite its scale. Data was migrated to a new SQL database without any service interruptions or the requirement for onsite engineers, ensuring cost and risk are minimized.

“Our delivery team has helped steer migration planning, testing, and monitoring from our GTAC offices [global technical assistance center]. This not only shortens time to market but minimizes implementation costs. Zain Jordan is a loyal customer and this upgrade enables the best support and new features of our latest AAA,” said Vishal Mathur, VP Solution Integration, Alepo.

About Zain Jordan

Zain Group acquired Zain Jordan in January 2003, in what was considered the largest single acquisition in the Middle East region, and the largest private sector investment in Jordan.

In 1995, Zain Jordan revolutionized telecommunications in Jordan by introducing GSM mobile services. Zain quickly became the foremost telecom company in the country, a position that it has held to this day by investing in adopting cutting edge technology to provide state-of-the-art services.

Since its inception, Zain Jordan has tallied subscriber growth at an exceptional rate, with around 5,903 million subscribers in the kingdom. Through over 8,132 cell sites, Zain covers the entire populated area of Jordan.

Aiming at maintaining its leading position in the marketing, Zain acquired in 2014 the license to provide LTE services for the first time in the kingdom. The service was launched in all the governorates of the kingdom in 2015, offering speeds of up to 150 mb per second. Also, part of its portfolio is the Zain Fiber FTTH service, which provides premium-quality stable internet with high speed.

Zain is considered one of the pillars of the Jordanian economy as it creates jobs for its roughly one thousand employees plus thousands of indirect employment opportunities.

For more information, please visit https://www.jo.zain.com/english

About Alepo

Alepo Shortlisted for Digital Transformation Award by Telecoms World Middle East

  • Winners will be announced at an awards ceremony on September 24, as part of the two-day Telecoms World Middle East conference in Dubai
  • This is the second consecutive year Alepo has been shortlisted for a Telecoms World Middle East award
  • The nomination recognizes Alepo’s success in its own complete digital transformation, thus benefiting the telecommunications industry, particularly in the Middle East
  • The transformation has helped Alepo achieve faster project delivery, better development cadence, and the ability to do more remotely
  • Results of the transformation have been evidenced by key announcements including a comprehensive digital BSS, one of the industry’s first 5G core solutions, and a cloud-native version of Alepo’s Carrier WiFi

Tuesday, August 13, 2019, DUBAI – Digital enablement and revenue management software provider Alepo has been shortlisted for the 2019 Telecoms World Middle East Awards in the Digital Transformation – Vendor category. The shortlisting recognizes Alepo’s success in the digital transformation of its own products, processes, and tools – a transformation that has benefited the telecommunications industry, particularly in the Middle East region.

Winners will be announced on September 24 at an awards ceremony as part of the two-day Telecoms World Middle East conference to be held in Dubai.

“We’re thrilled Telecoms World Middle East recognizes our team’s efforts and dedication to digital transformation. It is a testament to our longstanding commitment for self-improvement and our mission to give operators of all sizes the ability to harness leading technologies,” said Derrick Gross, President, Alepo.

Alepo’s nomination is supported by key milestones from the last year including several new product releases, automation of its testing processes, and significant reduction of delivery efforts and timelines. Most significantly, Alepo has introduced a new comprehensive digital BSS platform, with capabilities like omnichannel customer experience, open APIs, rapid configurations, and modularization of the legacy codebase.

The BSS player has also introduced one of the industry’s first 5G core (5GC) solutions, providing authentication and subscriber management for 5G networks. The 5GC works alongside the digital BSS to monetize and deliver 5G services such as IoT and network slicing.

In addition, Alepo released a cloud-native version of its AAA solution and has since upgraded a tier-1 telco in the Middle East to its virtualized AAA – a unique deployment in that all professional services were performed remotely.

Vishal Mathur, Vice President – Solution Integration at Alepo, said, “Digital transformation is not only about technology, but also about culture, processes, and people. This is what we mean when we talk about a holistic approach and this is what we have implemented. Seeing the impact of our own transformation on our customers is truly gratifying.”

With over 1,000 attendees, 200 speakers, and 600 telcos, the annual Telecoms World Middle East Awards and conference bring together the technology, media, and telecom ecosystem to discuss and acknowledge technological developments in telecommunications. Alepo has been shortlisted from a list of eminent vendors operating in the Middle East, Central and South Asia, and North Africa.

About Telecoms World Middle East

Entering its fifteenth consecutive year in Dubai, Telecoms World Middle East is the go-to event for CxOs from across the TMT industry who want to learn how technology, innovation, variation, and partnerships can transform and diversify the future of telecommunications.

The two-day conference hosts over 1,000 attendees, 200 speakers, 75 sponsors and exhibitors from the Middle East, North Africa, East Africa, Central, and South Asia.

For more information, please visit Telecoms World Middle East 2019

About Alepo

m:tel launches new public WiFi plans in Bosnia and Herzegovina with Alepo’s WiFi SMP

  • Customers can access the internet using a range of free and paid options: watching a promotional video, logging in with social media credentials, purchasing vouchers, subscribing to plans
  • Hotspots have been installed at prime locations in Banja Luka, including a prominent hospital and popular hotel, with more locations to be added
  • The project soft-launched in February, with casual plans added in May
  • Existing m:tel’s mobile subscribers who opt for the WiFi service enjoy seamless and transparent login
  • Alepo’s WiFi Service Management Platform enables m:tel to earn direct revenue through advertisements and analytics

Tuesday, July 02, 2019, Banja Luka – The leading telecommunications operator in Bosnia and Herzegovina, joint stock company Mtel a.d. Banja Luka, trading as m:tel, has introduced a range of free and paid WiFi plans. To facilitate the rollout, m:tel has employed digital enablement and revenue management software provider Alepo’s WiFi Service Management Platform (SMP).

The project has progressed in phases since February, with hotspots installed at prime locations in Banja Luka, including a prominent hospital and popular hotel, with many more locations to be added soon. Thousands of subscribers have already signed in, giving an insight into the project’s potential once the full-scale rollout is complete. Plans for existing subscribers of m:tel have been introduced, with both prepaid and postpaid customers able to access the hotspots. Casual subscribers can watch a promo or log in with their social media credentials for free access. Paid offers include vouchers and subscriptions, including fixed-validity unlimited data plans.

Subscriber authentication is integrated with m:tel’s core network, so existing m:tel mobile customers can seamlessly connect to WiFi once they have purchased the add-on. Prepaid users can use their mobile balance to purchase WiFi offers, while post-paid users see it reflected in their monthly invoices.

WiFi access is granted through location-specific multilingual captive portals. Alepo’s WiFi SMP enables m:tel affiliates to create captive portals and location-based offers, allowing these affiliates to create their own hotspots using flexible revenue-sharing arrangements. Affiliates can, for instance, create video advertisements and share revenue with m:tel based on the number of views. An integrated analytics tool provides customizable granular reports for specific locations and usage patterns.

“As a tier-1 carrier, the security, robustness, and integration capabilities Alepo offers are essential to us. The ease with which we can use the platform to create new offerings helps us stay ahead of the competition. We are pleased with the response we’ve received from our customers so far, and are confident we can efficiently monetize our growing WiFi network with Alepo’s WiFi SMP,” said Srđan Bundalo, Head ICT at m:tel.

Vishal Mathur, VP-Solution Integration of Alepo, said, “Our solution enables m:tel to create offerings that go beyond charging for access, giving them a range of possibilities for organic growth via affiliates, cross-promotion with traditional mobile plans, and data monetization. We are happy with their success so far and look forward to seeing how they will leverage the system over time.”

About m:tel

As the leading telecom operator in Bosnia and Herzegovina, Joint Stock Company Mtel a.d. Banja Luka offers unique communication solutions unified under the m:tel corporate brand.

In the more and more dynamic BiH market, m:tel offers the latest telecommunication services in the field of telephony, landline network, internet, data, and IPTV.

With a constant following of the world trends and the latest technological achievements in the field of telecommunications, m:tel also recognizes its customers’ needs and wishes.

Aware of the fact that today, people need more than just simple communication, m:tel provides a wide range of additional services. The company offers business customers integrated business solutions with calls and data within both mobile and landline networks, which form the basis for creating sound conditions for a successful business.

Besides high-quality services and application of the newest information technologies, m:tel invests a lot in sports, culture, education and humanitarian projects, and by conducting business in a socially responsible way it influences the development of true values in its environment.

The company has achieved outstanding business results, evidenced by a record number of over 1.6 million users of all services.

For more information, please visit www.mtel.ba

About Alepo

Telecom Niue sees widespread adoption of 4G following launch, Alepo and Blue Arcus partnership credited

  • Main mobile service provider on the South Pacific island of Niue
  • In August last year, it launched 4G/LTE plans using Alepo’s digital BSS platform
  • The project has given residents and tourists access to new services: 4G speeds, VoLTE calls, digitized bill payment
  • Already more than 50 percent of the Island has come on board

Tuesday, June 25, 2019, NIUE – Telecom Niue, the main mobile operator of the island of Niue, has seen significant revenue growth and widespread adoption after launching 4G using business support systems (BSS) from core network and mobile software solutions provider Alepo.

The 4G offers were announced in August 2018 as part of the government’s plan to transform telecommunication on the South Pacific island. Residents and tourists now have access to 4G speeds, competitive pricing, and advanced data services including Voice over LTE (VoLTE). digital self-care, including online bill payment, has been added.

To achieve their goals, Telecom Niue employed a digital BSS from Alepo including a PCRF (Ro/Rx) for advanced monetization and control of data services, including prepaid billing.

“This was the fastest BSS migration we have ever done,” said Derrick Gross, President of Alepo.

The digital transformation, along with the introduction of modern services and plans, has seen more than half of the Island’s population adopt 4G within a few months of launch.

“Our goal was to modernize communication in Niue, and the swift growth we’ve seen is a testament to how much this project has been appreciated by our subscribers. We were already impressed when Alepo met our stringent deadline without hiccups. And we continue to appreciate the quality and flexibility of their solutions,” said Brett Collier, 4G Rollout Manager, Telecom Niue.

“Our advanced CRM and charging features are particularly valuable for this deployment. Alepo’s self-care and mobile application are highly flexible, enabling Telecom Niue to offer the best possible services catered to their customers’ specific needs,” said Vishal Mathur, VP Solution Integration, Alepo.

Alepo has partnered with Blue Arcus for the project.

“Having worked with Alepo on several LTE and WiFi projects since 2016, we have time and again seen their expertise in the deployment of 4G LTE solutions. Telecom Niue’s latest offering is one of our many combined successes,” said Naren Yanamadala, CEO of Blue Arcus.

The project is the third Alepo-Blue Arcus collaboration in the Pacific Islands, following successful deployment of policy, charging, and billing solutions for the Marshall Islands National Telecommunications Authority, and another with Tuvalu Telecommunications Corporation in Tuvalu.

About Telecom Niue

Telecom Niue Limited is a company incorporated in Niue and fully owned by the government of Niue. It was formed out of the business and operations of the Department of Post and Telecommunications.

As part of the government’s corporatization of utilities in early 2016, Telecom Niue was registered as a private company. It is the sole provider of mobile and fixed telephone services in Niue and the main provider of internet services.

The company’s mission is to ensure affordability, reliability, security, and high-quality telecommunication services anytime, anywhere.

For more information, please visit www.telecomniue.com

About Blue Arcus

Blue Arcus Technologies, Inc. is a California-based company that specializes in providing cost-effective mobile network solutions across the globe. The company also addresses telecommunications needs through its rural and remote community solutions, maritime and ferry solutions, tactical and emergency solutions, and mobile network solutions.

For more information, please visit www.bluearcus.com

About Alepo

Alepo India Head wins business leadership award, recognized for defying gender norms

  • Geeta Mahesh won in the Woman Leader of the Organization category of the GIWL Awards, held as part of the Women Empowerment Summit 2019
  • The award recognizes a woman who is a business enabler with strong leadership skills, innovative spirit, business acumen, and drive to turn ideas into business successes
  • Geeta has been driving growth at Alepo since its inception in 2004 and continues to lead R&D for the global telecommunications software provider

Thursday, April 18, 2019, MUMBAI
Core network and software solutions provider Alepo’s India Head, Geeta Mahesh, has been named Woman Leader of the Organization by the prestigious Great Indian Women Leadership (GIWL) Awards, held as part of the Women Empowerment Summit 2019.

The GIWL Awards recognize the outstanding contribution made by women leaders across industries and job functions. The awards ceremony, held Wednesday at Taj Land’s End in Mumbai, was attended by women in leadership positions at top companies.

The Woman Leader of the Organization category honors women who demonstrate leadership skills, innovative spirit, and business acumen. Geeta was recognized for her untiring contribution in ensuring Alepo’s solutions can drive change within the telecommunications landscape in several nations.

Alepo’s India unit was first set up by Geeta in 2004, and at the time, she was the only woman in the company. As Alepo has grown, Geeta remains at the helm of R&D and has played a leading role in every new product innovation by the company. An accomplished software developer and entrepreneur, Geeta turned Alepo into a successful telecommunications software provider that helps operators build data networks and monetize their data services. The company serves over 75 clients, providing telecommunications services in 60 countries with offices and representatives on five continents.

“I’d like to extend my sincere thanks to the awards committee for appreciating the accomplishments and achievements of women in industries traditionally monopolized by men. I am humbled to be included among some of the most enthusiastic business visionaries, and it is an honor to be chosen as the winner for this category,” said Geeta.

Geeta places a strong emphasis on building an environment that fosters growth based on ability and not gender. The industry remains male-dominated globally, but Geeta’s focus on meritocratic values ensures inclusivity at Alepo.

Elaborating on some of the practices employed at Alepo in the interest of women, Geeta said, “At Alepo, we make overtures to remove obstacles to progressing female employees. We follow multiple progressive hiring practices, management fast-tracks, equal compensation for equal work, and a compassionate approach bearing in mind the challenges women face both within and outside of the workplace. I am gratified to be part of a company where we jointly work towards inclusivity.”

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About Women Empowerment Summit and GIWL Awards

The Women Empowerment Summit brings together leading experts and leaders from across industries who will provide the direction, focus, and clarity in how to achieve goals. The Great Indian Women Leadership (GIWL) Awards 2019 is a platform that recognizes and honors remarkable women leaders for their continual commitment to excellence, developing best practices, and innovative strategies. Visit https://www.giwl.in for more information on GIWL 2019.

About Alepo

Partnering with Alepo, m:tel to launch cellular offload and public WiFi plans in Bosnia and Herzegovina

  • Customers will be able to access the internet using multiple free as well as paid options like watching a promo, social media login, purchasing vouchers, or signing up to monthly plans
  • Alepo’s WiFi Service Management Platform will enable m:tel to earn direct revenue through advertisements and analytics
  • 3G/LTE subscribers of m:tel will be able to seamlessly offload to the WiFi network, improving mobile capacity and coverage
  • The service is expected to kick off in December 2018

Tuesday, October 23, 2018, AUSTIN, TX, USA- The leading telecommunications operator in Bosnia and Herzegovina, joint stock company Mtel a.d. Banja Luka, trading as m:tel, is set to roll out a new range of free and paid WiFi plans in December 2018. To enable the new capabilities, m:tel is upgrading their WiFi core with network and software solutions provider Alepo’s WiFi Service Management Platform (SMP).

Casual users will benefit from new ways of connecting to m:tel’s WiFi hotspots, including free options. Paid offerings will also be available with the addition of voucher-based offers and subscriptions. Prepaid users of m:tel will be able to use their mobile balance to purchase WiFi offers, while post-paid users will see it reflected in their monthly invoices.

Alepo’s solution will support a growing number of locations, affiliates, and additional monetization capabilities as well as offering offload for 3G/LTE subscribers. An integrated analytics tool will provide customizable granular reports for specific locations and usage patterns.

The Alepo WiFi SMP will give m:tel the ability to create captive portals and location-based offers while extending the same capability to affiliates, who will also be able to create their own hotspots with flexible revenue-share arrangements. Affiliates can, for instance, create video advertisements and compensate m:tel based on the number of views.

Further, offloading 3G/LTE customers to the WiFi network will help improve mobile capacity and coverage. As part of the solution, Alepo’s convergent and flexible AAA affords a seamless experience to subscribers, who do not need to manually authenticate on the WiFi network.

“We chose Alepo because their software and services tick all the boxes. As a tier-1 carrier, the security, robustness, and integration capabilities they offer are essential to us. They also provide the reliability we were after, while still giving us the flexibility to decide how we can best leverage our growing WiFi network,” said Srđan Bundalo, Head ICT at m:tel.

“Successful WiFi monetization by operators requires a multi-pronged approach. ROI can’t be just about charging for access, it relies on organic growth via affiliates, cross-promotion with traditional mobile plans, and data monetization. Our solution has the necessary characteristics of a carrier solution, while also offering enough flexibility to support m:tel’s use cases,” says Vishal Mathur, VP-Solution Integration of Alepo.

Alepo has a growing list of successful WiFi deployments across the world, joining the already established list of its BSS deployments globally.

About m:tel

As the leading telecom operator in Bosnia and Herzegovina, Joint Stock Company Mtel a.d. Banja Luka (www.mtel.ba) offers unique communication solutions unified under the m:tel corporate brand.

In the more and more dynamic BiH market, m:tel offers the latest telecommunication services in the field of telephony, landline network, internet, data, and IPTV.

With a constant following of the world trends and the latest technological achievements in the field of telecommunications, m:tel also recognizes its customers’ needs and wishes.

Being aware of the fact that today people need more than just a simple communication, m:tel provides a wide range of additional services. The company offers business customers the integrated business solutions with calls and data within both mobile and landline networks, which form the basis for creating sound conditions for a successful business.

Besides high-quality services and application of the newest information technologies, m:tel invests a lot in sports, culture, education and humanitarian projects, and by conducting business in a socially responsible way it influences the development of true values in its environment.

The company has achieved outstanding business results, evidenced by a record number of over 1.6 million users of all services.

About Alepo